HP 3PAR StoreServ 7000 User manual

HP 3PAR StoreServ 7450 and 7450c
Storage Service Guide
Abstract
This guide provides information about maintenance and upgrading HP 3PAR StoreServ 7450 and 7450c Storage system
hardware components for authorized technicians.
HP Part Number: QL226-98175
Published: October 2015

© Copyright 2014, 2015 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft® and Windows® are trademarks of the Microsoft group of companies.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Warranty
WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:
http://www.hp.com/go/storagewarranty
Printed in the US

Contents
1 Understanding LED Indicator Status...............................................................8
Enclosure LEDs.........................................................................................................................8
Bezels LEDs.........................................................................................................................8
Disk Drive LEDs....................................................................................................................9
Storage System Component LEDs................................................................................................9
Power Cooling Module LEDs..................................................................................................9
I/O Modules LEDs.............................................................................................................12
Controller Node and Internal Component LEDs...........................................................................13
Ethernet LEDs....................................................................................................................15
Node FC and CNA Port LEDs..............................................................................................15
16 G Fibre Channel (FC) Adapter LEDs.................................................................................16
10 G Ethernet Adapter LEDs................................................................................................17
1 G Ethernet Adapter LEDs.................................................................................................18
Fibre Channel (FC) Adapter LEDs.........................................................................................18
Converged Network Adapter (CNA) LEDs.............................................................................19
Node FC and CNA Port Numbering....................................................................................19
SAS Port LEDs....................................................................................................................21
Interconnect Port LEDs.........................................................................................................22
Verifying Service Processor LEDs...............................................................................................23
2 Servicing the Storage System......................................................................26
Service Processor Onsite Customer Care ...................................................................................26
Accessing the HP 3PAR Management Console.......................................................................26
CSR......................................................................................................................................26
Types of CSR.....................................................................................................................26
Accessing Replacement Videos............................................................................................27
Parts-only Warranty Service.................................................................................................27
Identifying a Replaceable Part..................................................................................................27
Swappable Components.....................................................................................................28
Getting Recommended Actions.................................................................................................28
Powering Off/On the Storage System........................................................................................29
Powering Off.....................................................................................................................29
Powering On.....................................................................................................................30
Disengaging the PDU Pivot Brackets..........................................................................................30
Repairing a Disk Drive.............................................................................................................31
Removing a 2.5 inch Disk ..................................................................................................35
Removing a 3.5 inch Disk...................................................................................................35
Installing a Disk Drive.........................................................................................................36
Verifying Disk Drives...........................................................................................................38
Controller Node Replacement Procedure....................................................................................38
Preparation.......................................................................................................................38
Node Identification and Shutdown.......................................................................................39
Node Removal..................................................................................................................39
Node Installation...............................................................................................................39
Node Verification..............................................................................................................41
SFP Repair.............................................................................................................................41
Replacing an SFP...............................................................................................................45
3 Using Strong Passwords.............................................................................46
Time-based Passwords.............................................................................................................46
Encrypted Ciphertext Passwords................................................................................................46
Exporting Ciphertext..........................................................................................................46
Contents 3

Changing the Ciphertext Password.......................................................................................46
Setting or Changing the Password Mode...................................................................................47
4 Support and Other Resources.....................................................................48
Contacting HP........................................................................................................................48
HP 3PAR documentation..........................................................................................................48
Typographic conventions.........................................................................................................49
Documentation feedback.........................................................................................................49
A Installing Storage Software Manually..........................................................50
Connecting to the Laptop.........................................................................................................50
Connecting the Laptop to the Controller Node.......................................................................50
Connecting the Laptop to the HP 3PAR Service Processor........................................................50
Serial Cable Connections....................................................................................................50
Manually Initializing the Storage System Software.......................................................................51
Manually Setting up the Storage System................................................................................51
Installing HP 3PAR OS Files .....................................................................................................54
Adding a Storage System to the Service Processor......................................................................55
Exporting Test LUNs................................................................................................................57
Defining Hosts...................................................................................................................57
Creating and Exporting Test Volumes....................................................................................58
B Connecting to the Service Processor............................................................59
Using a Serial Connection.......................................................................................................59
C Illustrated Parts Catalog............................................................................61
Drive Enclosure Components....................................................................................................61
Storage System Components....................................................................................................64
Controller Node and Internal Components.................................................................................66
Service Processor....................................................................................................................69
Miscellaneous Cables and Parts...............................................................................................69
D Disk Drive Numbering...............................................................................72
Numbering Disk Drives............................................................................................................72
4 Contents

Figures
1 Bezel LEDs........................................................................................................................8
2 Disk Drive LEDs..................................................................................................................9
3 PCM LEDs.......................................................................................................................10
4 Drive PCM LEDs...............................................................................................................11
5 I/O Module....................................................................................................................12
6 I/O Module LEDs.............................................................................................................12
7 External Port Activity LEDs.................................................................................................13
8 Controller Node LEDs.......................................................................................................14
9 Controller Node Indicator LEDs..........................................................................................14
10 Ethernet LEDs...................................................................................................................15
11 FC Port LEDs....................................................................................................................16
12 16 G FC Adapter LEDs.....................................................................................................16
13 10 G Ethernet Adapter LEDs..............................................................................................17
14 1 G Ethernet Adapter LEDs................................................................................................18
15 FC Adapter LEDs.............................................................................................................18
16 CNA LEDs......................................................................................................................19
17 FC Ports..........................................................................................................................19
18 16G FC HBA Ports...........................................................................................................20
19 10G Ethernet HBA Ports....................................................................................................20
20 1G Ethernet HBA Ports......................................................................................................20
21 FC Adapter Ports.............................................................................................................21
22 CNA Ports......................................................................................................................21
23 SAS port LEDs.................................................................................................................22
24 7450 Interconnect Ports LEDs.............................................................................................22
25 7450 Interconnect Ports LEDs.............................................................................................23
26 Front Panel LEDs...............................................................................................................23
27 Rear Panel LEDs...............................................................................................................24
28 Product label with HP Spare part number............................................................................27
29 Verify Drive Failure Alert...................................................................................................29
30 Disengaging the PDU Pivot Brackets....................................................................................31
31 Summary Tab..................................................................................................................33
32 Filtered Table...................................................................................................................33
33 Alert Details....................................................................................................................34
34 Cage Link for Failed Drive.................................................................................................34
35 Tool Bar Locate Icon.........................................................................................................34
36 Locate Cage Dialog Box...................................................................................................35
37 Removing a 2.5 inch Disk ................................................................................................35
38 Removing a 3.5 inch disk drive..........................................................................................36
39 Installing a 2.5 inch disk drive...........................................................................................37
40 Installing a 3.5 inch disk drive...........................................................................................37
41 Verify Node LED Status.....................................................................................................39
42 Verifying the Node Status..................................................................................................41
43 Replaced Node Status LED................................................................................................41
44 Port details......................................................................................................................44
45 Port details......................................................................................................................45
46 Maintenance PC Connector Pin-outs...................................................................................50
47 Service Processor Connector Pin-outs..................................................................................51
48 HP DL320e SP Ports.........................................................................................................59
49 HP M6710 Drive Enclosure (2U24) ....................................................................................61
50 HP M6720 Drive Enclosure (4U24) ....................................................................................61
51 2.5-inch SFF disk drive......................................................................................................62
52 3.5-inch LFF disk drive .....................................................................................................62

53 764 W Power Cooling Module without Battery....................................................................64
54 764 W Power Cooling Module Battery...............................................................................64
55 580 W Power Cooling Module .........................................................................................65
56 I/O Module....................................................................................................................65
57 Controller Node..............................................................................................................66
58 Node Disk......................................................................................................................66
59 4-port Fibre Channel Adapter............................................................................................66
60 2-port CNA Adapter........................................................................................................67
61 FC SFP Adapter...............................................................................................................67
62 Internal Node Components...............................................................................................68
63 Internal Node Components...............................................................................................68
64 HP DL320e.....................................................................................................................69
65 7450 2-Node - displayed as DCN1 in software output..........................................................72
66 7450 4 Controller Node Displayed as DCN1 in Software Output...........................................72
67 M6710 (2U24) Displayed as DCS2 in Software Output.........................................................73
68 M6720 (4U24) Displayed as DCS1 in Software Output........................................................73
Tables
1 Bezel LEDs........................................................................................................................8
2 Disk Drive LEDs..................................................................................................................9
3 PCM LED Descriptions......................................................................................................10
4 Drive PCM LED Descriptions..............................................................................................11
5 I/O Module LEDs.............................................................................................................13
6 Controller Node LEDs.......................................................................................................14
7 Ethernet LEDs...................................................................................................................15
8 FC Port LEDs....................................................................................................................16
9 16 G FC Adapter LEDs.....................................................................................................16
10 10 G Ethernet Adapter LEDs..............................................................................................17
11 1 G Ethernet Adapter LEDs................................................................................................18
12 FC Adapter LEDs.............................................................................................................18
13 CNA LEDs......................................................................................................................19
14 FC Ports..........................................................................................................................19
15 16G FC HBA Ports...........................................................................................................20
16 10G Ethernet HBA Ports....................................................................................................20
17 1G Ethernet HBA Ports......................................................................................................21
18 FC Adapter Ports.............................................................................................................21
19 CNA Ports......................................................................................................................21
20 SAS port LEDs.................................................................................................................22
21 Interconnect Port LEDs.......................................................................................................23
22 Front Panel LEDs...............................................................................................................24
23 Rear Panel LEDs...............................................................................................................24
24 Document conventions......................................................................................................49
25 Drive Chassis FRUs ..........................................................................................................62
26 Storage System Components .............................................................................................65
27 Controller Node and Components......................................................................................67
28 Internal Node Components...............................................................................................68
29 Service Processor.............................................................................................................69
30 Storage System Cables ....................................................................................................69
31 Miscellaneous Parts .........................................................................................................70
32 Service Processor Parts .....................................................................................................71

Procedures
1 .....................................................................................................................................59

1 Understanding LED Indicator Status
NOTE: References to 7200 models imply 7200/7200c.
References to 7400 models imply 7400/7400c/7440c.
Storage system components have LEDs to indicate status of the hardware and whether it is
functioning properly. These indicators help diagnose basic hardware problems. You can quickly
identify hardware problems by examining the LEDs on all components using the tables and
illustrations in this chapter.
Enclosure LEDs
Bezels LEDs
The bezels are located at the front of the system on each side of the drive enclosure and include
three LEDs.
Figure 1 Bezel LEDs
Table 1 Bezel LEDs
IndicatesAppearanceLEDCallout
On – System power is available.GreenSystem Power1
On – System is running on battery power.Amber
On – System hardware fault to I/O modules or PCMs within the enclosure.
At the rear of the enclosure, identify if the PCM or I/O module LED is also
Amber.
AmberModule Fault2
On – Specific disk drive LED identifies the affected disk. This LED applies to
disk drives only.
AmberDisk Drive
Status
3
NOTE: Prior to running the installation scripts, the numeric display located under the Disk Drive
Status LED on the bezels may not display the proper numeric order in relation to their physical
locations. The correct sequence will be displayed after the installation script completes.
8 Understanding LED Indicator Status

Disk Drive LEDs
The LEDs are located on the front of the disk drives:
Figure 2 Disk Drive LEDs
Table 2 Disk Drive LEDs
IndicatesStatusAppearanceLED
Disk failed and is ready to be replaced.OnAmber1 - Fault
The locatecage command has been
issued. Fault LEDs for failed disk drives do
Flashing
not flash. The I/O module Fault LEDs at the
rear of the enclosure also blink.
Normal operationOnGreen2 - Activity
ActivityFlashing
Storage System Component LEDs
The storage system includes the following components in the enclosure at the rear of the system.
Power Cooling Module LEDs
The PCM has four or six LEDs, depending on PCM, and all are located in the corner of the module.
Storage System Component LEDs 9

Figure 3 PCM LEDs
The following table describes the LED states.
Table 3 PCM LED Descriptions
IndicatesAppearanceLEDIcon
No AC power or PCM faultOn
AmberAC input fail
Firmware downloadFlashing
AC present and PCM On / OKOn
GreenPCM OK
Standby modeFlashing
PCM fail or PCM faultOn
AmberFan Fail
Firmware downloadFlashing
No AC power or fault or out of toleranceOn
AmberDC Output Fail
Firmware downloadFlashing
Hard fault (not recoverable)On
AmberBattery Fail
Soft fault (recoverable)Flashing
10 Understanding LED Indicator Status

Table 3 PCM LED Descriptions (continued)
IndicatesAppearanceLEDIcon
Present and chargedOn
GreenBattery Good
Charging or disarmedFlashing
Drive PCM LEDs
The following figure shows the drive enclosure PCM LEDs.
Figure 4 Drive PCM LEDs
The next table describes the drive PCM LED states.
Table 4 Drive PCM LED Descriptions
IndicatesAppearanceLEDIcon
No AC power or PCM faultOn
AmberAC input fail
FiPartner PCM Faulty/Off or Firmware
Download
Flashing
AC Present and PCM On / OKOn
GreenPCM OK
Standby modeFlashing
Storage System Component LEDs 11

Table 4 Drive PCM LED Descriptions (continued)
IndicatesAppearanceLEDIcon
PCM fail or PCM faultOn
AmberFan Fail
Firmware downloadFlashing
No AC power or fault or out of toleranceOn
AmberDC Output Fail
Firmware downloadFlashing
I/O Modules LEDs
I/O modules are located on the back of the system. I/O modules have two mini-SAS universal
ports, which can be connected to HBAs or other ports and each port includes External Port Activity
LEDs, labeled 0–3. The I/O module also includes a Power and Fault LED.
Figure 5 I/O Module
Figure 6 I/O Module LEDs
12 Understanding LED Indicator Status

Table 5 I/O Module LEDs
MeaningStateAppearanceFunctionIcon
Power is onOnGreenPower
Power is offOff
FaultOnAmberFault
Normal operationOff
Locate command issuedFlashing
Figure 7 External Port Activity LEDs
MeaningStateAppearanceFunction
Ready, no activityOnGreenExternal Port Activity; 4 LEDs for
Data Ports 0 through 3 Not ready or no powerOff
ActivityFlashing
Controller Node and Internal Component LEDs
Controller node LEDs are shown in the following table.
Controller Node and Internal Component LEDs 13

Figure 8 Controller Node LEDs
1
2
3
NOTE: Issue the locatenode command to flash the UID LED blue.
Figure 9 Controller Node Indicator LEDs
Table 6 Controller Node LEDs
Not a Cluster memberOnGreenStatus
BootRapid Flashing
Cluster memberSlow Flashing
OK to removeOnBlueUnit ID
Not OK to removeOff
Locate command issuedFlashing
14 Understanding LED Indicator Status

Table 6 Controller Node LEDs (continued)
FaultOnAmberFault
No faultOff
Node in cluster and there is a faultFlashing
Ethernet LEDs
The controller node has two built-in Ethernet ports and each includes two LEDs:
•MGMT — Eth0 port provides connection to the public network
•RC-1 — designated port for Remote Copy functionality
Figure 10 Ethernet LEDs
Table 7 Ethernet LEDs
1 Gbe LinkOnGreenLink Up SpeedLeft LED
100 Mbit LinkOnAmber
No link established or 10 Mbit LinkOff
No link activityOnGreenActivityRight LED
No link establishedOff
Link activityFlashing
Node FC and CNA Port LEDs
The controller node has two onboard FC ports; each includes two LEDs. The arrow head-shaped
LEDs point to the port they are associated with.
NOTE: Incorrectly configured interconnect cables illuminate amber port LEDs.
Controller Node and Internal Component LEDs 15

Figure 11 FC Port LEDs
Table 8 FC Port LEDs
Wake up failure (dead device) or power is not appliedOffNo lightAll ports
Not connectedOffAmberFC-1
Connected at 4GB/sec.3 fast blinks
Connected at 8GB/sec.4 fast blinks
Normal/Connected – link upOnGreenFC-2
Link down or nor connectedFlashing
16 G Fibre Channel (FC) Adapter LEDs
Figure 12 16 G FC Adapter LEDs
Table 9 16 G FC Adapter LEDs
State2 – Yellow LED1 – Green LED
Boot failure (dead board)OffOff
POST failure (dead board)OnOff
Boot failure after POSTSlow blinkOff
Not definedFast blinkOff
POST processing in progressFlashingOff
Failure in common code moduleOffOn
16 Understanding LED Indicator Status

Table 9 16 G FC Adapter LEDs (continued)
State2 – Yellow LED1 – Green LED
Failure in common code moduleOnOn
Normal (link up at 2G FC) (legacy compatibility only)One fast blinkOn
Normal (link up at 4G FC)Two fast blinksOn
Normal (link up at 8G FC)Three fast blinksOn
Normal (link up at 16G FC)Four fast blinksOn
Not definedFlashingOn
Normal – link downOffSlow blink
Not definedOnSlow blink
Not definedSlow blinkSlow blink
Not definedFast blinkSlow blink
Not definedFlashingSlow blink
Not definedOffFast blink
Not definedOnFast blink
Not definedSlow blinkFast blink
BeaconingFast blinkFast blink
Not definedFlashingFast blink
10 G Ethernet Adapter LEDs
Figure 13 10 G Ethernet Adapter LEDs
Table 10 10 G Ethernet Adapter LEDs
StateLED
Link speed 10Gb/sOn1 – Amb=10G
Link speed 1Gb/sOff
Link upOn2 – ACT/Port
Link activityBlinking
Controller Node and Internal Component LEDs 17

1 G Ethernet Adapter LEDs
Figure 14 1 G Ethernet Adapter LEDs
Table 11 1 G Ethernet Adapter LEDs
StateLED
Link speed 1Gb/sOn1 – Green LED
Link speed 100Mb/sOff
Link upOn2 – Green LED
Link activityBlinking
Link downOff
Fibre Channel (FC) Adapter LEDs
Figure 15 FC Adapter LEDs
Table 12 FC Adapter LEDs
Wake up failure (dead device) or power is not appliedOffNo lightAll ports
Not connectedOff
AmberPort speed Connected at 4GB/sec.3 fast blinks
Connected at 4GB/sec.4 fast blinks
Normal/Connected – link upOn
GreenLink status Link down or not connectedFlashing
18 Understanding LED Indicator Status

Converged Network Adapter (CNA) LEDs
Figure 16 CNA LEDs
Table 13 CNA LEDs
Link downOff
GreenLinkUpper Link upOn
No activityOff
GreenACT (Activity)Lower ActivityOn
Node FC and CNA Port Numbering
Port position is displayed as Node:Slot:Port (N:S:P) in the Management Console.
Figure 17 FC Ports
Table 14 FC Ports
Slot:PortPort
1:1FC-1
1:2FC-2
Controller Node and Internal Component LEDs 19

Figure 18 16G FC HBA Ports
Table 15 16G FC HBA Ports
Slot:PortPort
2:11
2:22
Figure 19 10G Ethernet HBA Ports
Table 16 10G Ethernet HBA Ports
Slot:PortPort
2:11
2:22
Figure 20 1G Ethernet HBA Ports
20 Understanding LED Indicator Status