HP ProLiant ML370 G5 User manual

HP ProLiant ML370 Generation 5 Server
User Guide
March 2006 (First Edition)
Part Number 404680-001

© Copyright 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of
Microsoft Corporation. Linux is a U.S. registered trademark of Linus Torvalds.
March 2006 (First Edition)
Part Number 404680-001
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 9
Systems Insight Display LEDs..................................................................................................................... 10
Rear panel components............................................................................................................................ 11
Rear panel LEDs...................................................................................................................................... 12
System board components........................................................................................................................ 13
System maintenance switch............................................................................................................. 14
Internal system health LED combinations ........................................................................................... 14
SAS and SATA device numbers................................................................................................................. 15
SAS and SATA hard drive LEDs................................................................................................................. 16
SAS and SATA hard drive LED combinations .............................................................................................. 16
FBDIMM slots.......................................................................................................................................... 17
Power supply backplane LED .................................................................................................................... 18
Fan locations .......................................................................................................................................... 18
Operations................................................................................................................................. 20
Power up the server................................................................................................................................. 20
Power down the server............................................................................................................................. 20
Access the HP Systems Insight Display........................................................................................................ 21
Open or remove the tower bezel............................................................................................................... 21
Extend the server from the rack ................................................................................................................. 22
Remove the rack bezel............................................................................................................................. 23
Install the rack bezel................................................................................................................................ 25
Remove the access panel.......................................................................................................................... 25
Install the access panel............................................................................................................................. 26
Remove the processor air baffle ................................................................................................................ 26
Remove the center wall ............................................................................................................................ 27
Setup......................................................................................................................................... 28
Optional installation services .................................................................................................................... 28
Rack planning resources........................................................................................................................... 29
Optimum environment.............................................................................................................................. 29
Space and airflow requirements ...................................................................................................... 29
Temperature requirements............................................................................................................... 30
Power requirements ....................................................................................................................... 30
Electrical grounding requirements .................................................................................................... 30
Rack warnings ........................................................................................................................................ 31
Server warnings and cautions ................................................................................................................... 31
Identifying tower server shipping carton contents......................................................................................... 32
Identifying rack server shipping carton contents........................................................................................... 32
Installing hardware options....................................................................................................................... 32
Setting up a tower server.......................................................................................................................... 33
Installing the server into the rack................................................................................................................ 33
Powering up and configuring the server ..................................................................................................... 34
Installing the operating system................................................................................................................... 34
Registering the server............................................................................................................................... 34
Hardware options installation....................................................................................................... 35
Introduction ............................................................................................................................................ 35
Processor option...................................................................................................................................... 35

Contents 4
Memory options...................................................................................................................................... 41
Memory configurations................................................................................................................... 41
Advanced ECC memory ................................................................................................................. 42
Online spare memory .................................................................................................................... 43
Mirrored memory .......................................................................................................................... 44
Memory boards and FBDIMMs........................................................................................................ 45
Hot-plug hard drive options ...................................................................................................................... 48
Installing a hot-plug hard drive ........................................................................................................ 49
Removing a hot-plug hard drive....................................................................................................... 50
SAS-SATA hard drive cage option............................................................................................................. 51
Removable media device options .............................................................................................................. 53
Removing the removable media blanks.............................................................................................53
Installing a half-height or full-height media device .............................................................................. 54
Redundant hot-plug fans option ................................................................................................................. 57
Redundant hot-plug power supply option.................................................................................................... 58
Expansion board options.......................................................................................................................... 59
Performance balancing .................................................................................................................. 60
Removing the expansion slot cover .................................................................................................. 60
Installing expansion boards ............................................................................................................ 61
Removing expansion boards........................................................................................................... 62
Array controllers and Battery-Backed Write Cache options ........................................................................... 63
Parallel and second serial connector option................................................................................................ 63
Tower-to-rack conversion option ................................................................................................................ 64
Cabling ..................................................................................................................................... 72
Storage device cabling guidelines............................................................................................................. 72
Cable connector identification .................................................................................................................. 72
SAS cabling ........................................................................................................................................... 73
CD-ROM drive cabling............................................................................................................................. 74
Video cabling......................................................................................................................................... 75
Parallel/serial port cabling....................................................................................................................... 75
Diskette drive cabling .............................................................................................................................. 76
BBWC option cabling.............................................................................................................................. 76
Internal USB connector............................................................................................................................. 77
Configuration and utilities............................................................................................................ 78
Configuration tools.................................................................................................................................. 78
SmartStart software........................................................................................................................ 78
HP ROM-Based Setup Utility............................................................................................................ 79
Array Configuration Utility.............................................................................................................. 80
Option ROM Configuration for Arrays .............................................................................................81
Auto-configuration process.............................................................................................................. 81
HP ProLiant Essentials Rapid Deployment Pack................................................................................... 81
Re-entering the server serial number and product ID ........................................................................... 82
Management tools................................................................................................................................... 82
Automatic Server Recovery ............................................................................................................. 82
ROMPaq utility.............................................................................................................................. 82
System Online ROM flash component utility ...................................................................................... 83
Integrated Lights-Out technology...................................................................................................... 83
StorageWorks library and tape tools................................................................................................ 84
Management Agents...................................................................................................................... 84
HP Systems Insight Manager........................................................................................................... 84
Redundant ROM support ................................................................................................................ 84
USB support and functionality ......................................................................................................... 85

Contents 5
Diagnostic tools ...................................................................................................................................... 86
Survey Utility................................................................................................................................. 86
Array Diagnostic Utility .................................................................................................................. 86
HP Insight Diagnostics.................................................................................................................... 86
Integrated Management Log ........................................................................................................... 87
Remote support and analysis tools............................................................................................................. 87
HP Instant Support Enterprise Edition................................................................................................ 87
Keeping the system current ....................................................................................................................... 87
Drivers ......................................................................................................................................... 87
ProLiant Support Packs ................................................................................................................... 88
ActiveUpdate................................................................................................................................ 88
Operating system version support.................................................................................................... 88
Change control and proactive notification ........................................................................................ 88
Natural language search assistant ................................................................................................... 88
Care Pack .................................................................................................................................... 88
Battery replacement .................................................................................................................... 89
Troubleshooting.......................................................................................................................... 90
Troubleshooting resources ........................................................................................................................ 90
Pre-diagnostic steps ................................................................................................................................. 90
Important safety information............................................................................................................ 90
Symptom information ..................................................................................................................... 92
Prepare the server for diagnosis ...................................................................................................... 93
Loose connections ................................................................................................................................... 93
Service notifications................................................................................................................................. 93
Troubleshooting flowcharts ....................................................................................................................... 94
Start diagnosis flowchart ................................................................................................................ 94
General diagnosis flowchart ........................................................................................................... 95
Server power-on problems flowchart ................................................................................................ 97
POST problems flowchart ............................................................................................................. 100
OS boot problems flowchart ......................................................................................................... 101
Server fault indications flowchart ................................................................................................... 103
POST error messages and beep codes..................................................................................................... 105
Electrostatic discharge............................................................................................................... 106
Preventing electrostatic discharge............................................................................................................ 106
Grounding methods to prevent electrostatic discharge................................................................................ 106
Regulatory compliance notices ................................................................................................... 107
Regulatory compliance identification numbers........................................................................................... 107
Federal Communications Commission notice............................................................................................. 107
FCC rating label.......................................................................................................................... 107
Class A equipment....................................................................................................................... 108
Class B equipment....................................................................................................................... 108
Declaration of conformity for products marked with the FCC logo, United States only..................................... 108
Modifications........................................................................................................................................ 109
Cables................................................................................................................................................. 109
Canadian notice (Avis Canadien)............................................................................................................ 109
European Union regulatory notice ........................................................................................................... 109
Disposal of waste equipment by users in private households in the European Union....................................... 110
Japanese notice .................................................................................................................................... 110
BSMI notice.......................................................................................................................................... 110
Korean notice ....................................................................................................................................... 111
Laser compliance .................................................................................................................................. 111

Contents 6
Battery replacement notice...................................................................................................................... 111
Taiwan battery recycling notice............................................................................................................... 112
Power cord statement for Japan............................................................................................................... 112
Specifications........................................................................................................................... 113
Server specifications.............................................................................................................................. 113
Environmental specifications ................................................................................................................... 113
Technical support...................................................................................................................... 115
Related documents ................................................................................................................................ 115
Before you contact HP............................................................................................................................ 115
HP contact information........................................................................................................................... 115
Customer Self Repair ............................................................................................................................. 116
Acronyms and abbreviations...................................................................................................... 123
Index....................................................................................................................................... 126

Component identification 7
Component identification
In this section
Front panel components ............................................................................................................................ 7
Front panel LEDs and buttons..................................................................................................................... 9
Systems Insight Display LEDs.................................................................................................................... 10
Rear panel components........................................................................................................................... 11
Rear panel LEDs..................................................................................................................................... 12
System board components....................................................................................................................... 13
SAS and SATA device numbers ............................................................................................................... 15
SAS and SATA hard drive LEDs ............................................................................................................... 16
SAS and SATA hard drive LED combinations............................................................................................. 16
FBDIMM slots......................................................................................................................................... 17
Power supply backplane LED................................................................................................................... 18
Fan locations ......................................................................................................................................... 18
Front panel components
•Rack model
Item Description
1 Hard drive bays 9-16 (optional drive cage)
2 USB connectors
3 HP Systems Insight Display
4 Video connector (rack model only)
5 HP Systems Insight Display ejector button

Component identification 8
Item Description
6 DVD/CD-ROM drive
7 Removable media bays
8 Hard drive bays 1-8
•Tower model
Item Description
1 Media bay spacer
2 DVD/CD-ROM drive
3 Removable media bays
4 Hard drive bays 1-8
5 Hard drive bays 9-16 (optional drive cage)
6 USB connectors
7 HP Systems Insight Display
8 HP Systems Insight Display ejector button

Component identification 9
Front panel LEDs and buttons
Item Description Status
1 UID button —
2 UID LED Blue = Activated
Flashing blue = System is being managed remotely
Off = Deactivated
3 Internal system health LED Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical
Off = Normal (system off)
4 External system health LED
(power supply) Green = Normal (system on)
Amber = Redundant power supply failure
Red = Power supply failure. No operational power supplies.
Off = Normal (system off)
5 NIC 1 link/activity LED
(embedded NIC) Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
6 NIC 2 link/activity LED
(embedded NIC) Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
7 System power LED Green = System has AC power and is powered up
Amber = System has AC power and is in standby mode
Off = System has no AC power
8 Power On/Standby button —

Component identification 10
Systems Insight Display LEDs
To view a quick reference for component identification and status, access the Systems Insight Display
("Access the HP Systems Insight Display" on page 21).
Item Description Status
1 Primary power supply LED Amber = Failure
Off = Normal
2 Redundant power supply LED Amber = Failure
Off = Normal
3 Online spare memory LED Green = Protection enabled
Amber = Memory failure occurred
Flashing amber = Memory configuration error
Off = No protection
4 Mirrored memory LED Green = Protection enabled
Amber = Memory failure occurred
Flashing amber = Memory configuration error
Off = No protection
5 FBDIMM LEDs*
(memory board 1) Amber = Failure
Off = Normal
6 FBDIMM LEDs*
(memory board 2) Amber = Failure
Off = Normal
7 Processor 1 LED Amber = Failure
Off = Normal
8 PPM 1 LED Amber = Failure
Off = Normal
9 Processor 2 LED Amber = Failure
Off = Normal
10 PPM 2 LED Amber = Failure
Off = Normal

Component identification 11
Item Description Status
11 Hot-plug fan LEDs Amber = Failure or fan is not installed
Off = Normal
12 Internal system health LED Green = Normal (system on)
Amber = System health is degraded
Red = System health is critical
Off = Normal (system off)
13 External system health LED
(power supply) Green = Normal (system on)
Amber = Redundant power supply failure
Red = Power supply failure. No operational power supplies.
Off = Normal (system off)
14 Overtemperature LED Red = Overheating, critical
Off = Normal
15 System power LED Green = System has AC power and is powered on
Amber = System has AC power and is in standby mode
Off = System has no AC power
* If all FBDIMM LEDs for a memory board are flashing, the memory board is unseated.
Rear panel components
Item Description
1 Keyboard connector
2 Mouse connector
3 USB connectors
4 iLO 2 management connector
5 Video connector
6 Serial connector
7 NIC 2 connector

Component identification 12
Item Description
8 PCI expansion slots
9 Hot-plug power supply (primary bay)
10 Hot-plug power supply blank (redundant bay)
11 NIC 1 connector
12 T-15 Torx screwdriver
Rear panel LEDs
Item Description Status
1 UID LED Blue = Activated
Flashing blue = system is being remotely managed
Off = Deactivated
2 iLO 2 activity LED Green or flashing green = Network activity
Off = No network activity
3 iLO 2 link LED Green = Linked to network
Off = No network connection
4 NIC 2 activity LED Green or flashing green = Network activity
Off = No network activity
5 NIC 2 link LED Green = Linked to network
Off = No network connection
6 NIC 1 link LED Green = Linked to network
Off = No network connection
7 NIC 1 activity LED Green or flashing green = Network activity
Off = No network activity
8 Power supply LED Green = System has AC power and is powered up
Off = System has no AC power

Component identification 13
System board components
Item Description
1 PCI Express slot 1, x4
2 PCI-X slot 2, 64-bit/133-MHz
3 PCI-X slot 3, 64-bit/133-MHz
4 PCI Express slot 4, x4
5 PCI Express slot 5, x4 (optional x8 when PCIe Bus
Expander is installed in slot 4)
6 PCI Express slot 6, x4
7 PCI Express slot 7, x4 (optional x8 when PCIe Bus
Expander is installed in slot 6)
8 PCI Express slot 8, x4
9 PCI Express slot 9, x4 (optional x8 when PCIe Bus
Expander is installed in slot 8)
10 System maintenance switch (SW1)
11 System battery
12 Memory board connector 1
13 Memory board connector 2
14 PPM 1
15 Processor 1
16 Power connector
17 Fan control/HP Systems Insight Display connector
18 USB tape drive connector
19 IDE connector
20 Processor 2
21 PPM 2
22 Power connector
23 Front video connector

Component identification 14
Item Description
24 Internal USB connector
25 Serial 2 connector
26 Parallel connector
27 Diskette drive connector
System maintenance switch
Position Default Function
S1 Off Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2 Off Off = System configuration can be modified.
On = System configuration is locked and cannot be modified.
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = Normal
On = ROM treats system configuration as invalid.
S7 S8 Function
Off On Port 84
On Off iLO 2 POST
Off Off Port 85 (default)
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly
configure the server or data loss could occur.
Internal system health LED combinations
When the internal system health LED on the front panel ("Front panel LEDs and buttons" on page 9)
illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated HP
Systems Insight Display LEDs and the internal health LED indicate system status.
NOTE: The system management driver must be installed for the internal system health LED to provide pre-
failure and warranty conditions.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may
report server status differently than the health LEDs because the software tracks more system attributes.
HP Systems Insight
Display LED color Internal system health LED color Status
Processor failure,
socket X(amber) Red One or more of the following conditions may exist:
•Processor in socket Xhas failed.
•Processor Xis not installed in the socket.
•ROM detected a failed processor during POST.

Component identification 15
HP Systems Insight
Display LED color Internal system health LED color Status
Amber Processor in socket Xis in a pre-failure condition.
PPM failure, slot X
(amber) Red One or more of the following conditions may exist:
•PPM in slot Xhas failed.
•PPM is not installed in slot X, but the corresponding
processor is installed.
DIMM failure, slot X
(amber) Red One or more of the following conditions may exist:
•DIMM in slot Xhas failed.
•DIMM has experienced a multi-bit error.
Amber One or more of the following conditions may exist:
•DIMM in slot Xhas reached single-bit correctable
error threshold.
•DIMM in slot Xis in a pre-failure condition.
DIMM bank error (all
slots in one bank,
amber)
Red One or more of the following conditions may exist:
•The bank is not populated entirely.
•All DIMMs in the bank do not match.
DIMM failure (all
slots, amber) Red One or more of the following conditions may exist:
•No valid or usable memory is installed in the system.
•The banks are not populated in the correct order.
Over temperature
alert (amber) Red System temperature has exceeded OS cautionary level or critical hardware level.
Fan (amber) Red A required fan has failed.
Amber A redundant fan has failed.
SAS and SATA device numbers
The server supports a combination of up to 16 SAS and SATA hard drives in two hard drive cages.
HP recommends populating hard drive bays starting with the lowest SAS or SATA device number.

Component identification 16
SAS and SATA hard drive LEDs
Item Description Status
1 Fault/UID LED Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2 Online/activity LED Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part
of an array
Off = No drive activity
SAS and SATA hard drive LED combinations
Online/activity
LED (green) Fault/UID LED (amber/blue) Interpretation
On, off, or
flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a
management application.
On, off, or
flashing Steadily blue The drive is operating normally, and it has been selected by a management application.
On Amber, flashing
regularly (1 Hz) A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss,
do not replace the drive until the expansion or migration is
complete.

Component identification 17
Online/activity
LED (green) Fault/UID LED (amber/blue) Interpretation
Flashing regularly
(1 Hz) Off Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing
irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing
irregularly Off The drive is active, and it is operating normally.
Off Steadily amber
A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an
array.
FBDIMM slots
The server supports two memory boards, each containing eight slots with paired banks identified by the
letters A through D.
Item Description
1 FBDIMM slot 1, bank A
2 FBDIMM slot 2, bank B
3 FBDIMM slot 3, bank C
4 FBDIMM slot 4, bank D
5 FBDIMM slot 5, bank A
6 FBDIMM slot 6, bank B
7 FBDIMM slot 7, bank C

Component identification 18
Item Description
8 FBDIMM slot 8, bank D
For installation requirements, refer to "FBDIMM installation guidelines (on page 47)".
Power supply backplane LED
If the power supply backplane LED is illuminated, the power supply backplane has failed.
Fan locations
Item Description Configuration
1 Fan 1 Primary
2 Fan 2 Primary
3 Fan 3 Primary

Component identification 19
Item Description Configuration
4 Fan 4 Redundant
5 Fan 5 Redundant
6 Fan 6 Redundant

Operations 20
Operations
In this section
Power up the server................................................................................................................................ 20
Power down the server............................................................................................................................ 20
Access the HP Systems Insight Display ...................................................................................................... 21
Open or remove the tower bezel.............................................................................................................. 21
Extend the server from the rack ................................................................................................................ 22
Remove the rack bezel............................................................................................................................ 23
Install the rack bezel............................................................................................................................... 25
Remove the access panel ........................................................................................................................ 25
Install the access panel ........................................................................................................................... 26
Remove the processor air baffle ............................................................................................................... 26
Remove the center wall ........................................................................................................................... 27
Power up the server
To power up the server, press the Power On/Standby button.
Power down the server
WARNING: To reduce the risk of personal injury, electric shock, or damage to the
equipment, remove the power cord to remove power from the server. The front panel
Power On/Standby button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1. Shut down the OS as directed by the OS documentation.
2. Press the Power On/Standby button to place the server in standby mode. When the server enters
standby power mode, the system power LED changes to amber.
3. Disconnect the power cords.
The system is now without power.