HP Pavilion 15 Manual

HP Pavilion 15 Laptop PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel and Core
are U.S. registered trademarks of Intel
Corporation. Microsoft and Windows are either
registered trademarks or trademarks of
Microsoft Corporation in the United States
and/or other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2017
Document Part Number: 942330-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Getting to know your computer ............................................................................................................................................................. 5
Locating hardware .................................................................................................................................................................... 5
Locating software ..................................................................................................................................................................... 5
Right side ................................................................................................................................................................................... 6
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................... 9
TouchPad ............................................................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Button and speakers ......................................................................................................................................... 11
Special keys ........................................................................................................................................................ 12
Bottom ..................................................................................................................................................................................... 13
3 Illustrated parts catalog ........................................................................................................................................................................ 14
Locating the model number, serial number, product number, and warranty information ....................................... 14
Computer components ......................................................................................................................................................... 15
Display assembly components ............................................................................................................................................ 23
Miscellaneous parts ............................................................................................................................................................... 24
4 Removal and replacement preliminary requirements ..................................................................................................................... 26
Tools required ......................................................................................................................................................................... 26
Service considerations .......................................................................................................................................................... 26
Plastic parts ........................................................................................................................................................ 26
Cables and connectors ..................................................................................................................................... 27
Drive handling .................................................................................................................................................... 27
Grounding guidelines ............................................................................................................................................................. 28
Electrostatic discharge damage ...................................................................................................................... 28
Packaging and transporting guidelines ..................................................................................... 29
Workstation guidelines ............................................................................................ 29
5 Removal and replacement procedures .............................................................................................................................................. 31
Component replacement procedures ................................................................................................................................. 31
Bottom cover ...................................................................................................................................................... 31
Battery ................................................................................................................................................................. 33
v

Hard drive ........................................................................................................................................................... 34
Memory module ................................................................................................................................................ 35
WLAN module .................................................................................................................................................... 37
Solid-state drive ................................................................................................................................................ 39
TouchPad cable .................................................................................................................................................. 40
TouchPad ............................................................................................................................................................ 41
Power connector cable ..................................................................................................................................... 42
Audio jack board cable ...................................................................................................................................... 44
Audio jack board ................................................................................................................................................ 45
Fan ....................................................................................................................................................................... 46
Connector board ................................................................................................................................................ 47
System board ..................................................................................................................................................... 48
Heat sink ............................................................................................................................................................. 51
Connector board cable ...................................................................................................................................... 56
Speakers ............................................................................................................................................................. 57
Display assembly ............................................................................................................................................... 59
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 68
Starting Setup Utility (BIOS) .................................................................................................................................................. 68
Updating Setup Utility (BIOS) ................................................................................................................................................ 68
Determining the BIOS version ......................................................................................................................... 68
Downloading a BIOS update ............................................................................................................................ 69
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 70
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 71
8 Specications .......................................................................................................................................................................................... 72
9 Backing up, restoring, and recovering ................................................................................................................................................. 73
Creating recovery media and backups ................................................................................................................................ 73
Using HP Recovery media (select products only) ......................................................................................... 73
Using Windows tools ......................................................................................................................................... 74
Using the HP Cloud Recovery Download Tool (select products only) ....................................................... 75
Restore and recovery ............................................................................................................................................................ 75
Recovering using HP Recovery Manager ....................................................................................................... 75
What you need to know before you get started ...................................................................... 75
Using the HP Recovery partition (select products only) ......................................................... 76
Using HP Recovery media to recover ......................................................................................... 77
Changing the computer boot order ........................................................................................... 77
Removing the HP Recovery partition (select products only) ................................................. 77
vi

10 Power cord set requirements ............................................................................................................................................................ 78
Requirements for all countries ............................................................................................................................................ 78
Requirements for specic countries and regions ............................................................................................................. 78
11 Recycling ............................................................................................................................................................................................... 80
Index ............................................................................................................................................................................................................. 81
vii

viii

1 Product description
Category Description
Product Name HP Pavilion 15 Laptop PC (model numbers 15-ck001 through 15-ck099)
Processors ●Intel® Core™ i7-8550U 1.80-GHz (turbo up to 4.00-GHz) quad core processor (2400-MHz, 8.0-MB L3
cache, 15-W)
●Intel Core i5-8250U 1.66-GHz (turbo up to 3.40-GHz) quad core processor (2400-MHz, 6.0-MB L3 cache,
15-W)
●Intel Core i5-7200U 2.50-GHz (turbo up to 3.10-GHz) dual core processor (2133-MHz, 3.0-MB L3 cache,
15-W)
Chipset Integrated soldered-on-circuit (SoC)
Graphics Hybrid graphics:
NVIDIA™ N16S-GTR (GeForce 940MX) graphics subsystem with up to 2048-MB of discrete video memory (256-
MB×32 GDDR5×2 pieces, 1.5-V 7-Gbps downgrade to 1.35-V 5-Gbps)
NVIDIA N17S-G1 (GeForce MX150) graphics subsystem with up to 2048-MB of discrete video memory (256-
MB×32 GDDR5×2 pieces, 1.35-V/3-GHz, 1.5-V 7-Gbps downgrade to 1.35-V 7-Gbps)
Internal graphics:
Intel UHD Graphics 620 with universal memory architecture (UMA) video memory (on computer models
equipped with an Intel Core i7-8550U or Intel Core i5-8250U processor)
Intel HD Graphics 620 graphics subsystem with UMA video memory (on computer models equipped with an Intel
Core i5-7200U processor)
Support for HD decode, DX12, and high-denition multimedia interface (HDMI)
Support for Optimus
Support for GPU Performance Scaling (GPS)
Panel ●15.6-in, full high-denition (FHD), white light-emitting (WLED), AntiGlare (1920×1080), slim-at (3.2-mm)
UWVA, eDP1.3, color gummer 45%, 250 nits, 16:9 ultra wide aspect ratio, narrow bezel, display assembly
●15.6-in, FHD, WLED, BrightView (1920×1080), slim-at (3.2-mm), UWVA, eDP1.3, 220 nits, color gummer
45%, 16:9 ultra wide aspect ratio, display assembly
●15.6-in, HD, WLED, AntiGlare (1366×768), slim-at (3.2-mm), SVA, eDP, 220 nits, 16:9 ultra wide aspect
ratio, display assembly
Memory Two SODIMM memory module slots, non-customer-accessible/non-upgradable
DDR4-2400 dual channel support (DDR4-2666 bridged to DDR4-2400; on computer models equipped with an
Intel Core i7-8550U or Intel Core i5-8250U processor)
DDR4-2133 dual channel support (DDR4-2400 downgraded to DDR4-2133, DDR4-2666 bridged to
DDR4-2400; on computer models equipped with an Intel Core i5-7200U processor)
Supports up to 16-GB of system memory
Supports the following congurations:
●16384-MB (8192-MB × 2; not supported on computer models equipped with a 32-bit operating system or
Windows 7 Home Basic)
●12288-MB (8192-MB + 4096-MB; not supported on computer models equipped with a 32-bit operating
system or Windows 7 Home Basic)
1

Category Description
Memory (continued) ●8192-MB (8192-MB × 1 or 4096-MB × 2; not supported on computer models equipped with a 32-bit
operating system)
●6144-MB (4096-MB × 1 + 2048-MB × 1; not supported on computer models equipped with a 32-bit
operating system)
●4096-MB (4096-MB × 1)
Storage Support for hard drive and solid-state drive
Hard drive:
Support for 6.35-cm (2.5-in) hard drives in 7.0- and 7.2-mm (.28 in) thicknesses (all hard drives use
the same bracket)
Support for Accelerometer hard drive protection
Support for the following single hard drives congurations:
●2-TB, 5400-rpm, 7.2-/7.0-mm hard drive
●1-TB, 5400-rpm, 7.2-/7.0-mm hard drive
●500-GB, 5400-rpm, 7.2-/7.0-mm hard drive
Solid-state drive:
Support for the following solid-state drives:
●512-GB, M.2, Peripheral Component Interconnect Express (PCIe), Non-Volatile Memory Express (NVMe)
solid-state drive
●512-GB, M.2, SATA solid-state drive with triple level cell (TLC)
●360-GB, M.2, PCIe, NVMe solid-state drive with TLC
●256-GB, M.2, PCIe, NVMe solid-state drive
●256-GB, M.2, SATA solid-state drive with TLC
●128-GB, M.2, SATA solid-state drive with TLC
Dual storage congurations:
●2-TB, 5400-rpm, 7.2-/7.0-mm hard drive + 128-GB, M.2, SATA solid-state drive with TLC
●1-TB, 5400-rpm, 7.2-/7.0-mm hard drive + 256-GB, M.2 2280, SATA-3, PCIe, MVMe, solid-state drive with
TLC
●1-TB, 5400-rpm, 7.2-/7.0-mm hard drive + 256-GB, M.2 2280, PCIe, MVMe, solid-state drive
●1-TB, 5400-rpm, 7.2-/7.0-mm hard drive + 128-GB, M.2, SATA solid-state drive with TLC
●500-GB, 5400-rpm, 7.2-/7.0-mm hard drive + 128-GB, M.2, SATA solid-state drive with TLC
Optical drive HP external DVD±RW DL SuperMulti Drive
Audio and video Audio:
Support for Bang & Olufsen Play
Support for dual speakers
Support for HP Audio Boost
Camera:
HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2,
wide dynamic range (WDR), 88° WFOV, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° WFOV, 720p by 30 frames
per second
2 Chapter 1 Product description

Category Description
Audio and video
(continued)
Support for Windows Hello 3.0
Microphones: Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-
suppression software
Ethernet Integrated 10/100/1000 network interface card (NIC)
Sensors Accelerometer
Wireless WLAN:
Integrated wireless local area network (WLAN) options by way of wireless module
Dual M.2/PCIe WLAN antennas built into display assembly
Integrated wireless personal area network (PAN) supported by Bluetooth® 4.2 combo card
Support for the following WLAN modules:
●Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)
●Realtek RTL8723DE 802.11 bgn 1×1 WiFi + Bluetooth 4.2 Combo Adapter (in emerging markets only)
Compatible with Miracast-certied devices
External media cards Micro-Secure Digital (SD®) media reader slot
Ports ●AC Smart Pin adapter plug
●Audio-out (headphone)/audio-in (microphone) combo jack
●HDMI v1.4b supporting up to 1920×1080 @ 60Hz
●RJ-45 (network)
●USB 3.x port (2 ports)
●USB Type-C port (support for data transfer)
Keyboard/pointing
devices
Full-sized, backlit, island-style keyboard
Full-sized, island-style keyboard
TouchPad requirements:
●ClickPad with image sensor
●MultiTouch gestures enabled
●Support for Modern TrackPad gestures
●Taps enabled as default
Power requirements Support for a 3-cell, 41-WHr, 3.6-AHr, Li-ion battery
Support for the following AC adapters:
●90-W AC adapter (PFC, S-3P, 4.5-mm)
●65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)
●65-W AC adapter (non-PFC, S-3P, 4.5-mm)
●45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)
Support for a 1.00-m power cord with a C5 connector.
Security Support for Trusted Platform Module (TPM) 2.0
Operating system Preinstalled: Windows 10 Home and Windows 10 Home Professional
3

Category Description
Operating system
(continued)
For developed market (ML): Windows 10 Home ML and Windows 10 Home Plus ML
For emerging market (EM/SL): Windows 10 Home EM/SL and Windows 10 Home Plus EM/SL
For China market: CPPP Windows 10 Home High End China Language Edition and CPPP Windows 10 Home China
Language Edition
FreeDOS 2.0
Serviceability End user replaceable part: AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
The computer features top-rated components. This chapter provides details about the computer components,
where they're located, and how they work.
Locating hardware
To nd out what hardware is installed on the computer:
▲Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on the computer.
For information about system hardware components and the system BIOS version number, press fn+esc (select
products only).
Locating software
To nd out what software is installed on the computer:
▲Select the Start button.
‒ or –
Right-click the Start button, and then select Apps and Features.
Locating hardware 5

Right side
Component Description
(1) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(2) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(3) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
(4) USB Type-C port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately)
may be required.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component, or
a high-speed High-Denition Multimedia Interface (HDMI) device.
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking white: The AC adapter is disconnected and the battery
has reached a low battery level.
●Amber: The AC adapter is connected and the battery
is charging.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
6 Chapter 2 Getting to know your computer

Left side
Component Description
(1) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(2) USB 3.x SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then press in
on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(4) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones, earbuds,
a headset, or a television audio cable. Also connects an optional
headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then
select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Left side 7

Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Internal microphones Record sound.
(3) Camera lights (2) On: One or more cameras are in use.
(4) Camera(s) Allow you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on the computer.
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Getting to know your computer

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items on
the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts o power to the display and other
unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
10 Chapter 2 Getting to know your computer

Button and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on
the computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button briey
to exit Hibernation.
CAUTION: Pressing and holding down the power button results in
the loss of unsaved information.
If the computer has stopped responding and shutdown procedures
are ineective, press and hold the power button down for at least 5
seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon, and then select Power Options.
(2) Speakers Produce sound.
Keyboard area 11

Special keys
Component Description
(1) esc key Displays system information when pressed in combination with the
fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows® key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
(5) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num
lock is pressed, the keypad can be used like an external numeric
keypad.
NOTE: If the keypad function is active when the computer is
turned o, that function is reinstated when the computer is turned
back on.
12 Chapter 2 Getting to know your computer