HP Pavilion 14 Manual

HP Pavilion 14 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2017
First Edition: May 2017
Document Part Number: 928249-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Mass storage devices ........................................................................................................................................... 18
Display assembly subcomponents ...................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ......................................................................................................................................... 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
WLAN module .................................................................................................................................... 30
v

Memory module ................................................................................................................................ 32
Hard drive .......................................................................................................................................... 33
Solid-state drive (SSD) ...................................................................................................................... 35
M.2 solid-state drive adapter bracket and board ............................................................................. 36
TouchPad board ................................................................................................................................. 38
Fan ..................................................................................................................................................... 39
Heat sink ............................................................................................................................................ 40
Display assembly ............................................................................................................................... 43
System board .................................................................................................................................... 53
Speakers ............................................................................................................................................ 56
Power connector cable ...................................................................................................................... 57
Top cover/keyboard ........................................................................................................................... 58
6 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
7 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63
Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 65
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
9 Specications .............................................................................................................................................. 69
Computer specications ...................................................................................................................................... 69
35.6-cm (14.0-in) display specications ............................................................................................................. 70
Hard drive specications ..................................................................................................................................... 70
M.2 solid-state drive specications .................................................................................................................... 71
vi

10 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specic countries and regions ................................................................................................ 74
11 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 79
vii

viii

1 Product description
Category Description 8th Gen,
Discrete
7th
Gen,
UMA
7th Gen,
Discrete
Product name HP Pavilion 14 Laptop PC √ √
* Model numbers: 14-bf000 – bf099
* Model numbers: 14-bf100 – bf199 √
Processor 8th generation Intel® Core™ processors √
Intel Core i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 2400 MHz/8-MB L3 cache,
quad, 15W)
√
Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 2400-MHz/6-MB L3 cache,
quad, 15W)
√
7th generation Intel Core processors √ √
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 2133 MHz/4-MB L3 cache,
dual, 15W)
√
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 2133-MHz/3-MB L3 cache,
dual, 15W)
√ √
Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3 cache, dual, 15W) √
Intel Pentium® processor √ √
Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3 cache, dual, 15W) √
Graphics Internal graphics √
Intel HD Graphics 620 √
Intel HD Graphics 610 (Pentium) √
Hybrid graphics √
Nvidia N16S-GTR (GeForce 940MX) with up to 4096 MB of dedicated video
memory
√
Nvidia N16S-GTR (GeForce 940MX) with up to 2048 MB of dedicated video
memory
√ √
Supports HD Decode, DX12, and HDMI √ √ √
Supports Optimus √ √
Supports GPS (GPU Performance Scaling) √ √
Panel 16:9 Ultra Wide Aspect Ratio √ √ √
35.6-cm (14.0-in), full high-denition (FHD), white light-emitting diode
(WLED), UWVA, BrightView (1920×1080) display, slim-at 3.0 mm, eDP, 45%
color gamut; typical brightness: 250 nits, bridge to 220 nits
√ √ √
Memory Two non-accessible/non-upgradeable memory module slots √ √ √
DDR4-2400 dual channel support √
1

Category Description 8th Gen,
Discrete
7th
Gen,
UMA
7th Gen,
Discrete
DDR4-2133 dual channel support (DDR4-2400 downgrade to DDR4-2133) √ √
Supports up to 16 GB of system RAM in the following congurations: √ √ √
●16384-MB total system memory (8192×2) √ √ √
●12288-MB total system memory (8192×1) + (4096×1) √ √ √
●8192-MB total system memory (8192×1) or (4096×2) √ √ √
●6144-MB total system memory (4096×1) + (2048×1) √ √ √
●4096-MB total system memory (4096×1) √ √ √
Storage Supports 6.35 cm (2.5 in) SATA hard drives in 9.5 mm (.37-in) and 7.0 mm/7.2
mm (.28-in) thicknesses
√ √ √
Support for SSD + HDD √ √ √
Support for M.2 SATA SSD √ √ √
Accelerometer/hard drive protection support √ √ √
Single hard drive congurations: √ √ √
●2-TB, 5400 rpm, 7.0/7.2 mm √ √ √
●1-TB, 5400 rpm, 7.0/7.2 mm √ √ √
●500-GB, 5400 rpm, 7.0/7.2 mm √ √ √
M.2 SATA-3 congurations (TLC): √ √ √
●512 GB √ √ √
●256 GB √ √ √
●128 GB √ √
Dual storage congurations: √ √ √
●256 GB SATA TLC SSD + 1 TB HDD √ √ √
●128 GB SATA TLC SSD + 2 TB HDD √ √ √
●128 GB SATA TLC SSD + 1 TB HDD √ √ √
●128 GB SATA TLC SSD + 500 GB HDD √ √ √
Camera HP Wide Vision FHD IR Camera - indicator LED and 2x IR LEDs, USB2.0, FHD
hybrid BSI sensor, f2.2, WDR, 88° WFOV
√ √ √
1080p by 30 frames per second √ √ √
Supports Windows Hello √ √ √
Dual array digital microphones with appropriate software - beam forming,
echo cancellation, noise suppression
√ √ √
HP Wide Vision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0, WDR,
88° WFOV
√ √ √
720p by 30 frames per second √ √ √
2 Chapter 1 Product description

Category Description 8th Gen,
Discrete
7th
Gen,
UMA
7th Gen,
Discrete
Dual array digital microphones with appropriate software - beam forming,
echo cancellation, noise suppression
√ √ √
Supports WDR (Wide Dynamic Range) √ √ √
Audio Audio brand: B&O Play √ √ √
Supports HP Audio Boost √ √ √
Dual speakers √ √ √
Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √
Sensors Accelerometer √ √ √
Wireless Network Integrated wireless options with single antenna (M.2/PCIe): √ √ √
Compatible with Miracast-certied devices √ √ √
Support for the following WLAN formats: √ √ √
●Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter √ √ √
●Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 Combo
Adapter
√ √ √
Integrated wireless options with dual antennas (M.2/PCIe): √ √ √
Compatible with Miracast-certied devices √ √ √
Support for the following WLAN formats: √ √ √
●Intel Dual Band Wireless-AC 3168 802.11ac 1x1 WiFi + Bluetooth 4.2
Combo (non-vPro)
√ √ √
●Intel Dual Band Wireless-AC 7265 802.11ac 2x2 WiFi + Bluetooth 4.2
Combo Adapter (non-vPro)
√ √ √
External media
card
HP Multi-Format Digital Media Reader √ √ √
Supports SD/SDHC/SDXC √ √ √
Push-push insertion/removal √ √ √
Internal Card
Expansion
One M.2 slot for solid-state drive √ √ √
One M.2 slot for WLAN √ √ √
Ports HDMI v1.4b supporting up to 1920×1080 @ 60Hz √ √ √
RJ-45 (Ethernet) √ √ √
USB 3.0 (2) √ √ √
USB 3.1 Gen 1 Type-C port (supports data transfer) √ √ √
AC Smart Pin adapter plug √ √ √
Headphone/line out and microphone/line in combo jack √ √ √
Keyboard/
pointing devices
Keyboard √ √ √
Full-sized, textured, island style keyboard √ √ √
Full sized, backlit, 3-coat paint, island-style keyboard √ √ √
3

Category Description 8th Gen,
Discrete
7th
Gen,
UMA
7th Gen,
Discrete
TouchPad √ √ √
Image sensor √ √ √
Multi-touch gestures enabled √ √ √
Taps enabled by default √ √ √
Supports Modern Trackpad Gestures √ √ √
Power AC adapters √ √ √
45-W √
65-W EM √
90-W √
Power cord √ √ √
1 meter conventional power cord with sticker label (C5) √ √ √
Battery √ √ √
3-cell, Prismatic battery, 41-Whr, 3610 mAh √ √ √
Supports battery fast charge √ √ √
Supports battery life enhancement √ √ √
Security TPM 2.0 √ √ √
Kensington Security Lock √ √ √
Operating
system
Preinstalled √ √ √
Windows 10 √ √ √
Windows 10 Professional √ √ √
For Developed Market (ML): √ √ √
Windows 10 Home ML √ √ √
Windows 10 Home Plus ML √ √ √
For Emerging Market (EM/SL): √ √ √
Windows 10 Home EM/SL √ √ √
Windows 10 Home Plus EM/SL √ √ √
For China Market: √ √ √
CPPP Windows 10 Home High End China Language Edition √ √ √
CPPP Windows 10 Home China Language Edition √ √ √
FreeDOS 2.0 √ √ √
Service End-user replaceable parts √ √ √
AC adapter √ √ √
4 Chapter 1 Product description

2 Getting to know your computer
Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
(2) Drive light (select products
only)
●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard drive.
(3) USB Type-C 3.x charging port
(select products only)
When the computer is on, connects and charges a USB device that has a Type-C
connector, such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may be required.
(4) HDMI port Connects an optional video or audio device, such as a high-denition television,
any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.
(5) RJ-45 (network) jack/status
lights
Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully charged.
●Blinking white: The AC adapter is disconnected and the battery has reached
a low battery level.
●Amber: The AC adapter is connected and the battery is charging.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
Right side 5

Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
(3) Audio–out (headphone)/
Audio-in (microphone) combo
jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
television audio cable. Also connects an optional headset microphone. This jack
does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety information,
see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
(4) Memory card reader (select
products only)
Reads optional memory cards that enable you to store, manage, share, or access
information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the card
until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card reader.
6 Chapter 2 Getting to know your computer

Display
Component Description
(1) WLAN antennas* (1 or 2) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Internal microphones (1 or 2) Record sound.
(3) Infrared camera lights (select models only) On: The infrared camera is in use.
(4) Camera lights On: One or more cameras are in use.
(5) Camera(s) Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows instead of a
password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 7

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 Getting to know your computer

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
Keyboard area 9

Button and speakers
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings and power options:
▲
Right-click the Power icon , and then select Power
Options.
(2) Speakers Produce sound.
10 Chapter 2 Getting to know your computer

Special keys
NOTE: Refer to the illustration that most closely matches your computer.
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
Keyboard area 11

Bottom
Component Description
Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.
12 Chapter 2 Getting to know your computer