HP D7171A - NetServer - LPr Service manual

HP NetServer LXr Pro8
Remote Administrator
Guide
Server Management Solution
HP Part Number 5967-4505
Printed April 1998

ii
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including,
but not limited to, the implied warranties of merchantability and fitness for a particular
purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental
or consequential damages in connection with the furnishing, performance, or use of this
material. Hewlett-Packard assumes no responsibility for the use or reliability of its
software on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright. All rights
are reserved. No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard Company.
Materials reprinted with the permission of Symantec. Symantec makes no warranty of any
kind regarding the accuracy, correctness, or sufficiency of the information in the
publication, and the use of any information therein is or will be free from claims of
intellectual property infringement of any kind.
Microsoft and MS-DOS are U.S. registered trademarks of Microsoft Corp. Windows and
Windows NT are trademarks of Microsoft Corp. pcANYWHERE, pcANYWHERE32, and
Symantec are trademarks of Symantec Corporation.
Hewlett-Packard Company
Network Server Division
5301 Stevens Creek Boulevard
P.O. Box 58059
Santa Clara, CA 95052-8059, USA
©Copyright 1998, Hewlett-Packard Company

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Contents
1 What is Remote Administration? .................................................................1
HP Remote Console ......................................................................................1
Graphics Console Redirection (Windows NT).................................................2
Recommended Modems................................................................................3
Documentation...............................................................................................4
Where to Go Next..........................................................................................4
2 Installing HP Remote Console .....................................................................5
Minimum Server Requirements......................................................................5
Minimum Console Requirements ...................................................................6
Installation of HP Remote Console.................................................................6
Setup at the HP NetServer.........................................................................7
Setup at the Remote Console..................................................................10
Using HP Remote Console...........................................................................14
At the HP NetServer................................................................................14
At the Remote Console............................................................................14
When a Remote Console Connection May be Lost ..................................16
3 Installing Graphic Console Redirection (Windows NT)............................17
Minimum Server Requirements....................................................................18
Minimum Console Requirements .................................................................18
Installing pcANYWHERE32 on the Remote Console....................................18
Installing pcANYWHERE32 on the NetServer..............................................20
Configuring pcANYWHERE32 on the NetServer..........................................20
Using Graphics Console Redirection............................................................23
At the HP NetServer................................................................................23
At the Remote Console............................................................................23
When an NT Graphic Console Redirection Session May be Lost..............24
A Software License, Warranty, and Support ................................................25
HP Software License Agreement..................................................................25
Warranty..................................................................................................26
Technical Support....................................................................................26
B Terminal Emulation Keys...........................................................................27
Index...............................................................................................................29

1
1 What is Remote Administration?
The HP NetServer LXr Pro8 incorporates remote access capabilities. Using
pcANYWHERE32 (included on the HP NetServer Navigator CD-ROM) or
terminal emulation software of your own choosing, you can access your
NetServer from a PC at a remote site. Remote access is particularly useful for
network administrators, VARs, support technicians, and other maintenance
personnel who can evaluate, maintain and, if necessary, reconfigure a NetServer
remotely.
The HP NetServer LXr Pro8 offers a range of remote control capabilities. With a
modem connection at one of the NetServer's serial ports, personnel at a distant
workstation or terminal can control server functions (including the boot process),
run diagnostic utilities, and perform NOS-level configuration procedures.
The HP NetServer LXr Pro8 includes two distinct methods you can use to control
your HP NetServer remotely. These are:
•HP's Remote Console
•Graphics Console Redirection (Windows NT)
HP Remote Console
HP Remote Console is built into the LXr Pro8 NetServer BIOS and is NOS
independent. Use HP's BIOS level remote access to diagnose and remedy
problems associated with a NetServer's hardware operations or configuration.
The following illustration shows how HP's Remote Console works.

Chapter 1 What is Remote Administration?
2
Figure 1: HP Remote Console Setup
Using Remote Console, you can remotely access a customer's NetServer Utility
Partition to:
•Update the system BIOS. This feature is particularly useful since it allows
you to update a NetServer's BIOS remotely.
•Run the Diagnostic Assistant. This utility provides you with ways to test a
NetServer's hardware components, including main circuit board function.
•Remotely boot the server and view startup messages.
•Set or reset system date, and time.
Graphics Console Redirection (Windows NT)
You can use pcANYWHERE32's capabilities (when installed at both NetServer
and remote console) to gain virtually full graphic control over an HP NetServer
LXr Pro8 from a remote location.
Using this feature, the console display exactly mimics the display at the
NetServer. In this way, you can take full control of your HP NetServer from the
remote console. pcANYWHERE32 graphics console redirection requires your HP
NetServer to be running Windows NT.

Chapter 1 What is Remote Administration?
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The following figure shows how the Graphic Console Redirection is setup.
Figure 2: A Typical Installation of Graphics Console Redirection
pcANYWHERE32 allows you to redirect what's graphically displayed on an HP
NetServer running Windows NT 4.0 to a remote Windows NT 3.51, 4.0 or
Windows 95 PC console. Features include the ability to:
•launch the NetServer's registry editor
•run NOS-level diagnostics on the NetServer
•access the NetServer's control panel to review and modify a connected
NetServer's NOS level configuration settings, including network settings,
administrative tools, and driver installation.
Recommended Modems
A list of recommended modems may be found on the HP NetServer LXr Pro8
Tested Products List. To view the tested products list, do the following:
1. Insert the HP NetServer Navigator CD into the HP NetServer and reboot
it.
2. At the Navigator main menu, click the Help button.
3. Then click the Search button.

Chapter 1 What is Remote Administration?
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4. Next, enter the search string: "Tested Products List".
5. Click the Go To button.
NOTE Hewlett-Packard recommends matching the modem
manufacturer/model at the HP NetServer and console for
optimum communications.
Documentation
The HP NetServer LXr Pro8 includes the following documentation:
•This guide, which describes how to install and use the Remote Console
feature to manage your HP NetServer LXr Pro8 server.
•pcANYWHERE online documentation. The complete pcANYWHERE
User Guide is in Adobe Acrobat PDF format on the HP NetServer
Navigator CD in the LXRPRO8\UTILS\PCA32\language subdirectory
(where language represents a two letter abbreviation for your local
language).
Where to Go Next
To setup HP Remote Console, proceed to Chapter 2. To setup Graphic Console
Redirection, proceed to Chapter 3.

5
2 Installing HP Remote Console
The HP NetServer's built-in Remote Console feature can be used to provide
troubleshooting and diagnostic services. Remote Console allows you (or a VAR
or system administrator) to manage, monitor and configure a server without
traveling to the NetServer site. Using Remote Console, you can access and
initiate all the configuration and diagnostic features incorporated into the HP
NetServer Utility Partition. The following illustration shows how HP's Remote
Console works.
Figure 3: HP Remote Console Setup
You (or your customer) may need assistance setting up a NetServer for HP
Remote Console, particularly if you are unfamiliar with DOS prompt computing.
In such cases, HP recommends that you first establish phone contact with an
assistant and walk them through the setup defined in "Setup at the HP NetServer"
of the installation steps that follow.
Minimum Server Requirements
In order to use HP Remote Console, your server needs:
•An installed HP Utility Partition

Chapter 2 Installing HP Remote Console Redirection
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•An external modem connection via the HP NetServer's serial A (COM 1)
port (refer to Chapter 1 for information about recommended modems)
•Microsoft Windows NT Server 4.0
•An HP NetServer Navigator CD-ROM Version G.01.65 or later. (To find
the version number, look on the CD-ROM, opposite the HP logo.) The HP
NetServer Navigator CD-ROM includes the Utility Partition setup and
associated files, as well as pcANYWHERE32 communications software.
NOTE HP recommends that the customer (end user) retain possession
of the HP NetServer Navigator CD-ROM. In case of
emergency, the server can be rebooted directly via the
Navigator CD. Furthermore, remote administration software
components are then available to the end user as needed.
Minimum Console Requirements
For the remote console, you can use any ANSI X3.64 compatible terminal or
terminal emulator with a modem or RS-232 connection. For best results, use an
ANSI color terminal that supports 25-line mode and IBM PC character set. In
addition, you will need:
•A 386-based (or faster) computer with 12 MB of available disk space
•A communications link to the server, either through a modem or a direct
serial connection (refer to the NetServer Tested Products List for a list of
recommended modems)
•Communications software. You can make master diskettes of the
pcANYWHERE32 software from the HP NetServer Navigator CD-ROM
that comes with the HP NetServer system.
•Microsoft Windows 95, or Windows NT Workstation 3.51 or 4.0
Installation of HP Remote Console
Installing HP Remote Console is a two-part process including setup at the
NetServer and at the workstation designated as the remote console.

Chapter 2 Installing HP Remote Console Redirection
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You first setup and configure Remote Console at the NetServer. Steps include
assigning the serial A (COM 1) port and password, and then initializing the
modem.
Once the modem at the NetServer has been initialized, you can use
pcANYWHERE32 (with either Windows NT or Win95), or any standard
communications program running on a console workstation to establish a simple,
character-based terminal connection.
Setup at the HP NetServer
At the NetServer, the installation of HP Remote Console includes three steps:
1. BIOS-Level Setup
Enables console redirection at the BIOS level.
2. Modem Installation
Refers to physical installation of the external modem hardware.
3. Modem Initialization
Modem setup for communication with the remote console. Note that in
order to do this step a Utility Partition must have already been installed on
the HP NetServer using the Configuration Assistant utility found on the
HP NetServer Navigator CD.
BIOS Level Setup
HP Remote Console is built into the NetServer system BIOS, and enabled
through a series of steps in the BIOS setup program.
NOTE The HP NetServer must be rebooted as part of the installation
for Remote Console Redirection at the server.
The HP NetServer is equipped with two built-in serial ports located on the back
of the unit. Only Serial A (COM 1) is supported for remote connection use.
To enable and configure Remote Console at the server:
1. Power on (or reboot) the HP NetServer and, when prompted during boot-
up, press [F2] to run the Setup program.
2. On the BIOS Setup Main Menu, using the arrow keys, cursor to the
"Console." pull-down menu. The server console settings are displayed.
3. On the Console screen, match your port settings as shown in Table 1.

Chapter 2 Installing HP Remote Console Redirection
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Table 1: HP NetServer LXr Pro8 Serial Port A Settings
Entry Setting
COM Port Address motherboard COM A (3F8/IRQ4)
Baud 19.2K or 38.4K
Console Type PC ANSI or VT100
Flow Control XON/XOFF
Console Connection Via Modem
4. When done, press [F10] to "Save changes and Exit."
The HP NetServer reboots and incorporates the new information in the
NetServer's BIOS.
CAUTION As long as the BIOS-level Console Redirection is enabled,
your NetServer's security is easily breached. Therefore, HP
advises that you disable console redirection as soon as you or
the remote user are finished using HP Remote Console
Redirection. This requires going back into the NetServer's
BIOS setup program and setting the "COM Port Address"
entry setting (shown in Table 1, above) to "disabled."
Modem Installation
To enable console redirection, you need to connect an external modem to the
NetServer port you assigned for use with console redirection. The ports are
designated on the back of the NetServer. Connect the modem to Serial A.
Modem Initialization
At the HP NetServer, the third step required to enable a Remote Console is
initializing the modem.
To initialize the modem and initiate a remote console session:
1. Reboot the server and, when prompted, press [F12].
The server displays the Utility Partition Manager.

Chapter 2 Installing HP Remote Console Redirection
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Main Menu
Update system BIOS
Update DAC firmware
Display event log
Run troubleshooting utility
Run HP disk array utility
Diagnostic Assistant
HP Console Redirection
Run SCSI Configuration Utility
Set Date
Set Time
Select keyboard language
Exit
2. On the Utility Partition Main Menu, cursor to "HP Console Redirection."
The server displays the HP Console Redirection screen.
3. From the popup menu, select "Initialize the modem."
The program supplies a default initialization string (AT&F). This string
includes a group of characters sent to the modem that configure it for
routine operations. Use either the default string supplied by HP, or the
initialization string supplied by the manufacturer of the modem you
connected to the NetServer.
HP Modem Initialization Utility
Modem initialization string:
AT&F
Login Password:
hp
OK <Cancel> <Help> <Select Modem>
NOTE You can modify the modem initialization string as required.
This string may have been preset by the service personnel who
call in to diagnose problems with the server remotely.

Chapter 2 Installing HP Remote Console Redirection
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4. The HP Modem Initialization Utility also allows for a case-sensitive
password.
You can enter any alphanumeric combination up to 20 characters in the
space provided. The password you enter here will be required for remote
access to the HP NetServer.
5. Tab to OK and press Enter.
The HP Modem Initialization Utility saves the modem initialization string
and password, and informs you that initialization is about to occur.
HP Modem Initialization Utility
W
hen you select Yes, the utility initialized the modem and then puts
the server in standby mode until contacted by the remote console.
>Yes< <Cancel>
6. Select Yes to initialize the modem. (Cancel returns you to the HP Utility
Partition's Main Menu.)
HP Modem Initialization Utility
W
aiting for remote login. . .
Press the space bar to abort remote
console access.
The HP NetServer awaits a call from the remote console and is
functionally disabled until a connection is made. To disable password
protection and return to normal NetServer operation, press the space bar.
NOTE Once the NetServer's modem has been initialized, your HP
NetServer awaits a call from the remote console and is
functionally disabled until a connection is made.
Setup at the Remote Console
You can use pcANYWHERE32 (shipped with each HP NetServer ). Or, you may
use any standard communications program to establish a simple, character-based
terminal connection from a console workstation to the HP NetServer.
The advantage of using pcANYWHERE32 is that it is pre-configured for HP
Remote Console.

Chapter 2 Installing HP Remote Console Redirection
11
If you plan to manage your HP NetServer using either a direct terminal
connection or via modem, and you have chosen not to use Symantec's
pcANYWHERE32, make sure your terminal emulation software:
•Provides remote dial-in and communications features
•Is correctly configured for console redirection
Regardless of which communications software you use, the following parameters
apply at the server's COM port
Table 2: Communications Parameters
Parameter Required
Baud Rate 19.2K or 38.4K
Data Bits 8
Stop Bits 1
Parity None
Handshaking XON/XOFF
Connect Assert DCD
Disconnect Drop DTR
The remote console's display should closely resemble the characteristics of the
server's display if you use a PC-based, ANSI color terminal emulator that
supports 25-line mode and the IBM PC character set. The table below provides
the terminal settings to use when configuring your communications software for
use with HP Remote Console.

Chapter 2 Installing HP Remote Console Redirection
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Table 3: Terminal Emulation Settings
Setting Recommended Alternate
Emulation ANSI Color Monochrome ANSI/VT-100
Character Set Extended PC/IBM PC ANSI
Screen Dimensions 80 x 25 80 x 24
Line Wrap OFF
Local Echo OFF
Scroll ON
Carriage Return
Translation None
Backspace Translation None
Cursor Underline, blinking
Installing and Configuring pcANYWHERE32 at the Remote Console
Although there are several connection options, typically you access the HP
NetServer via a modem. Unless you have decided to use another communications
package, you need to install the pcANYWHERE32 to enable character-based
console redirection at a remote workstation. Note that pcANYWHERE32 console
software is included with the HP NetServer.
To install pcANYWHERE32 at the remote console:
1. Insert the HP NetServer Navigator CD-ROM into your Windows NT or
95 console's CD-ROM drive and choose "Run" from the File menu in
Program Manager, or the Start menu in Windows, and enter:
x: \lxrpro8\utils\pca32\us\disk1\setup.exe
where
x :is the drive letter of the CD-ROM drive.
2. After pcANYWHERE32 is installed, restart Windows NT or Windows 95.
3. To run pcANYWHERE32, double-click the pcANYWHERE32 program
icon in the pcANYWHERE32 program group, or choose it from the Start
menu.
4. The first time you start pcANYWHERE32, the Smart Setup Wizard
(shown below) helps you configure your system by prompting you for
basic information such as the COM port (COM 1) and your modem
specifications.

Chapter 2 Installing HP Remote Console Redirection
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5. After setup with the Smart Wizard is complete, pcANYWHERE32
displays the main program window.
pcANYWHERE
menu bar
pcANYWHERE
action button bar
Once you have completed the initial pcANYWHERE32 installation, the software
will be configured for your remote console modem model and phone number for
your HP NetServer. Proceed to the next section for instructions on enabling the
remote connection.

Chapter 2 Installing HP Remote Console Redirection
14
Using HP Remote Console
Originating a remote management session between an HP NetServer and a
remote console involves initialization at the server (to put the server in standby
mode) and an initiating call from the remote console. Because Symantec's
pcANYWHERE32 communications software is included with your customer's HP
NetServer, the following instructions assume use of this software product at the
remote console.
At the HP NetServer
Have someone at the NetServer initialize the modem by booting into the Utility
Partition and running the HP Console Redirection utility (see Modem
Initialization above.) When you initiate the Modem Initialization Utility and
select "Yes" to allow a remote login, server function is suspended until a remote
user successfully logs on. The server remains in this standby state indefinitely
until a connection is made, or until you disable the remote login by pressing the
space bar at the server. Before returning the server to normal operation, refer to
the caution below.
CAUTION As long as the BIOS-level Console Redirection is enabled,
your NetServer's security is easily breached. Therefore, HP
advises that you disable console redirection as soon as you or
the remote user are finished using HP Remote Console
Redirection. This requires going back into the NetServer's
BIOS setup program and setting the "COM Port Address"
entry setting (shown in Table 1, above) to "disabled."
At the Remote Console
To initiate a remote management session using pcANYWHERE32:
1. Run pcANYWHERE32 from the pcANYWHERE32 program group in
your Windows Program Manager.
2. Click the "Call Online Service" button.

Chapter 2 Installing HP Remote Console Redirection
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3. Right-click the "Lxrpro8" connection icon to display the item's drop-down
menu and click "Properties…".
4. In the Properties window, click Details and verify that the correct COM
port and modem type are set. Microsoft Windows 95 and NT 4.0 will
present you with a pre-configured list of Unimodem entries for your
selection. Windows NT 3.51 will present you with COM port options.
5. Click the Settings tab and confirm the server's phone number.
6. Click OK to return to the main program window.
7. Double-click the "Lxrpro8" connection icon. When prompted, enter the
password you defined in the HP NetServer's modem initialization
program.
After the NetServer accepts the password, you have access to both the BIOS setup
routine and to the HP NetServer's Utility Partition. Refer to Appendix B
"Terminal Emulation Keys" for information about remotely using keystrokes to
execute BIOS specific commands at the server.
NOTE You can copy and paste the connection icon multiple times to
create an icon for each HP NetServer LXr Pro8 you want to
manage. Be sure to modify the server name and phone number

Chapter 2 Installing HP Remote Console Redirection
16
entry for server by right-clicking on the icon and going into
"Properties…".
When a Remote Console Connection May be Lost
During the execution of the following utilities you will loose the remote
connection to the server. This means that you will need to reestablish the remote
connection at both the remote console and the server as described above.
•Running Utility Partition utilities:
◊Update system BIOS (upon completion)
◊Diagnostic Assistant (when running the "Quick Test" or "Continuous
Test" options for either the "System Board" or "Run All" tests)
◊Exit (upon system reboot)
•Running the Symbios Setup utility (upon exiting the utility)
•Running the BIOS Setup utility (upon exiting the utility)