HP Pavilion 15-bc300 Manual

Maintenance and Service Guide
HP Pavilion Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2016, 2017, 2018 HP
Development Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Pentium, and Thunderbolt are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries. NVIDIA and Quadro are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries. Red
Hat Enterprise Linux is a registered trademark
of Red Hat, Inc. in the United States and other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Fifth Edition: November 2018
Fourth Edition: March 2018
Third Edition: September 2017
Second Edition: December 2016
First Edition: April 2016
Document Part Number: 854539-005
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
Model numbers: 15-bc300~15-bc399 .................................................................................................................. 1
Model numbers: 15-bc400~15-bc499 .................................................................................................................. 4
Model numbers: 15-dp0000~15-dp0099 ............................................................................................................. 7
2 Getting to know your computer .................................................................................................................... 11
Right side ............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 12
Display ................................................................................................................................................................. 13
Keyboard area ...................................................................................................................................................... 14
TouchPad ........................................................................................................................................... 14
Lights ................................................................................................................................................. 15
Button and speaker ........................................................................................................................... 16
Special keys ....................................................................................................................................... 17
Action keys ........................................................................................................................................ 18
Bottom ................................................................................................................................................................. 19
Rear ...................................................................................................................................................................... 19
Labels ................................................................................................................................................................... 20
3 Illustrated parts catalog .............................................................................................................................. 22
Computer major components .............................................................................................................................. 22
Display assembly subcomponents ...................................................................................................................... 26
Miscellaneous parts ............................................................................................................................................. 28
4 Removal and replacement procedures preliminary requirements .................................................................... 30
Tools required ...................................................................................................................................................... 30
Service considerations ......................................................................................................................................... 30
Plastic parts ....................................................................................................................................... 30
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 31
Workstation guidelines ..................................................................................................................... 31
Equipment guidelines ....................................................................................................................... 31
Electrostatic discharge damage .......................................................................................................................... 32
Packaging and transporting guidelines .............................................................................................................. 33
v

5 Removal and replacement procedures for authorized service provider parts .................................................... 34
Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Base enclosure .................................................................................................................................. 34
Battery ............................................................................................................................................... 36
Hard drive .......................................................................................................................................... 39
Solid-state drive (M.2) ....................................................................................................................... 41
Memory .............................................................................................................................................. 42
WLAN module .................................................................................................................................... 44
Heat sink ............................................................................................................................................ 45
PCH heat sink ..................................................................................................................................... 47
USB board .......................................................................................................................................... 49
TouchPad ........................................................................................................................................... 50
Fans ................................................................................................................................................... 52
System board .................................................................................................................................... 53
RTC battery ........................................................................................................................................ 56
Power connector ............................................................................................................................... 57
Display assembly ............................................................................................................................... 58
Power button board .......................................................................................................................... 66
Speakers ............................................................................................................................................ 67
Top cover with keyboard ................................................................................................................... 68
6 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
7 Using HP PC Hardware Diagnostics ................................................................................................................ 71
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 71
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 71
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 72
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 72
Installing HP PC Hardware Diagnostics Windows ............................................................................. 72
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 72
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 73
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 73
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 73
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
vi

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 74
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 74
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 74
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 74
8 Backing up, restoring, and recovering ........................................................................................................... 76
Backing up information and creating recovery media ........................................................................................ 76
Using Windows tools ......................................................................................................................... 76
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 76
Restoring and recovery ........................................................................................................................................ 77
Restoring, resetting, and refreshing using Windows tools .............................................................. 77
Recovering using HP Recovery media ............................................................................................... 77
Changing the computer boot order ................................................................................................... 77
9 Specications .............................................................................................................................................. 78
Computer specications ...................................................................................................................................... 78
39.62 cm (15.6 in) display specications ............................................................................................................ 79
Hard drive specications ..................................................................................................................................... 79
M.2 PCIe solid-state drive specications ............................................................................................................ 80
M.2 SATA solid-state drive specications ............................................................................................................ 81
10 Power cord set requirements ...................................................................................................................... 82
Requirements for all countries ............................................................................................................................ 82
Requirements for specic countries and regions ................................................................................................ 82
11 Recycling .................................................................................................................................................. 84
Index ............................................................................................................................................................. 85
vii

viii

1 Product description
Model numbers: 15-bc300~15-bc399
Category Description
Product Name HP Pavilion Notebook PC
Model numbers: 15-bc300~15-bc399
CTO Model: 15t-bc300
Processors Intel Core i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, Dual, 15 W
Intel Core i5-7200U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/3 MB L3, Dual, 15 W
Chipset Intel SoC
Graphics Internal graphics:
Intel HD Graphics 620
Hybrid graphics:
Nvidia GeForce GTX 950M with up to 2 GB of dedicated video memory
Nvidia GeForce GTX 950M with up to 4 GB of dedicated video memory
Supports HD Decode, DX12, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panels 16:9 Aspect Ratio
15.6-inch, FHD (1920 × 1080), WLED, AntiGlare, slim-at (3.2 mm), SVA, eDP, 220 nits
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2133 Dual Channel Support (DDR4-2400 bridge to DDR4-2133) (for 4 GB/6 GB memory)
DDR4-2133 Dual Channel Support (DDR4-2400/2666 bridge to DDR4-2133) (for 8 GB memory)
Supports up to 8 GB max system memory
4 GB (4 GB × 1)
6 GB (2 GB × 1 + 4 GB × 1)
8 GB (8 GB × 1)
Hard drive Supports all 7.0 mm/7.2 mm/9.5 mm, SATA, 2.5-inch hard drives
Supports M.2 SATA storage
Accelerometer/Hard drive protection support
Single hard drive congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm
Dual storage congurations
Model numbers: 15-bc300~15-bc399 1

Category Description
1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 128 GB SATA, TLC, M.2 solid-state drive
Optical drive (External
USB)
9.5 mm tray load, SATA, external USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
Camera and
Microphone
HP Wide Vision HD Camera
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Audio Audio Brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO)
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
Internal card
expansion
One M.2 slot for WLAN module
One M.2 slot for solid-state drives
Ports Hot Plug/Unplug and auto detect for correct output to wide-aspect vs. standard aspect video
(auto adjust panel resolution to t embedded panel and external monitor connected)
HDMI v2.0 supporting: up to 4096 × 2160 @ 60Hz
Headphone/Microphone combo jack
USB 2.0 port:
1 (left side)
USB 3.0 ports:
2 (1 on the left side; 1 on the right side)
RJ-45/Ethernet
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black)
TouchPad requirements
2 Chapter 1 Product description

Category Description
TouchPad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3-cell prismatic battery - 61.5 Whr (5360 mAh)
Battery life enhancement
Supports battery fast charge (90 minutes = 90% charged)
AC adapter
120 W with power cords
1 meter conventional power cord with sticker label (C5)
Security TPM 2.0 (rmware)
Kensington Mini Security Slot
Operating system Preinstalled
Windows 10
Windows 10 Professional
For Developed Market (ML)
Windows 10 Home ML
Windows 10 Home Plus ML
For Emerging Market (EM/SL)
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
For the People’s Republic of China market
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For Indonesia Market
Windows 10 Home Plus EM/SL Indonesia PPP
Windows 10 Home EM/SL Indonesia PPP
For APAC Market
Windows 10 Home Plus EM/SL APAC PPP
Windows 10 Home EM/SL APAC PPP
FreeDOS 2.0 (select products only)
Serviceability End user replaceable parts:
AC adapter
Model numbers: 15-bc300~15-bc399 3

Model numbers: 15-bc400~15-bc499
Category Description
Product Name HP Pavilion Notebook PC
Model numbers: 15-bc400~15-bc499
CTO Model: 15t-bc400
Processors 8th generation Intel Core processors
Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, 45 W
Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/8 MB L3, Quad, 15 W
Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Hexa core, 45 W
Intel Core i5-8250U (1.6 GHz, turbo up to 3.4 GHz), 2400 MHz/6 MB L3, Quad, 15 W
Chipset Intel SoC
Intel HM370
Graphics Internal graphics:
Intel UHD Graphics 630
Intel UHD Graphics 620
Hybrid graphics:
Nvidia GeForce GTX 1050 with up to 2 GB of dedicated video memory
Nvidia GeForce GTX 1050 with up to 4 GB of dedicated video memory
Nvidia GeForce GTX 1050 Ti with up to 4 GB of dedicated video memory
Supports HD Decode, DX12, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
MR ready
Panels 16:9 Aspect Ratio
15.6-inch, FHD (1920 × 1080), WLED, AntiGlare, slim-at (3.2 mm), SVA, eDP, 220 nits
15.6-inch, FHD (1920 × 1080), WLED, AntiGlare, slim-at (3.2 mm), UWVA, eDP, 220 nits
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2400 Dual Channel Support (DDR4-2666 bridge to DDR4-2400)
Supports up to 8 GB max system memory
4 GB (4 GB × 1)
6 GB (2 GB × 1 + 4 GB × 1)
8 GB (8 GB × 1)
Hard drive Supports all 7.0 mm/7.2 mm/9.5 mm, SATA, 2.5-inch hard drives
Supports M.2 SATA storage
Accelerometer/Hard drive protection support
4 Chapter 1 Product description

Category Description
Single hard drive congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm
Dual storage congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 128 GB SATA, TLC, M.2 solid-state drive
Intel Optane (3D Xpoint) Solution PCIe Gen3x2 M.2
16 GB (Optane memory) + 1 TB (5400) 9.5mm/7.2mm
Optical drive (External
USB)
9.5 mm tray load, SATA, external USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
Camera and
Microphone
HP Wide Vision HD Camera
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
Internal card
expansion
One M.2 slot for WLAN module
One M.2 slot for solid-state drives
Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
HDMI v2.0 supporting: up to 4096 × 2160 @ 60Hz
Headphone/microphone combo jack
USB 2.0 port:
1 (left side)
USB 3.0 ports:
2 (1 on the left side; 1 on the right side)
RJ-45/Ethernet
Model numbers: 15-bc400~15-bc499 5

Category Description
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black, acid green)
Backlit, full size, 3-coat paint, island-style keyboard with numeric keypad (acid green)
TouchPad requirements
TouchPad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
3-cell prismatic battery - 52.2 Whr (5360 mAh)
Battery life enhancement
Supports battery fast charge
AC adapter
120 W with power cords
135 W with power cords
150 W with power cords
Power cord
1 meter conventional power cord with sticker label (C5)
Security TPM 2.0 (rmware)
Kensington Mini Security Slot
Operating system Preinstalled
Windows 10
Windows 10 Professional
FreeDOS 2.0 (select products only)
For Developed Market (ML)
Windows 10 Home ML
Windows 10 Home Plus ML
Windows 10 Home Advanced
For Emerging Market (EM/SL)
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
Windows 10 Home Advanced SL
For the People’s Republic of China market
6 Chapter 1 Product description

Category Description
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For Indonesia Market
Windows 10 Home Plus EM/SL Indonesia PPP
Windows 10 Home EM/SL Indonesia PPP
For APAC Market
Windows 10 Home Plus EM/SL APAC PPP
Windows 10 Home EM/SL APAC PPP
Serviceability End user replaceable parts:
AC adapter
Model numbers: 15-dp0000~15-dp0099
Category Description
Product Name HP Pavilion Notebook PC
Model numbers: 15-dp0000~15-dp0099
CTO model: 15t-dp0000
Processors 8th generation Intel Core processors
Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, 45 W
Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Hexa core, 45 W
Chipset Intel SoC
Intel HM370
Graphics Internal graphics:
Intel UHD Graphics 630
Hybrid graphics:
Nvidia GeForce GTX 1060 with up to 6 GB MB of dedicated video memory
Nvidia GeForce GTX 1060 with up to 3 GB of dedicated video memory
Supports HD Decode, DX12, and HDMI
Supports Optimus
Supports GPS (GPU Performance Scaling)
MR ready (only on models with > 128 GB of memory)
Panels 16:9 Aspect Ratio
15.6-inch, FHD (1920 × 1080), WLED, AntiGlare, slim-at (3.2 mm), SVA, eDP, 220 nits
15.6-inch, FHD (1920 × 1080), WLED, AntiGlare, slim-at (3.2 mm), UWVA, eDP, 220 nits
Model numbers: 15-dp0000~15-dp0099 7

Category Description
Memory Two SODIMM slots - customer non-accessible/non-upgradeable
DDR4-2666 Dual Channel Support
Supports up to 16 GB max system memory
16 GB (8 GB × 2)
8 GB (8 GB × 1)
Hard drive Supports all 7.0 mm/7.2 mm/9.5 mm, SATA, 2.5-inch hard drives
Supports M.2 SATA storage
Accelerometer/Hard drive protection support
Single hard drive congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm
Dual storage congurations
1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 256 GB PCIe, M.2 solid-state drive
1 TB, 5400 rpm, 9.5 mm/7.2 mm hard drive + 128 GB SATA, TLC, M.2 solid-state drive
Intel Optane (3D Xpoint) Solution PCIe Gen3 × 2 M.2
16 GB (Optane memory) + 1 TB (5400) 9.5mm/7.2mm
Optical drive (External
USB)
9.5 mm tray load, SATA, external USB optical drive (aluminium material)
DVD+/-RW Double-Layer SuperMulti
Camera and
Microphone
HP Wide Vision HD Camera
HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV
720p by 30 frames per second
Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise
suppression
HP Noise Cancellation
Audio Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Ethernet Integrated 10/100/1000 NIC
Wireless Integrated Wireless options with dual antennas (M.2/PCIe)
Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
Compatible with Miracast-certied devices
External media cards HP Multi-Format Digital Media Card Reader
Support SD/SDHC/SDXC
Push-push insertion/removal
8 Chapter 1 Product description

Category Description
Internal card
expansion
One M.2 slot for WLAN module
One M.2 slot for solid-state drives
Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video
HDMI v2.0 supporting: up to 4096 × 2160 @ 60Hz
Headphone/microphone combo jack
USB 2.0 port:
1 (left side)
USB 3.0 ports:
2 (1 on the left side; 1 on the right side)
RJ-45/Ethernet
AC Smart Pin adapter plug
Keyboard/pointing
devices
Keyboard
Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black and acid green)
Backlit, full size, 3-coat paint, island-style keyboard with numeric keypad (acid green)
TouchPad requirements
TouchPad with image sensor
Multitouch gestures enabled
Support Modern Trackpad Gestures
Taps enabled as default
Power requirements Battery
4-cell prismatic battery - 63.3 Whr (4175 mAh)
Battery life enhancement
Supports battery fast charge
AC adapter
200 W Smart, PFC, slim barrel, 4.5 mm
Power cord
1 meter power cord with sticker label (C13)
Security TPM 2.0 (rmware)
Kensington Mini Security Slot
Operating system Preinstalled
Windows 10
Windows 10 Professional
FreeDOS 2.0 (select products only)
For Developed Market (ML)
Model numbers: 15-dp0000~15-dp0099 9

Category Description
Windows 10 Home ML
Windows 10 Home Plus ML
Windows 10 Home Advanced
For Emerging Market (EM/SL)
Windows 10 Home EM/SL
Windows 10 Home Plus EM/SL
Windows 10 Home Advanced SL
For the People’s Republic of China market
CPPP Windows 10 Home High End China Language Edition
CPPP Windows 10 Home China Language Edition
For Indonesia Market
Windows 10 Home Plus EM/SL Indonesia PPP
Windows 10 Home EM/SL Indonesia PPP
For APAC Market
Windows 10 Home Plus EM/SL APAC PPP
Windows 10 Home EM/SL APAC PPP
Serviceability End user replaceable parts:
AC adapter
10 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the
card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory card
reader.
(2) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard drive.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
(4) HDMI port Connects an optional video or audio device, such as a high-denition
television, any compatible digital or audio component, or a high-speed
High-Denition Multimedia Interface (HDMI) device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
●White: The network is connected.
●Amber: Activity is occurring on the network.
(6) Power connector Connects an AC adapter.
(7) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully charged.
Right side 11

Component Description
●Blinking white: The AC adapter is disconnected and the battery has
reached a low battery level.
●Amber: The AC adapter is connected and the battery is charging.
●O: The battery is not charging.
Left side
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not
prevent the computer from being mishandled or stolen.
(2) USB port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
(3) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides high-speed data transfer.
(4) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a
headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume
before putting on headphones, earbuds, or a headset. For additional
safety information, see the Regulatory, Safety, and Environmental
Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select
HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers
are disabled.
12 Chapter 2 Getting to know your computer