HP ProLiant DL345 Gen10 Plus Manual

HPE ProLiant DL345 Gen10 Plus Server Maintenance and Service GuideHPE ProLiant DL345 Gen10 Plus Server Maintenance and Service Guide
Part Number: 30-4B11C718-004
Published: October 2021
Edition: 4

HPE ProLiant DL345 Gen10 Plus ServerHPE ProLiant DL345 Gen10 Plus Server Maintenance and Service Guide Maintenance and Service Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels,
and are familiar with the weight and stability precautions for rack installations.
Part Number: 30-4B11C718-004
Published: October 2021
Edition: 4
© Copyright 2021 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
AMD and the AMD EPYC and combinations thereof are trademarks of Advanced Micro Devices, Inc.
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. or its subsidiaries in the United States and other countries.
VMware ESXi and VMware vSphere are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and
other jurisdictions.
All third-party marks are property of their respective owners.
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Table of contentsTable of contents
1 Illustrated parts catalog
1.1 Mechanical components
1.1.1 2U bezel spare part
1.1.2 Air baffle spare part
1.1.3 Access panel spare parts
1.1.4 Rack-mounting hardware spare parts
1.1.5 Miscellaneous mechanical spare parts
1.2 System components
1.2.1 Bezel ear spare parts
1.2.2 Drive backplane spare parts
1.2.3 Fan spare parts
1.2.4 DIMM spare parts
1.2.5 Power supply spare parts
1.2.6 Heatsink spare parts
1.2.7 Processor spare parts
1.2.8 System battery spare part
1.2.9 System board spare part
1.2.10 Front I/O module spare part for the SFF chassis
1.3 Server options
1.3.1 Storage controller spare parts
1.3.2 Chassis intrusion detection switch spare part
1.3.3 Secondary riser board spare parts
1.3.4 Rear serial port interface spare part
1.3.5 Primary riser board spare parts
1.3.6 M.2 SATA SSD add-in card spare part
1.3.7 HPE NS204i-p NVMe OS Boot Device spare parts
1.3.8 OCP NIC 3.0 adapter spare parts
1.3.9 Energy pack spare parts
1.3.10 HPE 12Gb SAS Expander Card spare part
1.3.11 Pensando Distributed Services Platform card spare parts
1.3.12 Miscellaneous cable spare parts
1.3.13 Drive cable spare kits
1.3.14 HPE Trusted Platform Module 2.0 Gen10 Plus spare part
2 Customer self repair
3 Removal and replacement procedures
3.1 Safety considerations
3.1.1 Electrostatic discharge
3.1.2 Symbols on equipment
3.1.3 Rack warnings and cautions
3.1.4 Server warnings and cautions
3.2 Preparation procedures
3.2.1 Power down the server

3.2.2 Power up the server
3.2.3 Extending the server from the rack
3.2.4 Removing the server from the rack
3.2.5 Remove the access panel
3.2.6 Removing the fan cage
3.2.7 Removing a riser cage
3.2.8 Install the access panel
3.2.9 Releasing the cable management arm
3.2.10 Releasing the full-length expansion board retainer
3.3 Removing and replacing the front bezel
3.4 Removing and replacing a hot-plug SAS, SATA or NVMe drive
3.5 Removing and replacing a drive blank
3.6 Removing and replacing the cable management arm
3.7 Removing and replacing a power supply
3.7.1 Power supply warnings and cautions
3.7.2 Removing and replacing a hot-plug AC power supply
3.7.3 Removing and replacing the HPE 800 W Flex Slot -48 VDC hot-plug power supply
3.7.4 Removing and replacing an HPE 1600 W Flex Slot -48 VDC hot-plug power supply
3.8 Removing and replacing a power supply blank
3.9 Removing and replacing the rack rails
3.10 Removing and replacing the hot-plug fan
3.11 Removing and replacing the fan power cable
3.12 Removing and replacing the air baffle
3.13 Removing and replacing the 8 SFF drive backplane
3.14 Removing and replacing an LFF drive backplane
3.15 Removing and replacing the 2 SFF rear drive backplane
3.16 Removing and replacing an energy pack
3.17 Removing and replacing an energy pack holder
3.18 Removing and replacing a DIMM
3.19 Removing and replacing a heatsink
3.20 Removing and replacing a processor
3.21 Removing and replacing a type-a modular storage controller
3.22 Removing and replacing an expansion board
3.23 Removing and replacing the M.2 SATA SSD add-in card
3.24 Removing and replacing the M.2 SATA SSD
3.25 Removing and replacing a PCIe riser board
3.26 Removing and replacing the HPE NS204i-p NVMe OS Boot Device option
3.26.1 Removing and replacing the boot device
3.26.2 Removing and replacing a boot device drive
3.26.3 Relocating the M.2 drive retaining latches
3.27 Removing and replacing the Pensando DSP DSC-25 2p SFP28 card
3.27.1 Decommissioning the Pensando DSP DSC-25 2p SFP28 card
3.27.2 Removing the Pensando DSP DSC-25 2p SFP28 card
3.27.3 Replacing the Pensando DSP DSC-25 2p SFP28 card

3.28 Removing and replacing an accelerator
3.29 Removing and replacing the LFF bezel ear
3.30 Removing and replacing the SFF front I/O module
3.31 Removing and replacing the bezel ear
3.32 Removing and replacing the chassis intrusion detection switch
3.33 Removing and replacing the OCP NIC 3.0 adapter
3.34 Removing and replacing the serial port
3.35 System battery replacement
3.35.1 System battery information
3.35.2 Replace the system battery
3.36 Removing and replacing the system board
3.36.1 Removing the system board
3.36.2 Replacing the system board
3.36.3 Re-entering the server serial number and product ID
3.37 HPE Trusted Platform Module 2.0 Gen10 Plus option
4 Troubleshooting
4.1 NMI functionality
4.2 Troubleshooting resources
5 Diagnostic tools
5.1 Product QuickSpecs
5.2 UEFI System Utilities
5.2.1 Selecting the boot mode
5.2.2 Secure Boot
5.2.3 Launching the Embedded UEFI Shell
5.3 iLO Service Port
5.4 Intelligent Provisioning
5.4.1 Intelligent Provisioning operation
5.5 HPE Insight Remote Support
5.6 HPE InfoSight for servers
5.7 USB support
5.7.1 External USB functionality
5.8 HPE Smart Storage Administrator
5.9 HPE MR Storage Administrator
5.10 StorCLI
6 Component identification
6.1 Front panel components
6.2 Front panel LEDs and buttons
6.2.1 Server UID LED
6.2.2 Using the UID button to view the Server Health Summary
6.2.3 Front panel LED power fault codes
6.3 Rear panel components
6.4 Rear panel LEDs
6.5 System board components
6.5.1 System maintenance switch descriptions

6.5.2 DIMM slot locations
6.5.3 DIMM label identification
6.5.4 Processor and socket components
6.6 Drive box numbering
6.7 Drive bay numbering
6.7.1 Drive bay numbering: Storage controller
6.7.2 Drive bay numbering: SAS expander
6.8 HPE Basic Drive LED definitions
6.9 DSC-25 2-port SFP28 card ports and LEDs
6.10 HPE NS204i-p NVMe OS Boot Device components
6.11 HPE NS204i-p NVMe OS Boot Device LED definitions
6.12 Fan bay numbering
7 Cabling
7.1 Cabling guidelines
7.2 Storage cabling
7.2.1 Drive power cabling
7.2.1.1 12 LFF drive power cabling
7.2.1.2 24 SFF drive power cabling
7.2.1.3 2 SFF drive power cabling
7.2.2 Storage controller cabling
7.2.2.1 8 LFF SATA Box 2 and Box 3 to system board connector (J17) cabling
7.2.2.2 8 LFF SAS/SATA Box 2 and Box 3 to type-a controller cabling
7.2.2.3 12 LFF SAS/SATA to P816-a controller cabling
7.2.2.4 12 LFF SAS/SATA + 2SFF to P816-a controller cabling
7.2.2.5 8 SFF SATA Box 3 to system board connector (J17) cabling
7.2.2.6 8 SFF SAS/SATA Box 3 to type-a controller cabling
7.2.2.7 8 SFF SAS/SATA Box 3 to PCIe controller cabling
7.2.2.8 8 SFF SAS/SATA Box 2 to type-a controller (E208i-a/E408i-a) cabling
7.2.2.9 8 SFF SAS/SATA Box 2 to type-a controller (P816i-a) cabling
7.2.2.10 8 SFF SAS/SATA Box 1 to type-a controller cabling
7.2.2.11 16 SFF SAS/SATA Box 2 and Box 3 to P816i-a controller cabling
7.2.2.12 24 SFF SAS/SATA to SAS expander cabling
7.2.2.13 8 SFF NVMe x4 Box 2 cabling
7.2.2.14 16 SFF SAS/SATA Box 1 and Box 3 to P816i-a controller cabling
7.2.2.15 16 SFF NVMe x4 Box 1 and Box 2 cabling
7.2.2.16 2 SFF SAS/SATA Box 4 to SAS expander port 9 cabling
7.2.2.17 8 SFF Basic U.3x1 to PCIe x16 or x32 tri-mode controller in primary riser cabling
7.2.2.18 8 SFF Basic U.3x1 to PCIe x16 or x32 Ttri-mode controller in secondary riser cabling
7.2.2.19 8 SFF Basic U.3x1 Box2 and Box3 to type-a tri-mode controller cabling
7.2.2.20 24 SFF NVMe x4 Premium U.2/U.3 cabling
7.2.2.21 8 SFF NVMe x4 Box 3 Premium U.2/U.3 to x32 tri-mode controller in primary riser cabling
7.2.2.22 8 SFF NVMe x4 Box 2 Premium U.2/U.3 to x32 tri-mode controller in primary riser cabling
7.2.2.23 8 SFF NVMe x4 Box 1 Premium U.2/U.3 to x32 tri-mode controller in secondary riser cabling
7.2.2.24 8 SFF NVMe x2 Box 3 Premium U.2/U.3 to x16 or x32 tri-mode controller in primary riser cabling

7.2.2.25 8 SFF NVMe x2 Box 2 Premium U.2/U.3 to x16 or x32 tri-mode controller cabling
7.2.2.26 8 SFF NVMe x2 Box 1 Premium U.2/U.3 to x16 or x32 tri-mode controller in secondary riser cabling
7.2.2.27 2 SFF SAS/SATA Box 4 to system board J1 (port 9A) cabling
7.2.2.28 2 SFF SAS/SATA Box 4 to type-a controller cabling
7.2.2.29 2 SFF NVMe Box 4 to tri-mode controller cabling
7.2.3 Energy pack cabling
7.2.4 Storage controller backup power cabling
7.3 M.2 SATA SSD cabling
7.4 Accelerator or GPU power cabling
7.5 Fan cabling
7.6 OCP bandwidth upgrade cabling
7.7 Serial port cabling
7.8 Chassis intrusion detection switch cabling
7.9 Front I/O cabling
8 Specifications
8.1 Environmental specifications
8.2 Limited ambient temperature limitation for specific drive configurations
8.3 Mechanical specifications
8.4 Power supply specifications
8.4.1 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.4.2 HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.4.3 HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply
8.4.4 HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply
8.4.5 HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply
8.4.6 HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
8.4.7 HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply
9 Websites
10 Support and other resources
10.1 Accessing Hewlett Packard Enterprise Support
10.2 Accessing updates
10.3 Remote support
10.4 Warranty information
10.5 Regulatory information
10.6 Documentation feedback

Illustrated parts catalogIllustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
System components
Server options
Illustrated parts catalog 8

Mechanical componentsMechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurferhttps://www.hpe.com/info/partssurfer
ItemItem DescriptionDescription
1 Front bezel spare part
2 LFF drive blank spare part
3 SFF drive blank spare part
4 Air baffle spare part
5 Access panel spare parts
6 Serial port blank
7 Rack-mounting hardware spare parts*
8 Miscellaneous mechanical spare parts *
* Not shown
For more information, see Removal and replacement procedures.
Mechanical components 9

2U bezel spare part2U bezel spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
2U bezel 875065-001
2U bezel spare part 10

Air baffle spare partAir baffle spare part
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Air baffle P42172-001
Air baffle spare part 11

Access panel spare partsAccess panel spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Access panel for the SFF chassis P42170-001
Access panel for the LFF chassis P42171-001
Access panel spare parts 12

Rack-mounting hardware spare partsRack-mounting hardware spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
SFF easy install rail kit P24098-001
LFF easy install rail kit P24099-001
Cable management arm P24100-001
Rack-mounting hardware spare parts 13

Miscellaneous mechanical spare partsMiscellaneous mechanical spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
SFF drive blank 670033-001
SFF drive box blank 875069-001*
LFF drive blank 827363-001
LFF drive bay blank
OCP NIC slot blank
P24101-001*
Energy pack holder 875066-001*
Quad NIC port blank P19929-001
Serial port blank 878510-001*
Power supply blank 775423-001*
Full-length card retainers P39788-001*
* This is a miscellaneous spares kit; only the component listed in this table are used in this server.
Miscellaneous mechanical spare parts 14

System componentsSystem components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts
information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurferhttps://www.hpe.com/info/partssurfer
ItemItem DescriptionDescription
1 Bezel ear spare parts
2 SFF drive backplane spare parts
3 LFF drive backplane spare parts
4 Fan spare parts
5 DIMM spare parts
6 Power supply spare parts
7 Heatsink spare parts
8 Processor spare parts
9 System battery spare part
10 System board spare part
11 Front I/O module spare part for the SFF chassis *
* Not shown
For more information, see Removal and replacement procedures.
System components 15

Bezel ear spare partsBezel ear spare parts
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
Right bezel ear assembly for the LFF chassis, includes:
Right bezel ear
Front I/O module and cable
P42173-001
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Bezel ear spare kit, includes:
Left bezel ear for the LFF chassis
Right and left bezel ears for the SFF chassis
P24141-001*
* This is a miscellaneous spares kit; only the component listed in this table are used in this server.
Bezel ear spare parts 16

Drive backplane spare partsDrive backplane spare parts
Customer self repair: OptionalOptional
DescriptionDescription Spare part numberSpare part number
SFF drive backplane sparesSFF drive backplane spares ——
8 SFF SAS/SATA drive backplane P39777-001
8 SFF x4 U.2 NVMe drive backplane P39785-001
8 SFF x1 U.3 NVMe drive backplane P39781-001
8 SFF x4 U.3 NVMe drive backplane P39780-001
2 SFF x4 U.3 NVMe drive backplane P39782-001
LFF drive backplane sparesLFF drive backplane spares ——
4 LFF SAS/SATA backplane P40451-001
Drive backplane spare parts 17

Fan spare partsFan spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
Standard fan P23971-001
High-performance fan P23970-001
Fan spare parts 18

DIMM spare partsDIMM spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
8 GB, single-rank x8 PC4-3200AA-R P20499-001
16 GB, single-rank x4 PC4-3200AA-R P20500-001
16 GB, dual-rank x8 PC4-3200AA-R P20501-001
32 GB, single-rank x4 PC4-3200AA-R P39381-001
32 GB, dual-rank x4 PC4-3200AA-R P20503-001
32 GB, dual-rank x8 PC4-3200AA-R P20502-001
64 GB, dual-rank x4 PC4-3200AA-R P20504-001
128 GB, quad-rank x4 PC4-3200AA-L P20505-001
256 GB, octal-rank x4 PC4-3200AA-L P20506-001
DIMM spare parts 19

Power supply spare partsPower supply spare parts
Customer self repair: MandatoryMandatory
DescriptionDescription Spare part numberSpare part number
HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply 866729-001
HPE 800 W Flex Slot Platinum Hot-plug Low Halogen Power Supply P39385-001
HPE 800 W Flex Slot Titanium Hot-plug Low Halogen Power Supply 866793-001
HPE 800 W Flex Slot Universal Hot-plug Low Halogen Power Supply 866727-001
HPE 800 W Flex Slot -48 VDC Hot-plug Low Halogen Power Supply 866728-001
HPE 1600 W Flex Slot Platinum Hot-plug Low Halogen Power Supply P39384-001
HPE 1600 W Flex Slot -48 VDC Hot-plug Power Supply P18510-001
1600 W Flex Slot -48 VDC power ground lug kit
Ground (earthed) wire lugs
-48 V and return wire lugs
Plastic power input cover
P25161-001
Power supply spare parts 20