HP Pavilion g4 Manual

HP Pavilion G4 Notebook PC
Maintenance and Service Guide

© Copyright 2011 – 2012 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, Athlon,
Phenom, Sempron, Turion, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is
a trademark owned by its proprietor and
used by Hewlett-Packard Company under
license. Intel, Celeron, Core, and Pentium
are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Sixth Edition: May 2012
First Edition: January 2011
Document Part Number: 635396-006

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device
and the AC adapter comply with the user-accessible surface temperature limits defined by
the International Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 6
Display .................................................................................................................................................. 6
Top ....................................................................................................................................................... 7
Button .................................................................................................................................. 7
Keys ..................................................................................................................................... 8
Lights ................................................................................................................................... 9
TouchPad .......................................................................................................................... 10
Left side .............................................................................................................................................. 11
Front ................................................................................................................................................... 12
Right side ........................................................................................................................................... 13
Bottom components ........................................................................................................................... 14
3 Illustrated parts catalog ............................................................................................................................... 15
Service tag ......................................................................................................................................... 15
Computer major components ............................................................................................................. 16
Cable Kit ............................................................................................................................................. 22
Display assembly subcomponents ..................................................................................................... 23
Mass storage devices ......................................................................................................................... 24
Miscellaneous parts ............................................................................................................................ 25
Sequential part number listing ............................................................................................................ 25
4 Removal and replacement procedures ....................................................................................................... 31
Preliminary replacement requirements ............................................................................................... 31
Tools required .................................................................................................................... 31
Service considerations ....................................................................................................... 31
Plastic parts ....................................................................................................... 31
Cables and connectors ..................................................................................... 31
Drive handling ................................................................................................... 32
Grounding guidelines ......................................................................................................... 32
Electrostatic discharge damage ........................................................................ 32
Packaging and transporting guidelines ............................................. 34
Component replacement procedures ................................................................................................. 35
Service tag ......................................................................................................................... 36
Computer feet .................................................................................................................... 36
v

Battery ............................................................................................................................... 38
Optical drive ....................................................................................................................... 39
Hard drive .......................................................................................................................... 41
Memory module ................................................................................................................. 43
WLAN module .................................................................................................................... 44
Keyboard ........................................................................................................................... 46
Top cover ........................................................................................................................... 49
Power button board ........................................................................................................... 53
TouchPad button board ..................................................................................................... 54
TouchPad LED board ........................................................................................................ 55
Speakers ............................................................................................................................ 57
Optical drive cable ............................................................................................................. 58
USB board ......................................................................................................................... 60
Power connector cable ...................................................................................................... 61
System board ..................................................................................................................... 62
RTC battery ....................................................................................................................... 66
Fan and heat sink .............................................................................................................. 67
Processor ........................................................................................................................... 70
LED board .......................................................................................................................... 72
Display assembly ............................................................................................................... 73
5 Setup Utility (BIOS) and System Diagnostics ............................................................................................ 80
Using Setup Utility .............................................................................................................................. 80
Starting Setup Utility .......................................................................................................... 80
Changing the language of Setup Utility ............................................................................. 80
Navigating and selecting in Setup Utility ............................................................................ 81
Displaying system information ........................................................................................... 81
Restoring factory settings in Setup Utility .......................................................................... 82
Exiting Setup Utility ............................................................................................................ 82
Updating the BIOS ............................................................................................................. 82
Determining the BIOS version ........................................................................... 83
Downloading a BIOS update ............................................................................. 83
Using System Diagnostics .................................................................................................................. 84
6 Specifications ................................................................................................................................................ 85
Computer specifications ..................................................................................................................... 85
14.0-inch, display specifications ......................................................................................................... 85
Hard drive specifications .................................................................................................................... 86
Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive specifications ......................................... 87
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ................................. 87
vi

7 Backup and recovery .................................................................................................................................... 89
Restore ............................................................................................................................................... 89
Creating restore media ....................................................................................................................... 90
Performing a system restore .............................................................................................................. 91
Restoring using the dedicated recovery partition (select models only) .............................. 91
Restoring using the restore media ..................................................................................... 92
Changing the computer boot order .................................................................................... 92
Backing up and recovering your information ...................................................................................... 93
Using Windows Backup and Restore ................................................................................ 94
Using Windows system restore points ............................................................................... 94
When to create restore points ........................................................................... 94
Create a system restore point ........................................................................... 95
Restore to a previous date and time ................................................................. 95
8 Power cord set requirements ...................................................................................................................... 96
Requirements for all countries ............................................................................................................ 96
Requirements for specific countries and regions ............................................................................... 97
9 Recycling ....................................................................................................................................................... 98
Battery ................................................................................................................................................ 98
Display ................................................................................................................................................ 98
Index ................................................................................................................................................................. 104
vii

viii

1 Product description
Category Description
Product Name HP Pavilion g4 Notebook PC
Processors AMD® E2-1800 processor (1.7 GHz, 1333MHz, dual core, 18 W)
AMD Fusion E-450 1.65-GHz processor (dual core, 18 W)
AMD Fusion E-350 1.60-GHz processor (dual core, 18 W)
AMD A8-3520M 2.50-GHz processor (1.6-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
AMD A8-3500M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
AMD A6-3420M 2.40-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
AMD A6-3400M 2.30-GHz processor (1.4-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
AMD A4-3320M 2.60-GHz processor (2.0-GHz FSB, 4.0-MB L2 cache, dual core, 35 W)
AMD A4-3305M 2.50-GHz processor (1.9-GHz FSB, 2.0-MB L2 cache, dual core, 45 W)
AMD A4-3300M 2.50-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, dual core, 35 W)
AMD E2-3000M 2.40-GHz processor (1.8-GHz FSB, 4.0-MB L2 cache, quad core, 35 W)
AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)
AMD Athlon II P340 2.20-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W)
AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec,
quad core, 35 W)
AMD Phenom II N870 2.30-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec,
triple core, 35 W)
AMD Phenom II N850 2.20-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec,
triple core, 35 W)
AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec,
dual core, 35 W)
AMD Phenom II P960 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec,
quad core, 25 W)
AMD Phenom II P860 2.00-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec,
triple core, 25 W)
AMD Phenom II P650 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec,
triple core, 25 W)
AMD Turion II P560 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, dual core, 25 W)
AMD V160 2.40-GHz processor (512-KB L2 cache, 1066-MHz 3.2-GT/sec, single core, 25 W)
AMD V140 2.30-GHz processor (512-KB L2 cache, 1066-MHz 3.2-GT/sec, single core, 25 W)
Chipset AMD A50M FCH
1

Category Description
Graphics Internal graphics:
●AMD Radeon™ HD 7340 graphics used in E2-1800 processor (APU), supports HD decode, DX
11, and HDMI
●AMD Radeon HD 6620M graphics used in A8-3520M processor (APU)
●AMD Radeon HD 6520M graphics used in A6-3420M processor (APU)
●AMD Radeon HD 6480M graphics used in A4-3305M and 3320M processors (APUs)
●AMD Radeon HD 6380M graphics used in E2-3000M processor (APU)
●AMD Radeon HD 6310 discrete class graphics supporting DX11
●AMD Mobility Radeon HD 4250 graphics supporting DX10.1
Switchable discrete graphics:
●AMD Radeon HD7450M with 1024-MB of dedicated video memory (128 MB×16 DDR3 @ 900
MHz × 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode
AMD Radeon HD6470M with 1024-MB of dedicated video memory (128 MB×16 DDR3 @ 900
MHz × 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode
●AMD Radeon HD6470M with 512-MB of dedicated video memory (64 MB×16 DDR3 @ 900 MHz
× 4 modules); support for Blu-ray and/or HD-DVD playback with HD decode
●DX11 support on computer models equipped with an AMD A8, A6, or A4 processor
●DX10 support on computer models equipped with an AMD Athlon, Phenom, or Turion processor
and a graphics subsystem with UMA memory
Panel 14.0-in, high-definition (HD), light-emitting diode (LED), SVA BrightView (1366×768) display;
typical brightness: 200 nits
All display assemblies include 2 wireless local area network (WLAN) antenna cables
Supports 16:9 wide aspect ratio
Lighted logo on top bezel
Memory 2 customer-accessible/upgradable memory module slots
Supports single-channel memory
Supports up to 8 GB of system RAM
DDR3/1333-MHz
Supports the following configurations:
●8192-MB total system memory (4096×2; not supported with Windows® 7 32-bit
operating system)
●6144-MB total system memory (4096×1 + 2048×1; not supported with Windows® 7 32-bit
operating system)
●4096-MB total system memory (4096×1 or 2048×2)
●2048-MB total system memory (2048×1)
Hard drives Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses
Customer-accessible
Serial ATA (SATA)
2 Chapter 1 Product description

Category Description
Supports the following single hard drive configurations:
●750 GB, 7200 rpm, 9.5 mm
●750 GB, 5400 rpm, 9.5 mm
●640 GB, 5400 rpm, 9.5 mm
●500 GB, 7200 rpm, 9.5 mm
●500 GB, 5400 rpm, 9.5 mm
●320 GB, 7200 rpm, 7.0 mm
Optical drive Fixed
SATA
12.7-mm tray load
Supports Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive
Supports DVD±RW and CD-RW Super Multi Double-Layer Combo Drive
Supports zero-power optical drive
Audio and video One digital microphone
HD audio
Supports SRS Premium Sound
2 Pavilion-branded Altec Lansing speakers
Low-light HD VGA webcam (fixed, no tilt) with activity LED, 640×480 by 24 frames per second
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Qualcomm Atheros AR9485 802.11b/g/n 1x1 WiFi and AR3012 Bluetooth 4.0 Combo Adapter
●Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter
●Atheros AR8002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter
(BT3.0+HS ready)
●Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter
●Broadcom 4313 802.11 b/g/n 1x1 WiFi and 2070 Bluetooth 3.0 Combo Adapter
●Broadcom 4313 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter
●Ralink RT5390 802.11 b/g/n 1x1 WiFi Adapter
●Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter
(Bluetooth 3.0+HS ready)
●Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (Bluetooth
3.0+HS ready)
●Realtek 8188BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter
●Realtek RTL8188CE 802.11 b/g/n 1x1 WiFi Adapter
3

Category Description
External media
card
HP Multi-Format Digital Media Reader supports the following digital card formats:
●MultiMediaCard
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity Memory card
●Secure Digital Extended Capacity Memory Card with support of UHS104
Ports ●3-pin AC power
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●HDMI version 1.4 supporting up to 1080p, 1920×1200 @ 60Hz
●RJ-45 (Ethernet, includes link and activity lights)
●USB 2.0 (3 ports)
●VGA (Dsub 15 pin) supporting:
◦2048×1536 external resolution @ 85Hz (on computer models equipped with an AMD
Athlon, Phenom, Turion, or V-series processor)
◦2048×1536 external resolution @ 60Hz (on computer models equipped with an AMD E450
or E350 processor)
◦1920×1600 external resolution @ 60Hz (on computer models equipped with an AMD A8,
A6, A4, or E2 processor)
◦Hot plug and unplug and auto-detection for correct output to wide-aspect vs. standard
aspect video
Keyboard/pointing
devices
Full-size, pocket keyboard
●Textured
●Painted
TouchPad with gesture support
Taps enabled by default
Power
requirements
90W slim travel AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-
pin DC connector)
65W slim travel AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-
pin DC connector)
Support for the following batteries:
●9-cell, 3.00-Ah (100-Wh) Li-ion battery
●6-cell, 2.80-Ah (62-Wh) Li-ion battery
●6-cell, 2.55-Ah (55-Wh) Li-ion battery
●6-cell, 2.20-Ah (47-Wh) Li-ion battery
Supports fast charge on 6-cell batteries
Security Security cable slot
4 Chapter 1 Product description

Category Description
Operating system Preinstalled:
●Windows 7 Professional (32-bit and 64-bit)
●Windows 7 Home Basic 64-bit
●Windows 7 Home Premium 64-bit
●Windows 7 Starter (32-bit; only with 500 GB and smaller hard drives; 2 GB and less of system
memory; Atom, Celeron, or Pentium processor (up to P6200 only); AMD Brazos, V-series, or
Athlon processor; cannot support switchable graphics)
●SUSE Linux (does not support Blu-ray disc optical drive)
●FreeDOS
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Hard drive
●Memory modules (2)
●Optical drive
●WLAN module
5

2 External component identification
Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate
with WLAN devices.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures still photographs. To use
the webcam, select Start > All Programs >
CyberLink YouCam > CyberLink YouCam.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety,
and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
6 Chapter 2 External component identification

Top
Button
Component Description
Power button* ●When the computer is off, press the button to
turn on the computer.
●When the computer is on, press the button
briefly to initiate Sleep.
●When the computer is in the Sleep state, press
the button briefly to exit Sleep.
●When the computer is in Hibernation, press
the button briefly to exit Hibernation.
If the computer has stopped responding and
Windows® shutdown procedures are ineffective,
press and hold the power button for at least 5
seconds to turn off the computer.
To learn more about your power settings, select Start
> Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference
Guide.
Top 7

Keys
Item Component Description
(1) esc key Displays system information when pressed in
combination with the fn key.
(2) fn key Displays system information when pressed in
combination with the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath
the pointer.
(5) Action keys Execute frequently used system functions.
8 Chapter 2 External component identification

Lights
Item Component Description
(1) TouchPad light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) Caps lock light ●White: Caps lock is on.
●Off: Caps lock is off.
(3) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep
state.
●Off: The computer is off or in Hibernation.
(4) Wireless light ●White: An integrated wireless device, such as a
WLAN device and/or a Bluetooth device, is on.
●Amber: All wireless devices are off.
Top 9

TouchPad
Item Component Description
(1) TouchPad light ●Off: The TouchPad is on.
●Amber: The TouchPad is off.
(2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap
the TouchPad on/off button to turn the TouchPad on
and off.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) TouchPad zone Moves the pointer and selects or activates items on
the screen.
(5) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identification

Left side
Item Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vents (2) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(3) RJ-45 (network) jack Connects a network cable.
(4) HDMI port Connects an optional video or audio device, such as
a high-definition television, or any compatible digital
or audio component.
(5) USB ports (2) Connect optional USB devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
stereo array microphone, or monaural microphone.
(7) Audio-out (headphone) jack Produces sound when connected to optional powered
stereo speakers, headphones, ear buds, a headset,
or television audio.
WARNING! To reduce the risk of personal injury,
adjust the volume before putting on headphones,
earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and
Environmental Notices.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
(8) Drive light ●Blinking white: The hard drive is being accessed.
●Off: The hard drive is idle.
(9) Power light ●White: The computer is on.
●Blinking white: The computer is in the Sleep
state.
●Off: The computer is off or in Hibernation.
(10) Digital Media Slot Supports the following digital card formats:
●MultiMediaCard
●Secure Digital (SD) Card
Left side 11

Front
Component Description
Speakers (2) Produce sound.
12 Chapter 2 External component identification