HP Spectre x360 Manual

Maintenance and Service Guide
HP Spectre x360 13 Convertible PC
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. NVIDIA and
Quadro are trademarks and/or registered
trademarks of NVIDIA Corporation in the U.S. and
other countries. Intel, Pentium, and Core are
trademarks of Intel Corporation in the U.S. and
other countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: September 2018
Document Part Number: L40826-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii

iv Safety warning notice

Table of contents
1 Product description .................................................................................................................................................................................. 1
2 External component identication ......................................................................................................................................................... 4
Right side ................................................................................................................................................................................... 4
Left side ..................................................................................................................................................................................... 7
Display ........................................................................................................................................................................................ 8
Keyboard area ........................................................................................................................................................................... 9
TouchPad ............................................................................................................................................................... 9
Lights ................................................................................................................................................................... 10
Speakers and ngerprint reader ..................................................................................................................... 11
Special keys ........................................................................................................................................................ 12
Action keys ......................................................................................................................................................... 13
Bottom ..................................................................................................................................................................................... 15
Labels ....................................................................................................................................................................................... 16
Inserting a microSD card or a nano SIM card (select products only) ............................................................................. 17
3 Illustrated parts catalog ........................................................................................................................................................................ 19
Computer major components .............................................................................................................................................. 19
Miscellaneous parts ............................................................................................................................................................... 27
4 Removal and replacement procedures preliminary requirements ................................................................................................ 29
Tools required ......................................................................................................................................................................... 29
Service considerations .......................................................................................................................................................... 29
Plastic parts ........................................................................................................................................................ 29
Cables and connectors ..................................................................................................................................... 29
Drive handling .................................................................................................................................................... 30
Electrostatic discharge damage .......................................................................................................................................... 30
Packaging and transporting guidelines .............................................................................................................................. 31
Workstation guidelines .......................................................................................................................................................... 31
Equipment guidelines ............................................................................................................................................................ 32
5 Removal and replacement procedures for authorized service provider parts ............................................................................ 33
Component replacement procedures ................................................................................................................................. 33
Bottom cover ...................................................................................................................................................... 34
Battery ..................................................................................................................................................................................... 35
TouchPad ................................................................................................................................................................................. 37
v

Fingerprint Reader ................................................................................................................................................................. 38
Speakers (front) ...................................................................................................................................................................... 39
Power button board ............................................................................................................................................................... 39
WWAN module ........................................................................................................................................................................ 41
Solid-state drive ..................................................................................................................................................................... 43
Fans .......................................................................................................................................................................................... 44
IR sensor .................................................................................................................................................................................. 46
System board .......................................................................................................................................................................... 46
Heat sink .................................................................................................................................................................................. 49
Audio board ............................................................................................................................................................................. 50
Display assembly ................................................................................................................................................................... 51
Speakers (rear) ....................................................................................................................................................................... 52
6 Backing up, restoring, and recovering ................................................................................................................................................. 54
Using Windows tools for backing up, restoring, and recovering your computer ......................................................... 54
Creating backups ............................................................................................................................................... 54
Restoring and recovering ................................................................................................................................. 54
Creating HP Recovery media (select products only) ........................................................................................................ 55
Using HP Recovery Manager to create recovery media .............................................................................. 55
Before you begin ........................................................................................................................... 55
Creating the recovery media ....................................................................................................... 56
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 56
Restoring and recovery ......................................................................................................................................................... 56
Restoring, resetting, and refreshing using Windows tools ......................................................................... 56
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 56
Recovering using HP Recovery Manager ....................................................................................................... 57
Recovering using the HP Recovery partition (select products only) ......................................................... 57
Recovering using HP Recovery media ............................................................................................................ 58
Changing the computer boot order ................................................................................................................ 58
Removing the HP Recovery partition (select products only) ...................................................................... 58
7 Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................................................... 59
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................................................... 60
Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ................................................... 60
Customizing Remote HP PC Hardware Diagnostics (UEFI) settings .......................................................... 60
8 Specications .......................................................................................................................................................................................... 62
Computer specications ........................................................................................................................................................ 62
xx cm (xx-in) display specications ..................................................................................................................................... 63
Hard drive specications ....................................................................................................................................................... 63
vi

9 Power cord set requirements ............................................................................................................................................................... 65
Requirements for all countries ............................................................................................................................................ 65
Requirements for specic countries and regions ............................................................................................................. 66
10 Recycling ............................................................................................................................................................................................... 68
Index ............................................................................................................................................................................................................. 69
vii

viii

1 Product description
Category Description
Product Name HP Spectre x360 13 Convertible PC
Model: 13-ap0xxx, 13t-ap000
Processors Intel Core i7-8565U 1.80-GHz (SC turbo up to 4.60-GHz) quad core processor (2400-MHz FSB, 8.0-MB L3 cache,
15.0-W)
Intel Core i5-8265U 1.60-GHz (SC turbo up to 3.90-GHz) quad core processor (6.0-MB L3 cache, 2400-MHz FSB,
15 W)
Chipset Intel integrated system-on-a-chip (SoC)
Graphics Internal graphics: Intel UHD 620 graphics subsystem
Panel ●13.3-in., liquid crystal display (LCD), full high-denition (FHD) (1920×1080), AntiGlare, white light-emitting
diode (WLED), UWVA, 72 300, eDP 1.3+PSR, ultraslim, TouchScreen display with Privacy
●13.3-in., liquid crystal display (LCD), full high-denition (FHD) (1920×1080), BrightView white light-
emitting diode (WLED), UWVA, 72 400, eDP 1.4+PSR2, ultraslim, low power, TouchScreen display assembly
with narrow bezel
●13.3-in., liquid crystal display (LCD), ultra high-denition (UHD) (3840×2160), BrightView, white light-
emitting diode (WLED), UWVA, 72 400, eDP 1.4+PSR, ultraslim, TouchScreen display assembly with narrow
bezel
Memory DDR4-2400 in the following congurations:
●16GB 2400 DDR4 1.2v IC 16Gb x16
●8GB 2400 DDR4 1.2v IC 8Gb x16
Storage Support for the following solid-state drives:
●2-TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory express (NVMe),
DS solid-state drive with triple-level cell (TLC)
●1-TB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory express (NVMe),
DS solid-state drive with triple-level cell (TLC)
●512-GB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory express
(NVMe), super speed (SS) solid-state drive with triple-level cell (TLC)
●256-GB, 2280, peripheral component interconnect express (PCIe)-3×4, non-volatile memory express
(NVMe), super speed (SS) solid-state drive with triple-level cell (TLC)
Camera ●HP Integrated FHD infrared camera, USB 2.0
●1080p by 30 frames per second
●Dual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise
suppression
Audio ●Audio brand:BANG & OLUFSEN Play
●Audio control panel:BANG & OLUFSEN Play Audio Control
●Quad speakers
●Support for HP Audio Boost 2.0
Memory card ●HP Multi-Format Digital microSD Memory Card Reader
1

Category Description
●SIM slot: Micro Secure Digital (SD) ash memory slot with push-push technology and Nano Sim combo tray
Sensor Accelerometer
Accelerometer + Gyroscope + eCompass
Wireless Integrated wireless local area network (WLAN) options by way of on-board wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
Intel 9560 ac 2×2 + Bluetooth 5 M.2 1216 non-vPro PCI-e+USB world-wide with 2 antennas
WWAN support (select products only)
Intel XMM 7560 LTE-Advanced Pro
Ports ●Headphone/microphone combo jack
●USB 3.1 Gen2 Type A (1)
●USB 3.1 Gen2 Type C (2), Thunderbolt
Keyboard/pointing
devices
Keyboard
Full-sized island-style keyboard
TouchPad:
Image sensor
MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Power requirements Supports a 4 Cell WHr 61 Long Life -PL Fast Charge battery
Supports the following AC adapters:
65-W HP Smart AC adapter non-PFC
Power cord: 1.0 m conventional power cord with a C5 connector
●1M premium power cord w/ sticker label (C5)
●1M premium power cord w/ sticker label (C5) with plug adapter for Japan
●1M duckhead power cord w/ sticker label (C5)
Operating system Win 10 Home 64 Advanced 2C18
Win 10 Home 64 Advanced Microsoft Signature 2C18
Win 10 Home 64 Advanced Single Language 2C18
Win 10 Home 64 Advanced Web/Kiosk 2C18
Win 10 Home 64 High-end Chinese Market CPPP 2C18
Win 10 Home 64 Plus 2C18
Win 10 Home 64 Plus Single Language 2C18
Win 10 Home 64 Plus Single Language APAC EM PPP 2C18
2 Chapter 1 Product description

Category Description
Win 10 Home 64 Plus Single Language India Market PPP 2C18
Win 10 Home 64 Plus Single Language Indonesia Market PPP 2C18
Win 10 Pro 64 2C18
Serviceability End user replaceable parts:
AC Adaptor
3

2 External component identication
Right side
Refer to the illustration that most closely matches your computer.
Component Description
(1) MicroSD memory card reader (select products
only)
Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(2) MicroSD memory card reader/nano SIM card
reader combo (select products only)
Reads optional memory cards that enable you to store, manage,
share, or access information, and supports a wireless subscriber
identity module (nano SIM) card.
CAUTION: Inserting a SIM card of the wrong size could damage
the SIM card or cause the SIM card to become stuck in the slot.
The use of nano SIM card adapters is not recommended. To
prevent damage to the nano SIM card or the connectors, use
minimal force when inserting a nano SIM card.
NOTE: Before purchasing a nano SIM card, follow these
instructions to determine the correct nano SIM card size for your
computer:
1. Go to http://www.hp.com/support, and then search for your
computer by product name or number.
2. Select Product Information.
3. Refer to the listed options to determine which card to
purchase.
For installation steps, see Inserting a microSD card or a nano SIM
card (select products only) on page 17.
(3) Camera privacy switch Turns the camera o and on.
4 Chapter 2 External component identication

Component Description
(4) USB Type-C power connector and Thunderbolt™
port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
- and -
Even when the computer is o, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-speed
data transfer.
- and -
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(5) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, refer to the Regulatory, Safety, and
Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(6) AC adapter and battery light ●White: The AC adapter is connected and the battery is fully
charged.
●Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●O: The battery is not charging.
(7) USB Type-C power connector and Thunderbolt
port with HP Sleep and Charge
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
- and -
Even when the computer is o, connects and charges most USB
devices that have a Type-C connector, such as a cell phone,
camera, activity tracker, or smartwatch, and provides high-speed
data transfer.
- and -
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Your computer may also support a Thunderbolt docking
station.
Right side 5

Component Description
NOTE: Cables and/or adapters (purchased separately) may be
required.
6 Chapter 2 External component identication

Left side
Component Description
(1) Power button ●When the computer is o, press the button to turn on the
computer.
●When the computer is on, press the button briey to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briey to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button down
for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your power options:
▲Right-click the Power icon , and then select Power
Options.
(2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and
even when the computer is o, charges most products such as a
cell phone, camera, activity tracker, or smartwatch.
Left side 7

Display
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(3) Internal microphones Record sound.
(4) Camera lights On: One or more cameras are in use.
(5) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or -
Click the question mark icon in the taskbar.
2. Select My notebook, select the Specications tab, and then select User Guides.
8 Chapter 2 External component identication

Keyboard area
TouchPad
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
10 Chapter 2 External component identication

Speakers and ngerprint reader
Component Description
(1) Speakers Produce sound.
(2) Fingerprint reader Allows a ngerprint logon to Windows, instead of a password
logon.
Keyboard area 11

Special keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes specic functions when pressed in combination with
another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature o or on.
12 Chapter 2 External component identication