HP J3278B - SureStore CD-ROM Server/Tower 7 NAS... User manual

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User’s Guide
HP J4148A SureStore CD Expansion Tower
J4148.boo.book Page 1 Tuesday, November 24, 1998 10:24 AM

© Copyright 1998
Hewlett-Packard Company.
All rights reserved. Reproduction, adaptation or
translation without prior written permission is
prohibited, except as allowed under the copy-
right laws.
Publication number
5967-9867
User’s Manual, First Edition,
December 1998
Applicable Products:
J4148A
Trademark Credits
Microsoft®, MS-DOS®, Windows®, Microsoft
Windows NT® are U.S. registered trademarks
of Microsoft Corporation. UNIX® is a registered
trademark of The Open Group. Netscape Navi-
gator is a U.S. trademark of Netscape Commu-
nications Corporation.
Warranty
The information contained in this document is
subject to change without notice.
HEWLETT-PACKARD COMPANY MAKES
NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING,
BUT NOT LIMITED TO, THE IMPLIED WAR-
RANTIES OF MERCHANTABILITY AND FIT-
NESS FOR A PARTICULAR PURPOSE.
Hewlett-Packard shall not be liable for errors
contained herein or for incidental or consequen-
tial damages in connection with the furnishing,
performance or use of this material.
A copy of the specific warranty terms applicable
to your HP product and replacement parts can
be obtained from your HP Sales and Service
Office or Authorized dealer.
For warranty service information, see appendix
B in this guide.
Hewlett-Packard Company
8000 Foothills Boulevard
Roseville, California
95747-6588
Safety Considerations
Prior to the installation and use of this product,
review all safety markings and instructions.
Do not proceed beyond a WARNING or
CAUTION notice until you have understood the
hazard and have taken appropriate
precautions.
Use of control, adjustments, or performance
procedures other than those specified herein
may result in hazardous radiation exposure. To
prevent direct exposure to a laser beam, do not
try to disassemble the CD-ROM drives.
Grounding. This product provides a protective
earthing terminal. There must be an
uninterruptible safety earth ground from the
main power source to the product’s input wiring
terminals, power cord, or supplied power cord
set. Whenever it is likely that the protection
has been impaired, disconnect the power cord
until the ground has been restored.
For more safety information, see appendix D.
Servicing. There are no user-serviceable parts
inside the user-installable modules comprising
the product. Any servicing, adjustment, mainte-
nance, or repair must be performed only by ser-
vice-trained personnel.
Instruction Manual Symbol.
If the product is marked with
this symbol, refer to product
manuals to protect the product
from damage.
WARNING Denotes a hazard that can
cause injury
CAUTION Denotes a hazard that can
damage equipment or data.
!
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iii
Table of Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Tower Box Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Rack Mount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. Operation and Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Using HP SureStore CD-ROM Drives . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Troubleshooting and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
A. Getting Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
HP Customer Care Center Phone Numbers . . . . . . . . . . . . . . . . . . . . 13
Electronic Support Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
B. Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
C. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Expansion Tower . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
HP SureStore CD-ROM Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Electrical and Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
D. Regulatory and Safety Information . . . . . . . . . . . . . . . . . . . . . . . 25
Safety Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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iv
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Introduction 1
1
Introduction
This user’s guide contains information about installing and
maintaining HP J4148A SureStore CD Expansion Tower.
The HP J4148A SureStore CD Expansion Tower works with the
following products:
•HP J3278A SureStore CD-ROM Server/Tower 7Plus
•HP J3168A SureStore CD-ROM Server (standalone module)
When used with the Server/Tower 7Plus, the expansion tower
extends the capacity of the storage system to 14 CD-ROM drives.
When used with the standalone server, the expansion tower pro-
vides access to seven CD-ROM drives.
The expansion tower can be floor-mounted or rack-mounted.
HP J4148A
SureStore CD
Expansion Tower
Product Description
The HP J4148A SureStore CD Expansion Tower connects to an
HP server or server/tower, using the supplied SCSI cable.
The expansion tower contains seven HP CD-ROM drives in a
single subsystem. The HP CD-ROM drives are daisy-chained
together using an internal SCSI bus interface. The power
required to operate the CD-ROM drives is supplied internally by
the expansion tower.
All components of the tower are completely modular—the drives
are self-configuring modules. In the unlikely event a drive
should fail, replacement is a simple and straightforward proce-
dure.
A drive’s SCSI ID is set automatically, based on its position in
the tower. An active terminator, provided with the expansion
tower, must be installed on the back of the tower.
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2 Introduction
Tower Box Contents
•A seven-bay tower with seven HP SureStore CD-ROM drive
modules installed
•1-meter SCSI-2 cable (part number 5183-7741)
•External active SCSI terminator (part number 5183-7740)
•Front cover keys (part number 5183-2615)
•User’s Guide (this manual)
•Power cable for your country
CAUTION! ❏The power supply input voltage must be set according to the
power standards in the country of use. Normally your HP
retailer configures the power supply, but you should always
double check. Voltage selections are 115 and 230 volts, 50/60
Hz.
Rack Mount Kit
To consolidate HP SureStore CD
Expansion Towers with other
peripherals in a standard HP
19-inch rack cabinet, use only
HP C2982A Tower Rackmount
Kit.
Region/Country Part Number
USA, Canada, Brazil, Mexico 8120-6805
Argentina 8120-6871
Chile 8120-6979
Europe 8120-6802
Denmark 8120-6806
Switzerland 8120-6807
United Kingdom 8120-8709
South Africa, India 8120-6808
Australia, New Zealand 8120-6803
Israel 8120-6799
China 8120-8376
CD 32x CD 32x CD 32x CD 32x CD 32x CD 32x CD 32x
CD 32x CD 32x CD 32x CD 32x CD 32x CD 32x CD 32x
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Installation 3
2
Installation
CAUTION! ❏Verify that the power supply input voltage of the expansion
tower is set according to the power standards in the country
of use. If necessary, set the voltage switch on the rear of the
tower (see the illustration below) to 115 volts or 230 volts.
CAUTION! ❏Verify that the power cable is correct for the country of use.
See page 2.
CAUTION! ❏The SCSI bus of either the CD-ROM server or the expansion
tower may be damaged if you connect or disconnect the SCSI
cable when either unit is powered on.
1. Switch power to the CD-ROM server/tower off, or remove
power to the standalone server.
2. Place the expansion tower next to the CD-ROM server, as in
the example of the server/tower shown below.
Input voltage switch
Power cord connector
SCSI connector
Second SCSI connector
Server/Tower Expansion Tower
SCSI connector
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4 Installation
3. Connect the SCSI cable from the SCSI connector on the CD-
ROM server to the top SCSI connector on the expansion tower.
4. Connect the SCSI terminator to the bottom SCSI connector on
the expansion tower.
5. Connect the power cable to the expansion tower.
6. Connect the power cable to a power source.
7. Switch power to the expansion tower on.
Note ❏The expansion tower must be powered up before the CD-
ROM server. If the server boots before the expansion tower
is powered on, the server will not recognize the CD-ROM
drives in the expansion tower.
8. Switch power to the server/tower on or connect the power to
the standalone server.
SCSI IDs are set automatically on HP CD-ROM drives, based on
their position in the tower. The topmost position is ID 0 and the
lowest position is ID 6. All drives are read by the HP CD-ROM
server.
Verifying the
Installation Follow the procedure in the HP CD-ROM server User’s Guide to
validate the correct operation of the server and the individual
CD-ROM drives.
Server/Tower Expansion Tower
SCSI connector
Second SCSI connector
SCSI cable
SCSI terminator
SCSI connector
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Operation and Troubleshooting 5
3
Operation and Troubleshooting
Once the HP J4148A expansion tower has been installed and
powered on, all other operations are CD-ROM operations.
Using HP SureStore CD-ROM Drives
•Tray door: Press the Stop/Eject button to open the door.
Insert the CD into the drawer. Press the Stop/Eject button to
close the door.
•Stop/Eject button: Push to eject CD.
•Emergency Eject button (recessed): If the automatic
Stop/Eject button does not work, switch off the power. Insert
a paper clip or other thin rigid object in this hole to press
the recessed button to eject the CD.
•ON/BUSY indicator: On (yellow) when power is switched on.
Flashing continuously when CD is inserted and being
accessed. Off when CD is inserted and not being accessed.
•DISC indicator: On (green) when power is on and CD is
inserted. Off if no CD is inserted.
Tray door Emergency Eject button
ON/BUSY indicator
DISC indicator Stop/Eject button
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6 Operation and Troubleshooting
Tray Loading and
Operation 1. While the drive is powered up, push the Stop/Eject button.
The tray drawer will slide out in 2–3 seconds.
2. Place the CD into the depression in the tray, label side up. For
a rack-mounted expansion tower, the label should face away
from the CD-ROM drive’s lights and buttons.
3. Press the Stop/Eject button again, and the tray will slide shut
within 2–3 seconds.
Note ❏We recommend you use the Stop/Eject button to close the
tray in a smooth and secure manner. Closing the tray by
pressing the front of the drawer by hand is not recom-
mended.
Care of CD-ROMs Check your CDs periodically to determine if they need cleaning.
If the CD is dusty, you can use a commercially available dust
removal spray to blow off dust particles. After removing the dust
particles, you can wipe the CD using a clean, soft cotton cloth.
Use a straight-line motion, wiping from the center out. Do not
wipe the CD in a circular motion.
Correct Procedure for Cleaning a Disc
If a CD becomes dirty or soiled with grease or other contami-
nants not removable by wiping, you can clean it with a CD-ROM
disc cleaner available at most computer dealers. Follow the
directions packaged with the cleaner.
Note ❏Keeping your CD in its original case or in the CD-ROM drive
at all times will prevent it from becoming dirty or damaged.
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Operation and Troubleshooting 7
Troubleshooting and Repair
Condition Probable Cause Resolution
No power to the
standaloneserver,
server/tower or
expansion tower
(power LED is
off
Power switch is
off
(on
server/tower and expansion
tower) Be sure the power switch is
on
.
Power cable not connected
Be sure the power cable is connected.
Be sure the power cable is appropriate for
your country.
Input voltage is set incorrectly
Switch the power switch
off
. Check the input
power setting—the switch on the back of the
tower. Modify the setting only if you are sure
the current setting is wrong.
CAUTION: Your HP-authorized dealer has
normally set up the input voltage as required
for the country of usage. A lower setting will
destroy the power supply. A higher setting will
cause a malfunction at a load above four
drives, but will not cause any damage.
Wait 10 seconds, and switch power
on
again
(power cycle).
Power loss
Your facility may be undergoing a blackout or
brownout. Be sure the power source for the
tower is active.
Switch power
off
, wait 10seconds, and switch
power
on
again (power cycle).
Power supply malfunction Call HP support for help, as described in
appendixes A and B.
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8 Operation and Troubleshooting
Finding a faulty
component If the above procedures do not produce a solution to the problem,
there may be a fault with a CD-ROM drive, the server, the
server/tower, the expansion tower, the SCSI cable, the SCSI ter-
minator, or network access to the server.
Note ❏Before proceeding, be sure you have tried the troubleshoot-
ing scenarios for power, SCSI connection, and a disc present
in a drive.
CAUTION! ❏To protect the equipment, be sure to power down the expan-
sion tower and the server before removing/replacing CD-
ROM drives, cables, or terminators.
No read activity
from a CD-ROM
drive
SCSI terminator is not con-
nected
Be sure the SCSI terminator is connected to
the CD-ROM server. If it is not:
1. Power down
both
the CD-ROM server and
the expansion tower.
2. Connect the SCSI terminator.
3. Restore power to the expansion tower and
then to the CD-ROM server.
SCSI cable is not connected
Be sure the SCSI cable is connected to the
CD-ROM server. If it is not:
1. Power down
both
the CD-ROM server and
the expansion tower.
2. Connect the SCSI cable.
3. Restore power to the expansion tower and
then to the CD-ROM server.
No disc in CD-ROM drive Check the CD-ROM drive to see if it contains aCD.If necessary,insertaCD.Ifthe condition
persists, see the next row in this chart.
Damaged disc in CD-ROM
drive
Substitute a known-good disc for the one in
the CD-ROM drive. If the condition persists,
see the next row in this chart.
Other tower, SCSI cable, or
CD-ROM drive malfunction
1. There may be a faulty component. Consult
the troubleshooting procedures following
this chart.
2. Consult the troubleshooting procedures in
your server’s
User’s Guide
.
3. Call HP support for help, as described in
appendixes A and B.
Condition Probable Cause Resolution
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Operation and Troubleshooting 9
Is there a
problem with just
one drive?
It is possible that there is a problem with just one CD-ROM
drive. If that is so, then the server, other drives, expansion
tower, SCSI cable, and terminator are probably not faulty.
1. Insert a known-good disc in each of the CD-ROM drives.
Test only one drive at a time.
Each drive’s DISC LED should turn on when a disc is
inserted. If some do and some do not turn on, it is probable
that the LED not turning on indicates a defective drive.
Note ❏For server/tower configurations, test the CD-ROM drives in
the server/tower as well as the expansion tower. This test
will be valuable if the problem later is determined to be in
the server/tower components.
2. If you encounter a defective CD-ROM drive, open the
expansion tower, as described below, and remove the drive.
Removing the drive should cause the rest of the components
to operate normally once the unit is powered up again. The
tower will operate with any number of CD-ROM drives.
Call HP support to arrange for a replacement drive.
Note ❏The procedures below assume you have the replacement
drive. However, if you do not have it yet, simply remove the
potentially defective drive. The tower will operate with any
number of CD-ROM drives.
Opening the Expansion Tower
1. Switch off power to the tower (using the switch on the front).
2. Use the key to unlock the front cover. The cover is locked when
the key index points to the right. The cover is unlocked when
the key index points up.
3. Place both of your hands on the top two corners of the front
cover and carefully pull it towards you. The cover remains
attached at the bottom.
4. You can now remove the front cover by lifting it up, making
sure that the flange at the bottom of the cover has cleared the
opening of the tower casing. Set the front cover aside.
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10 Operation and Troubleshooting
Replacing the CD-ROM Drive
1. With the front cover off (see the preceding procedure),
remove a CD-ROM drive module by placing both hands on
the two handles on both sides. Pull the module out from the
front of the bay using even pressure on both handles.
2. Return an HP CD-ROM drive using the warranty procedure
described in appendix B, “Warranty.”
3. If you have a replacement HP CD-ROM drive module, install
it by aligning the rails with the two grooves provided in each
bay of the tower. Slide the module in by holding the two
handles on both sides and pushing firmly until it is seated
properly. Just before it stops, you should feel the module
inserting into its socket.
4. Replace the front cover by first hooking the flange of the cover
into the bottom of the tower case. Close the cover by pushing
it towards themain body of the tower. Lock the cover using the
key. Refer to the installation instructions in chapter 2 for the
sequence of power-up steps.
Is there a
problem with the
expansion tower
or its connection?
It is possible that there is a problem with the expansion tower or
its SCSI connection. If the installation fails to allow access to all
the discs in the seven CD-ROM drives in the expansion tower,
this suggests a tower problem and not a server problem.
1. Power down the server and the expansion tower.
2. Disconnect the expansion tower’s SCSI cable from the server.
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Operation and Troubleshooting 11
3. Power up the server. Can you see the server on the network?
If the server performs correctly, continue with this proce-
dure.
If the server does not perform correctly, the implication is
that there is a server problem. Leave this section and go to
the next section.
4. Power down the server.
5. Remove all drives from the expansion tower. Follow the
procedures in the previous section to open the tower and
remove a drive.
6. Re-attach the expansion tower’s SCSI cable to the server.
Make sure the SCSI terminator is in place on the back of the
expansion tower.
7. Power up both the expansion tower and the server.
8. Now check the server LEDs, according to the server’s User’s
Guide (troubleshooting section).
NORMAL: If the server LEDs are normal, the implication is
that the tower is working correctly. Despite earlier tests, a
CD-ROM drive may be bad.
• Install the CD-ROM drives one by one, by powering
down, installing the drive in the tower, powering up,
inserting a CD, and attempting to access it. If the drive is
not functioning, call HP support.
ABNORMAL: If the server LEDs are not normal, there is a
problem with either the tower or the SCSI cable.
9. Power down the server and the expansion tower. Install a
different SCSI cable (a known-good spare).
10. Power up both the expansion tower and the server and check
the server LEDs as before.
NORMAL: The SCSI cable was bad. Call HP support for
replacement.
ABNORMAL: There is a problem with the tower or the SCSI
terminator. Call HP support.
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12 Operation and Troubleshooting
Is there a
problem with the
server?
It is possible that there is a problem with the server.
For server/tower configurations, previous tests should have
eliminated the CD-ROM drives in the server/tower as suspects.
For standalone servers, go directly to the “Test the server alone”
procedure below.
Test a server/tower without its drives.
1. Power down the server/tower.
2. Remove all drives from the server/tower.
3. Power up the server/tower and check the server LEDs,
according to the server’s User’s Guide (troubleshooting
section).
NORMAL: If the server LEDs are normal, the implication is
that the tower is working correctly. Despite earlier tests, a
CD-ROM drive may be bad.
• Install the CD-ROM drives one by one, by powering
down, installing the drive in the tower, powering up,
inserting a CD, and attempting to access it. If the drive is
not functioning, call HP support.
ABNORMAL: If the server LEDs are not normal, there is a
problem with either the server or the tower.
Isolate the server from the tower.
The next step is to remove the server module from the tower, so
that it acts like a standalone server.
1. Power down the server/tower.
2. Disconnect the server module from the server tower by
disconnecting the internal SCSI cable (the long connector),
leaving the network and power connectors (the short
connectors) intact.
Test the server alone.
1. Power up the server and check the server LEDs, according to
the server’s User’s Guide (troubleshooting section).
NORMAL: If the server LEDs are normal, there is a problem
with the tower component of the server/tower. Call HP sup-
port.
ABNORMAL: If the server LEDs are not normal, there is a
problem with the server. Call HP support.
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Getting Support 13
A
Getting Support
HP Customer Care Center Phone
Numbers
North America USA & Canada 970-635-1000
Latin America:
Argentina 787-8080 Mexico 01 800-472-668446
01 800-HPContigo
Brazil 011-829-6612
Chile 800-360999 Venezuela 800-47-888
Europe and Middle East:
Austria 0660 6386 Netherlands 020 606 8751
Belgium (Dutch) 02 626 8806 Norway 22 11 6299
Belgium (French) 02 626 8807 Poland 48 22 37 50 65
Czech Republic 42 (2) 471 7321 Portugal 01 441 7199
Denmark 3929 4099 Russia 7095 923 50 01
Finland 0203 47 288 Spain 902 321 123
France 01 43 62 34 34 Sweden 08 619 2170
Germany 0180 52 58 143 Switzerland 0848 80 11 11
Hungary 36 (1) 252 4505 Turkey 90 1 224 59 25
Ireland 01 662 5525 United Kingdom 0171 512 52 02
Italy 02 264 10350 Europe outside the
UK (English) [phone]
Middle east +41 22/780 71 11
Africa +41 22/780 71 11
Asia and Pacific:
Australia 61 3 9272 8000 Malaysia 03 295 2566
China 86 010 6564 5959 New Zealand 09 356 6640
Hong Kong 800 967729
(toll free) Philippines 63 2 867 3551
India Singapore 65 272 5300
Indonesia 62 21 350 3408 Taiwan 886 02 717 0055
Japan 81 3 3335 8333 Thailand 66 02 661 4011
Korea 82 2 3270-0700 or toll free: 080-999-0700
For all other countries, contact your reseller.
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14 Getting Support
Electronic Support Services
Hewlett-Packard provides software utilities, firmware upgrades,
and support information for HP SureStore CD-ROM products on
the World Wide Web and various bulletin board services.
World Wide Web HP's Electronic Support Center:
http://www.hp.com/go/cdrom_server
America Online Go to Keyword hp to reach the HP forum.
Select "HP Support Documents"
Select "Networked Storage"
CompuServe go hp to reach the HP forum.
To sign up for CompuServe, call [phone] and
ask for Representative #51 (USA only).
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