HP Presario CQ20-100 - Notebook PC User manual

Drives
User Guide

© Copyright 2008 Hewlett-Packard
Development Company, L.P.
Windows and Windows Vista are either
trademarks or registered trademarks of
Microsoft Corporation in the United States
and/or other countries.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: July 2008
Document Part Number: 482396-001

Product notice
This user guide describes features that are common to most models. Some features may not be
available on your computer.
iii

iv Product notice

Table of contents
1 Identifying installed drives
2 Handling drives
3 Using an optical drive
Identifying the installed optical drive ..................................................................................................... 3
Using optical discs (CDs and DVDs) .................................................................................................... 3
Playing a CD or DVD ............................................................................................................................ 4
Configuring AutoPlay ............................................................................................................................ 5
Observing the copyright warning .......................................................................................................... 5
Copying a CD or DVD .......................................................................................................................... 5
Creating or “burning” a CD or DVD ...................................................................................................... 6
Removing a CD or DVD ....................................................................................................................... 7
When the disc tray opens .................................................................................................... 7
When the disc tray does not open ....................................................................................... 7
Preventing playback disruptions ........................................................................................................... 9
Changing DVD region settings ........................................................................................................... 10
4 Using external drives
5 Improving hard drive performance
Using Disk Defragmenter ................................................................................................................... 12
Using Disk Cleanup ............................................................................................................................ 13
6 Using ProtectSmart Hard Drive Protection
Identifying ProtectSmart Hard Drive Protection status ....................................................................... 15
Using ProtectSmart Hard Drive Protection software .......................................................................... 16
7 Replacing the hard drive
8 Troubleshooting
The computer does not detect the optical drive ................................................................................. 21
A new device driver is needed ........................................................................................................... 22
v

Obtaining Microsoft device drivers ..................................................................................... 22
Obtaining HP device drivers .............................................................................................. 22
An optical disc does not play automatically ........................................................................................ 23
The process of burning a disc does not begin, or it stops before completion .................................... 24
A DVD playing in Windows Media Player produces no sound or display ........................................... 25
Index ................................................................................................................................................................... 26
vi

1 Identifying installed drives
To view the drives installed on the computer, select Start >Computer.
The installed hard drives will be listed, along with the total capacity and space available on each drive.
Devices with removable storage will also be listed.
NOTE: Windows® includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support for more information.
1

2 Handling drives
Drives are fragile computer components that must be handled with care. Refer to the following cautions
before handling drives. Additional cautions are included with the procedures to which they apply.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information,
observe these precautions:
Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the
screen to clear, or properly disconnect the external drive.
Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive.
Do not touch the connector pins on a removable drive or on the computer.
Handle a drive carefully; do not drop a drive or place items on it.
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer
is off, in the Sleep state, or in Hibernation, turn the computer on, and then shut it down through the
operating system.
Do not use excessive force when inserting a drive into a drive bay.
Do not type on the keyboard or move the computer while the optical drive is writing to a disc. The write
process is sensitive to vibration.
When the battery is the only source of power, be sure that the battery is sufficiently charged before
writing to media.
Avoid exposing a drive to temperature or humidity extremes.
Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.
Remove media from a drive before removing the drive from the drive bay, or traveling with, shipping, or
storing a drive.
If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging
and label the package “FRAGILE.”
Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-
through devices and security wands. The airport security devices that check carry-on luggage, such as
conveyor belts, use X-rays instead of magnetism and will not damage a drive.
2 Chapter 2 Handling drives

3 Using an optical drive
Identifying the installed optical drive
Select Start >Computer.
Using optical discs (CDs and DVDs)
An optical drive, such as a DVD-ROM drive, supports optical discs (CDs and DVDs). These discs store
or transport information and play music and movies. DVDs have a higher storage capacity than CDs.
All optical drives can read from optical discs and some drives can also write to optical discs, as described
in the following table.
Optical drive type Read from CD-ROM
and DVD-ROM media
Write to CD-R/RW
media
Write to DVD-ROM
media (includes DVD
+R DL, DVD+/-RW/R,
and DVD-RAM)
Write label to
LightScribe CD-ROM
and DVD-ROM media
DVD-ROM Drive Yes No No No
DVD/CD-RW Combo
Drive
Yes Yes No No
DVD+/-RW SuperMulti
DL* LightScribe† Drive
Yes Yes Yes Yes
*Double-layer (DL) discs can store more data than single-layer discs. However, double-layer discs burned with this drive may
not be compatible with many single-layer DVD drives and players.
†LightScribe discs must be purchased separately. LightScribe creates a grayscale image similar to black-and-white
photography.
NOTE: Some of the optical drives listed may not be supported by your computer. The listed drives are
not necessarily all of the supported optical drives.
Identifying the installed optical drive 3

Playing a CD or DVD
1. Turn on the computer.
2. Press the release button (1) on the drive bezel to release the disc tray.
3. Pull out the tray (2).
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up
over the tray spindle.
NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place.
6. Close the disc tray.
If you have not yet configured AutoPlay, as described in the following section, an AutoPlay dialog box
opens. It prompts you to select how you want to use the media content. If you have Windows Vista®
Ultimate or Windows Vista Home Premium installed on your computer, you can use either Windows
Media Player or WinDVD to play DVD media. For all other Vista editions, choose WinDVD to play DVD
media.
4 Chapter 3 Using an optical drive

Configuring AutoPlay
1. Select Start >Control Panel >Play CDs or other media automatically.
2. Confirm that the Use AutoPlay for all media and devices check box is selected.
3. Click Choose a default, and then select one of the available options for each media type listed.
NOTE: If you have Windows Vista Ultimate or Windows Vista Home Premium installed on your
computer, you can use either Windows Media Player or WinDVD to play DVD media. For all other
Vista editions, choose WinDVD to play DVD media.
4. Click Save to confirm your selections.
NOTE: For more information about AutoPlay, refer to Help and Support.
Observing the copyright warning
It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-
protected material, including computer programs, films, broadcasts, and sound recordings. Do not use
this computer for such purposes.
CAUTION: To prevent loss of information or damage to a disc, observe the following guidelines:
Before writing to a disc, connect the computer to a reliable external power source. Do not write to a disc
while the computer is running on battery power.
Before writing to a disc, close all open programs except the disc software you are using.
Do not copy directly from a source disc to a destination disc or from a network drive to a destination
disc.
Do not use the computer keyboard or move the computer while the computer is writing to a disc. The
write process is sensitive to vibration.
NOTE: For details about using software included with the computer, refer to the software
manufacturer’s instructions, which may be provided on disc, in the software Help, or on the
manufacturer's Web site.
Copying a CD or DVD
1. Select Start >All Programs >CyberLink DVD Suites >Power2Go.
2. Insert the disc you want to copy into the optical drive.
3. Click Copy at the bottom right of the screen.
Creator Basic reads the source disc and copies the data to a temporary folder on your hard drive.
4. When prompted, remove the source disc from the optical drive and insert a blank disc into the drive.
After the information is copied, the disc you created is ejected automatically.
Configuring AutoPlay 5

Creating or “burning” a CD or DVD
If your computer includes a CD-RW, DVD-RW, or DVD+/-RW optical drive, you can use software such
as Windows Media Player or CyberLink Power2Go to burn data and audio files, including MP3 and WAV
music files. To burn video files to a CD or DVD, use MyDVD.
Observe the following guidelines when burning a CD or DVD:
●Before burning a disc, save and close any open files and close all programs.
●A CD-R or DVD-R is usually best for burning audio files because after the information is copied, it
cannot be changed.
NOTE: You cannot create an audio DVD with CyberLink Power2Go.
●Because some home and car stereos will not play CD-RWs, use CD-Rs to burn music CDs.
●A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings
before you burn them to a CD or DVD that cannot be changed.
●DVD players used in home systems usually do not support all DVD formats. Refer to the user guide
that came with your DVD player for a list of supported formats.
●An MP3 file uses less space than other music file formats, and the process for creating an MP3
disc is the same as the process for creating a data file. MP3 files can be played only on MP3 players
or on computers with MP3 software installed.
To burn a CD or DVD, follow these steps:
1. Download or copy the source files into a folder on your hard drive.
2. Insert a blank CD or DVD into the optical drive.
3. Select Start >All Programs and the name of the software you want to use.
4. Select the kind of CD or DVD you want to create—data, audio, or video.
5. Right-click Start >Explore and navigate to the folder where the source files are stored.
6. Open the folder, and then drag the files to the drive that contains the blank optical disc.
7. Initiate the burning process as directed by the program you have selected.
Refer to the software Help or user guide for more specific instructions.
6 Chapter 3 Using an optical drive

Removing a CD or DVD
There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not.
When the disc tray opens
1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the
tray (2) until it stops.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
3. Close the disc tray and place the disc in a protective case.
When the disc tray does not open
1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive.
2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops.
Removing a CD or DVD 7

3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer
edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it.
4. Close the disc tray and place the disc in a protective case.
8 Chapter 3 Using an optical drive

Preventing playback disruptions
●Save your work and close all open programs before playing a CD or a DVD.
●Log off the Internet before playing a CD or a DVD.
●Be sure that you insert the disc properly.
●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●Disable Sleep mode before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click No,
the computer may behave in either of the following ways:
◦Playback may resume.
– or –
◦The playback window in the multimedia program may close. To return to playing the disc, click
the Play button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
●Increase system resources:
Turn off external devices such as printers and scanners. This practice frees up valuable system
resources and results in better playback performance.
Change desktop color properties. Because the human eye cannot easily tell the difference between
colors beyond 16 bits, you should not notice any loss of color while watching a movie if you lower
system color properties to 16-bit color, as follows:
◦Right-click anywhere on the desktop—not on an icon—select Personalize >Display
Settings.
◦Set Colors to Medium (16 bit).
Preventing playback disruptions 9

Changing DVD region settings
Most DVDs that contain copyrighted files also contain region codes. The region codes help protect
copyrights internationally.
You can play a DVD containing a region code only if the region code on the DVD matches the region
setting on your DVD drive.
CAUTION: The region settings on your DVD drive can be changed only 5 times.
The region setting you select the fifth time becomes the permanent region setting on the DVD drive.
The number of region changes remaining is displayed on the DVD Region tab.
To change settings through the operating system:
1. Select Start >Computer >System properties.
2. In the left pane, click Device Manager.
NOTE: Windows includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
3. Click the "+" sign next to DVD/CD-ROM drives.
4. Right-click the DVD drive for which you want to change region settings, and then click
Properties.
5. Click the DVD Region tab, and change settings.
6. Click OK.
10 Chapter 3 Using an optical drive

4 Using external drives
Removable external drives expand your options for storing and accessing information. A USB drive can
be added by connecting the drive to a USB port on the computer.
USB drives include the following types:
●1.44-megabyte diskette drive
●Hard drive module (a hard drive with an adapter attached)
●DVD-ROM Drive
●DVD/CD-RW Combo Drive
●DVD+RW and CD-RW Combo Drive
●DVD±RW and CD-RW Combo Drive
NOTE: For more information about required software and drivers, or to learn which computer port to
use, refer to the manufacturer's instructions.
To connect an external drive to the computer:
CAUTION: To reduce the risk of damage to the equipment when connecting a powered drive, be sure
that the AC power cord is unplugged.
1. Connect the drive to the computer.
2. If you are connecting a powered drive, plug the drive power cord into a grounded AC outlet.
To disconnect a powered external drive, disconnect it from the computer, and then unplug the AC power
cord.
11

5 Improving hard drive performance
Using Disk Defragmenter
As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates
the fragmented files and folders on the hard drive so that the system can run more efficiently.
After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive
and the number of fragmented files, Disk Defragmenter may take more than an hour to complete. You
may want to set it to run during the night or another time when you do not need access to your computer.
HP recommends defragmenting your hard drive at least once a month. You may set Disk Defragmenter
to run on a monthly schedule, but you can defragment your computer manually at any time.
To run Disk Defragmenter:
1. Select Start >All Programs >Accessories >System Tools >Disk Defragmenter.
2. Click Defragment now.
NOTE: Windows® includes the User Account Control feature to improve the security of your
computer. You may be prompted for your permission or password for tasks such as installing
software, running utilities, or changing Windows settings. Refer to Help and Support for more
information.
For additional information, access the Disk Defragmenter software Help.
12 Chapter 5 Improving hard drive performance

Using Disk Cleanup
Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk
space and help the computer to run more efficiently.
To run Disk Cleanup:
1. Select Start >All Programs >Accessories >System Tools >Disk Cleanup.
2. Follow the on-screen instructions.
Using Disk Cleanup 13

6 Using ProtectSmart Hard Drive
Protection
ProtectSmart Hard Drive Protection protects the hard drive by parking the drive and halting I/O requests
under either of the following conditions:
●You drop the computer.
●You move the computer with the display closed while the computer is running on battery power.
A short time after the end of one of these events, ProtectSmart Hard Drive Protection returns the hard
drive to normal operation.
NOTE: Hard drives installed in optional docking devices or connected to USB ports are not protected
by ProtectSmart Hard Drive Protection.
For more information, refer to the ProtectSmart Hard Drive Protection software Help.
14 Chapter 6 Using ProtectSmart Hard Drive Protection