HP Fortis 11 inch G9 Q Chromebook Manual

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Legal information
© Copyright 2022 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Chrome OS, Chromebook, Google, and Google
Drive are trademarks of Google LLC. Intel
is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or
other countries. Qualcomm and Snapdragon
are trademarks of Qualcomm Incorporated,
registered in the United States and other
countries, used with permission. USB Type-C
and USB-C are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association
(VESA®) in the United States and other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
First Edition: July 2022
Document Part Number: N22181-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
Manuals.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a
full refund of the price of the computer, please
contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by applicable safety standards.
iii

Table of contents
1Product description................................................................................................................................................................1
2Components...........................................................................................................................................................................3
Right...................................................................................................................................................................................3
Left.....................................................................................................................................................................................4
Display ...............................................................................................................................................................................5
Keyboard area.................................................................................................................................................................... 6
Touchpad ...................................................................................................................................................................6
Special keys ...............................................................................................................................................................7
Bottom ...............................................................................................................................................................................7
Labels.................................................................................................................................................................................8
3Illustrated parts catalog ......................................................................................................................................................10
Computer major components..........................................................................................................................................10
Display assembly subcomponents..................................................................................................................................11
Miscellaneous parts.........................................................................................................................................................13
4Removal andreplacement procedures preliminary requirements.....................................................................................15
Tools required..................................................................................................................................................................15
Service considerations.....................................................................................................................................................15
Plastic parts .............................................................................................................................................................15
Cables and connectors.............................................................................................................................................15
Drive handling..........................................................................................................................................................15
Electrostatic discharge information................................................................................................................................16
Generating static electricity ....................................................................................................................................16
Preventing electrostatic damage to equipment.....................................................................................................17
Personal grounding methods and equipment ........................................................................................................17
Grounding the work area.........................................................................................................................................18
Recommended materials and equipment...............................................................................................................18
Cleaning your computer ..................................................................................................................................................19
Enabling HP Easy Clean (select products only) .......................................................................................................19
Removing dirt and debris from your computer.......................................................................................................19
Cleaning your computer with a disinfectant ...........................................................................................................20
Caring for wood veneer (select products only) .......................................................................................................21
Packaging and transporting guidelines ..........................................................................................................................21
Accessing support information .......................................................................................................................................21
5Removal and replacement procedures for authorized service provider parts...................................................................24
Component replacement procedures..............................................................................................................................24
Preparation for disassembly ...................................................................................................................................24
iv

Bottom cover ...........................................................................................................................................................24
Battery .....................................................................................................................................................................25
Display subcomponents (without removing the display).......................................................................................27
Speakers ..................................................................................................................................................................30
Touchpad .................................................................................................................................................................31
USB board ................................................................................................................................................................33
System board...........................................................................................................................................................34
Wireless antennas, computer chassis.....................................................................................................................37
Display assembly.....................................................................................................................................................38
Top cover with keyboard..........................................................................................................................................44
6Backing up, resetting, and recovering .................................................................................................................................46
Backing up .......................................................................................................................................................................46
Resetting..........................................................................................................................................................................46
Recovering .......................................................................................................................................................................46
Installing the Chromebook Recovery Utility ...........................................................................................................47
Creating recovery media..........................................................................................................................................47
Recovering the Chrome operating system..............................................................................................................47
Setting up your computer after a reset or recovery .......................................................................................................48
Erasing and reformatting the recovery media................................................................................................................48
7Specications.......................................................................................................................................................................49
Computer specications ..................................................................................................................................................49
Display specications ......................................................................................................................................................49
8Statement of memory volatility ..........................................................................................................................................51
Current BIOS steps...........................................................................................................................................................51
Nonvolatile memory usage .............................................................................................................................................53
Questions and answers ...................................................................................................................................................55
Using HP Sure Start (select products only) .....................................................................................................................57
9Power cord set requirements ..............................................................................................................................................58
Requirements for all countries........................................................................................................................................58
Requirements for specic countries and regions ...........................................................................................................58
10Recycling............................................................................................................................................................................60
Index ........................................................................................................................................................................................61
v

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP Fortis 11 inch G9 Q Chromebook™
Processor Qualcomm® SC7180 Snapdragon™
Display 29.5 cm (11.6 in). High Denition (HD) (1366 × 768), white light-emitting diode (WLED), antiglare, 220 nits
●Ultrawide viewing angle (UWVA), 50% NTSC
●UWVA, eDP 1.2 without PSR, touch-on panel (TOP), 50% NTSC
●Standard viewing angle (SVA), 45% NTSC
Memory Integrated, not customer accessible or upgradeable, supporting up to 8 GB of RAM
LPDDR4x
Supports the following congurations:
●8 GB
●4 GB
Primary storage embedded MultiMedia Controller (eMMC) v5.0
64 GB
32 GB
Audio Dual speakers
Video HD camera, dual-array digital microphone
Wireless Wireless Local Area Network (WLAN) with dual antennas
Qualcomm Atheros b/g/n/a/ac (2 × 2) Bluetooth® 5.0 WLAN
Wireless Wide Area Network (WWAN)
Qualcomm X15 LTE-M WWAN
Ports Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 1 Type-A port
(2) USB Type-C® port
SIM card slot
Nano security slot
Keyboard Full size, island-style, standard notebook keyboard
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Power requirements Battery
2 cell, 47 Whr
Long life
Fast charge
AC adapter
45 W, USB Type-C, standard, non-power correction factor (nPFC)
Power cord
C5, 1.0 m (3.3 ft)
C5, 1.0 m (3.3 ft), sticker, conventional, straight, HF
Security H1 Secure Microcontroller
Nano security lock
Camera privacy door
Operating system Chrome OS™
Chrome with Chrome Education Upgrade
Chrome with Chrome Enterprise Upgrade
Serviceability AC adapter
2 Chapter 1Product description

Components2
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Use the illustration and table to identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) SIM card slot Supports a wireless subscriber identity module (SIM) card.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(3) USB Type-C® power connector and
SuperSpeed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging
the computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
Components 3

Left
Use the illustration and table to identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions
Component Description
(1) USB SuperSpeed port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
(2) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) USB Type-C® power connector and
SuperSpeed port
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort™ output.
4 Chapter 2Components

Table 2-2 Left-side components and their descriptions (continued)
Component Description
(4) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Amber: The AC adapter is connected and the battery is
charging.
●Blinking amber: The battery has an error.
●O: The battery is not charging.
(5) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled
or stolen.
Display
Use the illustration and table to identify the components on the display.
Table 2-3 Display components and their descriptions
Component Description
(1) WWAN antennas* Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Internal microphones Record sound.
Display 5

Table 2-3 Display components and their descriptions (continued)
Component Description
(3) Camera Allows you to video chat, record video, and record still images.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the camera,
slide the camera privacy cover in the opposite direction to reveal the
lens.
(5) Camera light On: The camera is in use.
O: The camera is turned o by the software.
(6) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
Keyboard area
Keyboards can vary by language.
Touchpad
The touchpad settings and components are described here.
6 Chapter 2Components

Table 2-4 Touchpad component and description
Component Description
Touchpad zone Reads your nger gestures to move the pointer or activate items on the screen.
Special keys
Use the illustration and table to locate the special keys.
Table 2-5 Special keys and their descriptions
Component Description
(1) esc key Activates certain computer functions when pressed in
combination with other keys, such as tab or shift.
(2) Search key Opens a search box.
(3) Action keys Execute frequently used system functions.
(4) Power key ●When the computer is o, press the key briey to turn on
the computer.
●When the computer is on, press the key briey to initiate
Sleep.
●When the computer is in the Sleep state, press the key
briey to exit Sleep (select products only).
IMPORTANT: Pressing and holding down the power key results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power key for at
least 10 seconds to turn o the computer.
Bottom
Use the illustration and table to identify the bottom component.
Special keys 7

Table 2-6 Bottom component and description
Components Description
Speakers Produce sound.
Labels
The labels aixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Table 2-7 Service label components
Component
(1) Serial number
8 Chapter 2Components

Table 2-7 Service label components (continued)
Component
(2) Product ID
(3) HP product name
Table 2-8 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
Table 2-9 Service label components
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
●Regulatory labels—Provide regulatory information about the computer.
●Wireless certication labels—Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 9

Illustrated parts catalog3
Use this chapter to determine the spare parts that are available for the computer.
Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
10 Chapter 3Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly
NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly
subcomponents on page 11.
(2) Top cover with keyboard
NOTE: For a detailed list of country codes, see Top cover with keyboard on page 44.
N17121-xxx
(3) Speakers N19725-001
(4) Touchpad
NOTE: The touchpad cable is available in the Cable Kit as spare part number N19718-001.
N19727-001
(5) Touchpad bracket (available in the Bracket Kit) N19724-001
(6) USB board (includes bracket)
NOTE: The USB board cable is available in the Cable Kit as spare part number N19718-001. The
USB bracket is available in the Bracket Kit as spare part number N19724-001
N19728-001
(7) Battery (2 cell, 47 Wh) M25914-006
(8) Bottom cover N19726-001
(9) Thermal pad N19723-001
(10) System board
Includes processor, 64 GB of eMMC storage, and 8 GB of RAM N17117-001
Includes processor, 32 GB of eMMC storage, and 8 GB of RAM N17116-001
Includes processor, 32 GB of eMMC storage, and 4 GB of RAM N17115-001
Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Display assembly subcomponents 11

Table 3-2 Display component descriptions and part numbers
Item Component Spare part number
(1) Bezel N19714-001
(2) Camera module (includes bezel adhesives) N20114-001
(3) Display top bracket (includes bezel adhesives) N19715-001
(4) Display panel (includes bezel adhesives)
SVA N17118-001
UWVA N17119-001
UWVA, touch-on panel (TOP) N17120-001
(5) Display cable (includes bezel adhesives)
Touch models N19716-001
Nontouch models N19717-001
12 Chapter 3Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers (continued)
Item Component Spare part number
(6) Display hinges (include bezel adhesives) N19719-001
(7) WLAN/WWAN antenna kit (includes bezel adhesives) N20115-001
(8) Display back cover (includes bezel adhesives) N19712-001
*Antenna cable bracket and display cable bracket (included in the Bracket Kit) N19724-001
*not illustrated
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapter (45 W, nPFC, 3 pin, 1.8 m [6 ft]) L43407-001
Plastics Kit (includes Mylar and fabric) N19721-001
Rubber Kit N19722-001
Bracket Kit (includes WWAN bracket, left and right I/O brackets, left and right USB-C® brackets, SIM
bracket, antenna cable bracket, display cable bracket, and touchpad bracket)
N19724-001
USB-C-to-RJ-45 (network) adapter 918779-001
USB-C-to-VGA adapter 831751-001
USB-C-to-USB 3.0 adapter 814618-001
USB-C-to-DisplayPort adapter 831753-001
USB-C-to-USB-A hub 916838-001
USB-C travel hub L72056-001
HP Prelude Pro 15.6-inch backpack M03617-001
HP Prelude Pro 15.6-inch top load case M03618-001
HP USB travel mouse 757770-001
HP Bluetooth travel mouse L62043-001
HP nano lock 918431-001
HP Sure Key cable lock L65088-001
Screw Kit N19720-001
Power cord (C5, 1.0 m (3.3 ft), conventional)
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Brazil L19359-001
For use in Denmark L19360-001
For use in Europe L19361-001
Miscellaneous parts 13

Table 3-3 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
For use in Europe (bundle) N16170-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in North America L19367-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in Thailand (bundle) M85418-001
For use in the United Kingdom L19373-001
Power cord (C5, 1.8 m (6 ft), conventional)
For use in North America L19367-002
14 Chapter 3Illustrated parts catalog

Removal andreplacement procedures
preliminary requirements
4
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
●Nonconductive, nonmarking pry tool
●Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and
assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle ex cables with
extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
●Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the
computer is o or in Hibernation, turn the computer on, and then shut it down through the operating
system.
Removal andreplacement procedures preliminary requirements 15