HP Pavilion 15 Manual

HP Pavilion 15 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registered
trademarks of Intel Corporation. . Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: August 2017
First Edition: April 2017
Document Part Number: 924962-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Locating hardware ................................................................................................................................................. 5
Locating software .................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Buttons and speakers ............................................................................................................................................ 7
Lights ...................................................................................................................................................................... 8
Special keys ............................................................................................................................................................ 9
TouchPad .............................................................................................................................................................. 10
Left side ............................................................................................................................................................... 11
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Labels ................................................................................................................................................................... 14
Computer components ........................................................................................................................................ 16
Display assembly components ............................................................................................................................ 28
Miscellaneous parts ............................................................................................................................................. 30
4 Removal and replacement preliminary requirements ..................................................................................... 31
Tools required ...................................................................................................................................................... 31
Service considerations ......................................................................................................................................... 31
Plastic parts ....................................................................................................................................... 31
Cables and connectors ...................................................................................................................... 32
Drive handling ................................................................................................................................... 32
Grounding guidelines ........................................................................................................................................... 33
Electrostatic discharge damage ........................................................................................................ 33
Packaging and transporting guidelines .......................................................................... 34
Workstation guidelines ................................................................................ 34
5 Removal and replacement procedures ........................................................................................................... 36
Component replacement procedures .................................................................................................................. 36
Optical drive ....................................................................................................................................... 36
Bottom cover ..................................................................................................................................... 37
Battery ............................................................................................................................................... 39
v

Hard drive .......................................................................................................................................... 40
WLAN module .................................................................................................................................... 42
Solid-state drive ................................................................................................................................ 43
Memory module ................................................................................................................................ 44
USB port board .................................................................................................................................. 46
TouchPad cable .................................................................................................................................. 47
TouchPad ........................................................................................................................................... 48
Fan ..................................................................................................................................................... 49
System board .................................................................................................................................... 50
Heat sink ............................................................................................................................................ 55
USB port board cable ......................................................................................................................... 58
Display assembly ............................................................................................................................... 59
Speakers ............................................................................................................................................ 66
Power connector cable ...................................................................................................................... 68
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 69
Using Computer Setup ......................................................................................................................................... 69
Starting Computer Setup .................................................................................................................. 69
Navigating and selecting in Computer Setup ................................................................................... 69
Restoring factory settings in Computer Setup ................................................................................. 70
Updating the BIOS ............................................................................................................................. 71
Determining the BIOS version ......................................................................................... 71
Downloading a BIOS update ........................................................................................... 71
Changing the boot order using the f9 prompt .................................................................................. 72
TPM BIOS settings (select products only) ........................................................................................................... 73
Using HP Sure Start (select products only) ......................................................................................................... 73
7 HP PC Hardware Diagnostics (UEFI) ............................................................................................................... 74
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75
8 Specications .............................................................................................................................................. 76
9 Backing up and recovering ............................................................................................................................ 77
Creating recovery media and backups ................................................................................................................ 77
Creating HP Recovery media (select products only) ......................................................................... 78
Using Windows tools ........................................................................................................................................... 79
Restore and recovery ........................................................................................................................................... 79
Recovering using HP Recovery Manager ........................................................................................... 80
What you need to know before you get started ............................................................. 80
Using the HP Recovery partition (select products only) ................................................. 81
vi

Using HP Recovery media to recover .............................................................................. 81
Changing the computer boot order ................................................................................ 82
Removing the HP Recovery partition (select products only) ......................................... 82
10 Power cord set requirements ...................................................................................................................... 83
Requirements for all countries ............................................................................................................................ 83
Requirements for specic countries and regions ................................................................................................ 83
11 Recycling .................................................................................................................................................. 85
Index ............................................................................................................................................................. 86
vii

viii

1 Product description
Category Description
Product Name HP Pavilion 15 Laptop PC (model numbers 15-cc100 through 15-cc199 and 15-cc600 through 15-cc699)
HP Pavilion 15 Laptop PC (model numbers 15-cc000 through 15-cc099 and 15-cc500 through 15-cc599)
Processors For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
●Intel® Core™ i7-8550U 2.70-GHz (turbo up to 3.50-GHz) quad core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)
●Intel Core i5-8250U 1.80-GHz (turbo up to 2.20-GHz) quad core processor (2133-MHz FSB, 4.0-MB
L3 cache, 15-W)
For use on all computer models:
●Intel Core i7-7500U 2.70-GHz (turbo up to 3.50-GHz) dual core processor (2133-MHz FSB, 4.0-GB
L3 cache, 15-W)
●Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz FSB, 3.0-GB
L3 cache, 15-W
●Intel Core i3-7100U 2.40-GHz dual core processor (2133-MHz FSB, 3.0-GB L3 cache, 15-W
●Intel Pentium™ 4415U 2.30-GHz dual core processor (2133-MHz FSB, 2.0-GB L3 cache, 15-W
Chipset Integrated soldered-on-circuit (SoC)
Graphics Hybrid graphics:
NVIDIA™ N16S-GTR (GeForce 940MX) graphics subsystem with up to 4096-MB of discrete video memory
(256-MB×16 DDR3×8 pieces, 1.5V/1-GHz; available only on computer models equipped with an Intel Core i7
or Intel Core i5 processor)
NVIDIA N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-
MB×16 DDR3×4 pieces, 1.5V/1-GHz; available only on computer models equipped with an Intel Core i7 or
Intel Core i5 processor)
Internal graphics:
Intel HD Graphics 620 graphics subsystem with UMA video memory (available only on computer models
equipped with an Intel Core i3 or Intel Pentium processor)
Intel HD Graphics 610 graphics subsystem with UMA video memory (available only on computer models
equipped with an Intel Core i3 or Intel Pentium processor)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU Performance Scaling (GPS)
Panel ●15.6-in, full high-denition (FHD), white light-emitting (WLED), BrightView (1920×1080), slim-at (3.2-
mm), UWVA, eDP, 220 nits, 16:9 ultra wide aspect ratio, TouchScreen display assembly
●15.6-in, high-denition (HD), WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP, 200 nits,
16:9 ultra wide aspect ratio, TouchScreen display assembly
●15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
●15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
1

Category Description
Panel (continued) ●15.6-in, FHD, WLED, AntiGlare (1920×1080), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
●15.6-in, HD, WLED, AntiGlare (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect
ratio non-TouchScreen display assembly
●15.6-in, HD, WLED, BrightView (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide
aspect ratio non-TouchScreen display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
Supports the following congurations:
●16384-MB (8192-MB × 2)
●12288-MB (8192-MB + 4096-MB)
●8192-MB (8192-MB × 1 or 4096-MB × 2)
●6144-MB (4096-MB × 1 + 2048-MB × 1)
●4096-MB (4096-MB × 1 or 2048-MB × 2)
Storage Support for hard drive and solid-state drive
Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.2-mm (.28 in) and 9.5-mm (.37 in) thicknesses (all hard drives
use the same bracket)
Support for Accelerometer hard drive protection
Support for the following single hard drive congurations:
●2-TB, 5400-rpm, 9.5-/7.2-mm
●1-TB, 5400-rpm, 9.5-/7.2-mm
●500-GB, 5400-rpm, 7.0-mm
Solid-state drive:
For use only on computer models with model numbers 15-cc1xx and 15-cc6xx:
●512-GB, 2280, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe)
solid-state drive
●256-GB, 2280, PCIe, NVMe solid-state drive
For use on all computer models:
●512-GB, 2280 M.2 SATA-3 solid-state drive with triple-level cell (TLC)
●256-GB, 2280 M.2 SATA-3 solid-state drive with TLC
●128-GB, 2280 M.2 SATA-3 solid-state drive with TLC
●256-GB, 2280 M.2 SATA-3 solid-state drive
●128-GB, 2280 M.2 SATA-3 solid-state drive
Dual-storage congurations:
●2-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3, TLC solid-state drive
●1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 256-GB, 2280 M.2 SATA-3, TLC solid-state drive
●1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 256-GB, PCIe solid-state drive
●1-TB, 5400-rpm, 9.5-/7.2-mm hard drive + 128-GB, 2280 M.2 SATA-3, TLC solid-state drive
2 Chapter 1 Product description

Category Description
Storage (continued) Solid-state hard drive: 1-TB, 5400-rpm, Hybrid 8-GB, 9.5-/7.2-mm
Optical drive ●Support for 9.0-mm tray load, SATA, xed (not modular)
●Support for DVD±RW DL SuperMulti Drive
●Support for M-disc
●Support for zero-power optical drive
Audio and video Audio:
Support for B&O Play
Support for B&O Play Audio Control
Support for dual speakers
Support for HP Audio Boost
Support for dual-array digital microphones with appropriate beam-forming, echo-cancellation, noise-
suppression software.
Video:
Support for the following cameras:
HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, WDR, 88° wide eld of vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld of vision,
720p by 30 frames per second
Support for wide dynamic range (WDR)
Ethernet Integrated 10/100/1000 network interface card (NIC)
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Single M.2/PCIe WLAN antenna built into display assembly
Support for the following WLAN formats:
●Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ●AC Smart Pin adapter plug
●Audio-out (headphone)/audio-in (microphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60Hz
●RJ-45 network
●USB 3.x ports (2)
●USB Type-C port
Keyboard/pointing
devices
Full-sized, island-style keyboard
TouchPad requirements:
●ClickPad with image sensor
3

Category Description
Keyboard/pointing
devices (continued)
●MultiTouch gestures enabled
●Support for Modern TrackPad gestures
●Taps enabled as default
Power requirements Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery
Support for the following AC adapters:
●90-W AC adapter (PFC, S-3P, 4.5-mm)
●65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)
●65-W AC adapter (non-PFC, S-3P, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
Support for a 1.00-m power cord with a C5 connector in 16 countries/regions.
Security Security cable lock slot
Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 and Windows 10 Professional
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
For China market: CPPP Windows 10 Home China Language Edition and CPPP Windows 10 Home Plus China
High-End Language Edition
For Asia SEAP market (EM/SL): SEAP Windows 10 Home EM/SL and SEAP Windows 10 Home Plus
FreeDOS 2.0
Serviceability End user replaceable part: AC adapter and optical drive
4 Chapter 1 Product description

2 Getting to know your computer
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲Select the Start button.
– or –
Right-click the Start button, and then select Programs and Features.
Locating hardware 5

Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
(2) Internal microphones (2) Record sound.
(3) Camera light On: One or more cameras are in use.
(4) Camera Allow you to video chat, record video, and record still images.
Some cameras allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on the computer model.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
6 Chapter 2 Getting to know your computer

Buttons and speakers
Item Icon Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options.
▲Type power in the taskbar search box, and then select
Power & sleep options.
– or –
Right-click the Start button, and then select Power Options.
(2) Speakers Produce sound.
Buttons and speakers 7

Lights
Item Icon Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
8 Chapter 2 Getting to know your computer

Special keys
Item Icon Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Displays system information when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select computer models, the f5 action key turns
the keyboard backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When
num lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is
turned back on.
Special keys 9

TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the left button on an external mouse.
10 Chapter 2 Getting to know your computer

Left side
Item Icon Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(2) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or an HDMI device.
(4) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) USB Type-C SuperSpeed port When the computer is on, connects and charges a USB device that
has a Type-C connector, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
NOTE: Cables and/or adapters (purchased separately) may
be required.
(6) Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start menu, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 11

Right side
Item Icon Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts power o to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard drive.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing
the computer.
2. Insert the card into the memory card reader, and then press
the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) USB 3.x SuperSpeed port Connects USB devices, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(5) Optical drive (select products only) Depending on your computer model, reads an optical disc or reads
and writes to an optical disc.
(6) Optical drive eject button
(select products only)
Releases the optical drive disc tray.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
12 Chapter 2 Getting to know your computer