HP Pavilion x360 convertible 15 Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2021 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Iris, Pentium, Optane and vPro
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries. USB Type-C and USB-C are registered
trademarks of USB Implementers Forum.
DisplayPort™ and the DisplayPort™ logo are
trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: January 2021
Document Part Number: M34755-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
or versions of Windows. Systems may
require upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which
is always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

Table of contents
1Product description................................................................................................................................................................1
2Getting to know your computer.............................................................................................................................................4
Right side ...........................................................................................................................................................................4
Left side .............................................................................................................................................................................5
Display ...............................................................................................................................................................................6
Low blue light mode (select products only).............................................................................................................. 6
Keyboard area....................................................................................................................................................................7
Touchpad settings and components.........................................................................................................................7
Touchpad settings .............................................................................................................................................8
Adjusting touchpad settings .....................................................................................................................8
Turning on the touchpad ...........................................................................................................................8
Touchpad components ......................................................................................................................................8
Lights .........................................................................................................................................................................9
Button and ngerprint reader ...................................................................................................................................9
Special keys .............................................................................................................................................................11
Bottom ............................................................................................................................................................................12
Labels...............................................................................................................................................................................13
3Illustrated parts catalog ......................................................................................................................................................15
Computer major components..........................................................................................................................................15
Display assembly subcomponents..................................................................................................................................18
Miscellaneous parts.........................................................................................................................................................19
4Removal andreplacement procedures preliminary requirements.....................................................................................20
Tools required..................................................................................................................................................................20
Service considerations.....................................................................................................................................................20
Plastic parts .............................................................................................................................................................20
Cables and connectors.............................................................................................................................................20
Drive handling..........................................................................................................................................................20
Electrostatic discharge information................................................................................................................................21
Generating static electricity ....................................................................................................................................21
Preventing electrostatic damage to equipment.....................................................................................................22
Personal grounding methods and equipment ........................................................................................................22
Grounding the work area.........................................................................................................................................23
Recommended materials and equipment...............................................................................................................23
Cleaning your computer ..................................................................................................................................................24
Enabling HP Easy Clean (select products only) .......................................................................................................24
Removing dirt and debris from your computer.......................................................................................................24
Cleaning your computer with a disinfectant ...........................................................................................................25
Caring for wood veneer (select products only) .......................................................................................................26
iv

Packaging and transporting guidelines ..........................................................................................................................26
Accessing support information .......................................................................................................................................26
5Removal and replacement procedures for authorized service provider parts...................................................................29
Component replacement procedures..............................................................................................................................29
Preparation for disassembly ...................................................................................................................................29
Bottom cover and rubber feet.................................................................................................................................29
Battery .....................................................................................................................................................................31
Solid-state drive ......................................................................................................................................................32
Memory modules.....................................................................................................................................................33
WLAN module ..........................................................................................................................................................36
Speakers ..................................................................................................................................................................37
Touchpad .................................................................................................................................................................38
Fan ...........................................................................................................................................................................40
Heat sink ..................................................................................................................................................................41
Power connector cable ............................................................................................................................................43
Fingerprint reader (select products only) ...............................................................................................................44
System board...........................................................................................................................................................45
Display assembly.....................................................................................................................................................47
Top cover with keyboard..........................................................................................................................................53
6Using Setup Utility (BIOS) ....................................................................................................................................................55
Starting Setup Utility (BIOS) ............................................................................................................................................55
Updating Setup Utility (BIOS) ..........................................................................................................................................55
Determining the BIOS version .................................................................................................................................55
Preparing for a BIOS update ....................................................................................................................................56
Downloading a BIOS update............................................................................................................................56
Installing a BIOS update ..................................................................................................................................56
7Backing up, restoring, and recovering .................................................................................................................................58
Backing up information and creating recovery media....................................................................................................58
Using Windows tools for backing up .......................................................................................................................58
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)............................58
Restoring and recovering your system ...........................................................................................................................58
Creating a system restore .......................................................................................................................................59
Restoring and recovery methods ............................................................................................................................59
Recovering using HP Recovery media .....................................................................................................................59
Changing the computer boot order.........................................................................................................................60
Using HP Sure Recover (select products only) ........................................................................................................60
8Using HP PC Hardware Diagnostics .....................................................................................................................................61
Using HP PC Hardware Diagnostics Windows (select products only) .............................................................................61
Using an HP PC Hardware Diagnostics Windows hardware failure ID code............................................................61
Accessing HP PC Hardware Diagnostics Windows...................................................................................................61
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)...........61
Accessing HP PC Hardware Diagnostics Windows from Support Assistant....................................................62
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)....................62
Downloading HP PC Hardware Diagnostics Windows .............................................................................................62
v

Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........................................62
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store......................................62
Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .......63
Installing HP PC Hardware Diagnostics Windows ...................................................................................................63
Using HP PC Hardware Diagnostics UEFI .........................................................................................................................63
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ...................................................................63
Starting HP PC Hardware Diagnostics UEFI.............................................................................................................64
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive ....................................................................64
Downloading the latest HP PC Hardware Diagnostics UEFI version ...............................................................64
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only).........................................................65
Downloading Remote HP PC Hardware Diagnostics UEFI.......................................................................................65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................................................65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ................................65
Customizing Remote HP PC Hardware Diagnostics UEFI settings..........................................................................65
9Specications.......................................................................................................................................................................67
Computer specications ..................................................................................................................................................67
35.6 cm (14.0 in) display specications ..........................................................................................................................67
Solid-state drive specications.......................................................................................................................................68
10Power cord set requirements ............................................................................................................................................69
Requirements for all countries........................................................................................................................................69
Requirements for specic countries and regions ...........................................................................................................69
11Recycling............................................................................................................................................................................71
Index ........................................................................................................................................................................................72
vi

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion x360 15 Convertible PC
Model number: 15-er0xxx
CTO Model: 15t-er000
Processors Intel® processors
Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB
cache, 4 cores)
Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)
Intel Core i3-1125G4 (2.00 GHz base frequency, up to 3.70 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)
Intel Core i3-1115G4 (3.00 GHz base frequency, up to 4.10 GHz with Intel Turbo Boost Technology, 6 MB
cache, 2 cores)
Intel 7505 Pentium® Gold (2.00 GHz base frequency, up to 3.50 GHz with Intel Turbo Boost Technology, 4 MB
cache, 2 cores)
Graphics Internal graphics
Intel Iris® Xe Graphics (i7/i5 processors)
Intel UHD Graphics (i3/Pentium processors)
Supports HD Decode, DX12, and HDMI
Display 39.6 cm (15.6 in), WLED, narrow bezel, eDP 1.2 without PSR, antiglare, 45% NTSC, 250 nits, touch screen
Full high denition (FHD) (1920 × 1080), IPS, UWVA
High denition (HD) (1366 × 768), SVA
Memory Not customer-accessible
Up to 16 GB of DDR4-3200 dual-channel support
Supports the following congurations:
●16 GB (8 × 2)
●12 GB (8 + 4)
●8 GB (8 × 1 or 4 × 2)
●4 GB (4 × 1)
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Primary storage M.2 2280 solid-state drives (NGFF)
1 TB, PCIe, value
512 GB, PCIe, value
512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory
256 GB, PCIe, value
256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory
Audio andvideo HP Wide Vision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise
suppression
Dual speakers
Audio brand: B&O
Audio control panel: B&O Audio Control
Supports speaker swap
Supports Cortana (far eld)
Supports Alexa
Supports HP Audio Boost
Wireless Wireless Local Area Network (WLAN) (select products only)
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)
Intel Wireless-AC 9461 802.11b/g/n/ac (1 × 1 Bluetooth 5 Combo)
Realtek 8852AE-VT Wi-Fi® 6 Bluetooth 5.2 WLAN
Card reader Micro Secure Digital (SD) Media Reader
Push-push insertion/removal
Ports HDMI 2.0
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep &
Charge)
(2) USB 3.2 Gen 1 Type-A port
AC Smart Pin adapter plug
Digital pen HP Pen with cable
Sensors Accelerometer + Gyroscope accelerometer
2 Chapter 1Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Keyboard/pointing
devices
HP Premium Keyboard
Full size, textured, island style
Backlit, 2-coat paint, island style
Backlit, 3-coat paint, island style
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad supported
Supports modern trackpad gestures
Taps enabled as default
Power requirements Battery
3 cell, 43 Whr, li polymer
Long life
Fast charge technology
Smart AC adapters
65 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
Power cord
C5, 1.0 m (3.3 ft) conventional
Security Trusted Platform Module (TPM) 2.0
Fingerprint reader (select products only)
Operating system Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Pro 64
Serviceability End user replaceable parts
AC adapter
Product description 3

Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) Speaker Produces sound.
(2) microSD™ memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(3) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.
4 Chapter 2Getting to know your computer

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(5) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(2) USB Type-C® power connector and SuperSpeed
port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
Left side 5

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Speaker Produces sound.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety.
Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or
for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
6 Chapter 2Getting to know your computer

Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera light On: The camera is in use.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components
Learn the touchpad settings and components
Keyboard area 7

Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
8 Chapter 2Getting to know your computer

Lights
Identify the lights on the computer.
Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(3) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts o
power to the display and other unnecessary components.
●O: Depending on your computer model, the computer is
o, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button and ngerprint reader
Identify the computer button and ngerprint reader.
Lights 9

Fingerprint readers, which enable a ngerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports ngerprint reader sign-in, type Sign-in options
in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an
option, then your computer does not include a ngerprint reader.
Table 2-6 Button and ngerprint reader and their descriptions
Component Description
(1) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲Right-click the Power icon , and then select Power
Options.
10 Chapter 2Getting to know your computer

Table 2-6 Button and ngerprint reader and their descriptions (continued)
Component Description
(2) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
▲Swipe down across the ngerprint reader.
IMPORTANT: To prevent ngerprint logon issues, be sure
when you register your ngerprint that all sides of your
nger are registered by the ngerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as dened by the icon
symbols on f1 through f12 function keys.
Special keys 11

Table 2-7 Special keys and their descriptions (continued)
Component Description
(5) Power button ●When the computer is o, press the button briey to turn
on the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 10 seconds to turn o the computer.
To learn more about your power settings, see your power
options:
▲Right-click the Power icon , and then select Power
Options.
(6) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(7) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Bottom
Identify the bottom components.
12 Chapter 2Getting to know your computer

Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Labels
The labels aixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Labels 13

Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
14 Chapter 2Getting to know your computer