HP Envy 17-n000 User manual

User Guide

© Copyright 2015 Hewlett-Packard
Development Company, L.P.
AMD and AMD Catalyst are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used by
Hewlett-Packard Company under license. Intel,
Celeron, and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft and Windows are U.S. registered
trademarks of the Microsoft group of
companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: May 2015
Document Part Number: 807576-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
Go to http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950-1).
iii

iv Safety warning notice

Processor conguration setting (select models only)
IMPORTANT: Select computer models are congured with an Intel® Pentium® N35xx/N37xx series or a
Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
is congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v

vi Processor conguration setting (select models only)

Table of contents
1 Starting right ................................................................................................................................................ 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 3
Finding your hardware and software information ................................................................................................ 3
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 7
Top .......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Buttons, speakers, and ngerprint reader (select models only) ...................................................... 10
Keys ................................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Connecting to a network .............................................................................................................................. 14
Connecting to a wireless network ....................................................................................................................... 14
Using the wireless controls ............................................................................................................... 14
Using the wireless button ............................................................................................... 14
Using operating system controls .................................................................................... 14
Connecting to a WLAN ....................................................................................................................... 15
Using Bluetooth wireless devices (select models only) .................................................................... 15
Connecting to a wired network ............................................................................................................................ 15
Connecting to a local area network (LAN) ......................................................................................... 15
Sharing data and drives and accessing software ................................................................................................ 16
4 Enjoying entertainment features .................................................................................................................. 17
Using the webcam ............................................................................................................................................... 17
Using audio .......................................................................................................................................................... 17
Connecting speakers ......................................................................................................................... 17
Connecting headsets ......................................................................................................................... 17
Using advanced audio features ......................................................................................................... 17
Accessing audio control panel ........................................................................................ 17
Using sound settings ........................................................................................................................................... 18
vii

Using video .......................................................................................................................................................... 18
Connecting video devices by using an HDMI cable ........................................................................... 18
Setting up HDMI audio .................................................................................................... 19
Using Intel Wireless Display and Wireless Music (select models only) ............................................. 19
5 Navigating the screen .................................................................................................................................. 20
Using TouchPad gestures .................................................................................................................................... 20
Tap ..................................................................................................................................................... 20
Two-nger pinch zoom ..................................................................................................................... 21
Two-nger scroll ............................................................................................................................... 21
Using the keyboard and optional mouse ............................................................................................................. 21
Using the keys ................................................................................................................................... 21
Using the action keys ...................................................................................................... 21
Using the hot keys ........................................................................................................... 22
Using ALT GR key combinations ...................................................................................... 23
Using the integrated numeric keypad ............................................................................................... 23
6 Managing power .......................................................................................................................................... 24
Initiating Sleep and Hibernation .......................................................................................................................... 24
Manually initiating and exiting Sleep ................................................................................................ 24
Manually initiating and exiting Hibernation (select models only) .................................................... 25
Setting password protection on wakeup .......................................................................................... 25
Using the power meter ........................................................................................................................................ 25
Selecting a power plan ........................................................................................................................................ 25
Running on battery power ................................................................................................................................... 26
Factory-sealed battery ...................................................................................................................... 26
Finding battery information .............................................................................................................. 26
Conserving battery power ................................................................................................................. 26
Identifying low battery levels ........................................................................................................... 27
Resolving a low battery level ............................................................................................................ 27
Resolving a low battery level when external power is available ................................... 27
Resolving a low battery level when no power source is available ................................. 27
Resolving a low battery level when the computer cannot exit Hibernation .................. 27
Running on external AC power ............................................................................................................................ 27
Troubleshooting power problems ..................................................................................................... 28
HP CoolSense (select models only) ..................................................................................................................... 28
Refreshing your software content with Intel Smart Connect Technology (select models only) ........................ 29
Shutting down the computer ............................................................................................................................... 29
viii

7 Maintaining your computer .......................................................................................................................... 30
Improving performance ....................................................................................................................................... 30
Using HP 3D DriveGuard (select models only) .................................................................................. 30
Identifying HP 3D DriveGuard status .............................................................................. 30
Using Disk Defragmenter .................................................................................................................. 30
Using Disk Cleanup ............................................................................................................................ 31
Updating programs and drivers .......................................................................................................................... 31
Cleaning your computer ...................................................................................................................................... 31
Cleaning procedures .......................................................................................................................... 31
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 32
Cleaning the sides or cover ............................................................................................. 32
Cleaning the TouchPad, keyboard, or mouse ................................................................. 32
Traveling with or shipping your computer .......................................................................................................... 32
8 Securing your computer and information ....................................................................................................... 34
Locating your security software .......................................................................................................................... 34
Using passwords .................................................................................................................................................. 34
Setting Windows passwords ............................................................................................................. 35
Setting Setup Utility (BIOS) passwords ............................................................................................. 35
Using the ngerprint reader (select models only) .............................................................................................. 36
Using HP SimplePass (select models only) ....................................................................................... 36
Registering ngerprints .................................................................................................. 36
Using your registered ngerprint to log on to Windows ................................................ 36
Using Internet security software ......................................................................................................................... 36
Using antivirus software ................................................................................................................... 37
Using rewall software ..................................................................................................................... 37
Installing software updates ................................................................................................................................. 37
Installing critical security updates .................................................................................................... 37
Installing HP and third-party software updates ............................................................................... 37
Using HP Touchpoint Manager (select models only) ........................................................................................... 38
Securing your wireless network .......................................................................................................................... 38
Backing up your software applications and information .................................................................................... 38
Using an optional security cable ......................................................................................................................... 38
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 39
Starting Setup Utility (BIOS) ................................................................................................................................ 39
Updating the BIOS ................................................................................................................................................ 39
Determining the BIOS version ........................................................................................................... 39
Downloading a BIOS update .............................................................................................................. 40
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 40
ix

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 41
10 Backing up, restoring, and recovering .......................................................................................................... 42
Creating backups ................................................................................................................................................. 42
Creating recovery media to recover the original system .................................................................. 42
What you need to know .................................................................................................. 42
Creating the recovery media ........................................................................ 42
Creating system restore points ......................................................................................................... 43
What you need to know .................................................................................................. 43
Creating a system restore point ..................................................................................... 43
Backing up system and personal information .................................................................................. 43
Tips for a successful backup ........................................................................................... 43
What you need to know .................................................................................................. 44
Creating a backup using Windows Backup and Restore ................................................. 44
Restore and recovery ........................................................................................................................................... 45
Restoring to a previous system restore point .................................................................................. 45
Restoring specic les ...................................................................................................................... 45
Restoring specic les using Windows Backup and Restore ......................................... 45
Recovering the original system using HP Recovery Manager .......................................................... 45
What you need to know .................................................................................................. 45
Recovering using HP Recovery partition (select models only) ...................................... 46
Recovering using the recovery media ............................................................................ 46
Changing the computer boot order .............................................................. 46
11 Specications ............................................................................................................................................ 48
Input power .......................................................................................................................................................... 48
Operating environment ....................................................................................................................................... 48
12 Electrostatic Discharge .............................................................................................................................. 49
13 Accessibility .............................................................................................................................................. 50
Supported assistive technologies ....................................................................................................................... 50
Contacting support .............................................................................................................................................. 50
Index ............................................................................................................................................................. 51
x

1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of
your computer, read this chapter to learn about best practices after setup, and where to go to get more HP
resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
●Back up your hard drive by creating recovery discs or a recovery ash drive. See Backing up, restoring,
and recovering on page 42.
●If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 14.
●Become familiar with the computer hardware and software. Go to Getting to know your computer
on page 3 and Enjoying entertainment features on page 17 for information.
●Update or purchase antivirus software. Learn more at Using antivirus software on page 37.
Best practices 1

More HP resources
You have already used Setup Instructions to turn on the computer and locate this guide. For product details,
how-to information, and more, use this table.
Resource Contents
Setup Instructions ●Overview of computer setup and features.
Help and Support
To access Help and Support, select Start > Help and
Support. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●A broad range of how-to information and troubleshooting tips.
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
●Chat online with an HP technician
●Support telephone numbers
●HP service center locations
Safety & Comfort Guide
To access this guide, select Start > HP Support Assistant
> Next > My computer > User Guides.
– or –
Go to http://www.hp.com/ergo.
●Proper workstation setup
●Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury
●Electrical and mechanical safety information
Regulatory, Safety and Environmental Notices
To access this guide, select Start > HP Support Assistant
> Next > My computer > User Guides.
●Important regulatory notices, including proper battery disposal
information, if needed.
Limited Warranty*
To access this guide, select Start > HP Support Assistant
> Next > My computer > User Guides.
– or –
Go to http://www.hp.com/go/orderdocuments.
●Specic warranty information about this computer
*You can nd the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer
and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For
countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/
orderdocuments or write to:
●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
●Asia Pacic: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Oice, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/contactHP. For
worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2 Chapter 1 Starting right

2 Getting to know your computer
Finding your hardware and software information
▲Select Start > Computer.
A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSD), or a
secondary hard drive.
To nd out what software is included on your computer, select Start > All Programs.
Finding your hardware and software information 3

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts o power to the
display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is an
energy-saving mode that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard (select models only) has
temporarily parked the hard drive.
NOTE: For information about HP 3D DriveGuard, see
Using HP 3D DriveGuard (select models only) on page 30.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(4) Optical drive (select models only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
NOTE: For disc compatibility information, go to the Help and
Support web page (see More HP resources on page 2). Follow
the web page instructions to select your computer model. Select
Drivers & Downloads, and then follow the on-screen
instructions.
(5) Optical drive eject button (select models only) Releases the disc tray.
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
4 Chapter 2 Getting to know your computer

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) RJ-45 (network) jack/lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed HDMI device.
(5) USB 3.0 ports (2) Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(6) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub. Standard USB ports
will not charge all USB devices or will charge using a low current.
Some USB devices require power and require you to use a
powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(7) Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before using headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 5

Component Description
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(8) Memory card reader Reads optional memory cards that enable you to store, manage,
share or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
6 Chapter 2 Getting to know your computer

Display
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
To use the webcam, select Start > All Programs > Communication
and Chat > CyberLink YouCam.
(5) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide, select Start > HP Support Assistant > Next > My computer > User Guides.
Display 7

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, which is an
energy-saving mode. The computer shuts o power to the
display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is an
energy-saving mode that uses the least amount of power.
(2) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
(3) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(4) Fingerprint reader light (select models only) ●White: The ngerprint was read.
●Amber: The ngerprint was not read.
Top 9

Buttons, speakers, and ngerprint reader (select models only)
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
down briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, select Start > Control
Panel > System and Security > Power Options, or see Managing
power on page 24.
(2) Speakers (2) Produce sound.
(3) Fingerprint reader (select models only) Allows a ngerprint logon to Windows, instead of a password
logon.
10 Chapter 2 Getting to know your computer