HP EliteBook x360 1040 G5 Manual

Maintenance and Service Guide
HP EliteBook x360 1040 G5 Notebook PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Thunderbolt are trademarks of Intel
Corporation in the U.S. and other countries.
Windows is either a registered trademark or
trademark of Microsoft Corporation in the United
States and/or other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: October 2018
Document Part Number: L43723-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow
the instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 3
Locating hardware .................................................................................................................................................................... 3
Locating software ..................................................................................................................................................................... 3
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 5
Display ........................................................................................................................................................................................ 6
Keyboard area ........................................................................................................................................................................... 7
TouchPad ............................................................................................................................................................... 7
Lights ..................................................................................................................................................................... 8
Speakers and ngerprint reader ........................................................................................................................ 9
Special keys ........................................................................................................................................................ 10
Bottom ..................................................................................................................................................................................... 11
Labels ....................................................................................................................................................................................... 12
3 Illustrated parts catalog ........................................................................................................................................................................ 13
Computer major components .............................................................................................................................................. 13
Miscellaneous parts ............................................................................................................................................................... 20
4 Removal and replacement procedures preliminary requirements ................................................................................................ 21
Tools required ......................................................................................................................................................................... 21
Service considerations .......................................................................................................................................................... 21
Plastic parts ........................................................................................................................................................ 21
Cables and connectors ..................................................................................................................................... 22
Drive handling .................................................................................................................................................... 22
Electrostatic discharge damage .......................................................................................................................................... 23
Packaging and transporting guidelines .............................................................................................................................. 24
Workstation guidelines .......................................................................................................................................................... 24
Equipment guidelines ............................................................................................................................................................ 25
5 Removal and replacement procedures .............................................................................................................................................. 26
Component replacement procedures ................................................................................................................................. 26
Bottom cover ...................................................................................................................................................... 27
Battery ................................................................................................................................................................. 28
Solid-state drive ................................................................................................................................................ 30
v

WWAN module ................................................................................................................................................... 31
Speakers ............................................................................................................................................................. 33
Fingerprint reader module cable .................................................................................................................... 34
Fingerprint reader module ............................................................................................................................... 35
NFC module cable .............................................................................................................................................. 36
NFC module ........................................................................................................................................................ 37
TouchPad cable .................................................................................................................................................. 38
TouchPad ............................................................................................................................................................ 39
System board ..................................................................................................................................................... 41
Fan/heat sink assembly .................................................................................................................................... 44
Audio jack board ................................................................................................................................................ 39
Power button board .......................................................................................................................................... 47
Display assembly ............................................................................................................................................... 39
6 Computer Setup (BIOS), TPM, and HP Sure Start .............................................................................................................................. 50
Using Computer Setup .......................................................................................................................................................... 50
Starting Computer Setup ................................................................................................................................. 50
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) ............................... 50
Navigating and selecting in Computer Setup ................................................................................................ 51
Restoring factory settings in Computer Setup ............................................................................................. 51
Updating the BIOS ............................................................................................................................................. 52
Determining the BIOS version ..................................................................................................... 52
Downloading a BIOS update ........................................................................................................ 52
Changing the boot order using the f9 prompt .............................................................................................. 53
TPM BIOS settings (select products only) .......................................................................................................................... 53
Using HP Sure Start (select products only) ........................................................................................................................ 54
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 55
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 56
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ................................................... 56
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings .......................................................... 57
8 Backing up, restoring, and recovering ................................................................................................................................................. 58
Backing up information and creating recovery media ..................................................................................................... 59
Using Windows tools ......................................................................................................................................... 59
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .......... 59
Restoring and recovery ......................................................................................................................................................... 60
Restoring, resetting, and refreshing using Windows tools ......................................................................... 60
Recovering using HP Recovery media ............................................................................................................ 60
Changing the computer boot order ................................................................................................................ 60
vi

9 Specications .......................................................................................................................................................................................... 61
Computer specications ........................................................................................................................................................ 61
10 Power cord set requirements ............................................................................................................................................................ 62
Requirements for all countries ............................................................................................................................................ 62
Requirements for specic countries and regions ............................................................................................................. 63
11 Statement of memory volatility ........................................................................................................................................................ 65
Nonvolatile memory usage .................................................................................................................................................. 67
Questions and answers ......................................................................................................................................................... 69
Using HP Sure Start (select models only) .......................................................................................................................... 70
12 Recycling ............................................................................................................................................................................................... 71
Index ............................................................................................................................................................................................................. 72
vii

viii

1 Product description
Category Description
Product Name HP EliteBook x360 1040 G5 Notebook PC (model number TBD; CTO model number TBD)
Processors ●Intel® Core™ i7-8650U 1.90-GHz (turbo up to 4.20-GHz) quad-core processor (2400-MHz, 8.0 MB L3
cache, 15-W)
●Intel Core i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad-core processor (2400-MHz, 8.0 MB L3 cache,
15-W)
●Intel Core i5-8350U 1.70-GHz (turbo up to 3.60-GHz) quad-core processor (2400-MHz, 6.0 MB L3 cache,
15-W)
●Intel Core i5-8250U 1.60-GHz (turbo up to 3.40-GHz) quad-core processor (2400-MHz, 6.0 MB L3 cache,
15-W)
Graphics Internal graphics: Intel high-denition (HD) Graphics 620
Panel ●14.0-inch, ultrahigh-denition (UHD) (3840×2160), BrightView, white light-emitting diode (WLED), UWVA,
72, 500 nits, eDP+PSR, ultraslim TouchScreen display assembly
●14.0-inch, full high-denition (FHD) (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR,
ultraslim TouchScreen display assembly with privacy lter
●14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 700 nits, eDP+PSR, ultraslim TouchScreen
display assembly
●14.0-inch, FHD (1920×1080), AntiGlare, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly
●14.0-inch, FHD (1920×1080), BrightView, WLED, UWVA, 72, 400 nits, eDP+PSR, ultraslim TouchScreen
display assembly
Memory Support for DDR4-2400, 1.2V system memory
Support for up to 16-GB of system memory in the following congurations:
●16384-MB (16-GB × 1 piece)
●8192-MB (8-GB × 1 piece)
●4096-MB (4-GB × 1 piece)
Storage Support for the following solid-state drives:
●2-TB, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe), solid-state
drive with triple level cell (TLC)
●1-TB, PCIe, NVMe, solid-state drive with TLC
●512-GB, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
●256-GB, PCIe, NVMe, solid-state drive with TLC
●256-GB, M.2, SATA-3, PCIe, NVMe, SED solid-state drive with TLC and OPAL2
●256-GB, PCIe, NVMe, value solid-state drive
●128-GB, M.2, SATA-3 solid-state drive with TLC
●118-GB, PCIe, NVMe, I/O, 3D X solid-state drive
Audio and video Camera: HP FHD 1080p infrared camera
1

Category Description
Audio and video
(continued)
Microphones: Dual-array microphone
Wireless Near-eld communcations (NFC) options:
NFC module attaches to keyboard/top cover
Single antenna built into TouchPad
Support for the Mirage WNC XRAV-1 NFC module with 1 antenna
Support for Out-of-Band Manageability and AMT enabled
Wireless local area network (WLAN) options:
WLAN module integrated onto the system board
Dual PCIe WLAN antennas built into display assembly
Support for the Intel 8265 ac 2×2 +Bluetooth® 4.2 M.2 non-vPro PCI-e+USB WW WLAN module with 2 antennas
Wireless wid area network (WWAN) options:
WWAN module slot built onto the system board
Dual PCIe WWAN antennas built into display assembly
Support for the following WWAN modules:
●HP IT4210 LTE/HSPA+ M.2 WWAN module with GPS
●Huawei ME9065 LTE M.2 WWAN module with GPS
●Intel XMM 7360 LTE Advanced M.2 WWAN module with GPS
Power requirements Support for a 4-cell, 56-Wh, 3.75-Ah, Li-Ion battery
Support for a 65-W (non-PFC, USB Type-C, RC, 1.8-m) AC adapter
Support for a 1.00-m, FDH, Prime, Sticker power cord with a C5 connector in 15 countries and regions
Support for a 1.00-m, FX, Prime, Sticker power cord with a C5 connector in Japan
2 Chapter 1 Product description

2 External component identication
The computer features top-rated components. This chapter provides details about the computer components,
where they're located, and how they work.
Locating hardware
To nd out what hardware is installed on your computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on the computer:
▲Right-click the Start button, and then select Apps and Features.
Locating hardware 3

Right side
NOTE: Refer to the illustration that most closely matches the computer.
Component Description
(1) Volume button Controls speaker volume on the computer.
(2) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(3) USB Type-C power connector and Thunderbolt™
ports with HP Sleep and Charge (2)
Connect an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connect and charge most USB devices that have a Type-C
connector, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
– and –
Connect a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: The computer may also support a Thunderbolt
docking station.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High Denition Multimedia Interface
(HDMI) device.
(5) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
4 Chapter 2 External component identication

Left side
Component Description
(1) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
(2) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
(4) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and
other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(5) Security cable slot Attaches an optional security cable to the computer.
Left side 5

Component Description
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(6) Nano SIM card slot (select products only) Supports a wireless subscriber identity module (SIM) card.
Display
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with WWANs.
(2) WLAN antennas* Send and receive wireless signals to communicate with WLANs.
(3) Camera light(s) On: One or more cameras are in use.
(4) Internal microphones (2) Record sound.
(5) Camera(s) Allow(s) you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 External component identication

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) NFC tapping area and antenna*
(select products only)
Allows you to wirelessly share information when you tap it with an
NFC-enabled device.
(4) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 7

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light On: Computer sound is o.
O: Computer sound is on.
(3) Microphone mute light On: Microphone is o.
O: Microphone is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light On: An integrated wireless device, such as a WLAN device and/or a
Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are o.
(6) Sharing or presenting light On: Sharing is on.
(7) Call answer light On: Call answer is on.
(8) Call end light On: Call end is on.
8 Chapter 2 External component identication

Speakers and ngerprint reader
Component Description
(1) Speakers (2) Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a
password logon.
▲To use the ngerprint reader, place your nger on
the ngerprint reader until it reads your ngerprint.
Keyboard area 9

Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with another key. Such key combinations are called
hot keys.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
10 Chapter 2 External component identication

Bottom
Component Description
(1) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
(2) Speakers (2) Produce sound.
Bottom 11

Labels
The labels axed to the computer provide information that may be needed when troubleshooting system
problems or traveling internationally with the computer. Labels may be in paper form or imprinted on
the product.
●Service label—Provides important information to identify the computer. When contacting support,
the serial number, the product number, or the model number may be requested. Locate this information
before contacting support.
The service label will resemble the example shown below:
Item Component
(1) Model number
(2) Serial number
(3) Product identication
(4) Warranty period
12 Chapter 2 External component identication