HP ProBook 470 G2 Manual

HP ProBook 470 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Intel and Pentium are trademarks of Intel
Corporation in the U.S. and other countries.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Microsoft, Windows,
WIndows 7, and Windows 8 are U.S. registered
trademarks of the Microsoft group of
companies. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: June 2014
Document Part Number: 773259-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available on all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See
http://www.microsoft.com for details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 5
Display ................................................................................................................................................................... 5
Top ......................................................................................................................................................................... 6
TouchPad ............................................................................................................................................. 6
Lights ................................................................................................................................................... 7
Buttons, speakers, and fingerprint reader (select models only) ....................................................... 8
Keys ..................................................................................................................................................... 9
Bottom ................................................................................................................................................................. 10
Front ..................................................................................................................................................................... 11
Left ....................................................................................................................................................................... 11
Right ..................................................................................................................................................................... 12
Service tag and PCID label ................................................................................................................................... 13
Service tag ......................................................................................................................................... 13
PCID label ........................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components ............................................................................................................................. 15
Display components ............................................................................................................................................ 19
Cable Kit ............................................................................................................................................................... 20
Mass storage devices .......................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
Sequential part number listing ........................................................................................................................... 23
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ........................................................................................................................................ 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 30
Drive handling ................................................................................................................................... 30
Grounding guidelines ........................................................................................................................ 31
Electrostatic discharge damage ..................................................................................... 31
Packaging and transporting guidelines ....................................................... 32
Workstation guidelines ................................................................................ 32
Equipment guidelines ................................................................................... 33
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 34
Component replacement procedures ................................................................................................................. 34
Battery ............................................................................................................................................... 35
Service door ....................................................................................................................................... 36
Hard drive .......................................................................................................................................... 38
Memory modules .............................................................................................................................. 40
Optical drive ...................................................................................................................................... 42
WLAN/Bluetooth combo card ........................................................................................................... 44
Keyboard ........................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 49
Component replacement procedures ................................................................................................................. 49
Top cover ........................................................................................................................................... 49
Speaker assembly ............................................................................................................................. 52
Fingerprint reader assembly ............................................................................................................. 54
Power button board .......................................................................................................................... 55
Function board .................................................................................................................................. 57
Card reader board ............................................................................................................................. 58
USB/audio board ............................................................................................................................... 60
Touchpad button board .................................................................................................................... 62
Fan ..................................................................................................................................................... 64
Battery connector cable .................................................................................................................... 66
System board .................................................................................................................................... 67
Optical drive and hard drive extension boards ................................................................................. 70
RTC battery ........................................................................................................................................ 71
Heat sink assembly ........................................................................................................................... 73
Display assembly .............................................................................................................................. 75
Power connector and cable ............................................................................................................... 82
7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 8 .................................. 84
Using Computer Setup ......................................................................................................................................... 84
Starting Computer Setup .................................................................................................................. 84
Navigating and selecting in Computer Setup ................................................................................... 84
Restoring factory settings in Computer Setup ................................................................................. 85
Updating the BIOS ............................................................................................................................. 85
Determining the BIOS version ........................................................................................ 85
Downloading a BIOS update ........................................................................................... 86
Using MultiBoot ................................................................................................................................................... 87
About the boot device order ............................................................................................................. 87
Choosing MultiBoot preferences ...................................................................................................... 87
viii

Setting a new boot order in Computer Setup ................................................................. 87
Dynamically choosing a boot device using the f9 prompt ............................................. 88
Setting a MultiBoot Express prompt .............................................................................. 88
Entering MultiBoot Express preferences ....................................................................... 88
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 89
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 89
8 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) in Windows 7 .................................. 90
Using Computer Setup ......................................................................................................................................... 90
Starting Computer Setup .................................................................................................................. 90
Navigating and selecting in Computer Setup ................................................................................... 90
Restoring factory settings in Computer Setup ................................................................................. 91
Updating the BIOS ............................................................................................................................. 91
Determining the BIOS version ........................................................................................ 91
Downloading a BIOS update ........................................................................................... 92
Using MultiBoot ................................................................................................................................................... 93
About the boot device order ............................................................................................................. 93
Choosing MultiBoot preferences ...................................................................................................... 93
Setting a new boot order in Computer Setup ................................................................. 93
Dynamically choosing a boot device using the f9 prompt ............................................. 94
Setting a MultiBoot Express prompt .............................................................................. 94
Entering MultiBoot Express preferences ....................................................................... 94
Using HP PC Hardware Diagnostics (UEFI) (select models only) ........................................................................ 94
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 95
9 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Ubuntu Linux ............................................... 96
Starting Computer Setup ..................................................................................................................................... 96
Using Computer Setup ......................................................................................................................................... 96
Navigating and selecting in Computer Setup ................................................................................... 96
Restoring factory settings in Computer Setup ................................................................................. 97
Updating the BIOS ................................................................................................................................................ 97
Determining the BIOS version ........................................................................................................... 97
Downloading a BIOS update .............................................................................................................. 98
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 98
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 99
10 Backup and recovery in Windows 8 ............................................................................................................ 100
Backing up your information .............................................................................................................................100
Performing a system recovery ..........................................................................................................................100
Using the Windows recovery tools ................................................................................................. 100
ix

Using f11 recovery tools .................................................................................................................101
Using Windows operating system media (purchased separately) ................................................ 102
Using Windows Refresh or Windows Reset .................................................................................... 102
Using HP Software Setup ................................................................................................................ 102
11 Backup and recovery in Windows 7 ............................................................................................................ 103
Creating recovery media and backups .............................................................................................................. 103
Guidelines ........................................................................................................................................ 103
Creating recovery media with HP Recovery Disc Creator ............................................................... 103
Creating recovery media .............................................................................................. 104
Backing up your information .......................................................................................................... 104
Performing a system recovery .......................................................................................................................... 105
Using the Windows recovery tools ................................................................................................. 105
Using f11 recovery tools (select models only) ............................................................................... 106
Using Windows 7 operating system media .................................................................................... 106
12 Backup and Recovery in Ubuntu Linux ........................................................................................................ 108
Creating backups ............................................................................................................................................... 108
Backing up your information ............................................................................................................................. 108
Performing a system recovery .......................................................................................................................... 109
USB Recovery option (select models only) ....................................................................................................... 109
Remove everything and reinstall Ubuntu ......................................................................................................... 110
13 Specifications .......................................................................................................................................... 112
Computer specifications .................................................................................................................................... 112
43.9-cm (17.3-in), HD+ display specifications ................................................................................................. 113
Hard drive specifications ................................................................................................................................... 114
Solid-state drive specifications ........................................................................................................................ 115
DVD±RW SuperMulti DL Drive specifications .................................................................................................... 116
Blu-ray ROM DVD±RW SuperMulti DL Drive ...................................................................................................... 117
DVD-ROM drive .................................................................................................................................................. 117
Specification information in Device Manager ................................................................................................... 118
14 Statement of Volatility ............................................................................................................................ 119
Non-volatile memory usage ............................................................................................................................. 121
Questions and answers ..................................................................................................................................... 123
15 Power cord set requirements .................................................................................................................... 124
Requirements for all countries and regions ..................................................................................................... 124
Requirements for specific countries and regions ............................................................................................. 124
x

16 Recycling ................................................................................................................................................ 126
Battery ............................................................................................................................................................... 126
Display ............................................................................................................................................................... 126
Index ........................................................................................................................................................... 132
xi

xii

1 Product description
Category Description
Product Name HP ProBook 470 G2 Notebook PC
Processors Intel® Core™ i7 processor, Dual Core, 4th generation (4-MB L3 cache)
4558U, 2.8-GHz/3.3-GHz Core Turbo/Intel Iris Graphics 5100
4510U, 2.0-GHz/3.1-GHz Core Turbo/Intel HD Graphics 5000
Intel® Core i5 processors, Dual Core, 4th generation (3-MB L3 cache)
4210U, 1.7-GHz/2.7-GHz Core Turbo processor/Intel HD Graphics 4400
Intel Core i3 processors, Dual Core, 4th generation (3-MB L3 cache)
4030U, 1.9-GHz processor/Intel HD Graphics 4400
Chipset Integrated with processor
Graphics Switchable discrete (Intel processors):
AMD Radeon R5 M255 with 2 GB or 1 GB dedicated video memory
Supports HD decode, DX11, HDMI, PX7.0
Panel HD+ LVDS wedge
43.9-cm (17.3-inch), anti-glare, HD+, 1600x900, SVA, 200 nits, 1 or 2 WLAN antennas
FHD LVDS wedge
43.9-cm (17.3-inch), anti-glare, FHD, 1920x1080, WVA, 300 nits, 1 or 2 WLAN antennas
Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM
Supports dual-channel memory
PC3L-12800, 1600-MHz, DDR3L SODIMMs
Supports the following configurations:
●16384 MB (8192 × 2; dual channel)
●12288 MB (8192 + 4096; dual channel)
●8192 MB (8192 × 1)
●8192 MB (4096 × 2; dual channel)
●6144 MB (4096 + 2048; dual channel)
●4096 MB (4096 × 1)
●2048 MB (2048 × 1)
Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard
Customer-accessible
Supports the following drives:
●1.5-TB, 5400-rpm
1

Category Description
●1-TB, 5400-rpm
●750-GB, 7200-rpm
●500-GB, 7200-rpm
●500-GB, 5400-rpm, hybrid (8-GB SSD) MLC
●500-GB, 5400-rpm
●320-GB, 5400-rpm
●128-GB Solid-state drive (SSD)
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
●DVD-ROM
●DVD+/-RW SuperMulti DL
●Blu-ray ROM DVD+/-RW SuperMulti DL
Supports no optical drive option
Audio/Visual Integrated camera (720p HD)
Stereo speakers (2)
Integrated dual-array microphone (webcam models only)
Integrated mono microphone (non-webcam models only)
Headphone/microphone combo jack
Realtek ALC3227-CG
Skype-ready
HD audio with DTS Sound+
Supports “no camera” option
Ethernet Realtek RTL8161GSH-CG 10/100/1000
S3/S4/S5 wake on LAN (AC mode and battery mode)
NIC power down technology
Ethernet cable not included
Wireless Integrated WLAN options by way of wireless module:
WLAN antennas built into display assembly
Supports “no WLAN/Bluetooth” option
Integrated WLAN options via Minicard:
●Intel 802.11 a/b/g/n/AC 2x2 +BT Combo (Wilkins Peak 2) - no vPro
●Intel 802.11 a/b/g/n/AC 1x1 +BT Combo (Wilkins Peak 1)
●QCA 802.11 b/g/n 1x1 (Marilyn) Backup
●Broadcom 802.11 a/b/g/n 2x2 +BT Combo (Bumblebee) w/o WiDi
●Broadcom 802.11 b/g/n 1x1 +BT Combo (Harrier) Backup
●Realtek 802.11 b/g/n 1x1 (Focus)
2 Chapter 1 Product description

Category Description
●Realtek 802.11 b/g/n 1x1 +BT Combo (Skyray)
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC
Ports Headphone/Microphone Combo Jack
RJ-45 (Ethernet, includes link and activity lights)
USB 3.0 (2)
USB 2.0 (2)
VGA (Dsub 15-pin) supporting 2048 × 1536 external resolution at 50-GHz (hot plug/unplug
with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboard/pointing devices Full-sized, chiclet, spill-resistant keyboard with numeric keypad
Backlit, full-sized, chiclet, spill-resistant keyboard with numeric keypad
Touchpad includes: on/off button on board; 2-way scroll with legend, taps enabled by
default, 2-finger scrolling and zoom enabled by default
Power requirements 90-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
Power cord: 3-wire plug - 1.8 m or 1.0 m
6-cell, 51-Wh, 2.55 Ah, Li-ion battery (long life)
6-cell, 47-Wh, 2.2 Ah, Li-ion battery
Security Integrated fingerprint reader
No fingerprint reader option
Security lock
TPM SLB9660 (FW ver. 1.2) (Infineon; soldered down)
TPM support
Operating system Preinstalled:
Windows 7 Professional 64
Windows 7 Home Premium 64
Windows 7 Home Basic 64
Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64
Windows 8.1 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64
– MSNA
Windows 8.1 China (CH) 64-bit
Windows 8.1 Emerging Markets (EM) 64-bit
Windows 8.1 Multi-language (ML) 64-bit
3

Category Description
Windows 8.1 Professional 64-bit
Windows 8.1 Professional 64-bit – MSNA
FreeDOS 2.0
Ubuntu Linux
Restore Media (DRDVD/SRDVD):
DRDVD Windows 8.1
DRDVD Windows 7
SRDVD Ubuntu Linux
Restore Media (OSDVD):
Windows 7 Home Basic 64
Windows 7 Home Premium 64
Windows 7 Professional 32
Windows 7 Professional 64
Windows 8.1 Professional 64
Windows 8.1 64-bit
Windows 8.1 Country Specific 64-Bit
Windows 8.1 Emerging Market 64-Bit
Web-only support:
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
Windows 8.1 Enterprise 64
Certified:
Microsoft WHQL
Serviceability End-user replaceable parts:
AC adapter
Battery (system)
Hard drive
Memory module
Optical drive
WLAN module
Keyboard
4 Chapter 1 Product description

2 External component identification
Display
Component Description
(1) Internal microphones (2) Record sound.
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
For information on using the webcam in Windows 8, access HP
Support Assistant. To access HP Support Assistant, from the Start
screen, select the HP Support Assistant app.
For information on using the webcam in Windows 7, select Start > All
Programs > Communication and Chat > HP WebCam.
(4) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(5) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside of the
computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that applies to your country or region. To access this guide in Windows 8, from the Start screen, type support, and then select the
HP Support Assistant app. To access the user guides in Windows 7, select Start > Help and Support > User Guides.
Display 5

Top
TouchPad
Component Description
(1) TouchPad on/off button Turns the TouchPad on and off.
(2) TouchPad zone Moves the pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
6 Chapter 2 External component identification

Lights
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display
and other unneeded components.
●Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all capital letters.
(3) Microphone mute light ●Amber: microphone sound is off.
●Off: microphone sound is on.
(4) Num lock light On: Num lock is on.
(5) Wireless light White: An integrated wireless device, such as a wireless local
area network (WLAN) device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.
(6) Speaker mute light ●Amber: Computer sound is off.
●White: Computer sound is on.
(7) TouchPad light ●Amber: The TouchPad is off.
●Off: The TouchPad is on.
Top 7

Buttons, speakers, and fingerprint reader (select models only)
Component Description
(1) Power button ●When the computer is off, press the button to turn on the
computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the power
button for at least 5 seconds to turn off the computer.
To learn more about your power settings in Windows 8, see your
power options. From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
To learn more about your power settings in Windows 7, select
Start > Control Panel > System and Security > Power Options.
(2) Speakers (2) Produce sound.
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
8 Chapter 2 External component identification