HP D5970A - NetServer - LCII User manual

HP Netserver LP 1000r
User Guide
HP Part Number P1810-90010
Printed in December 2000

ii
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Hewlett-Packard Company
Network Server Division
Technical Communications/ MS 45S-LE
10955 Tantau Avenue
Cupertino, California 95014 USA
© Copyright 2000, Hewlett-Packard Company.
Audience Assumptions
This guide is for the person who installs, administers, and troubleshoots LAN
servers. Hewlett-Packard Company assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with
hazardous energy levels.

iii
Contents
1 Controls, Ports, and Indicators................................................................... 1
Introduction ................................................................................................... 1
Front Panel................................................................................................ 1
Rear View.................................................................................................. 4
Applying Power to the HP Netserver.............................................................. 6
Powering-Up the Netserver........................................................................ 6
Powering-Down the Netserver................................................................... 6
Connecting AC Power to Multiple-Server Configurations............................ 7
Sleep States (ACPI) .................................................................................. 7
2 Opening and Closing the HP Netserver...................................................... 9
Introduction ................................................................................................... 9
Tools Required.......................................................................................... 9
Removing the Front Bezel ......................................................................... 9
Replacing the Front Bezel........................................................................ 10
Removing the Top Cover......................................................................... 11
Replacing the Top Cover......................................................................... 12
Removing the Air Duct............................................................................. 14
Replacing the Air Duct............................................................................. 14
3 Installing Mass Storage Devices............................................................... 15
Introduction ................................................................................................. 15
Tools Required........................................................................................ 15
Mass Storage Guidelines......................................................................... 15
Boot Priority............................................................................................. 18
Hardware Mirroring.................................................................................. 18
Installed Mass Storage Devices............................................................... 19
Installing Hot Swap Hard Drives................................................................... 20
Removing Hot Swap Hard Drives................................................................. 23
Optional SCSI Drive Controller .................................................................... 24
4 Installing Additional Memory.................................................................... 27
Introduction ................................................................................................. 27
Tools Required........................................................................................ 27
Memory Installation Guidelines................................................................ 28
Installing Additional DIMMs.......................................................................... 28

Contents
iv
Removing DIMMs........................................................................................ 32
5 Installing Additional Boards ..................................................................... 35
Introduction ................................................................................................. 35
Tested PCI Boards.................................................................................. 35
Tools Required........................................................................................ 35
Accessory Board Installation Guidelines ...................................................... 36
IRQ Settings............................................................................................ 36
Boot Priority............................................................................................. 36
Installing a Disk Array Controller Board.................................................... 36
Remote Control Card............................................................................... 37
Installing the Accessory Board..................................................................... 37
Removing the Accessory Board................................................................... 43
6 Installing an Additional Processor ........................................................... 45
Introduction ................................................................................................. 45
Tools Required........................................................................................ 45
Processor Configuration Guidelines......................................................... 45
Installing a Second Processor...................................................................... 47
Installing the Heatsink.................................................................................. 51
Firmware and Software Changes................................................................. 55
Upgrading the Firmware.......................................................................... 55
Reinstalling the NOS............................................................................... 56
Removing a Processor and Heatsink ........................................................... 56
7 Rack Mounting the HP Netserver (2-Post)............................................... 59
Introduction ................................................................................................. 59
Tools Required........................................................................................ 60
Rack Configuration Tools......................................................................... 61
Safety Precautions.................................................................................. 61
Preparing the Rack...................................................................................... 62
HP Netserver Rack Mount Parts List........................................................ 62
Marking the Rack .................................................................................... 62
Preparing the HP Netserver..................................................................... 64
Placing the HP Netserver in the Rack.......................................................... 66
Attaching the Front Bezel............................................................................. 68
Continuing with the Rack Installation Process.............................................. 69
8 Rack Mounting the HP Netserver (4-Post)................................................ 71
Introduction ................................................................................................. 71

Contents
v
Tools Required........................................................................................ 73
Rack Configuration Tools......................................................................... 73
Safety Precautions.................................................................................. 74
Preparing the Rack...................................................................................... 75
HP Netserver Rack Mount Parts List........................................................ 75
Releasing Outer-Rail Assemblies............................................................. 75
Marking the Columns............................................................................... 76
Attaching the Outer-Rail Assemblies........................................................ 77
Placing the HP Netserver in the Rack.......................................................... 80
Attaching the Front Bezel............................................................................. 81
Continuing with the Rack Installation Process.............................................. 82
9 Connecting the Monitor, Keyboard, Mouse, and UPS ............................. 83
Introduction ................................................................................................. 83
Connecting the UPS (Uninterruptible Power Supply)................................ 84
10Configuring the HP Netserver................................................................... 85
Introduction ................................................................................................. 85
HP Netserver Navigator CD-ROM................................................................ 85
Contents of the HP Netserver Navigator CD-ROM................................... 86
Obtaining HP Netserver Navigator Release History.................................. 86
HP Management Solutions .......................................................................... 88
DiagTools.................................................................................................... 89
Setup (BIOS) Utility ..................................................................................... 89
Accessing the Setup Utility...................................................................... 89
Menu Bar ................................................................................................ 90
Using the Setup Screens......................................................................... 91
Changing the System Date and Time....................................................... 91
Setting the HP Netserver’s Boot Passwords............................................. 92
SCSI Configuration Utility ............................................................................ 94
11HP Netserver Online Documentation CD-ROM......................................... 97
Overview..................................................................................................... 97
Using the Online Documentation CD............................................................ 97
12Troubleshooting........................................................................................ 99
Introduction ................................................................................................. 99
Tools Required........................................................................................ 99
Common Installation Problems...................................................................100
Troubleshooting Sequence.....................................................................100

Contents
vi
NetserverWill Not Power On..................................................................100
Problems after Netserver is Powered On................................................101
Error Messages..........................................................................................102
POST Error Messages............................................................................104
Power-On Self Test (POST) Error Codes................................................106
Clearing the CMOS Configuration...........................................................106
Resetting a Lost Password.....................................................................108
Hardware Problems....................................................................................108
Monitor Does Not Work ..........................................................................108
Keyboard or Mouse Does Not Work........................................................109
CD-ROM Drive Does Not Work...............................................................110
SCSI Device Does Not Work..................................................................110
Replacing a Battery....................................................................................110
Problems Running the Setup Utility.............................................................112
13Alternative Rack Mounting (4-Post).........................................................113
Introduction ................................................................................................113
Tools Required.......................................................................................114
Rack Configuration Tools........................................................................114
Safety Precautions.................................................................................115
Preparing the Rack.....................................................................................116
HP Netserver Rack Mount Parts List.......................................................116
Releasing Outer-Rail Assemblies............................................................116
Marking the Columns..............................................................................117
Attaching Outer-Rails to the Rack...........................................................118
Placing the HP Netserver in the Rack.........................................................120
Attaching the Front Bezel............................................................................122
Continuing with the Rack Installation Process.............................................122
A Specifications...........................................................................................123
Introduction ................................................................................................123
Requirements.........................................................................................123
System Board Layout .............................................................................126
Index..............................................................................................................129

1
1 Controls, Ports, and Indicators
Introduction
Before operating the HP Netserver LP 1000r, familiarize yourself with the
Netserver’s controls, ports, and indicators, as shown in Figures 1-1 through 1-3.
Front Panel
The front panel of the HP Netserver provides the controls and indicators
commonly used when operating the Netserver.
CD-ROM LED Indicators
Flexible Disk Drive
Bezel (removed)
Reset
Switch Power
Switch
Fans
S
C
S
I
A
c
t
i
v
i
t
y
Temperature
Power
LED
SCSI Drives (3)
Power LED & Switch
DiskID 0
DiskID 1
Disk ID 2
Figure 1-1. Front Panel
Tables 1-1 and 1-2 describe the front panel controls and indicators in the center of
the front panel. Refer to Figure 1-2 for the mass storage controls and indicators.

Chapter 1 Controls, Ports, and Indicators
2
CD-ROM
Flexible Disk Drive
(FDD)
RESET
CD-ROM Eject Button
FDD Activity LED
CD-ROM Activity LED
FDD Eject Button
SCSI Disk ID 0 SCSI Disk ID 1
SCSI Disk ID 2
Figure 1-2. Input and Storage Device Controls
Table 1-1. Power Switch and Indicators
Control/Indicator Description
Power On/Off/Sleep
Switch
Push-button
Switch
This push-button switch turns the HP Netserver power On
or Off, and if available, also transitions the Netserver
between Power On and sleep states. If sleep states are not
available, then this button only turns power On or Off.
The sleep states are NOS dependent and not available if
your NOS does not support power management based on
the ACPI (Advanced Configuration and Power
Management Interface) standard. Refer to "Applying
Power to the HP Netserver" and "Sleep States (ACPI)"
later in this chapter.
On/Off/Sleep LED
LED
This green LED provides the power state of the Netserver:
• Steady Green when the Netserver is operating
normally
• Blinking Green at 1-Hz rate indicates the Netserver
is in a sleep state and under ACPI control
• Off (unlit) when the Netserver is powered off or in
standby
Reset Switch
RESET
Push-button
Switch
This push-button momentary switch creates a hard system
reset. This is the equivalent to a power-on reset.

Chapter 1 Controls, Ports, and Indicators
3
Table 1-2. Component Indicators
LED ICON Description
Temperature
LED
This Temperature LED has four distinctive states and is
linked to the two processors and a sensor on the system board.
• Steady Green for normal operation.
• Alternating Green/Red indicates the temperature has
crossed the warning threshold. If this condition
continues a system crash and possible data corruption
will occur. Must take action to correct problem.
• Steady Red indicates the temperature has exceeded the
critical threshold. If the shutdown feature is currently
enabled in HP Integrated Remote Assistant software,
the Netserver shuts down to prevent processor or
system board damage. By default, the shutdown feature
is not enabled. Refer to Chapter 10, "Configuring the
HP Netserver" to enable the shutdown feature.
• Steady Off (unlit) for power off condition.
NOTE The processors used in this HP Netserver have a thermal
sensor inside the processor package which monitors the
chip temperature. If the processor crosses the critical
threshold it shuts down operation to prevent damage to the
processor, but this may cause a system crash and possible
data corruption. The Temperature LED monitors these
two sensors and one additional sensor on the system
board.
Fan LED This Fan LED has four states of operation. The sensor
connected to this LED monitors the speed of all four fans in
the HP Netserver (including the power supply).
• Steady Green for normal fan speed operation
• Alternating Green/Red indicates one or all fans have
slowed down (crossing warning threshold). If this
condition continues a system crash and possible data
corruption will occur. Must take action to correct
problem before temperature starts to rise.
• Steady Red indicates a fan is turning slower than its
critical speed. However, this will not cause the
Netserver to shutdown.
• Steady Off (unlit) for power off condition.

Chapter 1 Controls, Ports, and Indicators
4
LED ICON Description
Disk ID 0, ID 1,
and ID 2 LED
These Disk LEDs have five distinctive states for the
respective SCSI disk drive:
• Off for SCSI drive not present
• Steady Green for SCSI drive present
• Steady Red for a SCSI drive failure
• Alternating Green/Red at 1 Hz blink rate for a SCSI
drive rebuild
• Alternating Green/Red at 3 Hz blink rate for SCSI
drive identification
SCSI Activity This LED is the SCSI Hard Disk Drive Activity indicator and
has two states:
• Flickering Green when there is SCSI activity
• Off when there is no power or SCSI activity
Rear View
The ports and connectors at the rear are listed below and shown in Figure 1-3.
•The power connector accepts a standard power cable to connect the
HP Netserver LP 1000r with a UPS (Uninterruptible Power Supply) or the
site power source.
•The mouse port accepts a standard mouse with a PS/2 connector.
•The keyboard port accepts a standard keyboard with a PS/2 connector.
•The USB (2) ports are provided for printers, scanners, and external
modems and do not support the keyboard or the mouse.
•The Parallel Port is a standard parallel port which supports Extended
Capabilities Port (ECP)/Enhanced Parallel Port (EPP).
•The Serial A/MGMT Port is a standard serial port which can be used for
serial devices or for management functions. For more information on
management functions refer to Chapter 10, "Configuring the HP
Netserver."

Chapter 1 Controls, Ports, and Indicators
5
•The Video Port interface specifications are listed in Table A-4, "HP
Netserver Hardware Specifications" and Table A-5, "Video Display
Modes" of Appendix A, "Specifications."
•The two LAN ports (LAN A/MGMT and LAN B) are for embedded
controllers based on Intel’s 82559 10/100 BaseT Fast Ethernet controller.
Only LAN A/MGMT is used with Alert-on-LAN 2 (AOL2) and Wake-on-
LAN remote management functions. Each one has a RJ-45 LAN
connector and two LEDs to indicate LAN speed and valid connection.
Refer to Table 1-3 for the LAN LED indicators and Chapter 10,
"Configuring the HP Netserver."
•The external SCSI port provides access to external SCSI devices, typically
an external SCSI tape back-up device.
Power Mouse Parallel
LAN B
PCI Slot (1)
External
SCSI Connector
Video
USB (2)Keyboard
LAN A/MGMT
Serial A/MGMT
Figure 1-3. Rear Panel and Ports
Table 1-3. LAN Port (RJ45) LED Indicators
Indicator Definition
Link LED This green LED is the activity/link indicator.
• Steady On indicates a valid LAN link.
• Flashing On indicates there is LAN activity.
LAN Speed Indicator This yellow LED is the LAN speed indicator.
• Steady Off indicates the LAN is operating at
10 Mbps LAN speed.
• Steady On indicates the LAN is operating at
100 Mbps LAN speed.

Chapter 1 Controls, Ports, and Indicators
6
Applying Power to the HP Netserver
Powering-Up the Netserver
NOTE Turn on power to the monitor connected to the HP Netserver
before you power-on the Netserver. This allows proper
auto-configuration of video output of the Netserver as it boots
up.
1. Ensure the HP Netserver’s power cord is connected to the power source.
See Figure 1-3.
2. Press the Power push-button on the front control panel. See Figure 1-1.
When you press the power button on the control panel, the Netserver
powers up and loads the operating system. The system runs a set of power
on self tests (POST) during this process. For details refer to Chapter 12,
"Troubleshooting."
Powering-Down the Netserver
1. Log off all users and, if necessary, backup files.
◊Schedule the power down for a time when it will affect the fewest
users.
◊If you will be doing any kind of hardware or software upgrade, ensure
the Netserver’s data has been backed up.
◊Follow instructions in your network operating system (NOS)
documentation to shut down all networking software and applications.
WARNING The power supply will continue to provide standby current to
the Netserver until the power cable is disconnected from the
rear panel.
2. Press the power switch on the HP Netserver’s control panel when prompted
by the operating system.
Normally this completes the power-down procedure.

Chapter 1 Controls, Ports, and Indicators
7
Connecting AC Power to Multiple-Server Configurations
The HP Netserver temporarily draws a large "inrush current" when first connected
to an AC power source. This also occurs when the Netserver is in a standby mode
(power is turned off, but the power cord is plugged into AC power). The inrush
current is much greater than the Netserver’s normal operating current, and
generally the AC power source can handle the normal inrush current.
However, if you install several HP Netservers on one circuit, precautions are
necessary. If there is a power failure and power is then restored, all the servers
immediately begin to draw inrush current at the same time. If the circuit breakers
on the incoming power line have insufficient capability, the breaker may trip and
thus prevent the servers from powering up.
When preparing your site for installation, allow for the additional inrush current.
Refer to Table A-1, "System Power Specifications," in Appendix A,
"Specifications."
Sleep States (ACPI)
The HP Netserver supports the ACPI (Advanced Configuration and Power
Management Interface) standard, which is a key component of a NOS’s directed
power management. The supported features are only available when an
ACPI-compliant NOS is installed on the Netserver. The term “sleep state”refers
to any of several reduced power consumption states in which normal NOS activity
has ceased.
The Netserver supports several sleep states. One of these is a “standby”or
“suspend”sleep state, which has a short wake-up time. In this sleep state the
Netserver appears to be off the monitor appears blank and there is no
CD-ROM or SCSI hard drive activity. However, the power LED flashes slowly
and the fans continue to operate.
An additional sleep state supported by the Netserver is one with a slower wake-up
time, sometimes referred to as “hibernate”by various operating systems. In this
sleep state, the Netserver appears to be off as mentioned earlier, but the fans and
the power LED are also turned off. The unique feature of this sleep state (and the
reason for its slower wake-up time) is that information about the Netserver’s NOS
state (open applications, screens, and so on) is saved to disk before the Netserver
is placed in the sleep state. Upon wake-up, this information must be restored from
disk. This method of restoring the Netserver's operation is much faster than a
complete rebooting of the Netserver. It still requires running all the start-up
self-tests before starting the NOS, but loading the NOS and all the previously
opened applications is much faster.

Chapter 1 Controls, Ports, and Indicators
8
The Netserver supports certain types of system activity, which is used as wake-up
events from these sleep states. These wake-up events can be generated from the
power button, LAN activity, and scheduled events.
NOTE The HP Netserver’s power management policies (transitions
between various power states) and the user options are specific
to the particular ACPI-compliant NOS installed on the
Netserver. If your NOS is ACPI-compliant, refer to the power
management features in the NOS instructions provided for
more information.
The HP Netserver’s power button can be configured to initiate a graceful
shutdown or "soft off" of the NOS rather than an immediate shutdown of the
power supply. The power button configurations are dependent on the user
interface provided by the ACPI-compliant NOS. While power management is
under the control of the ACPI-compliant NOS, the HP Netserver’s power button is
capable of an override in case of a non-responsive NOS.
NOTE The HP Netserver power button will force a power down
without waiting for the NOS to gracefully shut down the
Netserver, if the power button is pressed and held for more
than four seconds.
CAUTION If the power button override is used, there is a strong
possibility of corrupted or lost data.

9
2 Opening and Closing the HP
Netserver
Introduction
This chapter describes how to the remove the top cover, front bezel, and the air
duct from the HP Netserver LP 1000r.
WARNING Before removing the top cover, always disconnect the power
cord and unplug telephone cables. Disconnect the power cord
to avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects, such as tools
or jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.
Tools Required
The following tool may be needed to remove the air duct for the first time:
•¼-inch flat blade screwdriver (for the air duct)
Removing the Front Bezel
The front bezel is provided to protect the power and reset switches from
accidental disabling.
To remove the front bezel, follow these steps:
NOTE You do not need to removal the front bezel to remove the top
cover of the Netserver. You do need to remove the front bezel
to install mass storage devices or media.
1. If the Netserver is operating, you do not need to turn off power to remove
the front bezel.
2. Release the front bezel by placing your hand at the center of the half-moon
opening in center of the front bezel. See Figure 2-1.
3. Pull out towards you on the front bezel.
The bezel rotates down to approximately an 80°angle.

Chapter 2 Opening and Closing the HP Netserver
10
4. Pull and lift the bezel out toward you and remove it from the chassis. See
Figure 2-1.
Spring
Latch (2)
Pins
Figure 2-1. Front Bezel Location
NOTE The front bezel pivots on two pins at the bottom and is held in
place at the top with spring latches holding onto the top pins.
The middle pins limit bezel rotation to an 80°angle.
Replacing the Front Bezel
1. Place the bottom edge of the front bezel into the hinge pins at the bottom
front of the chassis.
2. Rotate the top front of the bezel into place and push it in at the top,
allowing it to snap into place.
The spring latches grasp the pins at the top and hold the bezel in place.

Chapter 2 Opening and Closing the HP Netserver
11
Removing the Top Cover
To remove the top cover, follow these steps:
NOTE You do not need to removal the front bezel to remove the top
cover of the Netserver.
1. If the HP Netserver is operating, log off all users and shutdown the
operating system.
Refer to the instructions in Chapter 1, "Controls, Ports, and Indicators."
2. Disconnect the power cord and any cables attached to the Netserver.
3. Remove the Netserver chassis from the rack and lay it on a flat surface.
Refer to the instructions in Chapters 7, 8, or 13 (depending on the rack
type) to remove the chassis from the rack.
NOTE Some rack mounting options (slides) do not require removing
the HP Netserver chassis from the rack and laying it on a flat
surface to access the internal components.
4. Release the top cover by turning the knob at the front of the chassis to
"Open" position (clockwise direction). See Figure 2-2.
5. Slide the top cover about 1½inch (38 mm) toward the front of the
Netserver and then lift it off the chassis.

Chapter 2 Opening and Closing the HP Netserver
12
Figure 2-2. Removing the Top Cover
Replacing the Top Cover
To replace the top cover, follow these steps:
1. If the HP Netserver is already laying on a flat surface with no power
applied, continue with Step 5.
2. If the HP Netserver was operating with the cover removed, power down
the operating system and turn off the Netserver’s power switch.
3. Disconnect the power cord and any cables attached to the Netserver.
4. Remove the Netserver chassis from the rack and lay it on a flat surface.
5. Ensure the knob is turned to the "Open" position (clockwise position).
See Figure 2-2.
6. Place the rear edge of the top cover on the rear edge of the chassis and lay
it down on the chassis.

Chapter 2 Opening and Closing the HP Netserver
13
7. Rotate the knob to the "Closed" position (counter clockwise position).
See Figure 2-3.
A
B
Figure 2-3. Replacing the Top Cover
8. Install the Netserver back into the rack and secure it to the rack.
Refer to the instructions in Chapters 7, 8, or 13 (depending on the rack
type) to install the chassis back into the rack.
NOTE Some rack options do not require removing the HP Netserver
from the rack to remove or replace the top cover.

Chapter 2 Opening and Closing the HP Netserver
14
Removing the Air Duct
The air duct directs air from the fan onto the heatsinks of both processors. The air
duct also restricts access to both processors and all the DIMMs, and must be
removed for full access.
1. Loosen the two captive screws holding the air duct to the system board.
See Figure 2-4.
2. Remove the air duct from the system board.
Figure 2-4. Removing the Air Duct
Replacing the Air Duct
To replace the air duct, simply reverse the steps in the previous procedure.