HP Pavilion 17 Manual

HP Pavilion Notebook 17
Models 17-g000 – 17-g099
Intel Models
Maintenance and Service Guide

© Copyright 2015 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core and
Pentium are trademarks of Intel Corporation in
the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: August 2015
First Edition: June 2015
Document Part Number: 807263-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8.1. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8.1 functionality. See
http://www.microsoft.com for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 5
Right side ............................................................................................................................................................... 6
Left side ................................................................................................................................................................. 7
Display (dual WLAN) ............................................................................................................................................... 8
Display (Touchscreen) ............................................................................................................................................ 9
Top ........................................................................................................................................................................ 10
TouchPad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Buttons and speakers ....................................................................................................................... 12
Keys ................................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
Mass storage devices ........................................................................................................................................... 23
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 29
Component replacement procedures .................................................................................................................. 29
Battery ............................................................................................................................................... 29
Optical drive ....................................................................................................................................... 30
v

6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 33
Component replacement procedures .................................................................................................................. 33
Bottom cover ..................................................................................................................................... 34
Remove Display ................................................................................................................................. 37
Hard drive .......................................................................................................................................... 38
WLAN module .................................................................................................................................... 40
RTC battery ........................................................................................................................................ 42
Memory module ................................................................................................................................ 43
Fan ..................................................................................................................................................... 44
Heat sink assembly ........................................................................................................................... 45
Optical drive connector ..................................................................................................................... 49
System board .................................................................................................................................... 50
USB board .......................................................................................................................................... 53
Speakers ............................................................................................................................................ 54
Power button board .......................................................................................................................... 55
Power connector ............................................................................................................................... 56
TouchPad ........................................................................................................................................... 57
Display assembly, non-touch ............................................................................................................ 59
Display assembly, touch ................................................................................................................... 64
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 69
Using Computer Setup ......................................................................................................................................... 69
Starting Computer Setup .................................................................................................................. 69
Navigating and selecting in Computer Setup ................................................................................... 70
Restoring factory settings in Computer Setup ................................................................................. 70
Updating the BIOS ............................................................................................................................. 71
Determining the BIOS ..................................................................................................... 71
Downloading a BIOS update ........................................................................................... 71
Changing the boot order using the f9 prompt .................................................................................. 72
TPM BIOS settings (select products only) ........................................................................................................... 73
Using HP Sure Start (select products only) ......................................................................................................... 73
8 Using Setup Utility (BIOS) in Windows 8.1 ...................................................................................................... 75
Starting Setup Utility (BIOS) ................................................................................................................................ 75
Updating Setup Utility (BIOS) .............................................................................................................................. 75
Determining the BIOS version ........................................................................................................... 75
Downloading a BIOS update .............................................................................................................. 76
9 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 77
Starting Setup Utility (BIOS) ................................................................................................................................ 77
vi

Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 77
Downloading a BIOS update .............................................................................................................. 77
10 Using HP PC Hardware Diagnostics (UEFI) in Windows 10 ............................................................................... 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 79
11 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 .............................................................................. 79
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 79
12 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 .............................................. 77
Starting Setup Utility (BIOS) ................................................................................................................................ 83
Updating the BIOS ................................................................................................................................................ 77
Determining the BIOS version ........................................................................................................... 83
Downloading a BIOS update .............................................................................................................. 83
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................... 84
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 85
13 Specications ............................................................................................................................................ 87
Computer specications ...................................................................................................................................... 87
43.9-cm (17.3-in) display specications ............................................................................................................. 88
Hard drive specications ..................................................................................................................................... 89
DVD±RW SuperMulti DL Drive specications ....................................................................................................... 90
14 Backing up, restoring, and recovering in Windows 10 .................................................................................... 91
Creating recovery media and backups ................................................................................................................ 91
Creating HP Recovery media (select products only) ......................................................................... 91
Using Windows tools ........................................................................................................................................... 92
Restore and recovery ........................................................................................................................................... 92
Recovering using HP Recovery Manager ........................................................................................... 93
What you need to know before you get started ............................................................. 93
Using the HP Recovery partition (select products only) ................................................. 94
Using HP Recovery media to recover .............................................................................. 94
Changing the computer boot order ................................................................................ 94
Removing the HP Recovery partition (select products only) ......................................... 96
15 Backing up, restoring, and recovering in Windows 8.1 ................................................................................... 97
Creating recovery media and backups ................................................................................................................ 97
Creating HP Recovery media (select models only) ........................................................................... 91
Using Windows tools ........................................................................................................................................... 92
vii

Restore and recovery ........................................................................................................................................... 98
Recovering using HP Recovery Manager ........................................................................................... 93
What you need to know before you get started ............................................................. 99
Using the HP Recovery partition (select models only) ................................................. 100
Using HP Recovery media to recover ............................................................................ 100
Changing the computer boot order ................................................................................ 94
Removing the HP Recovery partition (select models only) ............................................ 96
16 Backing up, restoring, and recovering in Windows 7 .................................................................................... 103
Creating backups ............................................................................................................................................... 103
Creating recovery media to recover the original system ............................................................... 103
What you need to know ................................................................................................ 103
Creating the recovery media ...................................................................... 104
Creating system restore points ....................................................................................................... 104
What you need to know ................................................................................................ 104
Creating a system restore point ................................................................................... 104
Backing up system and personal information ................................................................................ 104
Tips for a successful backup ......................................................................................... 105
What you need to know ................................................................................................ 105
Creating a backup using Windows Backup and Restore ............................................... 105
Restore and recovery ......................................................................................................................................... 106
Restoring to a previous system restore point ................................................................................ 106
Restoring specic les .................................................................................................................... 106
Restoring specic les using Windows Backup and Restore ....................................... 106
Recovering the original system using HP Recovery Manager ........................................................ 106
What you need to know ................................................................................................ 106
Recovering using HP Recovery partition (select models only) .................................... 107
Recovering using the recovery media .......................................................................... 107
Changing the computer boot order ............................................................ 107
17 Power cord set requirements .................................................................................................................... 109
Requirements for all countries .......................................................................................................................... 109
Requirements for specic countries and regions ............................................................................................. 110
18 Recycling ................................................................................................................................................ 113
Index ........................................................................................................................................................... 115
viii

1 Product description
Category Description
Product name HP Pavilion Notebook 17
Processors 6th generation Intel® Core™ i7 Processor
Intel Core i7-6700U (2.6 GHz, SC turbo up to 3.5 GHz), 1600 MHz/6 MB L3, quad core 45 W (cTDP to 35 W)
6th generation Intel Core i7 Processor
Intel Core i7-6500U (2.5 GHz, SC turbo up to 3.1 GHz), 1600 MHz/4 MB L3, dual core 15 W
6th generation Intel Core i5 Processor
Intel Core i5-6200U (2.3 GHz, SC turbo up to 2.8 GHz), 1600 MHz/3 MB L3, dual core 15 W
6th generation Intel Core i3 Processor
Intel Core i3-6100U (2.3 GHz,), 1600 MHz/3 MB L3, dual core 15 W
5th generation Intel Core i7 Processor
Intel Core i7-5500U (2.46 GHz, SC turbo up to 3.0 GHz), 1600 MHz/4 MB L3, dual core 15 W
5th generation Intel Core i5 Processor
Intel Core i5-5200U (2.2 GHz, SC turbo up to 2.7 GHz), 1600 MHz/3 MB L3, dual core 15 W
5th generation Intel Core i3 Processor
Intel Core i3-5010U (2.0 GHz), 1600MHz/3 MB L3, dual core 15 W
Intel (BGA)
Intel Pentium N3700 (1.60 GHz, turbo up to 2.40 GHz), 1600 MHz/2 MB L2, dual core 6 W
Chipset Intel BDW U / Y / H processor 1-chip BGA
Integrated SoC PCH Intel HD Graphics
Intel Wildcat Point-LP PCH
Intel HM170
Graphics Internal graphics:
Intel HD Graphics 5500
Intel HD Graphics
Switchable discrete graphics:
NVIDIA N16S-GT (GeForce 940M) with up to 2048 MB or 4096 MB of dedicated video memory (256Mx16 DDR3 900MHz
x 4 PCs, 1 GHz bridge to 900 MHz) (i5/i7 processors)
AMD R7 M360 (Meso-XT) with up to 2048 MB of dedicated video memory (256 Mx16 DDR3 900 MHz x 4 PCs, 1 GHz
bridge to 900 MHz) (i5/i7 processors)
Support HD Decode, DX11, and HDMI
Panel 16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3 in), white light-emitting diode HD+ (WLED), SVA, LVDS, Brightview,
(1600×900) wedge display, 6.0 mm; typical brightness: 220 nits (Non—touch Panel)
16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), HD+ (WLED), SVA, LVDS, Antiglare (1600×900) wedge 6.0 mm, typical
brightness: 220 nits (touch panel)
1

Category Description
16:9 Ultra Wide Aspect Ratio (43.9-cm 17.3in), FHD, WLED, SVA, AntiGlare, (1920×1080) at display, 4.0 mm; UWVA
eDP; typical brightness: 220 nits (Non touch)
Touch screen with ush glass, multi-touch enabled (select models only)
Supports LVDS (co-layout with eDP1.2)
Memory Two SODIMM slots - NON customer accessible / upgradeable
DDR3-1333MHz Dual Channel Support (DDR3L-1600 downgraded to DDR3-1333)
DDR3L-1600-MHz Single Channel Support
Supports up to 16 GB of system RAM in the following congurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1) + (4096×1)
●8192-MB total system memory (8192×1) or (4096×2)
●6144-MB total system memory (4096×1) + (2048×1)
●4096-MB total system memory (4096×1) or (2048×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses
7/9.5 mm share the same bracket
Accelerometer / HDD protection support
Single HDD congurations:
●2-TB, 5400-rpm, 9.5-mm
●1-TB, 5400-rpm, 9.5-mm
●750-GB, 5400-rpm, 9.5-mm
●500-GB, 5400-rpm, or 7.0-mm
Hybrid HDD congurations:
●1-TB, 5400-rpm, 9.5-mm SSHD w/8GB NAND
●500-GB, 5400-rpm, 7.0-mm SSHD w/8GB NAND
Optical drive Fixed, serial SATA, 9.5-mm tray load
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Audio/video HP TrueVision HD: HD camera (xed, no tilt with activity LED, 1280×720 by 30 frames per second)
Dual array digital microphone with appropriate software - beam forming, echo cancellation, noise suppression
Dual speakers
Enable HP Noise Cancellation
HD audio
B&O Play
Sensors Accelerometer
Ethernet Integrated 10/100 network interface card (NIC)
Wireless Intel WiDi support
2 Chapter 1 Product description

Category Description
Compatible with Miracast-certied devices
Integrated Wireless options with single antenna (M.2/PCIe):
●Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 M.2 Combo Adapter
●Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
●Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi Adapter
●Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Integrated Wireless options with dual antenna (M.2/PCIe):
●Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi + BT 4.0 Combo Adapter
Compatible with Miracast-certied devices
Internal card
expansion
One M.2 slot for WLAN
External
media card
HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-Push Insertion/Removal
Ports HDMI version 1.4 supporting 1920 ×1200 @ 60Hz
Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (1 on left side, one on right side)
USB 2.0 (1 on left side)
AC Smart Pin adapter plug
Headphone jack
Microphone jack
Keyboard/
pointing
devices
Full size standard textured island-style keyboard with numeric keypad
Full size standard three coat paint island-style backlit keyboard with numeric keypad
ClickPad with multi-touch gestures, 2-nger scrolling, and pinch-zoom enabled
Taps enabled by default
Supports Modern Trackpad Gestures
Power
requirements
Battery:
4-cell, 41-Whr, 2.8Ah, li-ion battery
AC adapters:
AC Adapter 65-W Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics only)
AC Adapter 65-W EM Smart nPFC, 3 pin, RC 4.5mm connector (models with discrete graphics in India/China only)
AC Adapter 45-W Smart nPFC, 3 pin, RC 4.5mm connector (models with UMA graphics only)
1 meter power cord
Security Security Lock
Operating
system
Preinstalled:
●Windows 10
3

Category Description
●Windows 8.1
●Windows 7 Professional (32- and 64-bit) (models with UMA graphics only)
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Optical drive
4 Chapter 1 Product description

2 External component identication
5

Right side
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Hard drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4–conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(6) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
6 Chapter 2 External component identication

Left side
Component Description
(1) Power connector Connects an AC adapter.
(2) AC adapter/battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(3) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(6) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(7) Optical drive Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(8) Optical drive eject button Opens the optical drive tray.
Left side 7

Display (dual WLAN)
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
(3) Internal microphones (2) Records sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam
‒ or –
3D camera (select products only)
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
8 Chapter 2 External component identication

Display (Touchscreen)
Component Description
(1) Internal display switch Turns o the display and initiates Sleep if the display is closed while
the power is on.
NOTE: The internal display switch is not visible from the outside of
the computer.
(2) Internal microphones (2) Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam
‒ or –
3D camera (select products only)
Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless
local area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Display (Touchscreen) 9

Top
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
10 Chapter 2 External component identication

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts o power to the display
and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(3) Mute light ●Amber: Computer sound is o.
●O: Computer sound is on.
Top 11

Buttons and speakers
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to
initiate Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep.
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
(2) Speakers (2) Produce sound.
12 Chapter 2 External component identication