HP ProBook 6550b Manual

HP ProBook 6455b Notebook PC
HP ProBook 6555b Notebook PC
HP ProBook 6450b Notebook PC
HP ProBook 6550b Notebook PC
Maintenance and Service Guide

© Copyright 2010 Hewlett-Packard
Development Company, L.P.
Intel is a trademark of Intel Corporation in
the U.S. and other countries. Microsoft,
Windows, and Windows Vista are U.S.
registered trademarks of Microsoft
Corporation.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: May 2010
Document Part Number: 598169-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 14
Identifying the hardware ......................................................................................................... 14
Top components .................................................................................................................... 15
Display components ................................................................................................ 15
Keys ...................................................................................................................... 16
Pointing devices ...................................................................................................... 18
Buttons and fingerprint reader .................................................................................. 19
Lights ..................................................................................................................... 22
Front components ................................................................................................................... 25
Right-side components ............................................................................................................ 27
Left-side components ............................................................................................................... 28
Rear components ................................................................................................................... 30
Bottom components ................................................................................................................ 32
3 Illustrated parts catalog .................................................................................................. 34
Service tag ............................................................................................................................ 34
Computer major components ................................................................................................... 36
Display assembly components ................................................................................................. 48
Cable kit ............................................................................................................................... 50
Mass storage devices ............................................................................................................. 51
Plastics kit ............................................................................................................................. 52
Miscellaneous parts ................................................................................................................ 53
Sequential part number listing .................................................................................................. 54
4 Removal and replacement procedures ............................................................................ 65
Preliminary replacement requirements ....................................................................................... 65
Tools required ......................................................................................................... 65
Service considerations ............................................................................................. 65
Plastic parts ............................................................................................. 65
Cables and connectors ............................................................................. 66
Drive handling ......................................................................................... 66
v

Grounding guidelines .............................................................................................. 67
Electrostatic discharge damage .................................................................. 67
Packaging and transporting guidelines ........................................ 68
Workstation guidelines .............................................................. 68
Equipment guidelines ................................................................. 69
Component replacement procedures ........................................................................................ 70
Service tag ............................................................................................................. 70
Computer feet ......................................................................................................... 71
Battery ................................................................................................................... 72
SIM ....................................................................................................................... 73
Bluetooth module .................................................................................................... 74
Mass storage device ................................................................................................ 75
Expansion memory module ....................................................................................... 78
WLAN module ........................................................................................................ 80
WWAN module ..................................................................................................... 84
Optical drive .......................................................................................................... 86
Keyboard ............................................................................................................... 88
Primary memory module .......................................................................................... 91
RTC battery ............................................................................................................ 93
Switch cover ........................................................................................................... 94
Power button board ................................................................................................. 96
Palm rest ................................................................................................................ 98
TouchPad ............................................................................................................. 100
Fan ..................................................................................................................... 102
Heat sink ............................................................................................................. 104
Processor ............................................................................................................. 107
Display assembly .................................................................................................. 109
Top cover .............................................................................................................121
Smart card reader ................................................................................................. 124
ExpressCard assembly ........................................................................................... 126
Modem module .................................................................................................... 128
Speakers ..............................................................................................................130
Bluetooth module cable ..........................................................................................132
Card reader/USB board ........................................................................................ 134
System board ....................................................................................................... 136
Serial connector and cable .....................................................................................140
Modem module cable ............................................................................................ 142
5 Computer Setup ............................................................................................................ 144
Computer Setup in Windows 7 .............................................................................................. 144
Starting Computer Setup ........................................................................................ 144
Using Computer Setup ........................................................................................... 144
Navigating and selecting in Computer Setup ............................................. 144
vi

Restoring factory settings in Computer Setup ..............................................145
Computer Setup menus .......................................................................................... 146
File menu .............................................................................................. 146
Diagnostics menu ................................................................................... 147
System Configuration menu ..................................................................... 148
Computer Setup in Windows Vista ......................................................................................... 151
Starting Computer Setup ........................................................................................ 151
Using Computer Setup ........................................................................................... 151
Navigating and selecting in Computer Setup ............................................. 151
Restoring factory settings in Computer Setup .............................................. 152
Computer Setup menus .......................................................................................... 153
File menu .............................................................................................. 153
Security menu ........................................................................................ 154
Diagnostics menu ................................................................................... 155
System Configuration menu ..................................................................... 156
Computer Setup in Windows XP ............................................................................................ 159
Starting Computer Setup ........................................................................................ 159
Using Computer Setup ........................................................................................... 159
Navigating and selecting in Computer Setup ............................................. 159
Restoring factory settings in Computer Setup .............................................. 160
Computer Setup menus .......................................................................................... 161
File menu .............................................................................................. 161
Security menu ........................................................................................ 162
Diagnostics menu ................................................................................... 163
System Configuration menu ..................................................................... 164
6 Specifications ................................................................................................................ 167
Computer specifications ........................................................................................................ 167
39.6-cm (15.6-in) display specifications .................................................................................. 168
35.6-cm (14.0-in) display specifications .................................................................................. 169
Hard drive specifications ...................................................................................................... 170
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications ......................................... 171
DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications .......................................... 172
DVD ROM Drive specifications .............................................................................................. 173
7 Backup and recovery .................................................................................................... 174
Windows 7 backup and recovery .......................................................................................... 174
Backing up ........................................................................................................... 174
Recovering ........................................................................................................... 176
Backup and recovery in Windows Vista .................................................................................. 177
Overview ............................................................................................................. 177
Backing up your information ................................................................................... 177
Performing a recovery ........................................................................................... 178
vii

Using the Windows recovery tools .......................................................................... 178
Using f11 ............................................................................................................. 179
Using a Windows Vista operating system DVD (purchased separately) ........................ 180
Backup and recovery in Windows XP ..................................................................................... 181
Overview ............................................................................................................. 181
Backing up your information ................................................................................... 181
Performing a recovery ........................................................................................... 182
Recovering your information .................................................................... 182
Recovering the operating system and programs ......................................... 182
Linux backup and recovery .................................................................................................... 184
8 Connector pin assignments ........................................................................................... 185
1394 ................................................................................................................................. 185
Audio-in (microphone) .......................................................................................................... 185
Audio-out (headphone) ......................................................................................................... 186
External monitor ................................................................................................................... 186
RJ-45 (network) .................................................................................................................... 187
RJ-11 (modem) ..................................................................................................................... 187
Serial (select models only) ..................................................................................................... 188
Universal Serial Bus .............................................................................................................. 188
9 Power cord set requirements ........................................................................................ 189
Requirements for all countries ................................................................................................ 189
Requirements for specific countries and regions ....................................................................... 190
10 Recycling .................................................................................................................... 191
Battery ................................................................................................................................ 191
Display ............................................................................................................................... 191
Index ............................................................................................................................... 197
viii

1 Product description
Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Product Name HP ProBook 6555b Notebook PC √
HP ProBook 6455b Notebook PC √
HP ProBook 6550b Notebook PC √
HP ProBook 6450b Notebook PC √
Processor AMD Phenom II Quad-Core Mobile
Processor N950 (2.1 GHz, 35W, 2
MB L2 cache)
√√
AMD Phenom II Quad-Core Mobile
Processor N930 (2.0 GHz/35W/2
MB L2 cache)
√√
AMD Phenom II Triple-Core Mobile
Processor N850 (2.2 GHz, 35W,
1.5 MB L2 cache)
√√
AMD Phenom II Triple-Core Mobile
Processor N830 (2.1 GHz/35W/
1.5 MB L2 cache)
√√
AMD Phenom II Dual-Core Mobile
Processor N640 (2.9 GHz, 35W, 2
MB L2 cache)
√√
AMD Phenom II Dual-Core Mobile
Processor N620 (2.8 GHz/35W/2
MB L2 cache)
√√
AMD Turion II Dual-Core Mobile
Processor P540 (2.4 GHz, 25W, 2
MB L2 cache)
√√
AMD Turion II Dual-Core Mobile
Processor P520 (2.3 GHz/25W/2
MB L2 cache)
√√
1

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
AMD Athlon II Dual-Core Processor
P340 (2.2 GHz, 25W, 1 MB L2
cache)
√√
AMD Athlon II Dual-Core Processor
for Notebook PCs P320 (2.1 GHz/
25W/1 MB L2 cache)
√√
Intel Core i7-740QM (1.73 GHz
(Turbo up to 2.93), 6 MB L3 cache,
8 threads, 45W)
√√
Intel Core i7-720QM (1.60 GHz
(Turbo up to 2.80 GHz), 6 MB L3
cache, 8 threads, 45 W)
√√
Intel Core i7-620M (2.66 GHz
(Turbo up to 3.33 GHz), 4 MB L3
cache, 4 threads, 35 W)
√√
Intel Core i5-540M (2.53 GHz
(Turbo up to 3.06 GHz), 3 MB L3
cache, 4 threads, 35 W)
√√
Intel Core i5-520M (2.4 GHz (Turbo
up to 2.93 GHz), 3 MB L3 cache, 4
threads, 35 W)
√√
Intel Core i5-450M (2.40 GHz
(Turbo up to 2.66 GHz), 3 MB L3
cache, 4 threads, 35 W)
√√
Intel Core i3-370M (2.40 GHz, 3
MB L3 cache, 35W)
√√
Intel Core i3-350M (2.26 GHz, 3
MB)
√√
Intel P4500 (1.8 GHz), 2MB, 35W √√
Chipset AMD M880G RS880M (500 MHz) √√
AMD M880G SB820M (D1) √√
Intel Calpella √√
Mobile Intel HM57 Chipset √√
Mobile Intel QM57 Chipset √√
Graphics ATI Mobility Radeon™ HD 4250
Universal Memory Architecture
(UMA) graphics
√√
ATI Mobility Radeon™ HD 540v
UMA graphics
√√
2 Chapter 1 Product description

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Supports dual-display ports through
docking station
√√ √ √
Panels Supports HP Privacy Filter √√ √ √
Supports 16×9 aspect ratio display
panels
√√ √ √
15.6-in, HD, LED, AntiGlare (AG)
(1366×768)
√√
15.6” HD+ LED WVA AG
(1600x900)
√√
15.6” HD LED AG (1366x768)
WWAN
√√
15.6” HD+ LED WVA AG
(1600x900) WWAN
√√
15.6-in, HD, LED, AG (1366×768)
with webcam
√√
15.6” HD+ LED WVA AG with
webcam (1600x900)
√√
15.6” HD LED AG with webcam
(1366x768) WWAN
√√
15.6” HD+ LED WVA AG with
webcam (1600x900) WWAN
√√
14.0” HD LED AG (1366x768) √√
14.0” HD LED BrightView (BV)
(1366x768)
√
14.0” HD+ LED AG (1600x900) √√
14.0-in, HD, LED, AG (1366x768)
WWAN
√
14.0-in, HD, LED, BV (1366x768)
WWAN
√
14.0-in, HD+, LED, AG (1600×900)
WWAN
√
14.0” HD LED AG with webcam
(1366x768)
√√
14.0” HD LED BV with webcam
(1366x768)
√
14.0” HD+ LED AG with webcam
(1600x900)
√√
3

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
14.0” HD LED AG with webcam
(1366x768) WWAN
√√
14.0” HD LED BV with webcam
(1366x768) WWAN
√
14.0” HD+ LED AG with webcam
(1600x900) WWAN
√√
Memory 2 customer-accessible/upgradable
memory module slots (both slots are
customer-accessible)
√√ √ √
Supports up to 8GB √√ √ √
Supports the following DDR3,
PC3-10600 configurations at 1333-
MHz in all supported countries and
regions:
√√ √ √
8192-MB total system memory
(4096 × 2)
4096-MB total system memory
(4096 × 1)
4096-MB total system memory
(2048 × 2)
3072-MB total system memory
(2048 + 1024)
2048-MB total system memory
(2048 x 1)
2048-MB total system memory
(1024 × 2)
1024-MB total system memory
(1024 × 1)
NOTE: Not available with 64-bit
operating systems or Media Restore.
Mass storage
devices
Supports 9.50-mm, 6.35-cm
(2.50-in) hard drives and solid-state
drives
√√ √ √
Customer-accessible √√ √ √
Supports HP 3D DriveGuard √√ √ √
4 Chapter 1 Product description

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Supports the following hard drives:
●500-GB, 7200-rpm
●320-GB, 7200-rpm SED
●320-GB, 7200-rpm
●250-GB, 7200-rpm
●160-GB, 7200-rpm
√√ √ √
Supports 160-GB solid-state drive √√
Supports 128-GB solid-state drive √√ √ √
Optical drive Single screw removal √√ √ √
Customer-accessible √√ √ √
Supports 12.70-mm, optical drives √√ √ √
Supports no drive option in optical
drive bay with slot bezel
√√ √ √
Supports the following optical drives:
●Blu-ray ROM with LightScribe
DVD±RW SuperMulti Double-
Layer Drive
●DVD±RW SuperMulti Double-
Layer Drive with LightScribe
●DVD-ROM Drive
√√ √ √
Supports a 500-GB, 7200-rpm hard
drive with cradle
√√ √ √
Microphone Integrated dual-array digital
microphone only on computer
models equipped with a webcam
√√ √ √
Integrated mono digital microphone
only on computer models not
equipped with a webcam
√√ √ √
Audio IDT 92HD75B high-definition audio √√ √ √
Stereo speakers (2) √√ √ √
Webcam Integrated 2-megapixel camera with
fixed focus
√√ √ √
Modem 56k v.92 MDC data/fax modem √√ √ √
Modem cable not included √√ √ √
5

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Ethernet Marvell 88E8059 10/100/1000
network interface card (NIC)
√√
82577LC non-vPro (HM57) √√
82577LM vPro (QM57) √√
Intel Ethernet with iAMT √√
NIC Power Down technology √√ √ √
S3/S4/S5 wake on LAN (AC mode
only)
√√ √ √
Ethernet cable not included √√ √ √
Wireless Integrated wireless local-area
network (WLAN) options via
MiniCard:
√√ √ √
2 WLAN antennas built into the
display assembly
√√ √ √
Broadcom 4322 802.11 a/b/g 2 x
2 Half MiniCard
√√ √ √
Intel 1000 802.11b/g/n 1 x 2 Half
MiniCard Halogen-Free HMC
√√
Intel 6200 802.11a/g/n 2 x 2 Half
MiniCard HMC
√√
Broadcom BCM94313HMG2L
802.11 b/g/n 1 x 1 Half Minicard
√√ √ √
Broadcom 4312 802.11 b/g Half
MiniCard (Russia only)
√√ √ √
Supports no-WLAN option √√ √ √
Integrated wireless wide-area
network (WWAN) options via
MiniCard:
●Qualcomm HSPA, EVDO-A
MiniCard
●WWAN security provided by
subscriber identity module
(SIM), user-accessible behind
battery
●2 WWAN antennas
(worldwide, 5-band) built into
the display assembly
√√ √ √
6 Chapter 1 Product description

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Integrated wireless personal-area
network (WPAN) options via
Bluetooth® module
√√ √ √
External media
cards
ExpressCard/54 slot √√ √ √
Media Card Reader supporting the
following optional digital card
formats:
●Memory Stick
●Memory Stick Pro
●Memory Stick Duo (adapter
required)
●Memory Stick Duo Pro (adapter
required)
●MultiMediaCard
●MultiMediaCard HS
●Secure Digital (SD) Memory
Card
●Secure Digital (SD) High
Capacity Memory Card
●Secure Digital (SD) HS Memory
Card
●xD-Picture Card
√√ √ √
Docking Docking supported through the HP
Advanced 120W Docking Station
and HP 90W Docking Station
√√ √ √
Ports 1394a √√ √ √
Accessory battery connector √√ √ √
VGA, (Dsub 15-pin) supporting
1600 × 1200 external resolution at
75 Hz, hot plug/unplug, and auto
detection for correct output to wide-
aspect vs. standard aspect video
√√ √ √
Docking connector √√ √ √
Display port √√ √ √
Multi-pin AC power √√ √ √
RJ-11 (modem) √√ √ √
7

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
RJ-45 (Ethernet, includes link and
activity lights)
√√ √ √
Serial √
Stereo headphone √√ √ √
Stereo microphone √√ √ √
USB v. 2.0 √√ √ √
USB v. 2.0/eSATA combo √√ √ √
Keyboard/
pointing device
Full-sized keyboard with spill-
resistant design and drains
√√ √ √
Supports dual-point (pointing stick
and TouchPad) and TouchPad-only
configurations
√√
Supports dual-point (pointing stick
and TouchPad) and TouchPad-only
configurations with numeric keypad
√√
Supports 2-way scroll with legend √√ √ √
Taps enabled as default √√ √ √
Power
requirements
90-W HP Smart Adapter √√
90-W PFC EM HP Smart Adapter
(India only)
√√
90-W Smart Adapter (discrete only) √√
90-W Smart Adapter (UMA only) √√
Supports multi-pin AC connector and
3-wire plug (with ground pin)
√√ √ √
Supports 6-cell Lithium Ion (Li Ion)
battery (47 WH)
√√
Supports 6-cell Lithium Ion (Li Ion)
battery (55 WH)
√√ √ √
Supports 9-cell Li Ion battery (93
WH)
NOTE: Does not support HP Fast
Charge.
√√ √ √
Supports 6-cell Long Life Battery √√ √ √
Supports 8-cell Extended Life Battery √√ √ √
8 Chapter 1 Product description

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Supports 12-cell Ultra Capacity
Battery
√√ √ √
Supports HP Fast Charge
Technology
√√ √ √
Security Security cable slot √√ √ √
Trusted platform module (TPM) 1.2
and TPM enhanced drive lock
√√ √ √
Optional HP fingerprint reader √√ √
Fingerprint reader with 14.0"
Keyboard Deck
√
Fingerprint reader with 15.6"
Keyboard Deck
√
Optional active integrated Smart
Card Reader
√√ √ √
Full volume encryption √√ √ √
Preboot authentication (password
and smart card)
√√ √ √
Supports no Fingerprint option √√ √ √
Supports no fingerprint reader 14.0"
Keyboard Deck
√
Supports no fingerprint reader 15.6"
Keyboard Deck
√
9

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Operating
system
Preinstalled without
Microsoft® Office:
●Windows® 7 Home Premium
64
●Windows 7 Home Premium 32
●Windows 7 Pro 64
●Windows 7 Pro 32
●Windows Vista® Business 32
●Windows 7 Professional
(including a downgrade right
to Genuine Windows Vista
Business pre-installed)
●Windows Vista Home Basic 32
●Windows XP Pro 32 with
Windows 7 Pro downgrade
●FreeDOS
●Red Flag Linux
√√ √ √
10 Chapter 1 Product description

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Preinstalled with Microsoft
Office:
●Windows 7 Home Basic 32
●Windows 7 Home Premium 64
●Windows 7 Home Premium 32
●Windows 7 Pro 64
●Windows 7 Pro 32
●Windows Vista Home Basic 32
●Windows vista Home Basic 32
with PowerPoint Certificate of
Authenticity (COA)
●Windows Vista Business 32
●Windows 7 Professional
(including a downgrade right
to Genuine Windows Vista
Business pre-installed)
●Windows XP Professional
available through downgrade
rights from Windows 7
Professional
√√ √ √
Preinstalled with Microsoft
Office Personal, Microsoft
Office Personal with
PowerPoint, and Microsoft
Office Professional:
●Windows 7 Home Premium 64
●Windows 7 Home Premium 32
●Windows 7 Pro 64
●Windows 7 Pro 32
●Windows Vista Business 32
●Windows 7 Professional
(including a downgrade right
to Genuine Windows Vista
Business pre-installed)
●Windows XP Professional
available through downgrade
rights from Windows 7
Professional
√√ √ √
11

Category Description HP
ProBook
6555b
Notebook
PC
HP ProBook
6455b
Notebook
PC
HP ProBook
6550b
Notebook
PC
HP ProBook
6450b
Notebook
PC
Restore Media (OSDVD):
●Windows 7 Home Basic 32
●Windows 7 Home Premium 64
●Windows 7 Home Premium 32
●Windows 7 Pro 64
●Windows 7 Pro 32
●Windows Vista Business 32
●Windows Vista Home Basic 32
●Windows XP Professional
available through downgrade
rights from Windows 7
Professional
√√ √ √
Restore media (DRDVD):
●Windows 7 DRDVD with
Windows DVD
●Windows 7 DRDVD without
Windows DVD
●Windows Vista DRDVD
●Windows XP DRDVD with
Windows 7 downgrade
√√ √ √
Restore media (SRDVD):
●Linux - Red Flag
√√ √ √
Office restore media: Microsoft
Office ready restore DVD
√√ √ √
Certified:
●SuSE Linux
●Microsoft Logo (Windows 7
and Windows Vista Premium)
√√ √ √
12 Chapter 1 Product description