HP ZHAN 66 Pro 13 G2 Manual

Maintenance and Service Guide
HP ZHAN 66 Pro 13 G2 Notebook PC

© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Thunderbolt are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2018
Document Part Number: L48715-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, speakers, and ngerprint sensor ......................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Hot keys (select products only) ......................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display components ............................................................................................................................................ 20
Cable Kit ............................................................................................................................................................... 21
Bracket Kit ............................................................................................................................................................ 22
Mass storage devices ........................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Workstation guidelines ..................................................................................................................... 26
Electrostatic discharge information .................................................................................................................... 26
Generating static electricity .............................................................................................................. 27
Preventing electrostatic damage to equipment ............................................................................... 27
Personal grounding methods and equipment .................................................................................. 28
Grounding the work area ................................................................................................................... 28
vii

Recommended materials and equipment ........................................................................................ 28
Packaging and transporting guidelines .............................................................................................................. 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Battery Safe mode ............................................................................................................................ 30
Bottom cover ..................................................................................................................................... 31
Battery ............................................................................................................................................... 32
Memory modules ............................................................................................................................... 33
WLAN/Bluetooth combo card ............................................................................................................ 35
WWAN module ................................................................................................................................... 37
M.2 solid-state drive ......................................................................................................................... 39
Hard drive .......................................................................................................................................... 40
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 42
Component replacement procedures .................................................................................................................. 42
Speaker assembly ............................................................................................................................. 43
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 45
Power/USB board .............................................................................................................................. 47
TouchPad assembly ........................................................................................................................... 48
Fingerprint sensor assembly ............................................................................................................ 49
Card reader board .............................................................................................................................. 51
RTC battery ........................................................................................................................................ 53
System board .................................................................................................................................... 54
Display assembly ............................................................................................................................... 57
Power connector cable ...................................................................................................................... 66
Keyboard/top cover ........................................................................................................................... 67
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 68
Updating the BIOS ............................................................................................................................. 69
Determining the BIOS version ......................................................................................... 69
Downloading a BIOS update ........................................................................................... 69
Changing the boot order using the f9 prompt .................................................................................. 70
TPM BIOS settings (select products only) ........................................................................................................... 70
viii

Using HP Sure Start (select products only) ......................................................................................................... 71
8 Using HP PC Hardware Diagnostics ................................................................................................................ 72
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 72
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 72
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 73
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 73
Installing HP PC Hardware Diagnostics Windows ............................................................................. 73
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 73
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 74
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 74
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 74
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 75
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 75
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 75
9 Backing up, restoring, and recovering ........................................................................................................... 77
Backing up information and creating recovery media ........................................................................................ 77
Using Windows tools ......................................................................................................................... 77
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 77
Restoring and recovery ........................................................................................................................................ 78
Restoring, resetting, and refreshing using Windows tools .............................................................. 78
Recovering using HP Recovery media ............................................................................................... 78
Changing the computer boot order ................................................................................................... 78
10 Specications ............................................................................................................................................ 79
Computer specications ...................................................................................................................................... 79
33.8-cm (13.3-in) display specications ............................................................................................................. 80
Hard drive specications ..................................................................................................................................... 80
Solid-state drive specications ........................................................................................................................... 81
11 Statement of memory volatility .................................................................................................................. 82
Nonvolatile memory usage ................................................................................................................................. 84
Questions and answers ....................................................................................................................................... 86
Using HP Sure Start (select models only) ............................................................................................................ 87
ix

12 Power cord set requirements ...................................................................................................................... 88
Requirements for all countries ............................................................................................................................ 88
Requirements for specic countries and regions ................................................................................................ 89
13 Recycling .................................................................................................................................................. 91
Index ............................................................................................................................................................. 92
x

1 Product description
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZHAN 66 Pro 13 G2 Notebook PC
Processors 8th generation, Intel® Core™ (15 W)
i7-8565U, 1.8 GHz/4.6 GHz, quad core turbo, 8 MB L3 cache; Intel UHD Graphics 620
i5-8265U, 1.6 GHz/3.9 GHz, quad core turbo, 6 MB L3 cache; Intel UHD Graphics 620
Graphics Supports HD decode, DX12, HDMI 1.4b up to 4K 30 Hz, HDCP 2.2 via DisplayPort
Integrated Intel UMA Graphics
Integrated with shared video memory (see Processor category)
Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30Hz (DisplayPort
1) or 4K @30Hz (DisplayPort 2)
Supports 3 independent displays when on the HP TB Dock 120 W (using USB-C); Max resolution = 4K
@30Hz (DisplayPort 1) or 4K @30Hz (DisplayPort 2)
Panel 33.8 cm (13.3-inch), FHD (1920 × 1080), LED backlight, UWVA, 220 nits, 45% CG, eDP, slim, two WLAN
antennas
HD camera
HD camera, for WWAN
Memory Two customer-accessible memory module slots supporting up to 32 GB of RAM
Supports dual-channel memory
PC4-2400, DDR4 SODIMMs
Supports the following congurations:
●32768 MB (16384 × 2; dual channel)
●16384 MB (16384 × 1)
●8192 MB (8192 × 1)
Cache Intel Optane 16 GB memory cache
Primary storage Supports the following SATA, 7 mm, 2.5 inch hard drives:
●1 TB, 5400 rpm
●500 GB, 7200 rpm
Primary M.2 storage Supports the following M.2 2280 solid-state drives:
●512 GB, PCIe, NVMe, TLC
●256 GB, PCIe, NVMe, value
●256 GB, SATA, TLC
●128 GB, SATA, TLC
1

Table 1-1 Product components and their descriptions (continued)
Category Description
Fixed optical drive Supports external USB drive via power port
Audio/Visual Audio controls
Integrated dual-array microphone
Integrated camera (720p HD)
Supports WDR (Wide Dynamic Range)
Headphone/microphone combo jack
Ethernet Realtek RTL8111HSH 10/100/1000
S3/S4/S5 wake on LAN with embedded NIC
The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock
G4, HP Thunderbolt™ Dock 120 W G2, and HP USB-C Mini Dock.
The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4,
HP Thunderbolt Dock 120 W G2, and HP USB-C Mini Dock.
Wireless Wireless Personal Area Network (PAN) Bluetooth
Bluetooth® 5.0 supported using combo card
Wireless Local Area Network (WLAN)
Integrated WLAN options with dual antennas (CNVi):
●Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro)
WLAN antennas (congured at bottom of panel on all models)
Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)
Supports HP Connection Optimizer
Support for Miracast
Supports WoWLAN S3/S4 AC Mode
Wireless Wide Area Network (WWAN) (select models only)
Integrated WWAN options by way of wireless module (select models only)
SIM module: Micro SIM/3FF (user accessible behind battery)
WWAN cards are compatible with a programmable, removable eSIM
Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):
●Intel XMM 7360 LTE-Advanced
External media card Digital Media Reader Slot
Supports SD, SDHC, SDXC
Ports (Input/output) Hot plug/unplug and auto detect
HDMI 1.4b
USB 3.0 + powered port (left)
USB 3.1 Gen 1 port (right)
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
USB 3.1 Gen 1 Type-C port (PD+DP)
Headphone/microphone combo jack
RJ-45 (Ethernet)
Multi-pin AC port
Sensors Combo chip/accelerometer
Hall sensor
Docking HP Thunderbolt Dock 120 W G2
HP USB-C Dock G4
HP USB-C Universal Dock
HP USB-C Mini Dock
Keyboard/pointing
devices
Keyboard
Backlit and non-backlit, spill-resistant
TouchPad requirements
On/o control by driver
Taps enabled by default
Supports PTP with Miniport driver
Windows® 10 gestures enabled by default: 2-nger scrolling, 2-nger zoom, OSD (enable/disable), 3-
nger tap - Cortana, 3- nger ick - App switch, 4-nger tap - Action Center
Windows 10 gestures disabled by default: 3-nger ick, 2-nger rotate, momentum motion, 1-nger
vertical scroll
Power requirements Battery
3 cell, 45 Whr, 3.92 Ah, lithium polymer, soft pack
HP Long Life
HP Fast Charge Technology
AC adapters
65 W Smart AC adapter, right angle, 4.5 mm - EM
65 W straight USB Type-C AC adapter
Power cords
3-wire plug (C5), 1.0 m, conventional
Duckhead power cord (C5NS), 1.0 m
Duckhead (C5NS)
Security Security lock
Integrated ngerprint sensor (select models only)
TPM 2.0 (Inneon; soldered down)
3

Table 1-1 Product components and their descriptions (continued)
Category Description
Hardware enforced rmware protection: HP Hardware Root of Trust
Preboot authentication (password)
Operating system Operating system version
Windows 10
Preinstalled
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Pro 64 Chinese Market
Restore Media
Windows 10 Driver DVD
Windows 10 Professional 64-bit OS DVD
Certied
Microsoft WHQL
Web-only support
Windows 10 Enterprise 64
Serviceability End-user replaceable parts
AC adapter
M.2 solid-state drive
Hard drive
Memory module
WLAN module
WWAN module
WWAN SIM card
4 Chapter 1 Product description

2 Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right
Table 2-1 Right-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High Denition Multimedia
Interface (HDMI) device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
●Green (left): The network is connected.
●Amber (right): Activity is occurring on the network.
(5) USB Type-C power connector port, SuperSpeed
port, and DisplayPort connector
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Right 5

Table 2-1 Right-side components and their descriptions (continued)
Component Description
Connects a USB device that has a Type-C connector, such as a
cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(6) Battery light When AC power is connected:
●White: The battery charge is greater than 90 percent.
●Amber: The battery charge is from 0 to 90 percent.
●O: The battery is not charging.
When AC power is disconnected (battery not charging):
●Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.
●O: The battery is not charging.
(7) Power connector Connects an AC adapter.
6 Chapter 2 Components

Left
Table 2-2 Left-side components and their descriptions
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) USB SuperSpeed powered port
– or –
USB powered port
Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides high-speed data transfer.
(3) Vent Enables airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and o during routine operation.
(4) Memory card reader Reads optional memory cards that store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with the connectors facing the
computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲Press in on the card, and then remove it from the memory
card reader.
(5) Drive light ●Blinking white: The hard drive is being accessed.
●Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
Left 7

Display
Table 2-3 Display components and their descriptions
Component Description
(1) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).
(2) Internal microphones (1 or 2 depending on model) Record sound.
(3) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.
(4) Camera light (select products only) On: One or more cameras are in use.
(5) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
8 Chapter 2 Components

Keyboard area
TouchPad
Table 2-4 TouchPad components and their descriptions
Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
Keyboard area 9

Lights
Table 2-5 Lights and their descriptions
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.
●O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
(3) Mute light ●On: Computer sound is o.
●O: Computer sound is on.
(4) Microphone mute light ●On: Microphone is o.
●O: Microphone is on.
(5) Num lk light On: Num lock is on.
(6) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are
o.
(7) Fn lock light On: The fn key is locked.
10 Chapter 2 Components