HP Cloudline CL2100 G3 806R Operating instructions

HPE Cloudline CL2100 G3 806R Server
User and Maintenance Guide
Part Number: 838881-001
July, 2016
Edition: 1
Abstract
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability
precautions for rack installations.

© Copyright 2015, 2016 Hewlett Packard Enterprise Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HPEproducts and services are set forth in the
express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HPEshall not be liable for technical or editorial errors or omissions contained herein.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components .............................................................................................................................8
Rear panel components..............................................................................................................................8
Front control panel LEDs and buttons............................................................................................................9
Power supply LEDs...................................................................................................................................10
Storage drive LEDs ..................................................................................................................................10
Board LEDs.............................................................................................................................................11
System board components........................................................................................................................13
HDD carrier LED definitions ......................................................................................................................14
System components .................................................................................................................................15
Operations................................................................................................................................. 16
Powering up the server.............................................................................................................................16
Powering down the server ........................................................................................................................16
Shutting down the server ................................................................................................................16
Verifying the power status...............................................................................................................17
Installation ................................................................................................................................. 18
Safety measures......................................................................................................................................18
Identifying the contents of the server shipping carton....................................................................................18
Hard disk drives......................................................................................................................................19
Removing the hot-swappable HDD assembly.....................................................................................19
Installing the hot-swappable hard disk drive assembly........................................................................19
Installing the hard disk drive module ................................................................................................20
Removing the hard disk drive module...............................................................................................21
Power supply unit (PSU) ...........................................................................................................................21
Removing the PSU .........................................................................................................................21
Installing the PSU...........................................................................................................................22
Expansion board.....................................................................................................................................23
Removing the expansion board .......................................................................................................23
Installing the expansion board ........................................................................................................24
Hard disk drive backplane .......................................................................................................................26
Removing the hard disk drive backplane ..........................................................................................26
Installing the hard disk drive backplane............................................................................................27
System fans ............................................................................................................................................28
Cable routing................................................................................................................................28
Removing the system fan assembly...................................................................................................29
Installing the system fan assembly....................................................................................................30
Heat sinks ..............................................................................................................................................32
Removing the heat sink...................................................................................................................32
Installing the heat sink....................................................................................................................33
Processor ...............................................................................................................................................34
Removing the processor..................................................................................................................34
Installing the processor...................................................................................................................35
DIMM modules .......................................................................................................................................36
General DIMM slot population guidelines.........................................................................................37
Removing the DIMM module...........................................................................................................37

Contents 4
Installing the DIMM module ............................................................................................................38
System board module ..............................................................................................................................39
Removing the system module...........................................................................................................39
Installing the system board module...................................................................................................40
Access panel ..........................................................................................................................................41
Removing the access panel.............................................................................................................41
Installing the access panel ..............................................................................................................41
Air baffle ...............................................................................................................................................42
Removing the air baffle ..................................................................................................................42
Installing the air baffle....................................................................................................................43
Front control board..................................................................................................................................44
Removing the front control board.....................................................................................................44
Installing the front control board ......................................................................................................45
SSD module............................................................................................................................................46
Removing the SSD module..............................................................................................................46
Installing the SSD module ...............................................................................................................47
Riser card...............................................................................................................................................49
Removing the riser card..................................................................................................................49
Installing the riser card...................................................................................................................50
OCP mezzanine card ..............................................................................................................................51
Removing the OCP mezzanine card.................................................................................................51
Installing the OCP mezzanine card..................................................................................................52
M.2 assembly.........................................................................................................................................53
Removing the M.2 assembly ...........................................................................................................53
Installing the M.2 assembly.............................................................................................................54
Powering on and selecting boot options .....................................................................................................55
Installing the operating system...................................................................................................................55
Cabling..................................................................................................................................... 56
Internal system cable routing.....................................................................................................................56
Configuration............................................................................................................................. 60
BMC......................................................................................................................................................60
Web GUI introduction....................................................................................................................60
IP address ....................................................................................................................................60
User name and password...............................................................................................................60
Web browsers ..............................................................................................................................60
Logging in....................................................................................................................................60
Updating the firmware ...................................................................................................................61
BIOS settings ..........................................................................................................................................64
BIOS setup menus..........................................................................................................................64
POST error message ......................................................................................................................65
Entering the pop-up boot menu........................................................................................................66
Entering PXE boot..........................................................................................................................66
Entering the BIOS setup menu .........................................................................................................66
BIOS maintenance.........................................................................................................................67
Checking the FW version .........................................................................................................................71
Checking the BIOS version using Linux.............................................................................................71
Checking the BIOS version using the BIOS setup utility .......................................................................72
Checking the BMC version using Linux .............................................................................................73
Checking the BMC version using the web GUI ..................................................................................74
Checking the event log.............................................................................................................................75
Checking the system event log using Linux remote desktop..................................................................75
Checking the system event log using the web GUI .............................................................................76

Contents 5
Checking the event log using the BIOS setup utility.............................................................................77
Diagrams................................................................................................................................... 79
System board diagram.............................................................................................................................79
Spare parts catalog .................................................................................................................... 81
Customer self repair.................................................................................................................................81
Parts only warranty service.......................................................................................................................81
Replaceable components..........................................................................................................................82
Troubleshooting.......................................................................................................................... 86
Troubleshooting preparation.....................................................................................................................86
Pre-diagnostic ...............................................................................................................................86
Symptom collection........................................................................................................................86
Prepare the server for diagnosis ......................................................................................................87
Performing processor procedures in the troubleshooting process..........................................................87
Breaking the server down to the minimum hardware configuration.......................................................88
Diagnostic flowcharts .................................................................................................................. 89
Troubleshooting flowcharts .......................................................................................................................89
Start diagnosis flowchart ................................................................................................................90
Remote diagnosis flowchart ............................................................................................................91
General diagnosis flowchart ...........................................................................................................92
Power-on problems flowchart ..........................................................................................................93
POST problems flowchart ...............................................................................................................94
Operating system boot problems flowchart .......................................................................................95
Troubleshooting general problems.............................................................................................................96
Resolving common problems...........................................................................................................96
Hardware problem troubleshooting ...........................................................................................................98
Power problems ............................................................................................................................98
General hardware problems...........................................................................................................98
Internal system problems.................................................................................................................99
External device problems..............................................................................................................104
Software problem troubleshooting ...........................................................................................................104
Operating system problems and resolutions ....................................................................................104
Application software problems......................................................................................................105
ROM problems............................................................................................................................106
Battery replacement .................................................................................................................. 108
Firmware update tools............................................................................................................... 109
Firmware and drivers support..................................................................................................... 110
Firmware list.........................................................................................................................................110
System board programming data ..................................................................................................110
HDD backplane ..........................................................................................................................110
HBA/RAID card ..........................................................................................................................110
10G OCP mezzanine card.....................................................................................................................110
Fan speed control..................................................................................................................................110
Device drivers.......................................................................................................................................110
Regulatory information .............................................................................................................. 111
USA FCC Verification Notice..................................................................................................................111
Class A................................................................................................................................................111
ICES-003 Class A Notice - Avis NMB-003, ClasseA ..................................................................................111
CANADA INDUSTRY CANADA..............................................................................................................111

Contents 6
Japanese Voluntary Control Council for Interference (VCCI) Statement..........................................................111
Australia and New Zealand Class A statement..........................................................................................112
CCC Class A Notice..............................................................................................................................112
European Union EMC Directive Conformance Statement ............................................................................112
EUROPE CE Declaration of Conformity.....................................................................................................112
Taiwanese Class A Warning Statement....................................................................................................112
MSIP Warning......................................................................................................................................112
Safety..................................................................................................................................................113
Warnings & Safety/ Warnungen & Sicherheit/ Предупреждения ибезопасность........................ 115
Important Safety and Compliance Information...........................................................................................115
Wichtige Sicherheits- und Übereinstimmungsinformationen .........................................................................115
Важная информация по соответствию требованиям техники безопасности..........................................115
Safety Precautions .......................................................................................................................115
Sicherheitsvorkehrungen...............................................................................................................116
Меры предосторожности ...........................................................................................................116
Safety Instructions........................................................................................................................116
Sicherheitsanweisungen ...............................................................................................................117
Инструкция по технике безопасности.........................................................................................118
Symbols...............................................................................................................................................118
Symbole...............................................................................................................................................120
Предупреждающие символы ...............................................................................................................121
Safety Statements..................................................................................................................................123
Sicherheitshinweise ...............................................................................................................................124
Информация обезопасности ..............................................................................................................126
Warnings and Cautions.........................................................................................................................127
Warnungen und Vorsichtsmaßnahmen.....................................................................................................128
Предупреждения имеры предосторожности........................................................................................129
Electrostatic Discharge...........................................................................................................................130
Elektrostatische Entladungen ...................................................................................................................131
Электростатический разряд ................................................................................................................132
Specifications........................................................................................................................... 134
Environmental specifications ...................................................................................................................134
Mechanical specifications ......................................................................................................................134
Support information .................................................................................................................. 135
Before you contact HPE............................................................................................................................135

Component identification 7
Component identification
Item
Description
1
1U chassis & access panel
2
HDD backplane
3
System fan (40x40x56mm) (6)
4
CPU (2)
5
System board
6
OCP mezzanine card (10G SFP+ port)/M.2 assembly
(optional)
7
Riser assembly (2)
8
Riser cad (2)
9
Redundant PSU1 + PSU2 or PSU1 + PSU2 dummy
10
Heat sink (2)
11
DDR4 DIMM (16)
12
2.5" HDD carrier (8)
13
2.5" fixed SSD (optional)
14
Front control panel

Component identification 8
Item
Description
15
2.5" disk (8)
16
Air baffle
Front panel components
R1-806R-TH BDW
Item
Description
1
Front control panel
2
SSD module (internal, optional)
3
2.5" SAS/SATA HDD carriers (8)
Rear panel components
Item
Description
1
PCIe card (2)
2
Power supply unit
3
COM
4
VGA
5
IPMI
6
USB 3.0 (2)
7
LAN 1/2
8
10Gb SFP+ (optional) (2)

Component identification 9
Front control panel LEDs and buttons
Item
Description
1
Power LED
2
LAN LED 1
3
LAN LED 2
4
IPMI LED
5
System health LED
6
UID LED
7
UID button
8
USB 2.0 ports
9
Reset button
10
Power button
LED Indicator
LED Color
Description
UID LED
Blue
On: System identified
Off: System not identified
LAN 1 Activity
LED
Green
Flashing: LAN1 data transfer
Off: LAN 1 no data transfer
LAN 2 Activity
LED
Green
Flashing: LAN 2 data transfer
Off: LAN 2 no data transfer
IPMI LED
Green
Flashing: LAN data transfer
Off: LAN no data transfer
System health
LED
Green/Red
Green: System normal
Red: System abnormal
Power LED
Green/Red
Green on: System powered up
Green off: System powered down or in standby mode
Red blinking: Only 12VSB on or PS in CR state
Red solid: PS critical event, failure

Component identification 10
Power supply LEDs
The 550W power supplies come with one LED, visible from the rear of the power supply.
LED
LED Color
Description
AC Power
Off
No AC power to all power supplies
Green
1Hz flashing: AC present/only 12VSB on (PS off) or PS in cold
redundant state
Solid: System normal
Red
1Hz flashing: Power supply warning event where the power supply
continues to operate; high temperature, high power, high current, slow
fan, input voltage lower than 90Vac (not warning about 90V
condition, must be warning state below 85V).
Solid: AC cord unplugged; secondary power supply in parallel
connection is available. Power supply critical event causing a
shutdown; failure, OCP, OVP, fan fail.
The 800W power supplies come with one LED, visible from the rear of the power supply.
LED
LED Color
Description
AC Power
Off
No AC power to all power supplies
Green
1Hz flashing: AC present/only 12VSB on (PS off) or PS in cold
redundant state
Solid: System normal
Red
1Hz flashing: Power supply warning event where the power supply
continues to operate; high temperature, high power, high current, slow
fan.
Solid: AC cord unplugged; secondary power supply in parallel
connection is available. Power supply critical event causing a
shutdown; failure, OCP, OVP, fan fail.
Storage drive LEDs
LED Indicator
LED Color
Description
Activity LED
Green
On: Power on with no drive activity
Flashing: Power on with drive activity
Off: HDD no power or not present
Fault LED
Red
On: Drive fault has occurred
4Hz flashing: Drive is being located
1Hz flashing: RAID rebuild in progress
Off: Drive has no fault, and is not being located

Component identification 11
Board LEDs
See the following illustrations to locate the LED indicator for IPMI and RJ45 (management network).
IPMI
Item
Description
1
NIC Link/Activity LED
2
NIC Link Speed LED
RJ45
Item
Description
1
NIC Link/Activity LED
2
NIC Link Speed LED

Component identification 12
See the following illustration to locate the system board LED indicators:
Item
Description
1
LAN2
2
LAN1
3
UID LED
4
IPMI LED
LED Name
Voltage
Sources
LED Color State
Description
AUX LED
P3V3_AUX
Green
On
AC on
Off
AC off
UID LED
P5V_AUX
Blue
On
Unit selected for identification
Off
Unit not selected
SYS LED
P12V
Green
On
System health OK
Yellow
On
Error occurred
BMC Heartbeat
LED
P3V3_AUX
Green
Blink
BMC is ready
Off
BMC is not ready

Component identification 13
LED Name
Voltage
Sources
LED Color State
Description
LAN1, LAN2
P3V3_AUX
Green (Left)
On
LAN links up, but no activity
Green (Left)
Blink
LAN links up with activity
(Left)
Off
LAN link down
Green (Right)
On
Link speed is 1000Mbps
Amber (Right)
On
Link speed is 100Mbps
(Right)
Off
Link speed is 10Mbps
IPMI LED
P3V3_AUX
Green (Right)
On
Link speed is 100Mbps
Amber (Right)
On
Link speed I s10Mbps
Gr1een (Left)
Blink
LAN link up and activity
Green (Left)
On
LAN link up but no activity
(Left and Right)
Off
Disconnected
System board components
Item
Description
1
Riser 2
2
PSU connector (2)
3
SFF 8639 (optional)
4
CPU 1
5
Front control connector
6
System fan header (6)
7
CPU 0
8
DIMM slot (16)
9
HDD backplane power connector (2)

Component identification 14
Item
Description
10
FP USB 2.0
11
SATA connector (2)
12
MiniSAS connector (2)
13
Front VGA connector
14
OCP mezzanine slot
15
Riser 1
16
LAN1&2
17
USB 3.0 (2)
18
IPMI port
19
VGA port
20
Serial port
21
SAS HBA mezzanine slot (optional)
HDD carrier LED definitions
Each drive tray supports two light pipes to direct light from the drive status LEDs on the backplane to the
face of the tray, allowing it to be viewable from the front of the system.
LED Indicator
LED Color
Description
Activity LED
Green
On: Power on with no drive activity
Flashing: Power on with drive activity
Off: HDD no power or not present
Fault LED
Red
On: Drive fault has occurred
4Hz flashing: Drive is being located
1Hz flashing: RAID rebuild in progress
Off: Drive has no fault, and is not being located
Important: The fault LED function is only supported when a HBA/RAID card is installed.

Component identification 15
System components
The following figure shows specific components of the server system. See the following figure and table to
become familiar with the server components.
Item
Description
1
Air baffle
2
Riser assembly (2)
3
HDD backplane
4
System fan (40x40x56mm) (6)
5
OCP mezzanine card (10G SFP+ port)/M.2 assembly
(optional)
6
Front control panel
7
2.5" fixed SSD
8
Redundant PSU1 + PSU2 or PSU1 + PSU2 dummy
9
System board
10
2.5" disk (8)

Operations 16
Operations
Powering up the server
The following procedure assumes that at least one power cord is connected to the server to supply power
to the server and that the server has been previously powered on.
1. Verify the power cord, power supply LED indicator, and power LED indicator on front control panel.
Turn the power supply LED on immediately to indicate the power is being supplied to the power
supply and the system in the standby power state. Power LED off to indicate the server is not powered
on or has been powered off in standby mode.
2. Power up the server
oLocal server power-on: Press and release the power button on the front control panel of the server
to power on the server.
oBMC web interface power-on: Log in to the BMC web interface and select power on from the
power control action list box.
oLog in to the BMC CLI and execute the IPMI command to power on system.
Powering down the server
The following procedures show how to shut down the server and verify the power status.
Shutting down the server
Graceful shutdown
To perform a graceful shutdown: Save all open files, network service, and close all applications prior
to shut down.
Stop or terminate all necessary system processes to bring down the operating system and power off
the compute node.
Press and release the power button on the front panel of ACPI-enabled (Advanced Configuration and
Power Interface) operating systems to perform an orderly shutdown of the operating system. Servers
not running ACPI-enabled operating systems will shut down immediately.
Emergency shutdown
CAUTION: All applications and files will be closed without saving changes, file system
corruption might occur.
To perform an emergency shutdown, press and hold down the power button on the front panel for at least
five seconds to shut down and enter standby power mode.
BMC CLI shutdown
Log in to the BMC and execute the IPMI command to shut down the server.

Operations 17
Verifying the power status
Verify all power LED indicators of the server and make sure the power LED light is off before replacing and
removing the server components from the rack.

Installation 18
Installation
Safety measures
Static electricity discharges can damage computer components and electronic circuit boards. Working on
computers that are still connected to a power supply can be extremely dangerous. Follow these guidelines
to avoid self-injury and damage to the computer:
Always disconnect the server from the power outlet when working inside of the computer case.
If possible, wear a grounded wrist strap when working inside the computer case. Alternatively,
discharge any static electricity by touching the bare metal chassis of the computer case, or the bare
metal body of any other grounded appliance.
Hold electronic circuit boards only by the edges. Do not touch the components on the board unless it
is necessary to do so. Do not flex or stress the circuit board.
Leave all components inside the static-proof packaging until ready to use the component for the
installation.
Identifying the contents of the server shipping carton
Unpack the server shipping carton and locate the materials for installing the server.
The contents of the server shipping carton include:
Server
Power cord (optional)
Rack-mounting hardware (optional)
In addition to the supplied items, you may need:
Operating system or application software
Hardware options

Installation 19
Hard disk drives
Removing the hot-swappable HDD assembly
Installing the hot-swappable hard disk drive assembly

Installation 20
Installing the hard disk drive module
Follow these steps to install the HDD module:
1. Remove the hot-swappable HDD assembly (on page 19).
2. Remove the filler panel from the HDD carrier.
3. Align the HDD in the HDD carrier, make sure the connector is facing the rear of the panel.
4. Secure the HDD and the HDD carrier with the screws.
5. Install the hot-swap HDD assembly (on page 19).