HP ProLiant DL380 G6 Server User manual

HP ProLiant DL380 G6 Server
User Guide
Abstract
This guide is for an experienced service technician. HP assumes you are qualified in the servicing of computer equipment and
trained in recognizing
hazards in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.
Part Number: 495624-003
February 2011
Edition: 3

© Copyright 2009, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft and Windows Server are U.S. registered trademarks of Microsoft Corporation.

Contents 3
Contents
Component identification............................................................................................................... 7
Front panel components ............................................................................................................................. 7
Front panel LEDs and buttons ...................................................................................................................... 8
Systems Insight Display LEDs....................................................................................................................... 9
Systems Insight Display LED combinations................................................................................................... 10
Rear panel components............................................................................................................................ 11
Rear panel LEDs and buttons..................................................................................................................... 12
Non-hot-plug PCI riser board slot definitions................................................................................................ 12
System board components........................................................................................................................ 13
System maintenance switch............................................................................................................. 14
NMI functionality........................................................................................................................... 15
DIMM slot locations ....................................................................................................................... 16
SAS and SATA device numbers................................................................................................................. 16
SAS and SATA hard drive LEDs................................................................................................................. 17
SAS and SATA hard drive LED combinations .............................................................................................. 18
PCI riser cage LEDs.................................................................................................................................. 18
Battery pack LEDs.................................................................................................................................... 19
Hot-plug fans .......................................................................................................................................... 20
Operations................................................................................................................................. 22
Power up the server................................................................................................................................. 22
Power down the server............................................................................................................................. 22
Extend the server from the rack ................................................................................................................. 22
Remove the access panel.......................................................................................................................... 23
Install the access panel............................................................................................................................. 24
Access the product rear panel................................................................................................................... 24
Cable management arm with left-hand swing.................................................................................... 24
Cable management arm with right-hand swing.................................................................................. 25
Remove the PCI riser cage........................................................................................................................ 26
Install the PCI riser cage........................................................................................................................... 26
Remove the air baffle............................................................................................................................... 27
Setup......................................................................................................................................... 28
Optional installation services .................................................................................................................... 28
Rack planning resources........................................................................................................................... 28
Optimum environment.............................................................................................................................. 29
Space and airflow requirements ...................................................................................................... 29
Temperature requirements............................................................................................................... 30
Power requirements ....................................................................................................................... 30
Electrical grounding requirements .................................................................................................... 30
Rack warnings ........................................................................................................................................ 31
Identifying the contents of the server shipping carton.................................................................................... 31
Installing hardware options....................................................................................................................... 31
Installing the server into the rack................................................................................................................ 31
Installing the operating system................................................................................................................... 33
Powering up and configuring the server ..................................................................................................... 33
Registering the server............................................................................................................................... 34

Contents 4
Hardware options installation....................................................................................................... 35
Introduction ............................................................................................................................................ 35
Processor option...................................................................................................................................... 35
Memory options...................................................................................................................................... 41
Memory subsystem architecture ....................................................................................................... 42
Single-, dual-, and quad-rank DIMMs ............................................................................................... 42
DIMM identification ....................................................................................................................... 43
Memory configurations................................................................................................................... 43
General DIMM slot population guidelines......................................................................................... 45
Installing a DIMM.......................................................................................................................... 48
Hot-plug SAS hard drive options ............................................................................................................... 48
Installing a hot-plug SAS hard drive ................................................................................................. 49
Removing a hot-plug SAS hard drive................................................................................................ 49
Optical drive option ................................................................................................................................ 50
Redundant hot-plug power supply option.................................................................................................... 52
Expansion board options.......................................................................................................................... 53
Removing expansion slot covers ...................................................................................................... 53
Installing a half-length expansion board ........................................................................................... 54
Installing a full-length expansion board............................................................................................. 55
PCI riser board option.............................................................................................................................. 56
Hard drive cage option............................................................................................................................ 57
HP Trusted Platform Module option ............................................................................................................ 60
Installing the Trusted Platform Module board ..................................................................................... 60
Retaining the recovery key/password .............................................................................................. 62
Enabling the Trusted Platform Module............................................................................................... 62
Cabling ..................................................................................................................................... 63
SAS hard drive cabling............................................................................................................................ 63
Optical drive cabling............................................................................................................................... 63
BBWC battery cabling............................................................................................................................. 64
Configuration and utilities............................................................................................................ 65
Configuration tools.................................................................................................................................. 65
SmartStart software........................................................................................................................ 65
HP ROM-Based Setup Utility............................................................................................................ 66
Array Configuration Utility.............................................................................................................. 68
Option ROM Configuration for Arrays ............................................................................................. 68
Re-entering the server serial number and product ID ........................................................................... 69
Management tools................................................................................................................................... 69
Automatic Server Recovery ............................................................................................................. 69
ROMPaq utility.............................................................................................................................. 70
Integrated Lights-Out 2 technology................................................................................................... 70
Erase Utility .................................................................................................................................. 70
Redundant ROM support ................................................................................................................ 71
USB support and functionality ......................................................................................................... 71
Internal SD support ........................................................................................................................ 71
Diagnostic tools ...................................................................................................................................... 72
HP Insight Diagnostics.................................................................................................................... 72
HP Insight Diagnostics survey functionality ........................................................................................ 72
Integrated Management Log ........................................................................................................... 72
Remote support and analysis tools ............................................................................................................. 73
HP Insight Remote Support software ................................................................................................. 73
Keeping the system current ....................................................................................................................... 73
Drivers ......................................................................................................................................... 73

Contents 5
ProLiant Support Packs ................................................................................................................... 74
Operating System Version Support .................................................................................................. 74
Change control and proactive notification ........................................................................................ 74
Care Pack .................................................................................................................................... 74
Troubleshooting.......................................................................................................................... 75
Troubleshooting resources ........................................................................................................................ 75
Pre-diagnostic steps ................................................................................................................................. 75
Important safety information............................................................................................................ 75
Symptom information ..................................................................................................................... 77
Prepare the server for diagnosis ...................................................................................................... 77
Loose connections ................................................................................................................................... 79
Service notifications................................................................................................................................. 80
Server health LEDs................................................................................................................................... 80
Troubleshooting flowcharts ....................................................................................................................... 80
Start diagnosis flowchart ................................................................................................................ 80
General diagnosis flowchart ........................................................................................................... 81
Server power-on problems flowchart ................................................................................................ 83
POST problems flowchart ............................................................................................................... 86
OS boot problems flowchart ........................................................................................................... 88
Server fault indications flowchart ..................................................................................................... 89
POST error messages and beep codes ....................................................................................................... 91
Battery replacement .................................................................................................................... 93
Regulatory compliance notices ..................................................................................................... 94
Regulatory compliance identification numbers............................................................................................. 94
Federal Communications Commission notice............................................................................................... 94
FCC rating label............................................................................................................................ 94
Class A equipment......................................................................................................................... 94
Class B equipment......................................................................................................................... 94
Declaration of conformity for products marked with the FCC logo, United States only....................................... 95
Modifications.......................................................................................................................................... 95
Cables................................................................................................................................................... 95
Canadian notice (Avis Canadien).............................................................................................................. 95
European Union regulatory notice ............................................................................................................. 96
Disposal of waste equipment by users in private households in the European Union......................................... 96
Japanese notice ...................................................................................................................................... 97
BSMI notice............................................................................................................................................ 97
Korean notice ......................................................................................................................................... 97
Chinese notice ........................................................................................................................................ 98
Laser compliance .................................................................................................................................... 98
Battery replacement notice........................................................................................................................ 98
Taiwan battery recycling notice................................................................................................................. 99
Power cord statement for Japan................................................................................................................. 99
Electrostatic discharge............................................................................................................... 100
Preventing electrostatic discharge ............................................................................................................ 100
Grounding methods to prevent electrostatic discharge................................................................................ 100
Specifications........................................................................................................................... 101
Environmental specifications ................................................................................................................... 101
Mechanical specifications ...................................................................................................................... 101
Power supply specifications .................................................................................................................... 101

Contents 6
Technical support...................................................................................................................... 104
Before you contact HP............................................................................................................................ 104
HP contact information........................................................................................................................... 104
Customer Self Repair ............................................................................................................................. 104
Acronyms and abbreviations...................................................................................................... 112
Index....................................................................................................................................... 115

Component identification 7
Component identification
Front panel components
•SFF model
Item Description
1 Quick release levers (2)
2 Systems Insight Display
3 Hard drive bays
4 SATA optical drive bay
5 Video connector
6 USB connectors (2)
•SFF model with optional hard drive cage
Item Description
1 Quick release levers (2)
2 Systems Insight Display
3 Hard drive bays
4 Hard drive bays (optional)
5 Video connector

Component identification 8
Item Description
6 USB connectors (2)
•LFF model
Item Description
1 Quick release levers (2)
2 Systems Insight Display
3 Hard drive bays
4 USB connectors (2)
5 Video connector
Front panel LEDs and buttons
Item Description Status
1 UID LED and button Blue = Activated
Flashing blue = System being remotely managed
Off = Deactivated

Component identification 9
Item Description Status
2 System health LED Green = Normal
Amber = System degraded.
Red = System critical.
To identify components in degraded or critical state, see "Systems
Insight Display LEDs (on page 9)."
3 Power On/Standby button
and system power LED
Green = System on
Amber = System in standby, but power is still applied
Off = Power cord not attached or power supply failure
Systems Insight Display LEDs
The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.

Component identification 10
Item Description Status
1 NIC link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
("Rear panel LEDs and buttons" on page
12)
2 Power cap To determine Power cap status, see
"Systems Insight Display LED combinations
(on page 10)."
3 AMP status Green = AMP mode enabled
Amber = Failover
Flashing amber = invalid configuration
Off = AMP modes disabled
— All other LEDs Off = Normal
Amber = Failure
For detailed information on the activation
of these LEDs, see "Systems Insight Display
LED combinations (on page 10)."
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.
Systems Insight Display
LED and color Health LED System power LED Status
Processor (amber) Red Amber One or more of the following conditions may
exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST
Processor (amber)
Amber
Green
Processor in socket Xis in a pre-failure
condition.
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot Xis in a pre-failure condition.
Overtemperature (amber) Amber Green The Health Driver has detected a cautionary
temperature level.
Overtemperature (amber) Red Amber The server has detected a hardware critical
temperature level.
Fan (amber) Amber Green One fan has failed or has been removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.

Component identification 11
Systems Insight Display
LED and color Health LED System power LED Status
Power supply (amber)
Red
Amber
•
Only one power supply is installed and
that power supply is in standby.
•
Power supply fault
•
System board fault
Power supply (amber) Amber Green
•
Redundant power supply is installed and
only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault
•
Power supply mismatch at POST or
power supply mismatch through hot-plug
addition.
Power cap (off) — Amber Standby
Power cap (green) — Flashing green Waiting for power
Power cap (flashing
amber)
— Amber Power cap has been exceeded
Power cap (green) — Green Power is available
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.
Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.
Rear panel components
Item Description
1 PCI slot 5
2 PCI slot 6
3 PCI slot 4
4 PCI slot 2
5 PCI slot 3
6 PCI slot 1
7 Power supply bay 2
8 Power supply bay 1 (populated)
9 USB connectors (2)

Component identification 12
10
Video connector
11 NIC 1 connector
12 NIC 2 connector
13 Mouse connector
14 Keyboard connector
15 Serial connector
16 iLO 2 connector
17 NIC 3 connector
18 NIC 4 connector
Rear panel LEDs and buttons
Item Description Status
1 Power supply LED Green = Normal
Off = System is off or power supply has failed
2 UID LED/button Blue = Activated
Flashing blue = System being managed remotely
Off = Deactivated
3 NIC/iLO 2 activity
LED
Green = Network activity
Flashing green = Network activity
Off = No network activity
4 NIC/iLO 2 link LED Green = Network link
Off = No network link
Non-hot-plug PCI riser board slot definitions
Primary
(slot - form factor)
Secondary
(slot - form factor)
PCIe riser
slot description PCIe x16 riser slot description PCIe/PCI-X riser slot description
1 - FL/FH 4 - FL/FH PCIe x16 (8,4,1) PCIe x16 (16,8,4,1) PCI-X 64-bit/133-MHz

Component identification 13
Primary
(slot - form factor)
Secondary
(slot - form factor)
PCIe riser
slot description PCIe x16 riser slot description PCIe/PCI-X riser slot description
2 - HL/FH
5 - LP
PCIe x8 (4,1)
—
PCIe x16 (8,4,1)
3 - HL/FH 6 - LP PCIe x8 (4,1) — PCIe x8 (4,1)
Notes:
•"Primary" denotes the risers are installed in the primary riser connector.
•"Secondary" denotes the risers are installed in the secondary riser connector.
•FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.
•The PCIe x16 riser supports a maximum power of 150W with an HP power cable. The cable supplied
with the riser must be used for PCIe card wattages greater than 75W.
System board components

Component identification 14
Item Description
1 Processor 2 DIMM slots
2 SAS power connector A
3 SAS power connector B
4 Front I/O connector
5 SATA optical drive connector
6 Internal USB connector
7 System battery
8 Power supply backplane connector
9 NMI jumper
10 System maintenance switch
11 Processor socket 2
12 Primary riser connector
13 SD card slot
14 TPM connector
15 Processor socket 1 (populated)
16 Processor 1 DIMM slots
17 Secondary riser connector
18 SAS connector A
19 SAS connector B
20 Cache module connector
21 Fan connector 1
22 Fan connector 2
23 Fan connector 3
24 Fan connector 4
25 Fan connector 5
26 Fan connector 6
System maintenance switch
Position Default Function
S1 Off Off = iLO 2 security is enabled.
On = iLO 2 security is disabled.
S2 Off Off = System configuration can be
changed.
On = System configuration is locked.

Component identification 15
Position Default Function
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = Clear NVRAM
S7 — Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support
problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.
To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of
the following:
•Short the NMI jumper pins
•Press the NMI switch
•Use the iLO Virtual NMI feature
For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).

Component identification 16
DIMM slot locations
DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the
letter assignments for population guidelines.
SAS and SATA device numbers
•SFF device bay numbering

Component identification 17
•Optional SFF device bay numbering
•LFF device bay numbering
SAS and SATA hard drive LEDs
Item Description
1 Fault/UID LED (amber/blue)
2 Online LED (green)

Component identification 18
SAS and SATA hard drive LED combinations
Online/activity
LED (green) Fault/UID LED (amber/blue) Interpretation
On, off, or
flashing
Alternating amber and
blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management
application.
On, off, or
flashing
Steadily blue The drive is operating normally, and it has been selected by a
management application.
On Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing regularly
(1 Hz)
Amber, flashing
regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.
Flashing regularly
(1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.
Flashing
irregularly
Amber, flashing
regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off
The drive is active, and it is operating normally.
Off Steadily amber A critical fault condition has been identified for this drive, and the
controller has placed it offline. Replace the drive as soon as
possible.
Off Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an array.
PCI riser cage LEDs
CAUTION: To prevent damage to the server or expansion boards, power down the server and
remove all AC power cords before removing or installing the PCI riser cage.

Component identification 19
Status
On = AC power is connected.
Off = AC power is disconnected.
Missing = Riser is not installed and power might be connected.
Battery pack LEDs
Item ID Color Description
1 Green System Power LED. This LED glows steadily when the system
is powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.

Component identification 20
Item ID Color Description
2 Green Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.
3
Amber
Battery Health LED. To interpret the illumination patterns of
this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns of
this LED, see the following table.
LED3 pattern LED4 pattern Interpretation
— One blink every
two seconds The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For further
information, refer to the controller QuickSpecs on the HP website
(http://www.hp.com).
— Double blink, then
pause The cache microcontroller is waiting for the host controller to communicate.
— One blink per
second The battery pack is below the minimum charge level and is being charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are temporarily
unavailable until charging is complete. The recharge process takes
between 15 minutes and two hours, depending on the initial capacity
of the battery.
— Steady glow The battery pack is fully charged, and posted write data is stored in the
cache.
— Off The battery pack is fully charged, and there is no posted write data in
the cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the cache
microcontroller is executing from within its boot loader and receiving
new flash code from the host controller.
Steady glow — There is a short circuit across the battery terminals or within the battery
pack. BBWC features are disabled until the battery pack is replaced.
The life expectancy of a battery pack is typically more than three
years.
One blink per
second
— There is an open circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more than
three years.
Hot-plug fans
CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 5
and 6 in a single-processor configuration.