HP HPE ProLiant DL365 Gen10 Plus Server Manual

HPE ProLiant DL365 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL365 Gen10 Plus Server Maintenance and Service Guide
Part Number: 30-11CA689F-003
Published: October 2021
Edition: 3

HPE ProLiant DL365 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL365 Gen10 Plus Server Maintenance and Service Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots server and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 30-11CA689F-003
Published: October 2021
Edition: 3
© Copyright , 2021 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
AMD and the AMD EPYC and combinations thereof are trademarks of Advanced Micro Devices, Inc.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
VMware ESXi and VMware vSphere are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and
other jurisdictions.
All third-party marks are property of their respective owners.
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Table of contentsTable of contents
1 Illustrated parts catalog
1.1 Mechanical components
1.1.1 Access panel spare part
1.1.2 PCIe riser cage spare part
1.1.3 PCIe riser blank spare parts
1.1.4 Server ear spare parts
1.1.5 Rack mounting hardware spare parts
1.1.6 DIMM guard spare part
1.1.7 Cable management arm spare parts
1.2 System components
1.2.1 DIMM spare parts
1.2.2 Processor spare parts
1.2.2.1 AMD EPYC 7xx2 processor spare parts
1.2.2.2 AMD EPYC 7xx3 processor spare parts
1.2.3 Heatsink spare parts
1.2.4 Smart Array controller spare parts
1.2.5 PCI riser board spare parts
1.2.6 Network adapter spare parts
1.2.6.1 Ethernet adapter spare parts
1.2.6.2 Fibre channel host bus adapter spare parts
1.2.6.3 Converged network adapter spare parts
1.2.6.4 OCP 3.0 adapter spare parts
1.2.6.5 InfiniBand adapter spare parts
1.2.7 System board spare parts
1.2.7.1 System battery spare part
1.3 Server options
1.3.1 Fan spare parts
1.3.2 Power supply spare parts
1.3.3 Battery and capacitor spare parts
1.3.4 Hot-plug drive spare parts
1.3.5 Cable kit spare parts
1.3.6 Thermal grease spare part
2 Customer self repair
3 Removal and replacement procedures
3.1 Required tools
3.2 Safety considerations
3.2.1 Electrostatic discharge
3.2.2 Server warnings and cautions
3.2.3 Rack warnings
3.3 Preparation procedures
3.3.1 Power up the server
3.3.2 Power down the server

3.3.3 Extend the server from the rack
3.3.4 Remove the server from the rack
3.3.5 Remove the access panel
3.3.6 Install the access panel
3.3.7 Release the cable management arm
3.4 Removing and replacing the bezel
3.5 Removing and replacing the cable management arm
3.6 Removing and replacing the easy install rails
3.7 Removing and replacing the ball bearing rails
3.8 Removing the hard drive blank
3.9 Removing and replacing a hot-plug SAS, SATA or NVMe drive
3.10 Removing and replacing an M.2 SSD
3.11 Removing and replacing a power supply blank
3.12 Removing and replacing a hot-plug AC power supply
3.13 Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply
3.14 Removing and replacing a fan
3.15 Removing and replacing a fan blank
3.16 Removing and replacing a PCIe blank
3.17 Removing and replacing a riser cage
3.18 Removing and replacing an expansion board
3.19 Removing and replacing a 940QSFP56 x16 adapter and auxiliary card
3.20 Removing and replacing a primary riser card
3.21 Removing and replacing the serial port
3.22 Removing and replacing the chassis intrusion detection switch
3.23 Removing and replacing a GPU in the primary riser
3.24 Removing and replacing a GPU in the secondary riser
3.25 Removing and replacing a storage controller
3.26 Removing and replacing a DIMM
3.26.1 DIMM-processor compatibility
3.27 Removing and replacing the system battery
3.28 Removing and replacing the Smart Storage Battery or Hybrid Capacitor
3.29 Removing and replacing a heatsink
3.30 Removing and replacing a processor
3.31 Removing and replacing the system board
3.31.1 Replacing the system board
3.31.2 Re-entering the server serial number and product ID
3.32 Removing and replacing the SFF optical disk drive/display port/USB
3.33 Removing and replacing the Systems Insight Display power module
3.34 Removing and replacing the 8 SFF drive backplane
3.35 HPE Trusted Platform Module 2.0 Gen10 Plus option
4 Troubleshooting
4.1 Troubleshooting resources
5 Diagnostic tools
5.1 UEFI System Utilities

5.1.1 Selecting the boot mode
5.1.2 Secure Boot
5.1.3 Launching the Embedded UEFI Shell
5.2 iLO Service Port
5.3 Intelligent Provisioning
5.4 HPE Insight Remote Support
5.5 HPE InfoSight for servers
5.6 USB support
5.6.1 External USB functionality
5.7 Smart Storage Administrator
6 Component identification
6.1 Front panel components
6.2 Front panel LEDs and buttons
6.2.1 UID button functionality
6.2.2 Front panel LED power fault codes
6.2.3 Systems Insight Display combined LED descriptions
6.3 Rear panel components
6.4 Rear panel LEDs
6.5 System board components
6.5.1 System maintenance switch descriptions
6.5.2 NMI functionality
6.5.3 DIMM label identification
6.5.4 DIMM slot locations
6.5.5 Processor and socket components
6.6 Device numbers
6.7 Drives
6.7.1 HPE Basic Drive LED definitions
6.8 DSC-25 2-port SFP28 card ports and LEDs
6.9 Fan bay numbering
7 Cabling
7.1 Cabling overview
7.2 SFF cables
7.3 Cable routing: HPE Smart Array MR416i-a controller
8 Specifications
8.1 Environmental specifications
8.2 Server specifications
8.3 Power supply specifications
8.3.1 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.2 HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.3 HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply
8.3.4 HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply
8.3.5 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
8.3.6 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.3.7 HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply

8.4 Hot-plug power supply calculations
9 Websites
10 Support and other resources
10.1 Accessing Hewlett Packard Enterprise Support
10.2 Accessing updates
10.3 Remote support
10.4 Warranty information
10.5 Regulatory information
10.6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog
Illustrated parts catalog 7

Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information,
see the Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .
ItemItem DescriptionDescription
1 Access panel spare parts
2 PCIe riser cage spare parts
3 PCIe riser blank spare parts
4 Server ear spare parts
5 Rack mounting hardware spare part*
6 DIMM guard spare part
7 Cable management arm spare parts
Item not shown.
1
1
1
1
1
Mechanical components 8

Access panel spare partAccess panel spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Access panel P42617-001
Access panel spare part 9

PCIe riser cage spare partPCIe riser cage spare part
Customer self repair: OptionalOptional
DescriptionDescription Spare partSpare part
numbernumber
RISER, Tertiary, x16FH P31223-001
RISER, x16LP P31222-001
RISER, PCIe x16/x8/M.2 P28340-001
For primary riser board spares, see PCI riser board spare parts
PCIe riser cage spare part 10

PCIe riser blank spare partsPCIe riser blank spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare partSpare part
numbernumber
PCIe riser blank, slotted 875537-001
PCIe riser blank spare parts 11

Server ear spare partsServer ear spare parts
Customer self repair: MandatoryMandatory
Table :Table :
DescriptionDescription Spare part numberSpare part number
SFF left ear P38894-001
Right ear P38895-001
Server ear spare parts 12

Rack mounting hardware spare partsRack mounting hardware spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
1U Easy Install SFF P38898-001
Rack mounting hardware spare parts 13

DIMM guard spare partDIMM guard spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
2U DIMM guard, left/right P24307-001
DIMM guard spare part 14

Cable management arm spare partsCable management arm spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare partSpare part
numbernumber
1U Cable Management Arm P38900-001
Cable management arm spare parts 15

System componentsSystem components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information,
see the Hewlett Packard Enterprise PartSurfer websiteHewlett Packard Enterprise PartSurfer website .
ItemItem DescriptionDescription
1 DIMM spare parts
2 Processor spare parts
3 Heatsink spare parts
4 Smart array controller spare parts
5 PCIe riser board spare parts
6 Network adapter spare parts
7 System board spare part
System components 16

DIMM spare partsDIMM spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
3200 MT/s DIMMs3200 MT/s DIMMs —
8 GB, single-rank x8 PC4-3200AA-R P20499-001
16 GB, dual-rank x4 PC4-3200AA-R P20500-001
16 GB, single-rank x8 PC4-3200AA-R P20501-001
32 GB, single-rank x4 PC4-3200AA-R P39381-001
32 GB, dual-rank x8 PC4-3200AA-R P20502-001
32 GB, dual-rank x4 PC4-3200AA-R P20503-001
64 GB, quad-rank x4 PC4-3200AA-R P20504-001
128 GB, quad-rank x4 PC4-3200AA-L P20505-001
DIMM spare parts 17

Processor spare partsProcessor spare parts
Processor spare parts 18

AMD EPYC 7xx2 processor spare partsAMD EPYC 7xx2 processor spare parts
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
3.20 GHz AMD EPYC 7262 processor, 8C, 155 W P17341-001
3.00 GHz AMD EPYC 7302 processor, 16C, 155 W P17339-001
2.35 GHz AMD EPYC 7452 processor, 32C, 155 W P17338-001
2.50 GHz AMD EPYC 7502 processor, 32C, 180 W P17334-001
2.00 GHz AMD EPYC 7702 processor, 64C, 200 W P17332-001
AMD EPYC 7xx2 processor spare parts 19

AMD EPYC 7xx3 processor spare partsAMD EPYC 7xx3 processor spare parts
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
3.70 GHz AMD EPYC 72F3 processor P39063-001
2.90 GHz AMD EPYC 7313 processor P39053-001
3.10 GHz AMD EPYC 7343 processor P39054-001
3.50 GHz AMD EPYC 73F3 processor P39064-001
2.55 GHz AMD EPYC 7413 processor P39055-001
2.75 GHz AMD EPYC 7443 processor P39057-001
2.75 GHz AMD EPYC 7453 processor P39056-001
3.20 GHz AMD EPYC 74F3 processor P39065-001
2.50 GHz AMD EPYC 7513 processor P39058-001
2.70 GHz AMD EPYC 7543 processor P39059-001
3.20 GHz AMD EPYC 75F3 processor P39066-001
2.20 GHz AMD EPYC 7643 processor P39489-001
2.00 GHz AMD EPYC 7663 processor P39060-001
2.00 GHz AMD EPYC 7713 processor P39061-001
2.50 GHz AMD EPYC 7763 processor P39062-001
AMD EPYC 7xx3 processor spare parts 20