HP ProLiant BL620c G7 User manual

HP ProLiant BL620c G7 Server Blade
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 613849-003
April 2011
Edition: 3

© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.
Intel, Pentium, and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries.
AMD is a trademark of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
Java is a registered trademark of Oracle and/or its affiliates.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components and LEDs..................................................................................................................7
SAS and SATA hard drive LEDs .....................................................................................................................8
SAS and SATA hard drive LED combinations ..................................................................................................8
System board components ............................................................................................................................9
System maintenance switch ...............................................................................................................10
System maintenance switch procedures ..............................................................................................10
DIMM slot locations....................................................................................................................................12
HP c-Class Blade SUV Cable .......................................................................................................................12
Operations................................................................................................................................. 14
Power up the server blade...........................................................................................................................14
Power down the server blade ......................................................................................................................14
Remove the server blade.............................................................................................................................15
Remove the access panel ............................................................................................................................16
Install the access panel ...............................................................................................................................16
Remove a hot-plug SAS or SATA hard drive..................................................................................................16
Remove the left DIMM baffle .......................................................................................................................17
Remove the right DIMM baffle .....................................................................................................................18
Remove the front panel/hard drive cage assembly ........................................................................................19
Remove the battery pack.............................................................................................................................19
Setup......................................................................................................................................... 21
Overview ..................................................................................................................................................21
Installing an HP BladeSystem c-Class enclosure .............................................................................................21
Preparing the enclosure ....................................................................................................................21
Installing interconnect modules ..........................................................................................................26
Connecting to the network.................................................................................................................27
Installing server blade options .....................................................................................................................28
Installing a server blade..............................................................................................................................28
Completing the configuration.......................................................................................................................29
Hardware options installation....................................................................................................... 30
Introduction ...............................................................................................................................................30
Processor option.........................................................................................................................................30
Memory option ..........................................................................................................................................36
Memory overview ............................................................................................................................36
Low Voltage DIMMs .........................................................................................................................36
Dual- and quad-rank DIMMs..............................................................................................................37
DIMM identification..........................................................................................................................37
DIMM installation guidelines .............................................................................................................38
Memory subsystem architecture .........................................................................................................39
Hemisphere mode ............................................................................................................................41
Memory performance optimization ....................................................................................................42
Memory RAS ...................................................................................................................................43
Advanced ECC memory population guidelines....................................................................................44
Double Device Data Correction .........................................................................................................44

Contents 4
HP Memory Quarantine....................................................................................................................45
Online Spare memory population guidelines.......................................................................................45
Mirrored Memory population guidelines.............................................................................................46
Installing DIMMs ........................................................................................................................................46
Hot-plug SAS or SATA hard drive option ......................................................................................................47
Mezzanine card option ..............................................................................................................................49
Controller options.......................................................................................................................................51
Installing a cache module..................................................................................................................51
Installing a capacitor pack ................................................................................................................53
HP Trusted Platform Module option ..............................................................................................................54
Installing the Trusted Platform Module board .......................................................................................55
Retaining the recovery key/password.................................................................................................56
Enabling the Trusted Platform Module.................................................................................................56
Server updates with an HP Trusted Platform Module and BitLocker™ enabled.........................................57
Additional TPM features....................................................................................................................57
Cabling ..................................................................................................................................... 58
Using the HP c-Class Blade SUV Cable.........................................................................................................58
Connecting locally to a server blade with video and USB devices ...................................................................58
Accessing a server blade with local KVM ...........................................................................................58
Accessing local media devices ..........................................................................................................59
Software and configuration utilities ............................................................................................... 61
Server blade deployment tools.....................................................................................................................61
HP BladeSystem c-Class Advanced management .................................................................................61
Network-based PXE deployment ........................................................................................................61
Deployment methods ........................................................................................................................63
Configuration tools.....................................................................................................................................67
SmartStart software ..........................................................................................................................67
HP ROM-Based Setup Utility ..............................................................................................................68
Array Configuration Utility ................................................................................................................71
Option ROM Configuration for Arrays................................................................................................71
Re-entering the server serial number and product ID.............................................................................72
Management tools......................................................................................................................................72
Automatic Server Recovery................................................................................................................72
ROMPaq utility.................................................................................................................................73
iLO 3 Standard Blade Edition technology ...........................................................................................73
Erase Utility .....................................................................................................................................73
Redundant ROM support...................................................................................................................74
USB support and functionality............................................................................................................74
Internal SD support...........................................................................................................................75
Diagnostic tools .........................................................................................................................................75
HP Insight Diagnostics ......................................................................................................................75
HP Insight Diagnostics survey functionality ..........................................................................................75
Integrated Management Log..............................................................................................................75
Remote support and analysis tools ...............................................................................................................76
HP Insight Remote Support software ...................................................................................................76
Keeping the system current..........................................................................................................................77
Drivers ............................................................................................................................................77
Version control.................................................................................................................................77
ProLiant Support Packs......................................................................................................................77
Operating System Version Support.....................................................................................................78
Firmware.........................................................................................................................................78
HP Smart Update Manager ...............................................................................................................78

Contents 5
Change control and proactive notification ..........................................................................................79
Care Pack .......................................................................................................................................79
Troubleshooting.......................................................................................................................... 80
Troubleshooting resources ...........................................................................................................................80
Pre-diagnostic steps ....................................................................................................................................80
Important safety information ..............................................................................................................80
Symptom information........................................................................................................................82
Prepare the server for diagnosis.........................................................................................................82
Loose connections ......................................................................................................................................84
Service notifications....................................................................................................................................84
Server health LEDs......................................................................................................................................84
Troubleshooting flowcharts ..........................................................................................................................84
Start diagnosis flowchart...................................................................................................................85
General diagnosis flowchart..............................................................................................................86
Server blade power-on problems flowchart .........................................................................................88
POST problems flowchart..................................................................................................................90
OS boot problems flowchart..............................................................................................................92
Server fault indications flowchart .......................................................................................................94
POST error messages and beep codes .........................................................................................................96
Battery replacement .................................................................................................................... 98
Regulatory compliance notices ..................................................................................................... 99
Regulatory compliance identification numbers ...............................................................................................99
Federal Communications Commission notice.................................................................................................99
FCC rating label ..............................................................................................................................99
Class A equipment ...........................................................................................................................99
Class B equipment............................................................................................................................99
Declaration of conformity for products marked with the FCC logo, United States only......................................100
Modifications...........................................................................................................................................100
Cables ....................................................................................................................................................100
Canadian notice (Avis Canadien) ..............................................................................................................100
European Union regulatory notice..............................................................................................................101
Disposal of waste equipment by users in private households in the European Union........................................101
Japanese notice .......................................................................................................................................102
BSMI notice .............................................................................................................................................102
Korean notice ..........................................................................................................................................102
Chinese notice.........................................................................................................................................103
Laser compliance .....................................................................................................................................103
Battery replacement notice ........................................................................................................................103
Taiwan battery recycling notice .................................................................................................................104
Wireless devices ......................................................................................................................................104
Brazilian notices ............................................................................................................................104
Canadian notices...........................................................................................................................104
Japanese notices............................................................................................................................105
Taiwan notices...............................................................................................................................105
Electrostatic discharge............................................................................................................... 106
Preventing electrostatic discharge ..............................................................................................................106
Grounding methods to prevent electrostatic discharge..................................................................................106
Specifications........................................................................................................................... 107
Environmental specifications......................................................................................................................107
Server blade specifications........................................................................................................................107

Contents 6
Technical support...................................................................................................................... 108
Before you contact HP ..............................................................................................................................108
HP contact information..............................................................................................................................108
Customer Self Repair ................................................................................................................................108
Acronyms and abbreviations...................................................................................................... 116
Index....................................................................................................................................... 119

Component identification 7
Component identification
Front panel components and LEDs
Item Description
1 UID LED
2 Health LED
3
Flex 1 LED
4 Flex 2 LED
5 Flex 3 LED
6 Flex 4 LED
7 Power On/Standby button and system power LED
8 Hard drive bay 1
9 Hard drive bay 2
10
Server release lever
11 Server release lever button
12 Local I/O connector

Component identification 8
SAS and SATA hard drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or flashing Alternating amber
and blue
The drive has failed, or a predictive failure alert has been received
for this drive; it also has been selected by a management
application.
On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a
management application.
On Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity expansion
or stripe migration, but a predictive failure alert has been received
for this drive. To minimize the risk of data loss, do not replace the
drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, erasing, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing irregularly Amber, flashing
regularly (1 Hz)
The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.
Flashing irregularly Off The drive is active, and it is operating normally.

Component identification 9
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
Off Steadily amber A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.
System board components
Item Description
1 Processor 2 DIMM slots (16)
2 USB connector
3 Micro SDHC card connector
4 TPM connector
5
System maintenance switch
6 Mezzanine connector 2 (Type I or Type II)
7 Mezzanine connector 1 (Type I only)
8 System board thumbscrews (3)
9 Enclosure connectors (2)
10 Embedded FlexFabric adapter
11 SAS/SATA signal connector
12
Mezzanine connector 3 (Type I or Type II)
13 Cache module connector
14 Processor 1 DIMM slots (16)

Component identification 10
Item Description
15 Processor 1
16 System battery
17
SAS/SATA backplane power connector
18 Processor 2
The symbols correspond to the symbols located on the interconnect bays. For more information, see the
HP ProLiant BL620c G7 Server Blade Installation Instructions that ship with the server blade.
System maintenance switch
The system maintenance switch (SW1) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off.
Position Description Function
S1 iLO 3 security Off = iLO 3 security is enabled.
On = iLO 3 security is disabled.
S2 Configuration
lock
Off = System configuration can be
changed.
On = System configuration is
locked.
S3 Reserved Reserved
S4 Reserved Reserved
S5 Password
protection
override
Off = No function
On = Clears power-on password
and administrator password
S6 Invalidate
configuration
Off = Normal
On = Clears NVRAM
S7 Reserved Reserved
S8 Reserved Reserved
System maintenance switch procedures
When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:
•Clear the system configuration ("Clearing the system configuration" on page 10).
•Access the redundant ROM ("Accessing the redundant ROM" on page 11).
To complete these procedures, you must change physical settings on the system maintenance switch.
Clearing the system configuration
RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based
Setup Utility (on page 68)." If the system is unable to boot into RBSU, use the following steps to clear the
system configuration:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. Change position 6 of the system maintenance switch to on.

Component identification 11
5. Install the access panel (on page 16).
6. Install the server blade in the enclosure and power up the server blade.
7. Wait for the POST message that prompts you to change the switch setting:
Maintenance switch detected in the "On" position.
Power off the server and turn switch to the "Off" position.
8. Repeat steps 1 through 3.
9. Change position 6 of the system maintenance switch to off.
10. Repeat steps 5 and 6.
IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2 minutes
is normal. During this delay, the system appears non-functional. Do not attempt any procedures
during the delay.
Accessing the redundant ROM
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the
system does not automatically switch to the redundant ROM, perform the following steps:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. Change positions 1, 5, and 6 of the system maintenance switch to on.
5. Install the access panel (on page 16).
6. Install the server blade in the enclosure and power up the server blade.
7. After the system beeps, repeat steps 1 through 3.
8. Change positions 1, 5, and 6 of system maintenance switch to off.
9. Repeat steps 5 and 6.
If both the current and backup versions of the ROM are corrupt, return the system board for a service
replacement.
To switch to the backup ROM when the System ROM is not corrupt, use RBSU.

Component identification 12
DIMM slot locations
DIMM slots are numbered sequentially (1 through 16) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
HP c-Class Blade SUV Cable

Component identification 13
Item Connector Description
1 Server blade For connecting to the SUV connector on the
server blade front panel
2 Video For connecting a video monitor
3 USB For connecting up to two USB devices
4 Serial For trained personnel to connect a null modem
serial cable and perform advanced diagnostic
procedures

Operations 14
Operations
Power up the server blade
The Onboard Administrator initiates an automatic power-up sequence when the server blade is installed. If
the default setting is changed, use one of the following methods to power up the server blade:
•Use a virtual power button selection through iLO 3.
•Press and release the Power On/Standby button.
When the server blade goes from the standby mode to the full power mode, the system power LED changes
from amber to green.
For more information about the Onboard Administrator, see the enclosure setup and installation guide on the
HP website (http://www.hp.com/support).
For more information about iLO 3, see "iLO 3 Standard Blade Edition technology (on page 73)."
Power down the server blade
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of
critical server data and programs.
Depending on the Onboard Administrator configuration, use one of the following methods to power down
the server blade:
•Use a virtual power button selection through iLO 3.
This method initiates a controlled remote shutdown of applications and the OS before the server blade
enters standby mode.
•Press and release the Power On/Standby button.
This method initiates a controlled shutdown of applications and the OS before the server blade enters
standby mode.
•Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to enter
standby mode.
This method forces the server blade to enter standby mode without properly exiting applications and the
OS. It provides an emergency shutdown method if an application stops responding.
•Execute one of the following commands using the Onboard Administrator CLI:
poweroff server [bay number]
or
poweroff server [bay number] force
The first command initiates a controlled shutdown of applications and the OS before the server blade
enters standby mode. The second form of the command forces the server blade to enter standby mode
without exiting applications and the OS. This emergency method forces a shutdown if an application
stops responding.
•Use the Onboard Administrator GUI to initiate a shutdown:

Operations 15
a. Select the Enclosure Information tab, and then select the Overall checkbox in the Device Bays item.
b. Initiate a shutdown from the Virtual Power menu:
—Select Momentary Press to initiate a controlled shutdown of applications and the OS.
—Select Press and Hold to initiate an emergency shutdown of applications and the OS.
IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided.
To remove all power from the server blade, remove the server blade from the enclosure.
After initiating a virtual power down command, be sure that the server blade is in standby mode by
observing that the system power LED is amber.
Remove the server blade
CAUTION: Do not use the server blade release lever to lift or carry the server blade. Always
support the weight of the server blade by handling the chassis directly. Improper use can damage
the release lever and the server blade.
1. Identify the proper server blade.
2. Power down the server blade (on page 14).
3. Remove the server blade.
4. Place the server blade on a flat, level work surface.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.

Operations 16
Remove the access panel
To remove the component:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Press the access panel release button, and then slide the access panel to the rear.
4. Remove the access panel.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the
internal system components to cool before touching them.
CAUTION: To prevent damage to electrical components, properly ground the server blade
before beginning any installation procedure. Improper grounding can cause ESD.
Install the access panel
1. Place the access panel on top of the server blade. Allow the panel to extend past the rear of the server
blade approximately 1 cm (0.25 in).
2. Slide the access panel to the closed position.
Remove a hot-plug SAS or SATA hard drive
CAUTION:
To prevent improper cooling and thermal damage, do not operate the server blade
or the enclosure unless all hard drive and device bays are populated with either a component or
a blank.
1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and
SATA hard drive LED combinations" on page 8).
2. Back up all server data.

Operations 17
3. Remove the hard drive.
To replace the component, reverse the removal procedure.
Remove the left DIMM baffle
To remove the component:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. If installed, remove the battery pack (on page 19).
You do not need to disconnect the cable from the battery.
5. Disconnect the SAS/SATA signal cable from the SAS backplane.
6. Unroute the SAS/SATA cable.

Operations 18
7. Remove the left DIMM baffle.
Remove the right DIMM baffle
To remove the component:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. If installed, remove the battery pack (on page 19).
You do not need to disconnect the cable from the battery.
5. Remove the right DIMM baffle.

Operations 19
Remove the front panel/hard drive cage assembly
To remove the component:
1. Power down the server blade (on page 14).
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. Disconnect the signal cable and the power cable from the SAS backplane.
5. Loosen the thumbscrews.
6. Remove the front panel/hard drive cage assembly.
Remove the battery pack
CAUTION: To prevent a server blade malfunction or damage to the equipment, do not add or
remove the battery pack while an array capacity expansion, RAID level migration, or stripe size
migration is in progress.
CAUTION: After the server blade is powered down, wait 15 seconds and then check the amber
LED before unplugging the cable from the cache module. If the amber LED blinks after 15
seconds, do not remove the cable from the cache module. The cache module is backing up data,
and data is lost if the cable is detached.
IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST
error message is displayed when the server blade is powered up, indicating that the battery pack
is temporarily disabled. No ac
tion is necessary on your part. The internal circuitry automatically
recharges the batteries and enables the battery pack. This process might take up to four hours.
During this time, the cache module functions properly, but without the performance advantage of
the battery pack.
To remove the component:
1. Power down the server blade (on page 14).

Operations 20
2. Remove the server blade (on page 15).
3. Remove the access panel (on page 16).
4. Do one of the following:
oRemove the battery pack from the left DIMM baffle.
oRemove the battery pack from the right DIMM baffle.