HP Z38c Manual

Maintenance and Service Guide
Z38c model

SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

© Copyright 2021 HP Development
Company, L.P.
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owned by its proprietor and used by HP
Inc. under license. NVIDIA is a trademark
and/or registered trademark of NVIDIA
Corporation in the U.S. and other
countries. USB Type-C and USB-C are
registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned
by the Video Electronics Standards
Association (VESA) in the United States
and other countries.
The information contained herein is
subject to change without notice. The
only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or
omissions contained herein.
First Edition: March. 2021
Document Part Number: 914229-Z38c-
MSG-V1”
Assembly part number: 914229-001
Product notice
Only trained service personnel familiar with
this product should service it. Before
performing any maintenance or service, be
sure to read “Important Safety Information”.

iii
Table of Contents
1.Getting started ................................................................................................................................................ 1
Important safety information.................................................................................................................... 1
Important service information and precautions........................................................................................ 1
RoHS (2002/95/EC) requirements........................................................................................................... 2
General descriptions ............................................................................................................................... 2
Firmware updates.................................................................................................................................... 3
Before returning the repaired product to the customer ........................................................................... 3
2.Monitor features .............................................................................................................................................. 4
Features .................................................................................................................................................. 4
Front components.................................................................................................................................... 5
Rear components .................................................................................................................................... 6
Locating the serial number and product number..................................................................................... 8
3. llustrated parts catalog................................................................................................................................. 10
How to order parts ................................................................................................................................. 11
4. Removal and replacement procedures ....................................................................................................... 13
Preparation for disassembly.................................................................................................................. 13
RC ......................................................................................................................................................... 14
Power board .......................................................................................................................................... 17
Connector repair.................................................................................................................................... 18
Audio connector M1 .................................................................................................................... 19
HDMI connector J2 ..................................................................................................................... 19
DP connector J3 ......................................................................................................................... 20
USB connector J4 ....................................................................................................................... 21
USB connector J5 ....................................................................................................................... 22
Function test .......................................................................................................................................... 22
Function test .......................................................................................................................................... 22
Support and troubleshooting ................................................................................................................. 23

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1.Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to
service personnel. The cautions and notes are not exhaustive. Proper service methods are important to
the safe, reliable operation of equipment. Improper service methods can damage equipment.
The service procedures recommended and described in this service manual provide effective methods of
performing service operations. Service engineers should have prior repair knowledge and experience as
well as appropriate training for the product before performing service procedures.
●Be sure your working environment is dry and clean and meets all government safety
requirements.
●Be sure that other persons are safe while you are servicing the product.
●Do not perform any action that can cause a hazard to the customer or make the product unsafe.
●Use proper safety devices to ensure your personal safety.
●Always use approved tools and test equipment for servicing.
●Never assume the product’s power is disconnected from the main power supply. Check that it
is disconnected before opening the product’s cabinet.
●Modules containing electrical components are sensitive to electrostatic discharge (ESD).
Follow ESD safety procedures while handling these parts.
●Some products contain more than one battery. Do not disassemble or expose a battery to high
temperatures, such as throwing into fire, or the battery may explode.
●Refer to government requirements for battery recycling or disposal.
This information provides general service information for the monitor. Adherence to the
procedures and precautions is essential for proper service.
IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service
or maintenance for it. Before performing any service or maintenance, personnel must read the important
safety information.
IMPORTANT: You must disconnect the power cord from the power source before opening the monitor
to prevent component damage.
Important service information and precautions
●Repair must be performed by professional service technicians in a repair center. End users
should not perform these procedures.

2
●Please note during servicing that the primary side is the high voltage area.
●This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering.
●If you must change a capacitor, be sure to match the polarity as printed on the PCB.
●If you must replace a capacitor, make sure the specification and part number match the BOM
and location.
●If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the
near pin.
●Do not get the board wet. Water and moisture can cause a short circuit that causes
malfunctions.
●To avoid damage, be sure to use lead-free solder.
●When soldering, work quickly to avoid overheating the circuit board.
●Keep the soldering iron tip clean and well tinned when replacing parts.
●After repair, perform a close inspection of the circuit board to confirm it is in good condition.
●After repair, perform a function test to confirm the power supply is working properly.
ERP Lot5 requirement
1. A professional repairer must have the technical competence to repair electronic displays and
comply with the applicable regulations for repairers of electrical equipment in the Member States
where the repairer operates. Reference to an official registration system as professional repairer,
where such a system exists in the Member States, shall be accepted as proof of compliance.
2. A professional repairer must have insurance that covers liabilities resulting from repairs,
regardless of whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a
legal requirement by the EU (European Union) for the global electronics industry sold in the EU and
other countries. Any electrical and electronics products launched in the market after June 2006 should
meet this RoHS requirement. Products launched in the market before June 2006 are not required to be
compliant with RoHS parts. If the original parts are not RoHS complaint, the replacement parts can be
non-ROHS complaint. If the original parts are RoHS compliant, the replacement parts MUST be RoHS
complaint.
If product service or maintenance requires replacing parts, confirm the RoHS requirement before
replacement.
General descriptions
This manual contains general information. There are two levels of service:
Level 1: Cosmetic/appearance/alignment service

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Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor
does not need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to
operate without the potential of electrical shock. Do not use a line isolation transformer during this
check.
Measurements that are not within specified limits present a possible shock hazard. You must check and
repair the product before returning it to the customer.

4
2.Monitor features
This chapter provides an overview of the monitor’s features.
Features
Depending on the model, your monitor might include the following features:
95.29 cm (37.5 in) curved 2300r with 3840 x 1600 resolution, Ultra-Wide Quad High Definition
(UWQHD) backlit display, plus full-screen support for lower resolutions
Tilt capability and easy viewing from sitting or standing position, or while moving from one side of
the monitor to the other
Swivel and height adjustment capabilities
HDMI (High-Definition Multimedia Interface) video input
DisplayPort video input
USB Type-C port with power delivery up to 65 W and DisplayPort Alternate Mode
USB 3.0 hub with three ports
Audio-out (headphone) jack
Premium integrated speakers
Plug and Play capability if supported by your operating system
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
HP Display Assistant software for adjusting monitor settings and enabling theft-deterrence
features
HDCP (High-bandwidth Digital Content Protection) used on digital inputs
In select regions, software and documentation optical disc provided with the monitor in select
regions that includes monitor drivers and product documentation
VESA mounting bracket for attaching the monitor to a wall-mount device or swing arm
Low Blue Light Mode settings to create a more relaxing and less stimulating image
NOTE: For safety and regulatory information, refer to the Product Notices provided on your
optical disc, if one is included, or in your documentation kit. To locate updates to the user guide
for your product, go to http://www.hp.com/support. Select Find your product, and then follow
the on-screen instructions.
NOTE: For safety and regulatory information, refer to the Product Notices provided in your
documentation kit. To access the latest user guides or manuals for your product, go to
http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.