HP ZHAN 66 Pro 13 G2 Manual

Maintenance and Service Guide
HP ZHAN 66 Pro 13 G2 Notebook PC

© Copyright 2018 HP Development Company,
L.P.
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Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Thunderbolt are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: December 2018
Document Part Number: L48715-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits dened by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 5
Right ....................................................................................................................................................................... 5
Left ......................................................................................................................................................................... 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, speakers, and ngerprint sensor ......................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Hot keys (select products only) ......................................................................................................... 14
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display components ............................................................................................................................................ 20
Cable Kit ............................................................................................................................................................... 21
Bracket Kit ............................................................................................................................................................ 22
Mass storage devices ........................................................................................................................................... 23
Miscellaneous parts ............................................................................................................................................. 24
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Workstation guidelines ..................................................................................................................... 26
Electrostatic discharge information .................................................................................................................... 26
Generating static electricity .............................................................................................................. 27
Preventing electrostatic damage to equipment ............................................................................... 27
Personal grounding methods and equipment .................................................................................. 28
Grounding the work area ................................................................................................................... 28
vii

Recommended materials and equipment ........................................................................................ 28
Packaging and transporting guidelines .............................................................................................................. 29
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 30
Component replacement procedures .................................................................................................................. 30
Preparation for disassembly ............................................................................................................. 30
Battery Safe mode ............................................................................................................................ 30
Bottom cover ..................................................................................................................................... 31
Battery ............................................................................................................................................... 32
Memory modules ............................................................................................................................... 33
WLAN/Bluetooth combo card ............................................................................................................ 35
WWAN module ................................................................................................................................... 37
M.2 solid-state drive ......................................................................................................................... 39
Hard drive .......................................................................................................................................... 40
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 42
Component replacement procedures .................................................................................................................. 42
Speaker assembly ............................................................................................................................. 43
Fan ..................................................................................................................................................... 44
Heat sink ............................................................................................................................................ 45
Power/USB board .............................................................................................................................. 47
TouchPad assembly ........................................................................................................................... 48
Fingerprint sensor assembly ............................................................................................................ 49
Card reader board .............................................................................................................................. 51
RTC battery ........................................................................................................................................ 53
System board .................................................................................................................................... 54
Display assembly ............................................................................................................................... 57
Power connector cable ...................................................................................................................... 66
Keyboard/top cover ........................................................................................................................... 67
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 68
Updating the BIOS ............................................................................................................................. 69
Determining the BIOS version ......................................................................................... 69
Downloading a BIOS update ........................................................................................... 69
Changing the boot order using the f9 prompt .................................................................................. 70
TPM BIOS settings (select products only) ........................................................................................................... 70
viii

Using HP Sure Start (select products only) ......................................................................................................... 71
8 Using HP PC Hardware Diagnostics ................................................................................................................ 72
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 72
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 72
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 73
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 73
Installing HP PC Hardware Diagnostics Windows ............................................................................. 73
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 73
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 74
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 74
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 74
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 74
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 75
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 75
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 75
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 75
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 75
9 Backing up, restoring, and recovering ........................................................................................................... 77
Backing up information and creating recovery media ........................................................................................ 77
Using Windows tools ......................................................................................................................... 77
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 77
Restoring and recovery ........................................................................................................................................ 78
Restoring, resetting, and refreshing using Windows tools .............................................................. 78
Recovering using HP Recovery media ............................................................................................... 78
Changing the computer boot order ................................................................................................... 78
10 Specications ............................................................................................................................................ 79
Computer specications ...................................................................................................................................... 79
33.8-cm (13.3-in) display specications ............................................................................................................. 80
Hard drive specications ..................................................................................................................................... 80
Solid-state drive specications ........................................................................................................................... 81
11 Statement of memory volatility .................................................................................................................. 82
Nonvolatile memory usage ................................................................................................................................. 84
Questions and answers ....................................................................................................................................... 86
Using HP Sure Start (select models only) ............................................................................................................ 87
ix

12 Power cord set requirements ...................................................................................................................... 88
Requirements for all countries ............................................................................................................................ 88
Requirements for specic countries and regions ................................................................................................ 89
13 Recycling .................................................................................................................................................. 91
Index ............................................................................................................................................................. 92
x