HP NetServer E 45 User manual

HP NetServer E 45
User Guide
HP Part Number 5965-2489
Printed August 1997

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Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent of
Hewlett-Packard Company.
Windows®is a registered trademark of Microsoft in the U.S. and other countries.
CompuServe™ is a U.S. trademark of CompuServe, Inc.
NetWare®and IntranetWare®are registered trademarks of Novell, Inc.
SCO™ is a trademark of The Santa Cruz Operation, Inc.
Hewlett-Packard Company
Network Server Division
Technical Communication / MS 53U-FJ
5301 Stevens Creek Boulevard
P.O. Box 58059
Santa Clara, CA 95052-8059 USA
© Copyright 1997, Hewlett-Packard Company.
Audience Assumptions
The user guide is for the person who installs, administers, and troubleshoots
LAN servers. Hewlett-Packard Company assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products
with hazardous energy levels.

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Contents
1 Installation Overview ...................................................................................1
Verify Contents..............................................................................................1
View the README File..................................................................................1
Remove the Cover.........................................................................................2
Install Additional Memory...............................................................................4
Install Additional PCI and ISA Boards ............................................................5
Install Additional Mass Storage Devices.........................................................6
Configure the HP NetServer ..........................................................................6
2 HP NetServer Navigator...............................................................................7
Contents of the HP NetServer Navigator CD-ROM ........................................7
README File ............................................................................................7
Configuration Assistant..............................................................................7
HP Management Solutions.........................................................................9
HP NetServer Utilities..............................................................................10
Change User Preferences........................................................................10
3 HP Information Assistant...........................................................................11
Information Assistant Overview....................................................................11
Using HP NetServer Information Assistant...................................................11
Getting Help.............................................................................................11
Finding Information..................................................................................12
Copying and Printing Information.............................................................13
Installing HP Information Assistant Software................................................13
Installing from the CD-ROM.....................................................................14
4 Accessories................................................................................................15
Installing Accessories...................................................................................15
Installing IDE Devices..............................................................................15
Installing an Additional IDE CD-ROM Drive .............................................16
Installing an IDE Hard Disk Drive In a Front Shelf....................................17
Installing an IDE Hard Disk Drive in a Rear Shelf.....................................18
Configuring ISA Non-Plug-and-Play Boards.............................................20
5 Troubleshooting ........................................................................................23
Troubleshooting Tools..................................................................................23

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Common Installation Problems ....................................................................23
If the System Will Not Power On..............................................................24
Troubleshooting Sequence.......................................................................24
Error Messages............................................................................................25
No Error Messages Displayed..................................................................25
Clearing the CMOS Configuration............................................................27
Hardware Problems .....................................................................................29
The Display Does Not Work.....................................................................29
The Keyboard or Mouse Does Not Work..................................................30
The CD-ROM Drive Does Not Work.........................................................30
The Hard Disk Drive Does Not Work........................................................30
Password Problems .....................................................................................31
You Have Forgotten the Passwords.........................................................31
Battery Problems.........................................................................................32
To Install a Replacement Battery.............................................................32
You Can’t Start the Setup Program..............................................................33
A Specifications............................................................................................35
Environment................................................................................................35
Weight and Dimensions...............................................................................36
Power Supply Specifications........................................................................36
B Regulatory Information.............................................................................37
Notice for USA.............................................................................................37
FCC Radio Frequency Emissions Statements..........................................37
CD-ROM..................................................................................................38
Notice for Canada: DOC Requirements.......................................................39
Battery.....................................................................................................39
Notice for EU:..............................................................................................39
Radio Frequency Emissions Warning for Accessories..............................39
Notice for Finland: Laser Safety Statement.................................................41
Notice for Germany......................................................................................41
Noise Declaration and Ergonomics ..........................................................41
Laser Safety Statement ...........................................................................41
Notice for Japan:..........................................................................................42
VCCI Statement, HP NetServer E 45.......................................................42
Notice for Korea: RFI Statement.................................................................43
Notice for Mexico: Hardware Warranty Statement.......................................43

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Notice for UK: General Approval.................................................................45
C Warranty and Software License................................................................47
Hardware Product Limited Warranty ............................................................47
Software Product Limited Warranty..............................................................47
Hewlett-Packard Utility Software..............................................................47
Third-Party Software Products.................................................................47
Hardware Accessories Limited Warranty......................................................48
Hewlett-Packard Hardware Accessories...................................................48
Third-Party Hardware Products................................................................48
Limitation of Warranty..................................................................................49
Limitation of Liability and Remedies.........................................................49
Customer Responsibilities............................................................................50
Obtaining Warranty Service.........................................................................51
Customer Replacement Part....................................................................51
Return to HP/Reseller..............................................................................51
On-site.....................................................................................................52
HP NetServer Limited Warranty Coverage...................................................53
Technical Support........................................................................................53
U.S. and Canada .....................................................................................54
Europe.....................................................................................................54
Other Countries .......................................................................................55
Self-Help Tools............................................................................................55
Supplemental Warranty Service and Support...............................................55
Software Product Limited Warranty..............................................................56
HP Software Product License Agreement.....................................................58
HP NetServer Warranty Frequently-Asked Questions..................................60
D Service and Support..................................................................................67
System Design, Integration, and Support.....................................................67
Information and Support When You Need It.................................................67
HP NetServer Navigator Release History and Status Report........................68
HP NetServer Navigator CD-ROM Subscription Service..............................69
HP NetServer Navigator ..............................................................................70
CompuServe Discussion Forum and Library ................................................70
World Wide Web and Internet FTP..............................................................71
Bulletin Board System..................................................................................71
Automated Fax............................................................................................72

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HP NetServer Support News........................................................................72
Telephone Support.......................................................................................73
Obtaining HP Repair and Telephone Support...............................................73
Ordering HP Cables, Drive Trays, and Technical Publications .....................75
Telephone Ordering Information ..............................................................75
Contacting HP Regional Headquarters.........................................................76
Joining CompuServe....................................................................................76
Index...............................................................................................................79

1
1 Installation Overview
This chapter contains simplified setup information about your HP NetServer
E 45. For complete setup instructions, consult the HP NetServer E 45 Installation
Road Map.
Verify Contents
Unpack and verify the contents of the shipping box against the Contents
Checklist included with your NetServer. If anything is missing or damaged,
contact your reseller.
View the README File
1. Press the power-on button. Open the NetServer front door and press the
CD-ROM drive eject button. Place the HP NetServer Navigator CD-ROM
in the drive and press the eject button again to close the drive. Turn the
power off, wait 10 seconds and turn the power on again. If the system fails
to boot, follow the diagnostic instructions on the screen.
2. Go to the Navigator Main Menu. If the language needs to be changed,
select "Set Preferences."
3. Select "README File." The README file contains the latest
information to help you install your HP NetServer. Read it carefully before
beginning your installation.
You can now boot the Navigator CD-ROM and run Diagnostic Assistant
if you want to verify system operation as shipped.
4. If you are installing additional hardware, such as memory, accessory
boards, or mass storage devices, you will need to remove the cover. Go to
"Remove the Cover."
If you are not installing additional hardware, go to "Configure the HP
NetServer."

Chapter 1 Installation Overview
2
Remove the Cover
If you are installing options, you will need to remove the cover. To install
options, you will need a flat 1/4-inch screwdriver and T15 TORX® driver; you
do not need tools to remove the cover.
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects such as tools
or jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.
To remove the cover:
1. Turn off the NetServer and disconnect the power cord.
2. Unlock the cover: To unlock the cover, use the key in the key bag located
on the rear of the NetServer.
3. Release the latches: Lift up the two release latches on the sides of the front
bezel.
4. Remove the NetServer cover. Place your hands on the top of the cover,
one along each edge (see Figure 1-1). While applying downward pressure,
pull the cover sharply forward to release it and then slide it forward and
off the NetServer.
5. Remove the cooling duct/cover.
◊Unplug the fan cable from the power supply harness.
◊Lift up on the front of the duct/cover until the hook is free of the slot,
as shown in Figure 1-2.
◊Gently pull the duct/cover toward the front of the NetServer and lift it
up and out of the chassis.

Chapter 1 Installation Overview
3
Release
Latches
Cover
Key lock
Figure 1-1. Unlocking and Opening the NetServer

Chapter 1 Installation Overview
4
Cooling duct/cover
Hook
Fan cable
Power supply harness
Figure 1-2. Removing the Cooling Duct/Cover
Install Additional Memory
Use HP SIMMs listed on the Technical Information Label on the side of the
chassis.
CAUTION Wear a wrist strap and use a static-dissipating work surface
connected to the chassis when handling components.
1. Align the notched corner on the SIMM with the key on the end of the slot
and insert the SIMM at a 45-degree angle, as shown in Figure 1-3.
2. Pivot the SIMM to the 90-degree angle until the retaining clips on both
sides snap into place.
3. If the cooling duct/cover was removed, replace it before replacing the
NetServer cover.

Chapter 1 Installation Overview
5
Notch
90°
45°
Figure 1-3. Installing a SIMM
Install Additional PCI and ISABoards
Install all adapter boards at this time.
For a list of boards HP has tested and the README file with the latest
configuration information, view the tested products list located on the Navigator
CD-ROM.
Boards can be identified by the shape of their connectors:
Figure 1-4. Connector Identification

Chapter 1 Installation Overview
6
Install Additional Mass Storage Devices
If you are installing an IDE drive or internal SCSI devices in certain
configurations, you may need additional cables or adapters. For part numbers for
HP cables, adapters, and trays, and configuration information, see Information
Assistant on the Navigator CD-ROM. For new products, you can use Order
Assistant on the HP web site at this URL:
www.hp.com/go/netserver
Configure the HP NetServer
1. Reassemble the HP NetServer and connect the power cord.
2. If you have installed ISA non-Plug-and-Play adapter boards, you must
now allocate memory resources to each of these boards. Refer to the
"Installing ISA Non-Plug-and-Play Boards" in Chapter 4, "Accessories"
for instructions.
3. Turn on the HP NetServer and monitor.
4. Insert the CD-ROM into the CD-ROM drive now, turn off power to the
NetServer, wait 10 seconds, and turn it back on. The NetServer will boot
from the Navigator CD-ROM.
If the NetServer fails to boot, follow the directions displayed on the
screen.
5. Go to the Navigator Main Menu and select “Configuration Assistant."
Follow the instructions in Configuration Assistant to continue your NetServer
installation.

7
2 HP NetServer Navigator
Contents of the HP NetServer Navigator CD-ROM
The main menu of NetServer Navigator directs you to modules where you can
perform configuration tasks or access online system documentation. The
following is a description of the contents of the CD-ROM as accessed from the
Main Menu.
README File
This file includes the most recent information that was not available at the time
that the installation documentation was printed. It is important to check this file
before proceeding with the installation.
Configuration Assistant
Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom,
and Replicate.
Express configuration is the preferred method to configure your HP NetServer
since it leads you through the configuration process in sequence and offers you
default selections. An Express configuration includes the following steps:
•Update System BIOS: This step appears if Configuration Assistant
detects that a newer version of the BIOS is available on the Navigator
CD-ROM. You must update your BIOS to the new version if you want to
continue in Express mode.
•Install NOS: Choose the NOS and the install mode:
◊Install NOS (automated mode): In automatic NOS install mode, if
you are installing certain versions of Novell NetWare / IntranetWare
or Microsoft Windows NT Server, HP’s automated installation process
guides you through the NOS installation and configures your hard disk
drive and NOS according to certain preset parameters.
or
◊Install NOS manually: If you did not choose automated NOS install
mode, you will configure the NetServer by manually making choices,
and creating NOS-specific driver diskettes. You will need to print and
read the custom-installation instructions.

Chapter 2 HP NetServer Navigator
8
∗Print and Read Instructions: You must print out the NOS
installation instructions and follow them to manually install the
NOS.
∗Create Drivers Diskette: If you choose to install the NOS with
the vendor-supplied installation utility included with the NOS
software, you will create a customized diskette containing HP
drivers and configuration files that you will need when you install
the NOS.
•Show Configured Cards: This step shows configured PCI boards and
Plug-and-Play ISA boards.
•Configure Disk Array: If you have an external HP disk array, you must
configure it with the disk array utility.
•Install Utility Partition: This step creates an 8 MB utility partition on the
server hard disk where Navigator will copy the Diagnostic Assistant,
BIOS Update Utility and other utilities.
•Execute Card Utilities: When Navigator finds installed boards for which
there are additional configuration utilities on the CD-ROM, the
configuration utilities are executed automatically to complete the
configuration of the boards.
In Custom Configuration, you can perform the above configuration steps in
any order. Select Custom if you are experienced in NetServer configuration and
have a preferred sequence of steps or prefer to configure your system one
component at a time. The Custom Configuration allows you to manually
choose these options:
•Install NOS: Choose the NOS and the install mode:
◊Install NOS (automated mode): In automatic NOS install mode, if
you are installing certain versions of Novell NetWare / IntranetWare
or Microsoft Windows NT Server, HP’s automated installation process
guides you through the NOS installation and configures your hard disk
drive and NOS according to certain preset parameters.
or
◊Install NOS manually: If you did not choose automated NOS install
mode, you will configure the NetServer by manually making choices,
and creating NOS-specific driver diskettes. You will need to print and
read the custom-installation instructions.

Chapter 2 HP NetServer Navigator
9
∗Print and Read Instructions: You must print out the NOS
installation instructions and follow them to manually install the
NOS.
∗Create Drivers Diskette: If you choose to install the NOS with
the vendor-supplied installation utility included with the NOS
software, you will create a customized diskette containing HP
drivers and configuration files that you will need when you install
the NOS.
In Replicate Configuration, you can save a copy of your current system
configuration or load a previously saved configuration. This method saves time
when configuring multiple, identical systems.
HP Management Solutions
HP Management Solutions contains demonstrations of software available on the
HP NetServer Navigator CD-ROM.
HP Information Assistant is included on the Navigator CD-ROM. Information
Assistant is a tool to help you locate information about installing, managing and
servicing your HP NetServer.
HP Support Anywhere is included on the Navigator CD-ROM. HP Support
Anywhere is for managing the many features of your HP NetServer. The software
is customizable and contains easy-to-use troubleshooting tools.
Some of the features of HP Support Anywhere include:
•Alerts can be viewed using a web browser or via the Auto Alert feature
•Disk capacity threshold alert
•SCSI controller and device failure notification
•Predictive disk problem warning backed by HP proactive warranty
replacement
•PC LAN adapter board performance statistics, configuration, and problem
information
•Critical server information, such as the BIOS version, ISA and PCI slot
contents, serial and parallel ports, and security status can be viewed using
a web browser

Chapter 2 HP NetServer Navigator
10
HP NetServer Utilities
HP NetServer Utilities takes you to a menu where you can directly execute
utilities such as the following:
•Diagnostic Assistant: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting
•Diskette Library: Allows you to conveniently generate any flexible
diskette available on the NetServer Navigator CD-ROM. For example, you
can create the following diskettes: BIOS Update, NOS Drivers, and
Diagnostic Assistant.
Change User Preferences
Change User Preferences lets you change the language and the system date
and time.

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3 HP Information Assistant
Information Assistant Overview
The Navigator CD-ROM contains the HP Information Assistant. HP Information
Assistant provides a quick and efficient means to locate information about
installing, managing and servicing your HP NetServer. It has complete
documentation on the HP NetServer and accessories; important information on
your NOS; and reference information, such as functional descriptions and
technical papers to help you better understand your HP NetServer and make
choices compatible with your network.
The following section briefly describes the functionality of Information Assistant.
The final section describes how Information Assistant can be read or installed on
other systems.
Using HP NetServer Information Assistant
Information Assistant has many features that help you quickly find the
information you need. The following is a brief description of these features. To
understand how to use each function, use the Information Assistant help system.
Boot the HP Network Navigator CD-ROM on the NetServer and run Information
Assistant, or install Information Assistant as an application program on a
Windows client machine (see "Installing HP Information Assistant Software,"
below).
Getting Help
The Help button displays the help system for Information
Assistant. The Information Assistant help system explains how
to use Information Assistant to find the information you need.

Chapter 3 HP Information Assistant
12
Finding Information
Information Assistant provides you with many ways of navigating through its
topics and locating information. For example, you can:
Select a topic from the Map. Displays a window with an
outline of every module, and topic in the Information
Assistant for the selected product. The Map enables you to
view the contents of the Information Assistant in outline
view, and then select a topic to view.
Search for a word or phrase using Search. Search
performs full-text searches for topic text that not only takes
you to the topic found, but highlights the word or words
found by the search. You can use search operators such as
AND, OR, NOT, and NEAR to further narrow your search.
Select a topic from the Accessory and Reference
Documents. Reference modules are arranged by subject, not
by task. The Reference Button list shows reference
documents available for the selected product.
Select a Task button. Each button represents a task you can
perform, and each task contains multiple topics.
Go to a topic with Previous button. Displays the previous
topic in a module.
Go to a topic with Next button. Displays the next topic in a
module.
Go to a previously viewed topic with Back button.
Displays the previous topic viewed. Clicking this button
more than once backtracks through topics in the order that
you viewed them.

Chapter 3 HP Information Assistant
13
You can also navigate between topics using hot spots, and revisit recent topics
using the History button. For example:
•Jump to other topics. Click on hot spots in graphics and text that link to
other topics or to more information about the current topic. Hot spot text
appears as bold green text. Hot spots on graphics are identified by moving
the pointer over the graphic. When you point to a hot spot, the pointer
changes to a hand.
•Return to any previously viewed topic by choosing History from the
Topic menu. As you view topics, Information Assistant keeps a record of
where you have been. The History button displays a list of the topics you
have viewed, starting with the most recent. Select any topic from this list
to return to it.
Copying and Printing Information
You can copy topic text in Information Assistant for use in other applications,
such as word processors, by copying text onto the Windows Clipboard and
pasting the text into any Windows application.
To print topics in Information Assistant, use one of the print options on the File
drop-down menu. You can choose to print the current topic or all of the topics in
a product book.
With the Mark for Print command, you can choose to mark either the currently
displayed topic or all the topics in the group to which the current topic belongs.
Then use the Print Marked Topics option to print out all marked topics as
a group.
After selecting the print option, a Print Setup box or Print dialog box appears. In
the Print dialog box, you can choose from several options: number of copies to
print, collate, print quality (dots per inch, and print to a file.) In the Print Setup
box, you can select a printer, the page orientation, and the type or source of paper
on which to print.
Installing HP Information Assistant Software
HP Information Assistant runs on an HP Vectra or other PC running Windows
3.1 and above, Windows 95 or Windows NT. HP Information Assistant can be
installed from the Navigator CD-ROM.
The installation program gives you the option of accessing the data files from
your hard disk or from the CD-ROM. The default is to access the data files from

Chapter 3 HP Information Assistant
14
the CD-ROM. You can copy the data files to your hard disk to improve access
time, but this could take up a significant amount of disk space.
Installing from the CD-ROM
To install HP Information Assistant onto a Windows PC from the Navigator
CD-ROM, perform these steps:
1. Turn on your computer and CD-ROM drive.
2. Run Windows and display the Program Manager.
3. Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive.
4. From Program Manager, select the File menu and choose Run.
5. At the command prompt, type the following:
drive: \infoasst\setup
where drive is the letter of the CD-ROM drive.
6. Follow the instructions that appear on your screen.
In Program Manager, the Setup Program creates a new program group called HP
NetServer Information Assistant, with an icon for running the application.