HP Pavilion DV9500 Manual

HP Pavilion dv9500, dv9600, and dv9700
Entertainment PCs
Maintenance and Service Guide

© Copyright 2007 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel and Core are trademarks or registered
trademarks of Intel Corporation or its
subsidiaries in the United States and other
countries. Microsoft, Windows, and
Windows Vista are either trademarks or
registered trademarks of Microsoft
Corporation in the United States and/or other
countries. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties
for HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Sixth Edition: November 2007
First Edition: April 2007
Document Part Number: 448374-006

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC
adapter comply with the user-accessible surface temperature limits defined by the International Standard
for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1Product description
2External component identification
Top components ...................................................................................................................... 9
Display and top components ...................................................................................... 9
QuickPlay buttons ................................................................................................... 11
Keys ...................................................................................................................... 12
TouchPad ............................................................................................................... 13
Front components ................................................................................................................... 14
Right-side components ............................................................................................................ 15
Left-side components ............................................................................................................... 15
Bottom components ................................................................................................................ 17
3Illustrated parts catalog
Serial number location ............................................................................................................ 18
Computer major components ................................................................................................... 19
Display assembly components ................................................................................................. 26
Plastics Kit ............................................................................................................................. 28
Cable Kit .............................................................................................................................. 29
Mass storage devices ............................................................................................................. 30
Miscellaneous parts ................................................................................................................ 31
Sequential part number listing .................................................................................................. 32
4Removal and replacement procedures
Preliminary replacement requirements ....................................................................................... 40
Tools required ......................................................................................................... 40
Service considerations ............................................................................................. 40
Plastic parts ............................................................................................. 40
Cables and connectors ............................................................................. 41
Drive handling ......................................................................................... 41
Grounding guidelines .............................................................................................. 42
Electrostatic discharge damage .................................................................. 42
Packaging and transporting guidelines ........................................ 43
v

Workstation guidelines .............................................................. 43
Equipment guidelines ................................................................. 44
Unknown user password .......................................................................................... 45
Component replacement procedures ........................................................................................ 46
Serial number ......................................................................................................... 46
Battery ................................................................................................................... 47
Camera module ...................................................................................................... 48
Display inverter ....................................................................................................... 50
Hard drive ............................................................................................................. 52
Computer feet ......................................................................................................... 54
Memory module ...................................................................................................... 54
RTC battery ............................................................................................................ 56
WLAN module ........................................................................................................ 57
Optical drive .......................................................................................................... 59
Switch cover ........................................................................................................... 61
Keyboard ............................................................................................................... 63
Speaker assembly ................................................................................................... 66
Power button board ................................................................................................. 67
Display assembly .................................................................................................... 69
Top cover ............................................................................................................... 75
Wireless switch board ............................................................................................. 80
Bluetooth module .................................................................................................... 82
Front USB board ..................................................................................................... 84
ExpressCard assembly ............................................................................................. 85
Top cover trim ........................................................................................................ 87
Display switch module ............................................................................................. 89
Rear USB board ...................................................................................................... 90
System board ......................................................................................................... 92
Audio board ........................................................................................................... 97
Fan/heat sink assembly ........................................................................................... 99
Processor ............................................................................................................. 103
5Setup Utility
Starting the Setup Utility ........................................................................................................ 105
Using the Setup Utility ...........................................................................................................106
Changing the language of the Setup Utility ...............................................................106
Navigating and selecting in the Setup Utility .............................................................106
Displaying system information .................................................................................106
Restoring default settings in the Setup Utility ............................................................. 106
Using advanced Setup Utility features ...................................................................... 108
Closing the Setup Utility ......................................................................................... 108
Setup Utility menus ............................................................................................................... 108
Main menu ...........................................................................................................108
vi

Security menu ....................................................................................................... 109
System Configuration menu .................................................................................... 109
Diagnostics menu .................................................................................................. 109
6Specifications
Computer specifications ........................................................................................................ 110
17.0-inch, SXGA+ display specifications ................................................................................ 111
17.0-inch WXGA+ display specifications ................................................................................ 112
Hard drive specifications ...................................................................................................... 113
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications ............................... 114
HD DVD-ROM Drive with SuperMulti DVD±R/RW Double Layer support specifications ................. 115
Blu-ray Disc ROM Drive with SuperMulti DVD±R/RW Double-Layer (DL) support specifications ...... 116
System DMA specifications, Intel ............................................................................................ 117
System DMA specifications, AMD discrete and UMA graphics .................................................. 118
System interrupt specifications, Intel ........................................................................................ 119
System interrupt specifications, AMD discrete graphics ............................................................. 120
System interrupt specifications, AMD UMA graphics ................................................................ 121
System I/O address specifications, Intel .................................................................................. 122
System I/O address specifications, AMD discrete and UMA graphics ........................................ 124
System memory map specifications, Intel ................................................................................. 126
System memory map specifications, AMD discrete graphics ...................................................... 127
System memory map specifications, AMD UMA graphics .......................................................... 128
7Screw listing
Phillips PM2.5×8.0 captive screw .......................................................................................... 129
Phillips PM3.0×4.0 screw ..................................................................................................... 130
Phillips PM2.5×5.0 captive screw .......................................................................................... 131
Phillips PM2.0×11.0 screw ................................................................................................... 132
Phillips PM2.5×8.0 screw ..................................................................................................... 133
Phillips PM2.0×3.0 screw ..................................................................................................... 137
Phillips PM2.5×5.0 screw ..................................................................................................... 139
Phillips PM2.5×6.0 screw ..................................................................................................... 144
Phillips PM2.0×4.0 screw ..................................................................................................... 145
Phillips 2.5×4.0 captive screw ............................................................................................... 146
8Backup and recovery
Recovering system information ............................................................................................... 147
Creating recovery discs ......................................................................................... 147
Backing up your information ................................................................................... 148
When to back up ................................................................................... 148
Backup suggestions ................................................................................ 148
Using system restore points ...................................................................... 149
When to create restore points ................................................... 149
vii

Create a system restore point .................................................... 149
Restore to a previous date and time ........................................... 149
Performing a recovery ........................................................................................... 150
Recovering from the recovery discs ........................................................... 150
Recovering from the partition on the hard drive .......................................... 150
9Connector pin assignments
Audio-out (headphone) ......................................................................................................... 151
Audio-in (microphone) .......................................................................................................... 151
External monitor ................................................................................................................... 152
RJ-11 (modem) ..................................................................................................................... 153
RJ-45 (network) .................................................................................................................... 153
S-Video-out .......................................................................................................................... 154
Universal Serial Bus .............................................................................................................. 154
10 Power cord set requirements
Requirements for all countries or regions ................................................................................. 155
Requirements for specific countries or regions .......................................................................... 156
11 Recycling
Battery ................................................................................................................................ 157
Display ............................................................................................................................... 157
Index ............................................................................................................................... 163
viii

1Product description
Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
Product
Name
HP Pavilion dv9500, dv9600,
and dv9700 Entertainment
PCs
√ √ √ √ √
Proces-
sors
Intel® Core™ 2 Duo
processor:
T7700 (2.4-GHz, 4-MB L2 cache,
800-MHz FSB)
√ √ √
Intel® Core™ Duo processors:
T7500 (2.2-GHz, 4-MB L2 cache,
800-MHz FSB)
√ √ √
T7300 (2.0-GHz, 4-MB L2 cache,
800-MHz FSB)
√ √ √
T7100 (1.8-GHz, 2-MB L2 cache,
800-MHz FSB)
√ √ √
T5250e (1.5-GHz, 2-MB L2 cache,
667-MHz FSB)
√ √ √
T2300 (1.6-GHz, L2 cache, 533-
MHz FSB)
√ √ √
TJ85 (1.67-GHz, 2-MB L2 cache,
667-MHz FSB)
√ √ √
AMD Turion™ 64 X2 Dual-
Core Mobile Technology and
AMD Athlon™ 64 X2 Dual-
Core processors:
Turion TL-68 (2.4 -GHz, 1-MB L2
cache)
√ √
Turion TL-66 (2.3 -GHz, 1-MB L2
cache)
√ √
Turion TL-64 (2.2 -GHz, 1-MB L2
cache)
√ √
Turion TL-62 (2.1 -GHz, 1-MB L2
cache)
√√
1

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
Turion TL-60 (2.0 -GHz, 1-MB L2
cache)
√ √
Turion TL-58 (1.9 -GHz, 1-MB L2
cache)
√ √
Turion TL-56 (1.8 -GHz, 1-MB L2
cache)
√ √
Athlon TK-55 (1.86-GHz. 512-MB
L2 cache)
√ √
Athlon TK-53 (1.7-GHz. 512-MB L2
cache)
√ √
Chipset Northbridge: Intel PM965 √ √
Northbridge: Intel GM965 √
Southbridge: ICH8m √ √ √
Northbridge/Southbridge: nVidia
MCP67D
√
Northbridge/Southbridge: nVidia
MCP67M
√
Graphics nVidia Discrete PCI Express ×
16 Graphics:
√√ √
nVidia NB8P-SE (GeForce 8600M
GS, G86M-128 bit) with at least
256 MB of dedicated video memory
(16M×16 DDR2 × 8 PCs), with:
●511 MB of video memory
when system memory = 1 GB
(256 MB + 255 MB Turbo
Cache)
●1023 MB of video memory
when system memory = 2 GB
(256 MB + 767 MB Turbo
Cache)
●2047 MB of video memory
when system memory = 4 GB
(256 MB + 1791 MB Turbo
Cache)
System design supports up to 55-W
GPU requirement.
√
nVidia NB8M-SE -GS (GeForce
8400M GS) with at least 128 MB of
√√
2Chapter1Product description

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
dedicated video memory (16M ×
16 DDR2 × 4 PCs), with:
●192 MB of video memory
when system memory =
512 MB (128 MB + 64 MB
Turbo Cache)
●383 MB of video memory
when system memory = 1 GB
(128 MB + 255 MB Turbo
Cache)
●895 MB of video memory
when system memory = 2 GB
(128 MB + 767 MB Turbo
Cache)
●1919 MB of video memory
when system memory = 4 GB
(128 MB + 1535 MB Turbo
Cache)
System design supports up to 55-W
GPU requirement.
Intel Extreme Graphics - Intel GMA
X3100 UMA (integrated) with
shared video memory:
●Up to 64 MB when system
memory = 512 MB
●Up to 251 MB when system
memory = 1024 MB
●Up to 358 MB when system
memory > 2047 MB
Memory size is dynamically
allocated.
√
UMA nVidia MCP67M with
shared video memory, and
●Up to 128 MB on computer
models with 512 MB of system
RAM
●Up to 287 MB on computer
models with 1024 MB of
system RAM
●Up to 559 MB on computer
models with 2048 MB of
system RAM
●Up to 559 MB on computer
models with 4096 MB of
system RAM
√
3

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
Memory size is dynamically
allocated.
Panels 17.0-inch dual lamp WXGA+
BrightView (1440 × 900), 200 nits
typical brightness
√ √ √ √
17.0-inch single lamp SXGA+
BrightView 1680 × 1050), 200 nits
typical brightness
√ √ √ √ √
17.0-inch single lamp WXGA
BrightView (1440 × 900), 200 nits
typical brightness
√ √ √ √ √
Memory 2 SODIMM slots √ √ √ √ √
Customer-accessible/upgradable √ √ √ √ √
PC2-5300, 667-MHz, DDR2 √ √ √ √ √
Dual-channel support √ √ √ √ √
Supports up to 4096 MB of system
memory
●2048-MB total system memory
(1024 MB × 2)
●1024-MB total system memory
(1024 MB × 1)
√ √ √ √ √
Hard
drives
Supports all Serial ATA (SATA) 9.5-
mm, 2.5-inch hard drives
√ √ √ √ √
RAID software support not required
for second hard drive
√ √ √ √ √
Single hard drive configurations:
●250-GB, 5400-rpm
●200-GB, 4200-rpm
●160-GB, 5400-rpm
●120-GB, 7200- and 5400-rpm
●100-GB, 7200-rpm
●80-GB, 5400-rpm
√ √ √ √ √
Dual hard drive configurations:
●500-GB, 5400-rpm (250 GB ×
2)
●400-GB, 4200-rpm (200 GB ×
2)
●320-GB, 5400-rpm (160 GB ×
2)
√√√ √√
4Chapter1Product description

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
●280-GB, 5400-rpm (160 GB +
120 GB)
●240-GB, 7200-rpm (120 GB ×
2)
●240-GB, 5400-rpm (120 GB x
2)
●200-GB, 7200-rpm (100 GB ×
2)
●200-GB, 5400-rpm (120 GB +
80 GB)
Optical
drives
12.7-mm tray load √ √ √ √ √
Parallel ATA √ √ √ √ √
Fixed (1 screw for removal) √ √ √ √ √
Support for the following optical drives:
●Blu-ray Disc ROM Drive with
SuperMulti DVD±R/RW
Double-Layer (DL) support
(select models only)
√ √
●HD DVD-ROM Drive with
SuperMulti DVD±R/RW
Double Layer support
√√ √
●DVD±RW and CD-RW
SuperMulti Double-Layer
Combo Drive with LightScribe
√ √ √ √ √
●DVD±RW and CD-RW
SuperMulti Double-Layer
Combo Drive
√ √ √ √ √
Camera Low-light VGA camera √ √ √ √ √
Fixed (no tilt) √ √ √ √ √
640 × 480 by 20 frames per second √ √ √ √ √
Diskette
drive
Supports external USB drive only √ √ √ √ √
Audio HD Audio (Realtek ALC861-VD-GR) √ √ √
HD Audio - Conexant CX20549-12) √ √
Supports Microsoft Premium
Requirements
√ √ √ √ √
Pavilion-branded Altec Lansing
speakers
√ √ √ √ √
2 omnidirectional microphones,
dual array with appropriate
software (supports beam forming,
√√√ √√
5

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
echo cancellation, and noise
suppression)
Modem 56K V.92 data/fax modem √ √ √ √ √
Supports all world-wide certification
requirements
√ √ √ √ √
Ethernet Integrated Realtek RT8111B
10/100/1000 network interface
card (NIC)
√ √
Integrated Realtek RT8101e
10/100 NIC
√
Integrated Realtek RTL8211B
10/100 NIC
√
Integrated Realtek RT8201CL
10/100 NIC
√
Wireless Integrated wireless local area
network (WLAN) options by
way of wireless module:
√ √ √
Intel PRO wireless 3945 a/b/g and
b/g with 2 antennae built into the
display assembly
√ √ √
Intel WLAN + Bluetooth® √ √ √
802.11b/g for use only in North
America, includes two 2.4-GHz
antennae in display assembly
√ √ √
Intel PRO wireless 4965 a/b/g with
2 antennae built into the display
assembly and a/b/g/n with 3
antennae built into the display
assembly
√ √ √
Broadcom 4321AGN Wi-Fi
Adapter (802.11 a/b/g/ draft-n) +
Bluetooth with 2 antennas
√ √
Broadcom 4321AGN Wi-Fi
Adapter (802.11 a/b/g/ draft-n)
with 2 antennas
√ √
External
media
card
One ExpressCard 54 slot, supports
Hybrid Analog+ATSC and DVBT TV
tuner
√ √ √ √ √
One Mini PCIe slot √ √ √ √ √
Digital Media Slot, supports SD,
MMC, SD I/O, MS, MSP, xD
√ √ √ √ √
Ports Audio-in (mono microphone) √ √ √ √ √
Audio-out (stereo headphone) √√√ √√
6Chapter1Product description

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
Audio-out (stereo headphone with
S/PDIF)
√ √ √ √ √
Consumer infrared √ √ √ √ √
High-Definition Multimedia Interface
(HDMI, on select models only)
√√ √
IEEE 1394a √ √ √ √ √
RJ-11 (modem) √ √ √ √ √
RJ-45 (Ethernet, includes link and
activity lights)
√ √ √ √ √
S-Video-out √ √ √ √ √
USB (4 on computer models not
equipped with a fingerprint reader;
3 on computer models equipped
with a fingerprint reader)
√ √ √ √ √
VGA (Dsub 15-pin) √ √ √ √ √
2-pin AC power for 90-W AC
adapter
√ √ √ √
2-pin AC power for 65-W AC
adapter
√
Docking Expansion port 3 supports the HP
xb3000 Notebook Expansion Base
and HP Notebook QuickDock
√ √ √ √ √
Keybrd/
pointing
devices
17-inch full-size keyboard with
numeric keypad
√ √ √ √ √
Touchpad supports 2-way scrolling √ √ √ √ √
Taps enabled as default √ √ √ √ √
Power
require-
ments
8-cell 2.55-Ah Li-ion battery √ √ √ √ √
8-cell 2.20-Ah Li-ion battery √ √ √ √ √
90-W AC adapter with localized
cable plug support (2-wire plug with
ground pin, supports 2-pin DC
connector)
√ √ √ √
65-W AC adapter with localized
cable plug support (2-wire plug with
ground pin, supports 2-pin DC
connector)
√
Security Security cable slot √ √ √ √ √
Fingerprint reader (select models
only)
√√√ √√
7

Category Description Full-
featured
models
(AMD)
Defeatured
models
(AMD)
8m GM
system
board
(Intel)
8m PM
system
board
(Intel)
8p PM
system
board
(Intel)
Operat-
ing
system
Preinstalled:
Windows Vista® with embedded
QuickPlay Direct
√ √ √
Windows Vista Business (32-bit) √ √ √ √ √
Windows Vista Ultimate (64-bit) √ √ √ √ √
Windows Vista Premium (64-bit) √ √ √ √ √
Service-
ability
End-user replaceable parts: √ √ √ √ √
AC adapter √ √ √ √ √
Battery (system) √ √ √ √ √
Hard drives (2) √ √ √ √ √
Memory module √ √ √ √ √
Optical drive √ √ √ √ √
WLAN module √√√ √√
8Chapter1Product description

2External component identification
Top components
Display and top components
Item Component Description
(1) Internal microphones (2) (select models only) Record sound.
NOTE: If there is a microphone icon next to each
microphone opening, the computer has internal
microphones.
(2) Integrated camera (select models only) Records video and captures still photographs.
(3) Speakers (2) Produce sound.
(4) Num lock light On: Num lock is on or the embedded numeric keypad is
enabled.
Top components 9

Item Component Description
(5) Volume scroll zone Adjusts speaker volume. Slide your finger to the left to
decrease volume and to the right to increase volume. You
can also tap the minus sign on the scroll zone to decrease
volume, or tap the plus sign on the scroll zone to increase
volume.
(6) Volume mute button Mutes and restores the speaker sound.
(7) Caps lock light On: Caps lock is on.
(8) Power button* ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button to shut down
the computer.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the button
briefly to exit Hibernation.
If the computer has stopped responding and Windows®
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off the computer.
To learn more about power settings, select Start > Control
Panel > System and Maintenance > Power
Options.
*This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help
and Support.
10 Chapter 2External component identification

QuickPlay buttons
Item Component Description
(1) Media button Launches the QuickPlay program.
NOTE: If the computer has been set up to require a logon
password, you may be asked to log on to Windows.
QuickPlay launches after you log on. Refer to the QuickPlay
online Help for more information.
(2) DVD button Launches the DVD playback feature of the QuickPlay
program.
NOTE: If the computer has been set up to require a logon
password, you may be asked to log on to Windows.
QuickPlay launches after you log on. Refer to the QuickPlay
online Help for more information.
(3) Previous/rewind button When a disc is playing in the optical drive:
●Plays the previous track or chapter, when pressed
once.
●Rewinds when pressed with the fn key.
(4) Play/pause button Plays or pauses the disc.
(5) Next/fast forward button ●Plays the next track or chapter when the button is
pressed once.
●Fast forwards media when pressed simultaneously with
the fn key.
(6) Stop button Stops the disc.
Top components 11

Keys
Item Component Function
(1) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
(2) caps lock key Enables caps lock and turns on the caps lock light.
(3) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(4) Windows logo key Displays the Windows® Start menu.
(5) Windows applications key Displays a shortcut menu for items beneath the pointer.
(6) Arrow keys Move the cursor around the screen.
(7) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
(8) num lock key Enables numeric lock, turns on the embedded numeric
keypad, and turns on the num lock light.
12 Chapter 2External component identification