
4
features (continued)
security and safety
system security •Startup password
•HP Toptools Remote Control Card encrypted password
•Keyboard lock button with optional screen blank
•Enable or disable serial port, flexible disk drives, and write operations to flexible disk drives
service and support
warranty •3 year, next business day, onsite limited warranty from HP or authorized resellers (standard
business hours) worldwide
•Pre failure warranty/notification
•Free telephone support for basic setup, installation, and troubleshooting for the life of the
product
hp instant support Fast, Web based support that automates and speeds resolution of most computing problems.
Available at no charge, HP Instant Support is:
•Automated—Web based problem identification, diagnosis, and resolution
•Personalized—Ability to select your preferred support experience
•Relevant—Seamless transmission of hardware information and case history to HP support
specialists at any time
•Reliable—It’s there when you need it, 24 hours a day
For more information, visit the HP Instant Support Web site at:
http://www.hp.com/go/instantsupport
•3 year, Hardware Call to Repair Commitment within 6 hours
(24 hours/day, 7 days/week) H1822A
•3 year, onsite within 4 hour response (24 hours/day, 7 days/week) H5515A
•3 year, onsite within 4 hour response (standard business hours) H5516A
hardware support
•Onsite installation and network configuration H5751A
HP Critical System Support for Windows NT (includes HP High Availability Observatory)
•Priority Recovery for Windows NT, 1 Year H1934BA
•Priority Recovery Add on for BackOffice, 1 Year H1936BA
•Proactive Prevention for Windows NT, 1 Year H1941BA
•Managed Change for Windows NT, 1 Year H1943BA
•Performance Optimization for Windows NT, 1 Server H1946BA
•Remote Support Business Builder H1947BA
•ASE Services for Windows NT, 1 Day H1948BA
•Operations Checkup for Windows NT, 1 Engagement H1950BA
•CSS for Windows NT Bundle, 1 Year (includes Hardware Call to
Repair and Priority Recovery for one server, Proactive Prevention,
Managed Change, Performance Optimization, Expert Technical
Advice, and Operations Checkup
H1931BA
•CSS for Windows NT Reactive Bundle (includes Hardware Call to
Repair and Priority Recovery for one server)
H1932BA
HP Personalized System Support1
•Standard Recovery, 1 Year H2217AA
•Standard Recovery, Applications Add on, 1 Year H2216AA
•Proactive Management, 1 Year H2219AA
software support
•Proactive Support, 1 Year H2218AA
1Available in North America only