HP 15-bs0 Series Manual

HP 15 Laptop PC (Intel)
* Model numbers: 15-bs0xx
HP 15g Laptop PC
* Model numbers: 15g-br0xx
HP 15q Laptop PC
* Model numbers: 15q-bu0xx
Maintenance and Service Guide

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 923865-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides or manuals for
your product, go to http://www.hp.com/
support, and select your country. Select Find
your product, and then follow the on-screen
instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 7
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button ................................................................................................................................................ 12
Special keys ....................................................................................................................................... 13
Action keys ........................................................................................................................................ 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 22
Cables ................................................................................................................................................................... 24
Mass storage devices ........................................................................................................................................... 25
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 30
Grounding guidelines ........................................................................................................................................... 30
Electrostatic discharge damage ........................................................................................................ 30
Packaging and transporting guidelines .......................................................................... 31
Workstation guidelines ................................................................................ 31
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Battery ............................................................................................................................................... 34
v

Optical drive ....................................................................................................................................... 35
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 39
Component replacement procedures .................................................................................................................. 39
Display subcomponents (bezel, panel, camera) ............................................................................... 39
Rubber feet ........................................................................................................................................ 43
Bottom cover ..................................................................................................................................... 45
WLAN module .................................................................................................................................... 48
Memory module ................................................................................................................................ 50
Optical drive connector board ........................................................................................................... 52
Hard drive and hard drive connector board ...................................................................................... 53
M.2 solid-state drive adapter bracket and connector board ............................................................ 56
Solid-state drive (SSD) ...................................................................................................................... 58
RTC battery ........................................................................................................................................ 59
Speakers ............................................................................................................................................ 60
USB board .......................................................................................................................................... 61
Fan ..................................................................................................................................................... 62
Heat sink assembly ........................................................................................................................... 64
TouchPad button board ..................................................................................................................... 68
System board .................................................................................................................................... 69
Display assembly ............................................................................................................................... 72
Power connector cable ...................................................................................................................... 82
Power button board .......................................................................................................................... 83
Cable locations .................................................................................................................................. 84
Top cover/keyboard ........................................................................................................................... 85
7 Using Setup Utility (BIOS) ............................................................................................................................. 87
Starting Setup Utility (BIOS) ................................................................................................................................ 87
Updating Setup Utility (BIOS) .............................................................................................................................. 87
Determining the BIOS version ........................................................................................................... 87
Downloading a BIOS update .............................................................................................................. 88
8 Backing up, restoring, and recovering ........................................................................................................... 89
Creating recovery media and backups ................................................................................................................ 89
Creating HP Recovery media (select products only) ......................................................................... 89
Using Windows tools ........................................................................................................................................... 90
Restore and recovery ........................................................................................................................................... 91
Recovering using HP Recovery Manager ........................................................................................... 91
What you need to know before you get started ............................................................. 91
Using the HP Recovery partition (select products only) ................................................. 92
vi

Using HP Recovery media to recover .............................................................................. 92
Changing the computer boot order ................................................................................ 93
Removing the HP Recovery partition (select products only) ......................................... 94
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 95
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 95
10 Specications ............................................................................................................................................ 97
Computer specications ...................................................................................................................................... 97
39.6-cm (15.6-in) display specications ............................................................................................................. 98
Hard drive specications ..................................................................................................................................... 99
M.2 solid-state drive specications .................................................................................................................. 100
DVD±RW SuperMulti DL Drive specications .................................................................................................... 101
11 Power cord set requirements .................................................................................................................... 103
Requirements for all countries .......................................................................................................................... 103
Requirements for specic countries and regions ............................................................................................. 104
12 Recycling ................................................................................................................................................ 107
Index ........................................................................................................................................................... 109
vii

viii

1 Product description
Category Description 7th gen
Dis 530
7th gen
Dis 520
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pent Dis Pen/Cel
UMA
Product
name
HP 15 Laptop PC (Intel)
* Model numbers: 15-bs0xx
√ √ √ √ √ √ √
HP 15g Laptop PC
* Model numbers: 15g-br0xx
√ √ √ √ √ √ √
HP 15q Laptop PC
* Model numbers: 15q-bu0xx
√ √ √ √ √ √ √
Processor 7th generation Intel® Core™ processors √ √ √
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5
GHz, 4-MB L3 cache, 2133-MHz, dual, 15W)
√ √
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1
GHz, 3-MB L3 cache, 2133-MHz, dual, 15W)
√ √ √
Intel Core i3-7100U (2.4-GHz, 3-MB L3
cache, 2133-MHz, dual, 15W)
√
6th generation Intel Core processors √ √
Intel Core i3-6006U (2.0-GHz, 3-MB L3
cache, 2133-MHz, dual, 15W)
√ √
Intel Pentium® and Celeron® processors √ √
Intel Pentium N3710 (1.6-GHz, turbo up to
2.56 GHz, 2-MB L3 cache, 1600-MHz, quad,
6W)
√ √
Intel Celeron N3060 (1.6-GHz, turbo up to
2.48 GHz, 2-MB L3 cache, 1600-MHz, dual,
6W)
√
Graphics Internal graphics √ √ √ √ √ √ √
Intel HD Graphics 620 √ √ √
Intel HD Graphics 520 √ √
Intel HD Graphics 405 (Pentium only) √ √
Intel HD Graphics 400 √
Switchable discrete graphics √ √ √ √
AMD Radeon™ M530 R17M-M1-70 with 4096
MB or 2048 GB of dedicated video memory
√
AMD Radeon M520 R17M-M1-30 with 2048
MB of dedicated video memory (not
supported on Celeron)
√ √ √
Support HD Decode, DX12, and HDMI √ √ √ √ √ √ √
1

Category Description 7th gen
Dis 530
7th gen
Dis 520
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pent Dis Pen/Cel
UMA
Panel 39.6-cm (15.6-in), high-denition (HD),
white light-emitting diode (WLED), SVA,
BrightView (1366×768) display, slim 3.2 mm,
eDP; typical brightness: 220 nits
√ √ √ √ √ √ √
39.6-cm (15.6-in), high-denition (HD),
white light-emitting diode (WLED), SVA, anti
glare (1366×768) display, slim 3.2 mm, eDP;
typical brightness: 220 nits
√ √ √ √ √ √ √
39.6-cm (15.6-in), full high-denition (FHD),
white light-emitting diode (WLED), SVA, anti
glare (1920×1080) display, slim 3.2 mm,
eDP; typical brightness: 220 nits
√ √ √ √ √ √ √
Memory Two non-customer-accessible/upgradable
memory module slots (Intel Core
processors)
√ √ √ √ √
DDR4-2133 dual channel support
(DDR4-2400 bridge to DDR4-2133)
√ √ √ √ √
Supports up to 16 GB of system RAM in the
following congurations:
√ √ √ √ √
●16384-MB total system memory
(8192×2)
√ √ √ √ √
●12288-MB total system memory
(8192×1) + (4096×1)
√ √ √ √ √
●8192-MB total system memory
(8192×1) or (4096×2)
√ √ √ √ √
●6144-MB total system memory
(4096×1) + (2048×1)
√ √ √ √ √
●4096-MB total system memory
(4096×1)
√ √ √ √ √
One non-customer-accessible/upgradable
memory module slot
√ √
DDR3L-1600 single channel support √ √
Supports up to 8 GB of system RAM in the
following congurations:
√ √
●8192-MB total system memory
(8192×1)
√ √
●4096-MB total system memory
(4096×1)
√ √
●2048-MB total system memory
(2048×1)
√ √
Hard
drives
Supports 6.35-cm (2.5-in) SATA hard drives
in 9.5-mm (.37-in) and 7.2-mm (.28-
in) thicknesses
√ √ √ √ √ √ √
Support for SSD + HDD (not supported on
Pentium/Celeron)
√ √ √ √ √
2 Chapter 1 Product description

Category Description 7th gen
Dis 530
7th gen
Dis 520
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pent Dis Pen/Cel
UMA
Support for m.2 SATA SSD √ √ √ √ √ √ √
Single hard drive congurations: √ √ √ √ √ √ √
●2-TB, 5400 rpm, 9.5 mm or 7.2-mm √ √ √ √ √ √ √
●1-TB, 5400 rpm, 9.5 mm or 7.2 mm √ √ √ √ √ √ √
●500-GB, 5400 rpm, 7.0-mm √ √ √ √ √ √ √
eMMC congurations: √ √ √ √ √ √ √
●128 GB √ √ √ √ √ √ √
M.2 SATA-3 congurations (value): √ √ √ √ √ √ √
●256 GB √ √ √ √ √ √ √
●128 GB √ √ √ √ √ √ √
M.2 SATA-3 congurations (TLC): √ √ √ √ √ √ √
●512 GB √ √ √ √ √ √ √
●256 GB √ √ √ √ √ √ √
●128 GB √ √ √ √ √ √ √
Dual storage congurations √ √ √ √ √
●256 GB Value SSD + 1 TB HDD √ √ √ √ √
●128 GB Value SSD + 1 TB HDD √ √ √ √ √
Optical
drive
Fixed, serial ATA, 9.0-mm tray load √ √ √ √ √ √ √
DVD+/-RW Double-Layer writer √ √ √ √ √ √ √
Supports zero power optical drive √ √ √ √ √ √ √
Supports M-disc √ √ √ √ √ √ √
Supports conguration without optical drive √ √ √ √ √ √ √
Camera
Mic
HP TrueVision HD camera - activity LED, USB
2.0, HD BSI sensor, f2.0, 720p by 30 frames
per second
√ √ √ √ √ √ √
HP Camera – VGA camera, indicator LED, USB
2.0, f2.4, 480p by 30 frames per second
√ √ √ √ √ √ √
Single digital microphone √ √ √ √ √ √ √
Audio Dual speakers √ √ √ √ √ √ √
HP Audio Control √ √ √ √ √ √ √
Ethernet Integrated 10/100/1000 network interface
card (NIC)
√ √ √ √ √ √ √
Wireless
Network
Integrated wireless options with single
antenna (M.2/PCIe):
√ √ √ √ √ √ √
Compatible with Miracast-certied devices √ √ √ √ √ √ √
Support for the following WLAN formats: √ √ √ √ √ √ √
3

Category Description 7th gen
Dis 530
7th gen
Dis 520
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pent Dis Pen/Cel
UMA
●Realtek RTL 8188EE 802.11 bgn 1x1
WiFi Adapter
√ √ √ √ √ √ √
●Realtek RTL8723DE 802.11 bgn 1x1
WiFi + BT 4.2 Combo Adapter
√ √ √ √ √ √ √
●Realtek RTL8723BE-VB 802.11b/g/n
1x1 Wi-Fi + BT4.0 Combo Adapter
√ √ √ √ √ √ √
Integrated wireless options with dual
antennas (M.2/PCIe):
√ √ √ √ √ √ √
Compatible with Miracast-certied devices √ √ √ √ √ √ √
Support for the following WLAN formats: √ √ √ √ √ √ √
●Intel Dual Band Wireless-AC 3168
802.11 ac 1x1 WiFi + BT 4.2 Combo
(non-vPro)
√ √ √ √ √ √ √
●Intel Dual Band Wireless-AC 7265
802.11AC 2x2 WiFi + BT 4.2 Combo
Adapter (non-vPro)
√ √ √ √ √ √ √
External
media
card
HP Multi-Format Digital Media Reader √ √ √ √ √ √ √
Support SD/SDHC/SDXC √ √ √ √ √ √ √
Push-pull insertion/removal √ √ √ √ √ √ √
Internal
Card
One M.2 slot for SSD √ √ √ √ √ √ √
One M.2 slot for WLAN √ √ √ √ √ √ √
Ports HDMI version 1.4b supporting 1920 ×1080
@ 60Hz
√ √ √ √ √ √ √
Hot Plug/unplug and auto detect for correct
output to wide-aspect vs. standard aspect
video
√ √ √ √ √ √ √
RJ-45 (Ethernet) √ √ √ √ √ √ √
USB 3.0 (2 ports; left side) √ √ √ √ √ √ √
USB 2.0 (1 right side) √ √ √ √ √ √ √
AC Smart Pin adapter plug √ √ √ √ √ √ √
Headphone/line out and microphone/line in
combo jack
√ √ √ √ √ √ √
Keyboard
/pointing
devices
Full-size textured, island style keyboard with
numeric keypad
√ √ √ √ √ √ √
Full size, 3 coat, UV paint, island-style,
backlit keyboard with numeric key pad
√ √ √ √ √ √ √
TouchPad with multi-touch gestures enabled √ √ √ √ √ √ √
TouchPad taps enabled by default √ √ √ √ √ √ √
TouchPad supports Modern Trackpad
Gestures
√ √ √ √ √ √ √
4 Chapter 1 Product description

Category Description 7th gen
Dis 530
7th gen
Dis 520
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pent Dis Pen/Cel
UMA
Power AC adapters √ √ √ √ √ √ √
65-W EM √ √ √ √ √ √ √
65-W √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √ √ √
Batteries √ √ √ √ √ √ √
4-cell, 41-Whr Li-ion battery √ √ √ √ √ √ √
3-cell, 31-Whr Li-ion battery √ √ √
Security fTPM 2.0 √ √ √ √ √ √ √
Kensington Security Lock √ √ √ √ √ √ √
Operating
system
Preinstalled √ √ √ √ √ √ √
Windows 10 √ √ √ √ √ √ √
Windows 10 Professional √ √ √ √ √ √ √
For Developed Market (ML): √ √ √ √ √ √ √
Windows 10 Home ML √ √ √ √ √ √ √
Windows 10 Home Plus ML √ √ √ √ √ √ √
For Emerging Market (EM/SL): √ √ √ √ √ √ √
Windows 10 Home EM/SL √ √ √ √ √ √ √
Windows 10 Home Plus EM/SL √ √ √ √ √ √ √
Windows 10 Home Value NB EM/SL √ √
Windows 10 Home Value NB Select Geo
EM/SL
√ √
For China Market: √ √ √ √ √ √ √
CPPP Windows 10 Home High End China
Language Edition
√ √ √ √ √ √ √
CPPP Windows 10 Home China Language
Edition
√ √ √ √ √ √ √
For APJ SEAP Market (EM/SL): √ √ √ √ √ √ √
SEAP Windows 10 Home EM/SL √ √ √ √ √ √ √
SEAP Windows 10 Home Plus √ √ √ √ √ √ √
FreeDOS 2.0 √ √ √ √ √ √ √
SEAP Windows 10 Home Value Notebook √ √
Service End-user replaceable parts √ √ √ √ √ √ √
AC adapter √ √ √ √ √ √ √
5

Category Description 7th gen
Dis 530
7th gen
Dis 520
7th gen
UMA
6th gen
Dis
6th gen
UMA
Pent Dis Pen/Cel
UMA
Battery √ √ √ √ √ √ √
Optical drive √ √ √ √ √ √ √
6 Chapter 1 Product description

2 Getting to know your computer
Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a power-saving state
that uses the least amount of power.
(2) Drive light ●Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲Pull the card out of the memory card reader.
(4) USB 2.0 port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
(5) Optical drive (select products
only)
Depending on your computer model, reads an optical disc or reads and writes to an
optical disc.
NOTE: For disc compatibility information, type help in the taskbar search box,
select Help and Support, and then type disc compatibility in the search
box.
(6) Optical drive eject button
(select products only)
Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent
the computer from being mishandled or stolen.
Right side 7

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully charged.
●Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.
●Amber: The AC adapter is connected and the battery is charging.
●O: The battery is not charging.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and
prevent overheating. It is normal for the internal fan to cycle on and o during
routine operation.
(4) External monitor port (select
products only)
Connects an external VGA monitor or projector.
(5) RJ-45 (network) jack/status
lights
Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) HDMI port Connects an optional video or audio device, such as a high-denition television, any
compatible digital or audio component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(7) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
(8) Audio-out (headphone)/
Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting
on headphones, earbuds, or a headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
8 Chapter 2 Getting to know your computer

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(2) Camera light On: The camera is in use.
(3) Camera Allows you to video chat, record video, and record still images.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Keyboard area 11

Button
Component Description
Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button briey
to exit Sleep.
●When the computer is in Hibernation, press the button briey to
exit Hibernation.
CAUTION: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are
ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲Type power in the taskbar search box, and then select Power &
sleep settings.
‒ or –
Right-click the Start button, and then select Power Options.
12 Chapter 2 Getting to know your computer