HP D5970A - NetServer - LCII User manual

HP NetServer LD Pro
User Guide
HP Part Number D4948-90001
Printed in December 1996

ii
Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent of
Hewlett-Packard Company.
Windows®is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe™ is a U.S. trademark of CompuServe, Inc.
NetWare®is a registered trademark of Novell, Inc.
SCO™ is a trademark of The Santa Cruz Operation, Inc.
Hewlett-Packard Company
Network Server Division
P.O. Box 58059, Technical Marketing
Santa Clara, CA 95052-8059 USA
© Copyright 1996, Hewlett-Packard Company.
Audience Assumptions
The user guide is for the person who installs, administers, and troubleshoots
LAN servers. Hewlett-Packard Company assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products
with hazardous energy levels.

iii
Contents
1 Installation Overview ....................................................................................1
Verify Contents ..............................................................................................1
View the Readme File....................................................................................1
Remove the Cover.........................................................................................2
Install Additional Memory...............................................................................3
Install Additional EISA Boards and PCI Boards ..............................................4
Install Additional Mass Storage Devices.........................................................5
Configure the HP NetServer and Install Additional ISA Boards.......................5
2 HP NetServer Navigator ................................................................................7
Contents of the HP NetServer Navigator CD-ROM.........................................7
Readme File ..............................................................................................7
HP NetServer Information Assistant...........................................................7
Configuration Assistant ..............................................................................8
HP Management Solutions.........................................................................9
HP NetServer Utilities..............................................................................10
Change User Preferences........................................................................11
3 HP NetServer Information Assistant ..........................................................13
HP Information Assistant Overview..............................................................13
Using HP NetServer Information Assistant...................................................13
Getting Help.............................................................................................13
Finding Information..................................................................................14
Copying and Printing Information.............................................................15
Installing HP Information Assistant Software................................................16
Installing from the CD-ROM.....................................................................16
Installing from the Network.......................................................................16
4 Configuring Mass Storage..........................................................................19
Mass Storage Indicator Lights ......................................................................19
Shelf Locations ............................................................................................20
Switch Settings on the Hot Swap Subsystem................................................21
Hot Swap Subsystem SCSI Address Settings...........................................23
Configuring Fast SCSI or Ultra SCSI Mode..................................................24
Configuring Ultra SCSI Mode In The ECU................................................24

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5 Installing UPS Software..............................................................................25
Before Installing UPS Software....................................................................25
UPS Installation for Microsoft Windows NT..................................................25
To Install the UPS Software on the HP NetServer....................................26
To Install the UPS User Interface on a Local Client PC............................26
To Install the UPS Manager Application...................................................27
UPS Installation for Novell NetWare ............................................................28
To Install the UPS Software on the HP NetServer....................................29
To Install the User Interface on a Local Client PC ....................................30
To Install the UPS Manager Application...................................................30
6 Installing a Monochrome Monitor..............................................................31
7 Troubleshooting..........................................................................................33
Troubleshooting Tools..................................................................................33
Common Installation Problems.....................................................................34
Troubleshooting Sequence.......................................................................34
If the System Will Not Power On..............................................................35
If the System Powers On but the System Fails the Power-On Self Test ...35
If the System Passes the POST But Will Not Function.............................35
Error Messages............................................................................................36
8 Service and Support ...................................................................................37
System Design, Integration, and Support .....................................................37
Information and Support When You Need It.................................................38
HP NetServer Navigator Release History and Status Report........................39
HP NetServer Navigator Subscription Service..............................................40
HP NetServer Navigator CD-ROM...............................................................40
CompuServe Discussion Forum and Library.................................................41
World Wide Web and Internet FTP..............................................................42
Bulletin Board System..................................................................................42
Automated Fax ............................................................................................42
HP NetServer Support News........................................................................43
Telephone Support.......................................................................................43
Obtaining HP Repair and Telephone Support...............................................44
Ordering HP Cables, Drive Trays, and Technical Publications......................46
Telephone Ordering Information...............................................................46
Contacting HP Regional Headquarters.........................................................47
Joining CompuServe....................................................................................47

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9 Warranty and Software License..................................................................49
Hardware Product Limited Warranty.............................................................49
Software Product Limited Warranty..............................................................49
Hewlett-Packard Utility Software..............................................................49
Third-Party Software Products .................................................................50
Hardware Accessories Limited Warranty......................................................50
Hewlett-Packard Hardware Accessories...................................................50
Third-Party Hardware Products ................................................................51
Pre-Failure Warranty....................................................................................51
Limitation of Warranty..................................................................................51
Limitation of Liability and Remedies.........................................................52
Customer Responsibilities............................................................................52
Obtaining Warranty Service.........................................................................54
Customer Replacement Part....................................................................54
Return to HP/Reseller ..............................................................................54
On-site.....................................................................................................54
HP NetServer Limited Warranty Coverage...................................................56
Technical Support........................................................................................57
U.S. and Canada......................................................................................57
Europe.....................................................................................................57
Asia/Pacific..............................................................................................58
Other Countries........................................................................................58
Self-Help Tools ............................................................................................59
Supplemental Warranty Service and Support...............................................59
HP NetServer Warranty Frequently-Asked Questions ..................................60
A Control Panel Description..........................................................................67
B Specifications.............................................................................................69
Environment ................................................................................................69
Weight and Dimensions ...............................................................................70
Power Supply Specifications........................................................................70
C Regulatory Information ..............................................................................71
Notice for USA.............................................................................................71
FCC Radio Frequency Emissions Statements..............................................71
CD-ROM..................................................................................................72
Notice for Canada: DOC Requirements........................................................73
Notice for EU: ..............................................................................................73

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Radio Frequency Emissions Warning for Accessories..............................73
Declaration of Conformity ........................................................................74
Notice for Finland: Laser Safety Statement..................................................75
Notice for Germany......................................................................................75
Noise Declaration and Ergonomics...........................................................75
Laser Safety Statement............................................................................75
Notice for Japan...........................................................................................76
VCCI Statement.......................................................................................76
Power Line Harmonics.............................................................................77
Notice for Korea: RFI Statement ..................................................................77
Mexico: Hardware Warranty Statement........................................................77
Notice for U.K.: General Approval................................................................79
Index ...............................................................................................................81

1
1Installation Overview
This chapter contains simplified setup information about your HP NetServer
LD Pro. For complete setup instructions, consult the HP NetServer LD Pro Road
Map (English only).
Verify Contents
Unpack and verify the contents of the shipping box against the Contents
Checklist included with your NetServer. If anything is missing or damaged, call
your reseller.
View the Readme File
1. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive and
press the Reset button on the front of the server. The HP NetServer
automatically boots from the HP NetServer Navigator CD-ROM.
If an error message appears, ignore it and press the F1 key. If an error
message appears in Configuration Assistant, press F10 to continue.
2. Go to the HP NetServer Navigator Main Menu. If the language needs to
be changed, select "Set Preferences."
3. Select "Readme File." The Readme file contains the latest information to
help you install your HP NetServer. Read it carefully before beginning
your installation.

Chapter 1Installation Overview
2
Remove the Cover
If you are installing options, you will need to remove the cover.
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to
high energy levels that may cause burns when parts are short-
circuited by metal objects such as tools or jewelry.
Figure 1-1. Unlocking and opening the NetServer

Chapter 1Installation Overview
3
Install Additional Memory
Use HP DIMMs listed on the Technical Information Label on top of the chassis.
1. Remove the processor board.
2. Align the notches on the DIMM with the keys on the socket.
3. Insert the DIMM until the retaining clips snap into place.
4. Reinstall the processor board.
Keys
Notches
Figure 1-2. Installing a DIMM

Chapter 1Installation Overview
4
Install Additional EISA Boards and PCI Boards
NOTE Do not install ISA boards until instructed by the Configuration
Assistant program in "Configure the HP NetServer and Install
Additional ISA Boards", below.
Board
R
e
t
a
i
n
e
r
Technical
Information
Label
Figure 1-3. Adapter board retainer

Chapter 1Installation Overview
5
Boards can be identified by the shape of their connectors:
EISA
ISAPCI
Figure 1-4. Connector identification
Install Additional Mass Storage Devices
NOTE In certain configurations, if you are installing an IDE drive or
SCSI devices you will need additional cables or adapters. For
configuration information, see the Technical Information
Label on the side of the chassis, or Information Assistant on
the HP Navigator CD-ROM.
For part numbers for HP cables, adapters, and trays, see the Technical
Information Labels on the top and side of chassis.
Configure the HP NetServer and Install Additional
ISA Boards
NOTE Do not install ISA boards until instructed by the Configuration
Assistant program.
1. Reassemble the HP NetServer and connect the power cord.
2. Turn on the HP NetServer and monitor.

Chapter 1Installation Overview
6
3. If the HP NetServer Navigator CD-ROM is not loaded in the CD-ROM
drive, insert the CD-ROM into the CD-ROM drive now and press the
Reset button on the front of the server. The HP NetServer automatically
boots from the HP NetServer Navigator CD-ROM.
If an error message appears, ignore it and press the F1 key. If an error
message appears in Configuration Assistant, press F10 to continue.
4. Go to the HP NetServer Navigator Main Menu and select “Configuration
Assistant."
5. Recommended: If you have installed all accessories except the ISA boards,
go to the Express Configuration Menu. Follow the instructions on the
screen to configure your HP NetServer.
You are finished with the Installation Road Map. Follow the instructions in
Configuration Assistant to continue your NetServer installation.
NOTE If you are installing one accessory at a time, go to the Custom
Configuration Menu and select the Help button. Follow the
instructions on the screen to configure your HP NetServer.
Repeat configuration process for each accessory.

7
2HP NetServer Navigator
Contents of the HP NetServer Navigator CD-ROM
The HP NetServer Navigator CD-ROM Main Menu directs you to modules where
you can perform configuration tasks or access online system documentation. The
following is a description of the contents of the CD-ROM as accessed from the
Main Menu.
Readme File
This file includes the most recent information that was not included in the
printed installation documentation. It is important to check this file before
installation.
HP NetServer Information Assistant
HP NetServer Information Assistant gives you complete access to all the HP
NetServer information and documentation. The information includes the
complete user and service information available in online format that can be
viewed on the screen and printed. The information includes system and
accessory installation documentation, NOS Guides, troubleshooting, error
messages, part numbers, replacement information, and other important
information.
HP NetServer Information Assistant allows you to search, display, and print a
topic or a series of topics. Also, the information is available in a print-file format
that will print complete manuals.
HP NetServer Information Assistant can be accessed in three ways:
•From the HP NetServer Navigator Main Menu after booting from the HP
NetServer Navigator CD-ROM
•Directly from the HP Navigator CD-ROM on any Windows system that
has a CD-ROM drive
•On an HP Vectra or other PC running Windows 3.1 and above, Windows
95 or Windows NT, where HP NetServer Information Assistant has
been installed

Chapter 2HP NetServer Navigator
8
For more information on installing and using HP NetServer Information
Assistant, see Chapter 3.
Configuration Assistant
Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom
and Replicate.
Express configuration is the preferred method to configure your HP NetServer
since it leads you through the configuration process in sequence and offers you
default selections. An Express configuration includes the following steps:
•Update System BIOS: This step appears if Configuration Assistant
detects that a newer version of the BIOS is available on the HP Navigator
CD-ROM. You must update your BIOS to the new version if you want to
continue in Express mode.
•Select NOS: HP NetServer Navigator uses the NOS (Network Operating
System) information to create the drivers diskette that you need to install
your operating system and to create a file that contains the appropriate
NOS installation and optimization instructions. The information may
also be used to select the appropriate default configuration settings.
•Execute EISA Configuration Utility: This step runs the EISA
Configuration Utility (ECU) in automatic mode (if you are not installing
ISA adapter boards) or manual mode (if you are installing ISA boards).
Before and after running the ECU, Configuration Assistant will run
Configuration Advisor to detect and notify you of any known problems
with your current configuration.
•Show Configured Boards: This step shows the boards configured by the
ECU, including PCI boards, and allows you to make changes if necessary.
•Configure Disk Array: If you have an installed HP disk array, you must
configure it using your DAC configuration utility.
•Install Utility Partition: This step creates an 8 MB utility partition on the
server hard disk where HP NetServer Navigator will copy the EISA
Configuration Utility (ECU), Diagnostic Assistant, BIOS Update Utility,
system and accessory CFG and OVL files, Error Message Utility (EMU)
and other utilities. This is not available for SCO UNIX.

Chapter 2HP NetServer Navigator
9
•Execute Board Utilities: When HP NetServer Navigator finds installed
boards for which there are additional configuration utilities on the CD-
ROM, the configuration utilities are executed automatically to complete
the configuration of the boards.
•Create Drivers Diskette: This step creates a customized diskette that
contains HP drivers and configuration files to use when you are installing
your NOS.
•Show NOS Installation Instructions: This step provides important
customized information about installing your NOS with your hardware
configuration. You should save this information to a DOS ASCII file that
can be copied to a DOS formatted diskette. Take this diskette to a system
with an attached printer to print the file.
•Diagnostic Assistant:An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting.
In Custom Configuration, you can perform the configuration steps in any order.
Select Custom if you are experienced in NetServer configuration and have a
preferred sequence of steps or prefer to configure your system one component
at a time.
In Replicate Configuration, you can save a copy of your current system
configuration or load a previously saved configuration. This method saves time
when configuring multiple, identical systems.
HP Management Solutions
HP Management Solutions is a comprehensive suite of utilities, applications,
and built-in features to manage multiple servers locally or from remote locations.
If you are unfamiliar with these products or concepts, try the interactive
demonstration of HP NetServer Assistant, HP Remote Assistant, and other
HP and third-party management applications.
HP NetServer Assistant (NSA) is included on the HP Navigator CD-ROM.
NSA is for managing servers from an HP OpenView console. The software is
customizable and contains easy-to-use troubleshooting tools. HP Management
Solutions contains an interactive demonstration of HP NetServer Assistant and
an overview of installing HP NetServer Assistant.

Chapter 2HP NetServer Navigator
10
Some of the features of NSA include:
•Disk capacity threshold alert and usage tracking
•SCSI controller and device failure notification
•Predictive disk problem warning backed by HP proactive warranty
replacement
•PC LAN adapter board performance statistics, configuration, and problem
information
•Error alerting and identification for the server’s Power-On Self Tests
•HP memory, HP Disk Array, HP UPS management software, and
HP Remote Assistant products, including management agents with event
notification integrated into the HP NetServer Assistant/HP OpenView
alarm log
•Over-the-network temperature monitoring and redundant power
supply status
•View of critical server information, such as the BIOS version, EISA and
PCI slot contents, SMP information, serial and parallel ports, and security
status, from a single network management console
•Control of management console from a remote PC, allowing the same
features to be used at a local management console or non-network-
connected remote PC
HP NetServer Utilities
HP NetServer Utilities takes you to a menu where you can directly execute
utilities such as the following:
•Diagnostic Assistant: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting
•Event Log Report Utility: Displays all logged server management
events, Power-On Self Test (POST)errors and other system events

Chapter 2HP NetServer Navigator
11
•Diskette Library: Allows you to conveniently generate any flexible disk
available on the NetServer Navigator CD-ROM. For example, you can
create the following flexible disk: BIOS Update, EISA Configuration
Utility, NOS Drivers, NetServer Assistant, PowerWise Assistant,
Diagnostic Assistant and Remote Assistant Upgrade.
•Error Message Utility: Lets you view descriptions for errors that occur
during the Power-On Self Test (POST) and tells how to handle the errors
•Print or View Configuration:Allows you to print or view the current
system configuration, including details of which boards are detected in the
system and which resources are allocated to the boards
Change User Preferences
Change User Preferences lets you change the language and the system date
and time.

13
3HP NetServer Information Assistant
HP Information Assistant Overview
HP NetServer Information Assistant provides a quick and efficient means to
locate information about installing, managing and servicing your HP NetServer.
Information Assistant has complete documentation on the HP NetServer and
accessories as well as important information on your NOS. Reference
information, such as functional descriptions and technical papers, help you better
understand your HP NetServer and make choices compatible with your network.
The following section briefly describes the functionality of Information Assistant.
The final section describes how Information Assistant can be read or installed on
other systems.
Using HP NetServer Information Assistant
Information Assistant has many features that help you quickly find the
information you need. The following is a brief description of these features. To
understand how to use each function, use the Information Assistant help system.
Getting Help
On-line help is available for all categories in HP Information Assistant.
The Help button displays the help system for Information
Assistant. The Information Assistant help system explains how
to use Information Assistant to find the information you need.

Chapter 3HP NetServer Information Assistant
14
Finding Information
Information Assistant provides you with many ways of navigating through its
topics and locating information. For example, you can:
Select a topic from the Map. Displays a window with an
outline of every module, and topic in the Information
Assistant for the selected product. The Map enables you to
view the contents of the Information Assistant in outline
view, and then select a topic to view.
Search for a word or phrase using Search. Search
performs full-text searches for topic text that not only takes
you to the topic found, but highlights the word or words
found by the search. You can use search operators such as
AND, OR, NOT, and NEAR to further narrow your search.
Select a topic from the Reference Button list. Reference
modules are arranged by subject, not by task. The Reference
Button list shows reference documents available for the
selected product.
Select a Task button. Each button represents a task you can
perform, and each task contains multiple topics.
Go to a topic with Previous button. Displays the previous
topic in a module.
Go to a topic with Next button. Displays the next topic in a
module.
Go to a previously viewed topic with Back button.
Displays the previous topic viewed. Clicking this button
more than once backtracks through topics in the order that
you viewed them.