HP ZHAN A 14 inch G6 Manual

Maintenance and Service Guide
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Legal information
© Copyright 2023 HP Development
Company, L.P.
AMD, Freesync, Radeon, and Ryzen are
trademarks of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
The terms HDMI, HDMI High-Definition
Multimedia Interface, and the HDMI Logo
are trademarks or registered trademarks
of HDMI Licensing Administrator, Inc. Intel
is a trademark of Intel Corporation or
its subsidiaries in the U.S. and/or other
countries. MediaTek is a trademark of
MediaTek Inc. Microsoft and Windows are
either registered trademarks or trademarks
of Microsoft Corporation in the United States
and/or other countries. NVMe is a registered
trademark of NVM Express. PCIe is a US
registered trademark of PCI-SIG. USB Type-
C, and USB-C are registered trademarks
of USB Implementers Forum. DisplayPort™
and the DisplayPort™ logo are trademarks
owned by the Video Electronics Standards
Association (VESA®) in the United States
and other countries. Miracast and Wi-Fi are
registered trademarks of Wi-Fi Alliance.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: September 2023
Document Part Number: N60030-001
Product notice
This guide describes features that are
common to most models. Some features
may not be available on your computer.
Not all features are available in all
editions or versions of Windows. Systems
may require upgraded and/or separately
purchased hardware, drivers, software or
BIOS update to take full advantage of
Windows functionality. Windows 10 is
automatically updated, which is always
enabled. ISP fees may apply and additional
requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then select
Setup & User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree
to be bound by the terms of the HP End
User License Agreement (EULA). If you
do not accept these license terms, your
sole remedy is to return the entire unused
product (hardware and software) within 14
days for a full refund subject to the refund
policy of your seller.
For any further information or to request
a full refund of the price of the computer,
please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come
into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The
computer and the AC adapter comply with the user-accessible surface temperature limits defined by
applicable safety standards.
iii

Table of contents
1 Product description............................................................................................................................................................................................................................. 1
2 Getting to know your computer................................................................................................................................................................................................ 4
Right side ............................................................................................................................................................................................................................................ 4
Left side................................................................................................................................................................................................................................................ 5
Display ..................................................................................................................................................................................................................................................6
Low blue light mode (select products only).....................................................................................................................................................6
Wake-on-voice (select products only).................................................................................................................................................................6
Keyboard area.................................................................................................................................................................................................................................8
Touchpad settings and components ..................................................................................................................................................................8
Touchpad settings .................................................................................................................................................................................................8
Adjusting touchpad settings...............................................................................................................................................................8
Turning on the touchpad ........................................................................................................................................................................8
Touchpad components ......................................................................................................................................................................................8
Lights ..........................................................................................................................................................................................................................................9
Button.......................................................................................................................................................................................................................................10
Special keys..........................................................................................................................................................................................................................11
Bottom ............................................................................................................................................................................................................................................... 12
Labels ..................................................................................................................................................................................................................................................13
3 Illustrated parts catalog ..............................................................................................................................................................................................................16
Computer major components........................................................................................................................................................................................... 16
Display assembly subcomponents................................................................................................................................................................................17
Miscellaneous parts.................................................................................................................................................................................................................18
4 Removal and replacement procedures preliminary requirements............................................................................................................. 20
Tools required ............................................................................................................................................................................................................................... 20
Service considerations.........................................................................................................................................................................................................20
Plastic parts........................................................................................................................................................................................................................20
Cables and connectors..............................................................................................................................................................................................20
Drive handling ...................................................................................................................................................................................................................20
Electrostatic discharge information............................................................................................................................................................................. 21
Generating static electricity.................................................................................................................................................................................... 21
Preventing electrostatic damage to equipment...................................................................................................................................... 22
Personal grounding methods and equipment........................................................................................................................................... 22
Grounding the work area........................................................................................................................................................................................... 23
Recommended materials and equipment.................................................................................................................................................... 23
Cleaning your computer........................................................................................................................................................................................................24
Enabling HP Easy Clean (select products only).........................................................................................................................................24
Removing dirt and debris from your computer..........................................................................................................................................24
Cleaning your computer with a disinfectant............................................................................................................................................... 25
iv

Caring for wood veneer (select products only) ........................................................................................................................................ 26
Packaging and transporting guidelines..................................................................................................................................................................... 26
Accessing support information .......................................................................................................................................................................................27
5 Removal and replacement procedures for authorized service provider parts................................................................................. 29
Component replacement procedures ....................................................................................................................................................................... 29
Preparation for disassembly.................................................................................................................................................................................. 29
Bottom cover .....................................................................................................................................................................................................................29
Battery....................................................................................................................................................................................................................................30
WLAN module.................................................................................................................................................................................................................... 32
USB/audio board.............................................................................................................................................................................................................33
Solid-state drive............................................................................................................................................................................................................... 35
Speakers................................................................................................................................................................................................................................37
Fans ..........................................................................................................................................................................................................................................38
Heat sink ...............................................................................................................................................................................................................................38
Touchpad ..............................................................................................................................................................................................................................40
System board ..................................................................................................................................................................................................................... 41
Display assembly............................................................................................................................................................................................................44
Top cover with keyboard............................................................................................................................................................................................50
6 Using Setup Utility (BIOS)........................................................................................................................................................................................................... 52
Starting Setup Utility (BIOS)............................................................................................................................................................................................... 52
Updating Setup Utility (BIOS)............................................................................................................................................................................................. 52
Determining the BIOS version............................................................................................................................................................................... 52
Preparing for a BIOS update ..................................................................................................................................................................................53
Downloading a BIOS update....................................................................................................................................................................... 53
Installing a BIOS update .................................................................................................................................................................................53
7 Backing up, restoring, and recovering...............................................................................................................................................................................55
Backing up information and creating recovery media...................................................................................................................................55
Using Windows tools for backing up.................................................................................................................................................................55
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................55
Restoring and recovering your system...................................................................................................................................................................... 55
Creating a system restore ......................................................................................................................................................................................56
Restoring and recovery methods.......................................................................................................................................................................56
Recovering using HP Recovery media............................................................................................................................................................56
Changing the computer boot order ...................................................................................................................................................................57
Using HP Sure Recover (select products only)...........................................................................................................................................57
8 Using HP PC Hardware Diagnostics..................................................................................................................................................................................58
Using HP PC Hardware Diagnostics Windows (select products only)................................................................................................58
Using an HP PC Hardware Diagnostics Windows hardware failure ID code.......................................................................58
Accessing HP PC Hardware Diagnostics Windows..............................................................................................................................58
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant.................................................58
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)............ 59
Downloading HP PC Hardware Diagnostics Windows........................................................................................................................59
Downloading the latest HP PC Hardware Diagnostics Windows version from HP.............................................59
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store.......................................59
v

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only) ...............................................................................................................................................................................................................................59
Installing HP PC Hardware Diagnostics Windows..................................................................................................................................60
Using HP PC Hardware Diagnostics UEFI ................................................................................................................................................................60
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code..................................................................................60
Starting HP PC Hardware Diagnostics UEFI...............................................................................................................................................60
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products
only)............................................................................................................................................................................................................................................ 61
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive....................................................................................61
Downloading the latest HP PC Hardware Diagnostics UEFI version.............................................................................62
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only) ............................................................................................................................................................................................................................... 62
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)................................................................... 62
Downloading Remote HP PC Hardware Diagnostics UEFI ...............................................................................................................62
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version......................................................... 62
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number................................ 62
Customizing Remote HP PC Hardware Diagnostics UEFI settings............................................................................................63
9 Specifications....................................................................................................................................................................................................................................64
Computer specifications.....................................................................................................................................................................................................64
Display specifications............................................................................................................................................................................................................64
10 Statement of memory volatility...........................................................................................................................................................................................66
Current BIOS steps ..................................................................................................................................................................................................................66
Nonvolatile memory usage ................................................................................................................................................................................................68
Questions and answers........................................................................................................................................................................................................68
Using HP Sure Start (select products only)..............................................................................................................................................................70
11 Power cord set requirements...................................................................................................................................................................................................71
Requirements for all countries ..........................................................................................................................................................................................71
Requirements for specific countries and regions...............................................................................................................................................71
12 Recycling...............................................................................................................................................................................................................................................73
Index.................................................................................................................................................................................................................................................................74
vi

Product description1
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category Description
Product Name HP ZHAN A 14 inch G6 Notebook PC
Processors AMD® processors
AMD Ryzen™ 7-7840H (3.8 GHz [turbo up to 5.1 GHz], 8 cores, 16 MB L3 cache, 45 W)
AMD Ryzen 5-7640H (4.3 GHz [turbo up to 5.0 GHz], 6 cores, 16 MB L3 cache, 45 W)
AMD Ryzen 7-7840HS (3.8 GHz [turbo up to 5.1 GHz], 6 cores, 16 MB L3 cache, 35 W)
AMD Ryzen 5-7640HS (4.3 GHz [turbo up to 5.0 GHz], 6 cores, 16 MB L3 cache, 35 W)
Graphics Internal graphics
AMD Radeon™ Graphics
Supports HD Decode, DX12, and HDMI®
Supports FreeSync™ Premium Pro
Discrete graphics
AMD Radeon™ 780M
AMD Radeon 760M
Display 14.0 in (35.6 cm)
WQXGA (2560 × 1600), WLED, low blue light, antiglare, 100% sRGB, embedded DisplayPort™ (eDP) 1.4 +
panel self-refresh (PSR)2, 300 nits, 120 Hz
Memory Integrated, not customer accessible or upgradeable supporting up to 32 GB of RAM
LPDDR5x-6400, dual-channel support
Primary storage PCIe®, Non-Volatile Memory express (NVMe®), M.2 2280 solid-state drives
1 TB, PCIe, TLC
1 TB, PCIe (China only)
512 GB
Product description 1

Table 1-1 Product components and their descriptions (continued)
Category Description
Audio and video B&O Play
Dual speakers
Supports DTS:X Ultra
Support for HP Audio Boost
Supports Cortana (far field)
HP Wide Vision 5 MP Camera: indicator LED, USB 2.0, 5 MP BSI sensor, f2.0, 88° wide field-of-view (WFOV)
5 MP by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Supports Windows Hello
Wireless Compatible with Miracast® devices
Supports Modern Standby (Connected)
Intel® Bluetooth® Audio Offload
Dynamic antenna gain
UNII-4 5 GHz channel
Integrated wireless module
MediaTek™ RZ616 Wi-Fi® 6E Bluetooth 5.3 AIM-T WLAN
MediaTek MT7921 Wi-Fi 6 Bluetooth 5.3 WLAN
Ports Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video
Audio-out (headphone)/audio-in (microphone) combo jack
(2) USB 3.2 Gen 2 Type-C® (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort 1.4;
HDMI 2.1 out up to 4K @ 60 Hz with HDCP 2.2) (right side)
USB 3.2 Type-C, SMT, CL-1.4 mm, 24 pin
USB 3.2 Gen 2 Type-A (right side)
USB 3.2 Gen 1 Type-A (left side)
HDMI v2.1 supporting 4K @ 60 Hz
Keyboard/pointing
devices
Keyboard
Backlit, full size
Supports power button key
Touchpad
Clickpad with image sensor
Multitouch gestures enabled
Precision touchpad support
Support for Modern Trackpad Gestures
Taps enabled as default
2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description
Power requirements Battery (polymer, HP Long Life)
4 cell, 68 Whr
HP Fast Charge Technology
Smart AC adapters (USB Type-C, power correction factor (PFC), 1.8 m [6 ft])
90 W (PFC)
Power cord
C5, 1 m (3.3 ft)
Security Supports Trusted Platform Module (TPM) 2.0, firmware based
Microphone mute
Camera privacy cover
Operating system Windows® 11 Pro
Windows 11 Pro Education
Windows 11 Home - HP recommends Windows 11 Pro for Business
Windows 11 Home Single Language - HP recommends Windows 11 Pro for Business
Windows 11 Pro (Windows 11 Enterprise or Windows 10 Enterprise available with a Volume Licensing
Agreement)
Windows 11 Pro (preinstalled with Windows 10 Pro Downgrade)
FreeDOS
Serviceability End user replaceable parts
AC adapter
Product description 3

Getting to know your computer2
Your computer features top-rated components. This chapter provides details about your components,
where they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions
Component Description
(1) USB Type-C® power connector and 20
Gbps port with HP Sleep and Charge and
DisplayPort™ output
Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
(2) AC adapter and battery light ●White: The AC adapter is connected and the battery is
fully charged.
●Blinking amber: The AC adapter is disconnected and
the battery has reached a low battery level.
●Amber: The AC adapter is connected and the battery is
charging.
●Off: The battery is not charging.
4 Chapter 2 Getting to know your computer

Table 2-1 Right-side components and their descriptions (continued)
Component Description
(3) USB Type-C power connector and 20
Gbps port with HP Sleep and Charge and
DisplayPort output
Connects a USB device, provides high-speed data transfer,
and charges small devices (such as a smartphone), even
when the computer is off.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small
external device.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
(4) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed High-Definition Multimedia
Interface® (HDMI®) device.
(5) USB 10 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Left side
Identify the components on the left side of the computer.
Left side 5

Table 2-2 Left-side components and their descriptions
Component Description
(1) Audio-out (headphone)/Audio-in
(microphone) combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices .
To access this guide:
■Select the Search icon in the taskbar, type HP
Documentation in the search box, and then select HP
Documentation.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
(2) USB 5 Gbps port Connects a USB device, provides high-speed data transfer,
and (for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small
external device.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer
at night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide . It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety &
Comfort Guide also provides important electrical and mechanical safety information. The Safety &
Comfort Guide is available on the web at http://www.hp.com/ergo.
Wake-on-voice (select products only)
Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.
To access the wake-on-voice settings, follow these steps:
1. Select the Search icon in the taskbar, type XiaoWei in the search box, and then select XiaoWei.
2. When the tool opens, scan the QR code with your mobile device, which takes you to the settings
page, where you can select your wake-on-voice features.
6Chapter 2 Getting to know your computer

3. Follow the on-screen instructions.
NOTE: Allow the XiaoWei app to continue running on the computer.
Table 2-3 Display components and their descriptions
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless
local area networks (WLANs).
(2) Camera lights On: One or more cameras are in use.
(3) Internal microphones (2) Record sound.
(4) Cameras Allow you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows®,
instead of a password logon.
NOTE: Camera functions vary depending on the camera
hardware and software installed on your product.
(5) Camera privacy cover By default, the camera lens is uncovered, but you can slide the
camera privacy cover to block the camera's view. To use the
camera, slide the camera privacy cover in the opposite direction
to reveal the lens.
NOTE: If you have both front-facing and rear-facing cameras,
when one camera lens is revealed and ready to use, the other is
concealed.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your
country or region.
To access this guide:
■Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.
Wake-on-voice (select products only) 7

Keyboard area
Keyboards can vary by language.
NOTE: The keyboard area, including the function keys and (select products only) power key, is
disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to
the clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components.
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.
1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then
press enter.
2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
8Chapter 2 Getting to know your computer

Table 2-4 Touchpad components and their descriptions
Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.
Lights 9

Table 2-5 Lights and their descriptions
Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ●On: Computer sound is off.
●Off: Computer sound is on.
(3) Microphone mute light ●On: Microphone is off.
●Off: Microphone is on.
(4) Power light ●On: The computer is on.
●Blinking (select products only): The computer is in
the Sleep state, a power-saving state. The computer
shuts off power to the display and other unnecessary
components.
●Off: Depending on your computer model, the computer
is off, in Hibernation, or in Sleep. Hibernation is the
power-saving state that uses the least amount of power.
Button
Identify the computer button.
10 Chapter 2 Getting to know your computer

Table 2-6 Button and description
Component Description
Power button ●When the computer is off, press the button briefly to turn on
the computer.
●When the computer is on, press the button briefly to initiate
Sleep.
●When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power and sleep settings:
■Right-click the Power icon , and then select Power and
sleep settings.
Special keys
Identify the special keys.
Special keys 11

Table 2-7 Special keys and their descriptions
Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes specific functions when pressed in combination
with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the
icon symbols on f1 through f12 function keys.
(5) Power button ●When the computer is off, press the button briefly to
turn on the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep (select products only).
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
Bottom
Identify the bottom components.
12 Chapter 2 Getting to know your computer

Table 2-8 Bottom components and their descriptions
Component Description
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot
system problems or travel internationally with the computer. Labels can be in paper form or imprinted on
the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of
a tablet kickstand.
●Service label—Provides important information to identify your computer. When contacting support,
you might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most
closely matches the service label on your computer.
Labels 13

Table 2-9 Service label components
Component
(1) Serial number
(2) Product ID
(3) HP product name and model number
Table 2-10 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-11 Service label components
Component
(1) HP product name
14 Chapter 2 Getting to know your computer