HP Fortis 11 G10 Chromebook Manual

Maintenance and Service Guide
HP Fortis 11 G10 Chromebook
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Legal information
© Copyright 2024 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP
Inc. under license. Intel is a trademark
of Intel Corporation or its subsidiaries in
the U.S. and/or other countries. Chrome,
Chrome OS, Chromebook, Chromebox, and
Google Drive are trademarks of Google LLC.
Windows is either registered a trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries.
USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries. Wi-Fi is a
registered trademark of Wi-Fi Alliance.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: January 2024
Document Part Number: N85701-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii

Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Components........................................................................................................................................................................................................................................... 3
Right........................................................................................................................................................................................................................................................ 3
Left........................................................................................................................................................................................................................................................... 4
Display .................................................................................................................................................................................................................................................. 5
Keyboard area..................................................................................................................................................................................................................................7
Touchpad ..................................................................................................................................................................................................................................7
Special keys............................................................................................................................................................................................................................7
Bottom ..................................................................................................................................................................................................................................................8
Labels ....................................................................................................................................................................................................................................................9
3 Illustrated parts catalog .............................................................................................................................................................................................................. 12
Chromebook major components.................................................................................................................................................................................... 12
Display assembly subcomponents............................................................................................................................................................................... 14
Miscellaneous parts.................................................................................................................................................................................................................16
4 Removal and replacement procedures preliminary requirements..............................................................................................................19
Tools required ................................................................................................................................................................................................................................19
Service considerations..........................................................................................................................................................................................................19
Plastic parts.........................................................................................................................................................................................................................19
Cables and connectors...............................................................................................................................................................................................19
Drive handling ....................................................................................................................................................................................................................19
Electrostatic discharge information............................................................................................................................................................................20
Generating static electricity...................................................................................................................................................................................20
Preventing electrostatic damage to equipment....................................................................................................................................... 21
Personal grounding methods and equipment............................................................................................................................................ 21
Grounding the work area........................................................................................................................................................................................... 22
Recommended materials and equipment.................................................................................................................................................... 22
Cleaning your computer....................................................................................................................................................................................................... 23
Enabling HP Easy Clean (select products only)........................................................................................................................................ 23
Removing dirt and debris from your computer......................................................................................................................................... 23
Cleaning your computer with a disinfectant................................................................................................................................................24
Caring for wood veneer (select products only) ........................................................................................................................................ 25
Packaging and transporting guidelines..................................................................................................................................................................... 25
Accessing support information ...................................................................................................................................................................................... 26
5 Removal and replacement procedures for authorized service provider parts................................................................................. 28
Component replacement procedures ....................................................................................................................................................................... 28
Preparation for disassembly.................................................................................................................................................................................. 28
iv

Bottom cover .....................................................................................................................................................................................................................28
Battery.................................................................................................................................................................................................................................... 29
Speakers................................................................................................................................................................................................................................ 31
Touchpad .............................................................................................................................................................................................................................. 32
WLAN module....................................................................................................................................................................................................................34
WWAN module.................................................................................................................................................................................................................. 35
USB board............................................................................................................................................................................................................................36
Heat sink ...............................................................................................................................................................................................................................38
System board ....................................................................................................................................................................................................................39
WLAN antennas............................................................................................................................................................................................................... 43
Lock bracket ....................................................................................................................................................................................................................... 43
Display assembly............................................................................................................................................................................................................44
Top cover with keyboard............................................................................................................................................................................................. 51
6 Backing up, resetting, and recovering.............................................................................................................................................................................. 53
Backing up ...................................................................................................................................................................................................................................... 53
Resetting.......................................................................................................................................................................................................................................... 53
Recovering...................................................................................................................................................................................................................................... 53
Option 1: Recovering using an internet connection............................................................................................................................... 54
Option 2: Installing the Chromebook Recovery Utility.......................................................................................................................... 54
Creating recovery media .......................................................................................................................................................................................... 54
Recovering the Chrome operating system with recovery media................................................................................................ 55
Setting up your computer after a reset or recovery........................................................................................................................................55
Erasing and reformatting the recovery media .....................................................................................................................................................55
7 Statement of memory volatility ..............................................................................................................................................................................................57
Current BIOS steps ...................................................................................................................................................................................................................57
Nonvolatile memory usage ................................................................................................................................................................................................ 59
Questions and answers........................................................................................................................................................................................................59
Using HP Sure Start (select products only)..............................................................................................................................................................61
8 Specifications.................................................................................................................................................................................................................................... 62
Computer specifications..................................................................................................................................................................................................... 62
29.5 cm (11.6 in) display specifications........................................................................................................................................................................63
9 Power cord set requirements .................................................................................................................................................................................................64
Requirements for all countries ........................................................................................................................................................................................64
Requirements for specific countries and regions.............................................................................................................................................64
10 Recycling..............................................................................................................................................................................................................................................66
Index.................................................................................................................................................................................................................................................................67
v

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Fortis 11 inch G10 Chromebook™
Processors Intel® N200 (up to 3.7 GHz with Intel Turbo Boost Technology, 6 MB Intel Smart Cache, 4 cores, 6 W)
Intel N100 (up to 3.4 GHz with Intel Turbo Boost Technology, 6 MB Intel Smart Cache, 4 cores, 6 W)
Graphics Internal graphics
Intel UHD Graphics
Display panel 11.6 in (29.5 cm), anti glare
HD (1366 × 768), ultra wide viewing angle (UWVA), 50% NTSC, embedded DisplayPort™ (eDP) 1.2 without
Panel Self-Refresh (PSR), 250 nits
HD, UWVA, 50% NTSC, eDP 1.2 without PSR, 250 nits, touch-on panel (TOP)
HD, SVA, 45% NTSC, eDP, 250 nits
Memory Supports the following configurations:
●16 GB, LPDDR5-6400
●8 GB, LPDDR5-6400
●4 GB, LPDDR5-6400
Primary storage Embedded MultiMedia Controller (eMMC) 5.0
64 GB
32 GB
Universal Flash Storage (UFS) 2.1
128 GB
Audio Dual speakers
Waves Maxx Audio
Video HD camera with dual-array microphone (TNR, narrow field-of-view [NFOV])
Wireless Wireless Wide Area Network (WWAN) (select products only)
Qualcomm Snapdragon X12 LTE-Advanced (CAT 6)
Wireless Local Area Network (WLAN)
Intel AX211 Wi-Fi® 6E + Bluetooth® 5.3
MediaTek MT7921 Wi-Fi 6 + Bluetooth 5.3
●Supports HP Extended Range WLAN
●Supports MU-MIMO
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Ports USB 3.1 Gen 1 Type-C® (2)
USB 3.1 Gen 1 Type-A (2)
HDMI 1.4
Audio-out (headphone)/audio-in (microphone) combo jack
Keyboard/pointing
devices
Keyboard with clickpad
Island style, spill proof
Power requirements Battery
47 Whr, 2 cell
Long life, fast charge
Smart AC adapter (USB Type-C)
45 W, nPFC, straight
Power cord
C5, conventional, power cord with sticker, 1.0 m (3.3 ft), HF
C5, 1.0 m (3.3 ft)
Security Titan C security chip
Nano lock slot
Camera privacy door
Operating system Google Chrome™
Google Chrome with Chrome Education Upgrade
Google Chrome with Chrome Enterprise Upgrade
Serviceability End user replaceable parts
AC adapter
2 Chapter 1 Product description

Components2
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Battery light ●White: The AC adapter is connected and the battery
is fully charged.
●Amber: The AC adapter is connected and the
battery is charging.
●Off: The AC adapter is not connected.
(2) USB Type-C power connector and 5 Gbps
port with HP Sleep and Charge and
DisplayPort output
Connects an AC adapter that has a USB Type-C
connector, supplying power to the computer and, if
needed, charging the computer battery.
– and –
Connects a USB device, provides high-speed data
transfer, and charges small devices (such as a
smartphone), even when the computer is off.
NOTE: Use a standard USB Type-C charging cable or
cable adapter (purchased separately) when charging a
small external device.
– and –
Connects a display device that has a USB Type-C
connector, providing DisplayPort output.
(3) USB 5 Gbps ports (2) Connect a USB device, provide high-speed data transfer,
and (for select products) charge small devices (such as a
smartphone) when the computer is on or in sleep mode.
NOTE: Use a standard USB Type-A charging cable or
cable adapter (purchased separately) when charging a
small external device.
Components 3

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.
Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it might not prevent the computer from
being mishandled or stolen.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices .
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
4 Chapter 2 Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(3) USB Type-C power connector and 5 Gbps
port with HP Sleep and Charge and
DisplayPort output
Connects an AC adapter that has a USB Type-C
connector, supplying power to the computer and, if
needed, charging the computer battery.
– and –
Connects a USB device, provides high-speed data
transfer, and charges small devices (such as a
smartphone), even when the computer is off.
NOTE: Use a standard USB Type-C charging cable or
cable adapter (purchased separately) when charging a
small external device.
– and –
Connects a display device that has a USB Type-C
connector, providing DisplayPort output.
(4) Battery light ●White: The AC adapter is connected and the battery
is fully charged.
●Amber: The AC adapter is connected and the battery
is charging.
●Off: The AC adapter is not connected.
(5) SIM card tray Reads optional SIM cards.
To insert a card:
1. Press in on the tray, and then remove it from the
computer.
2. Insert the SIM card into the tray, and then insert the
tray into the computer and press in on the tray until it
is firmly seated.
To remove a SIM card:
■Press in on the tray, and then remove the card from
the tray.
Display
Use the illustration and table to identify the components on the display.
Display 5

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas (2)*
- or -
WWAN antennas (2)* (select products only)
Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
- or -
Send and receive wireless signals to communicate with wireless
wide area networks (WWANs).
(2) Internal microphones (2) Record sound.
(3) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,
when one camera lens is revealed and ready to use, the other is
concealed.
(4) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(5) Camera light On (white): The camera is in use.
On (amber): The switch has turned off the camera.
Off: The software has turned off the camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
6Chapter 2 Components

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen.
Special keys
Use the illustration and table to locate the special keys.
Keyboard area 7

Table 2-5 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Search key Opens the search dialog.
(3) Action keys Execute frequently used system functions.
(4) Power key ●When the computer is off, press the button briefly to
turn on the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
for at least 10 seconds to turn off the computer.
Bottom
Use the illustration and table to identify the bottom components.
8Chapter 2 Components

Table 2-6 Bottom components and descriptions
Component Description
(1) Speakers Produce sound.
(2) WLAN antennas (2)* (select products only) Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region.
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.
Labels 9

Table 2-7 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name
Table 2-8 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Table 2-9 Service label components
Component
(1) HP product name
10 Chapter 2 Components

Table 2-9 Service label components (continued)
Component
(2) Warranty period
(3) Product ID
(4) Serial number
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certification labels—Provide information about optional wireless devices and the approval
markings for the countries or regions where the devices have been approved for use.
Labels 11

Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Chromebook major components
To identify the Chromebook™ major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information
about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region,
and then follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of
warranty, are on the service tag at the bottom of your computer.
12 Chapter 3 Illustrated parts catalog

Table 3-1 Chromebox major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For
more information, see Display assembly subcomponents on page 14.
(2) Top cover with keyboard
For a detailed list of country codes, see Top cover with keyboard on page 51.
Flint gray, models with WLAN + WWAN N93656-001
Flint gray, models with WLAN N93657-001
Galactic blue, models with WLAN + WWAN N93659-001
Galactic blue, models with WLAN N93658-001
(3) Touchpad
NOTE: The touchpad cable is available in the Cable Kit as spare part number N85232-001.
Flint gray N85230-001
Galactic blue N85231-001
(4) Touchpad bracket N91997-001
(5) System board (includes processor, replacement thermal material, and the Chrome operating
system)
Intel N200 processor, 16 GB system memory, 128 GB UFS memory N84321-001
Intel N200 processor, 16 GB system memory, 128 GB UFS memory (WWAN models) N84322-001
Intel N200 processor, 8 GB system memory, 64 GB eMMC memory N84323-001
Intel N100 processor, 16 GB system memory, 128 GB UFS memory N84316-001
Intel N100 processor, 8 GB system memory, 64 GB eMMC memory N84319-001
Intel N100 processor, 8 GB system memory, 64 GB eMMC memory (WWAN models) N84320-001
Intel N100 processor, 4 GB system memory, 32 GB eMMC memory N84317-001
Intel N100 processor, 4 GB system memory, 32 GB eMMC memory (WWAN models) N84318-001
(6) Heat sink (includes replacement thermal material)
NOTE: The heat sink thermal pad is available as spare part number M76797-001.
N87095-001
(7) Battery N85243-001
(8) Bottom cover
Jet black, models with WLAN N85217-001
Jet black, models with WLAN + WWAN N85218-001
Galactic blue, models with WLAN N85219-001
Galactic blue, models with WLAN + WWAN N85220-001
(9) Lock bracket not available as a
spare part
Chromebook major components 13

Table 3-1 Chromebox major component descriptions and part numbers (continued)
Item Component Spare part number
(10) WWAN module (Qualcomm Snapdragon X12 LTE-Advanced [CAT 6])
NOTE: The WWAN module bracket is available in the Bracket Kit as spare part number
N85234-001.
N85247-001
(11) WLAN module
NOTE: The WLAN module bracket is available in the Bracket Kit as spare part number
N85234-001.
Intel AX211 Wi-Fi 6E Bluetooth 5.3 WLAN N85244-001
MediaTek MT7921 Wi-Fi 6 + Bluetooth 5.3 N85245-001
(12) USB board
NOTE: The SIM card tray is available as spare part number N91998-001 for flint gray models
and N91999-001 for cosmic blue models.
Models with WWAN N85222-001
Models without WWAN N85221-001
(13) Speakers N85246-001
WLAN antennas and cables (not illustrated) N85228-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
14 Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Display bezel
(2) Camera module N92002-001
Flint gray N92000-001
Cosmic blue N92001-001
(3) Display panel
SVA N85240-001
UWVA N85241-001
UWVA, touch panel N85242-001
(4) Hinges (includes left and right display hinges) N85236-001
(5) Display cable N85233-001
(6) WWAN antennas and cables N85229-001
(7) Display back cover (includes wireless antennas)
WLAN-only models, jet black N85224-001
WLAN + WWAN models, jet black N85225-001
Display assembly subcomponents 15