HP ProLiant DL585 User manual

HP ProLiant DL585 Generation 6 Server
User Guide
Part Number 576361-002
September 2009 (Second Edition)

© Copyright 2009 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP
shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of
Microsoft Corporation.
Intended audience
This document is for the person who installs, administers, and troubleshoots servers and storage systems.
HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards
in products with hazardous energy levels.

Contents
Component identification............................................................................................................... 6
Front panel components ............................................................................................................................. 6
Front panel LEDs and buttons ...................................................................................................................... 7
Processor memory module components ........................................................................................................ 8
DIMM slot identification ............................................................................................................................. 9
SAS and SATA hard drive LEDs................................................................................................................... 9
SAS and SATA hard drive LED combinations .............................................................................................. 10
Rear panel components............................................................................................................................ 11
Rear panel LEDs and buttons..................................................................................................................... 12
Hot-plug power supply LEDs...................................................................................................................... 12
Internal components................................................................................................................................. 13
System maintenance switch (SW3)................................................................................................... 14
Media board components .............................................................................................................. 15
Boot device selector switch (SW1) ................................................................................................... 16
Systems Insight Display LEDs ........................................................................................................... 16
Battery pack LEDs.......................................................................................................................... 18
Fan locations ................................................................................................................................ 19
Hot-plug fan LEDs .......................................................................................................................... 20
Setup......................................................................................................................................... 21
Optional installation services .................................................................................................................... 21
Rack planning resources........................................................................................................................... 21
Optimum environment.............................................................................................................................. 22
Space and airflow requirements ...................................................................................................... 22
Temperature requirements............................................................................................................... 22
Power requirements ....................................................................................................................... 23
Rack warnings and cautions ..................................................................................................................... 23
Electrical grounding requirements.............................................................................................................. 24
Identifying rack server shipping carton contents........................................................................................... 25
Installing hardware options....................................................................................................................... 25
Installing the server into the rack................................................................................................................ 25
Installing the cable management arm......................................................................................................... 25
Powering up and configuring the server ..................................................................................................... 25
Installing the operating system................................................................................................................... 26
Registering the server............................................................................................................................... 26
Operations................................................................................................................................. 27
Power up the server................................................................................................................................. 27
Power down the server............................................................................................................................. 27
Extending the server from the rack............................................................................................................. 27
Removing the access panel....................................................................................................................... 28
Accessing the Systems Insight Display ........................................................................................................ 29
Hot-plug fans .......................................................................................................................................... 29
Removing the system battery ..................................................................................................................... 30
Hardware options installation....................................................................................................... 32
Introduction ............................................................................................................................................ 32

Processor options .................................................................................................................................... 32
Removing the processor memory module .......................................................................................... 32
Installing a processor ..................................................................................................................... 34
Memory options...................................................................................................................................... 40
Advanced ECC memory ................................................................................................................. 40
Installing DIMMs ........................................................................................................................... 40
Hard drive guidelines .............................................................................................................................. 42
Installing a hot-plug hard drive ........................................................................................................ 42
Installing DVD, CD-ROM, or diskette drives................................................................................................. 43
Hot-plug power supplies........................................................................................................................... 45
Expansion boards ................................................................................................................................... 46
Installing an expansion board ......................................................................................................... 47
Battery-backed write cache....................................................................................................................... 48
Cabling ..................................................................................................................................... 53
Cabling overview.................................................................................................................................... 53
BBWC cabling........................................................................................................................................ 53
Front panel cable components .................................................................................................................. 54
SAS and SATA hard drive cabling............................................................................................................. 54
Graphics card power cabling ................................................................................................................... 55
Software and configuration utilities ............................................................................................... 56
Configuration tools.................................................................................................................................. 56
SmartStart software........................................................................................................................ 56
SmartStart Scripting Toolkit ............................................................................................................. 56
HP ROM-Based Setup Utility............................................................................................................ 57
HP ProLiant Essentials Rapid Deployment Pack ............................................................................................ 58
Option ROM Configuration for Arrays ....................................................................................................... 59
Array Configuration Utility........................................................................................................................ 59
Re-entering the server serial number and product ID..................................................................................... 59
Management tools................................................................................................................................... 60
Automatic Server Recovery ............................................................................................................. 60
Integrated Lights-Out 2 technology................................................................................................... 60
StorageWorks library and tape tools................................................................................................ 60
Management Agents...................................................................................................................... 61
HP Systems Insight Manager........................................................................................................... 61
Redundant ROM support ................................................................................................................ 61
ROMPaq utility.............................................................................................................................. 62
System Online ROM flash component utility ...................................................................................... 62
USB support.................................................................................................................................. 62
Diagnostic tools ...................................................................................................................................... 63
HP Insight Diagnostics.................................................................................................................... 63
Integrated Management Log ........................................................................................................... 63
Array Diagnostic Utility .................................................................................................................. 63
Remote support and analysis tools............................................................................................................. 64
HP Insight Remote Support software ................................................................................................. 64
Keeping the system current ....................................................................................................................... 64
Drivers ......................................................................................................................................... 64
ProLiant Support Packs ................................................................................................................... 65
Operating system version support.................................................................................................... 65
Change control and proactive notification ........................................................................................ 65
Care Pack .................................................................................................................................... 65
Troubleshooting.......................................................................................................................... 66

Troubleshooting resources ........................................................................................................................ 66
Pre-diagnostic steps ................................................................................................................................. 66
Important safety information............................................................................................................ 66
Symptom information ..................................................................................................................... 68
Prepare the server for diagnosis ...................................................................................................... 69
Loose connections ................................................................................................................................... 69
Service notifications................................................................................................................................. 70
Troubleshooting flowcharts ....................................................................................................................... 70
Start diagnosis flowchart ................................................................................................................ 70
General diagnosis flowchart ........................................................................................................... 71
Server power-on problems flowchart ................................................................................................ 73
POST problems flowchart ............................................................................................................... 76
OS boot problems flowchart ........................................................................................................... 77
Server fault indications flowchart ..................................................................................................... 79
POST error messages and beep codes....................................................................................................... 81
Regulatory compliance notices .................................................................................................................. 82
Regulatory compliance identification numbers ................................................................................... 82
Federal Communications Commission notice ..................................................................................... 82
Declaration of conformity for products marked with the FCC logo, United States only............................. 83
Modifications................................................................................................................................ 83
Cables ......................................................................................................................................... 83
Canadian notice (Avis Canadien).................................................................................................... 83
European Union regulatory notice.................................................................................................... 84
Disposal of waste equipment by users in private households in the European Union ............................... 84
Japanese notice ............................................................................................................................ 85
BSMI notice .................................................................................................................................. 85
Korean notice ............................................................................................................................... 86
Laser compliance........................................................................................................................... 86
Battery replacement notice.............................................................................................................. 86
Taiwan battery recycling notice....................................................................................................... 87
Power cord statement for Japan....................................................................................................... 87
Electrostatic discharge................................................................................................................. 88
Preventing electrostatic discharge.............................................................................................................. 88
Grounding methods to prevent electrostatic discharge.................................................................................. 88
Specifications............................................................................................................................. 89
Environmental specifications ..................................................................................................................... 89
Server specifications................................................................................................................................ 89
Technical support........................................................................................................................ 91
Before you contact HP.............................................................................................................................. 91
HP contact information............................................................................................................................. 91
Customer Self Repair ............................................................................................................................... 91
Acronyms and abbreviations........................................................................................................ 99
Index....................................................................................................................................... 103

Component identification 6
Component identification
Front panel components
Item Description
1 Hard drive bay 1
2 Hard drive bay 2
3 Hard drive bay 3
4 Hard drive bay 4
5 Hard drive bay 5
6 Hard drive bay 6
7 Hard drive bay 7
8 Hard drive bay 8
9 Video connector
10 USB connectors (two)
11 Media drive blank or optional media drive
12 DVD drive
13 Processor memory module

Component identification 7
Front panel LEDs and buttons
Item Description Status
1 UID switch and LED Blue = Activated
Flashing blue = Server managed remotely
Off = Deactivated
2 Internal system health LED Green = Normal (system on)
Flashing amber = System health degraded
Flashing red = System health critical
Off = Normal (system off)
3 External system health LED Green = Normal (system on)
Flashing amber = System health degraded
Flashing red = System health critical
Off = Normal (system off)
4 NIC 1 link/activity LED Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
5 NIC 2 link/activity LED Green = Linked to network
Flashing green = Linked with activity on the network
Off = No network connection
6 Power on/Standby button
and LED
Amber = System has AC power and is in standby mode
Green = System has AC power and is turned on
Off = System has no AC power

Component identification 8
Processor memory module components
Item Description
1 Processor socket 1 (boot processor)
2 PPM socket 1
3 Processor socket 3
4 PPM socket 3
5 Processor socket 4
6 PPM socket 4
7 Processor socket 2
8 PPM socket 2
See "Processor options (on page 32)" for population guidelines.

Component identification 9
DIMM slot identification
Each memory node consists of eight DIMM slots in four banks. See "Memory options" for DIMM
population guidelines.
SAS and SATA hard drive LEDs
Item Description Status
1 Fault/UID LED Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
2 Online/activity LED Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part

Component identification 10
Item Description Status
of an array
Off = No drive activity
SAS and SATA hard drive LED combinations
Online/activity
LED (green)
Fault/UID LED
(amber/blue)
Interpretation
On, off, or
flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a
management application.
On, off, or
flashing
Steadily blue The drive is operating normally, and it has been selected by a
management application.
On Amber, flashing
regularly (1 Hz) A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online, but it is not active currently.
Flashing
regularly (1 Hz)
Amber, flashing
regularly (1 Hz)
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss,
do not replace the drive until the expansion or migration is
complete.
Flashing
regularly (1 Hz)
Off Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is
undergoing capacity expansion or stripe migration.
Flashing
irregularly Amber, flashing regularly (1 Hz) The drive is active, but a predictive failure alert has been received for this drive. Replace the drive as soon as possible.
Flashing
irregularly
Off The drive is active, and it is operating normally.
Off Steadily amber A critical fault condition has been identified for this drive, and
the controller has placed it offline. Replace the drive as soon
as possible.
Off Amber, flashing
regularly (1 Hz)
A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
Off Off The drive is offline, a spare, or not configured as part of an
array.

Component identification 11
Rear panel components
Item Description
1 Redundant hot-plug power supply (optional)
2 PCI Express and PCI-X non-hot-plug expansion slots
3 Hot-plug power supply (primary)
4 T-15 Torx screwdriver
5 NIC connector 1
6 NIC connector 2
7 iLO 2 connector
8 Serial connector
9 USB connectors (two)
10 Keyboard connector
11 Mouse connector
12 Video connector
13 Rear UID button and LED
See "Expansion boards (on page 46)" for expansion slot definitions.

Component identification 12
Rear panel LEDs and buttons
Item Description LED color Status
1 UID LED Blue On = Activated
Flashing = Server remotely managed
Off = Deactivated
2 Activity LED Green On or flashing = Network activity
Off = No network activity
3 Link LED Green On = Linked to network
Off = Not linked to network
Hot-plug power supply LEDs

Component identification 13
Fail LED 1
(amber) Power LED 2 (green) Description
Off Off No AC power to any power supply
Flashing Off Power supply failure (over current)
On Off No AC power to this power supply
Off Flashing
•AC power present
•Standby mode
Off On Normal
Internal components
Item Description
1 PCI-X non-hot-plug expansion slot 1, 64-bit/100-MHz
(half-length)
2 PCI-X non-hot-plug expansion slot 2, 64-bit/100-MHz
(full-length)
3 PCI Express x4 non-hot-plug expansion slot 3 (full-
length)
4 PCI Express x4 non-hot-plug expansion slot 4 (full-
length)
5 PCI Express x8 non-hot-plug expansion slot 5 (full-
length)
6 PCI Express x4 non-hot-plug expansion slot 6 (full-
length)
7 PCI Express x8 non-hot-plug expansion slot 7 (full-
length)
8 PCI Express x8 non-hot-plug expansion slot 8 (full-
length)
9 PCI Express x4 non-hot-plug expansion slot 9 (half-

Component identification 14
Item Description
length)
10 System battery
11 System maintenance switch (SW3)
12 Power supply backplane
13 Fan 6 connector
14 Fan 5 connector
15 Media board
16 Fan 1 connector
17 Fan 2 connector
18 BBWC battery pack
19 Fan 3 connector
20 Fan 4 connector
21 Power supply backplane
System maintenance switch (SW3)
The system maintenance switch (SW3) is an eight-position switch that is used for system configuration. The
default position for all eight positions is Off (closed).
Position Description Function
1 iLO 2 security Off = iLO 2 security is
enabled.
On = iLO 2 security is
disabled.
2 Configuration lock Off = System configuration
can be changed.
On = System configuration is
locked.

Component identification 15
Position Description Function
3 Reserved Reserved
4 Reserved Reserved
5 Password protection
override
Off = Password is enabled.
On = Password is disabled.
6 Configuration validation Off = Switch has no function.
On = Setting clears CMOS
and NVRAM.
7 Reserved Reserved
8 Reserved Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase
all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
See the HP ProLiant DL585 Generation 6 Server Maintenance and Service Guide on the Documentation
CD for more information.
Media board components
Item Description
1 Power button cable connector
2 USB cable connector
3 Video cable connector
4 Internal USB connector
5 Port 84/85 code display
6 Port 84/85 code display switch
7 System Insight Display

Component identification 16
Item Description
8 Boot device selector switch (SW1)
Boot device selector switch (SW1)
The boot device selector switch setting determines the device access order of the media drives in the
server. The default setting for the boot device selector switch is FLP TOP.
When the boot device selector switch is set to FLP TOP, the optical drive in the bottom bay is designated
as the primary optical drive. The diskette drive in the top bay is bootable. The server cannot boot from a
diskette drive in the bottom bay when the boot device selector switch is set to FLP TOP.
When the boot device selector switch is set to FLP BOT, the optical drive in the top bay is designated as
the primary optical drive. The diskette drive in the bottom bay is bootable. The server cannot boot from a
diskette drive in the top bay when the boot device selector switch is set to FLP BOT.
Switch setting Description
FLP TOP
(default)
The diskette drive in top bay is bootable.
The primary optical drive in bottom bay is
bootable.
FLP BOT The primary optical drive in top bay is bootable.
The diskette drive in bottom bay is bootable.
Systems Insight Display LEDs
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM might
report server status differently than the health LEDs because the software tracks more system attributes. The
System Insight Display LEDs identify components experiencing an error, event, or failure.
The Systems Insight Display LEDs are located on the media board. In normal operations, all of the LEDs
are off unless one of the components fails.

Component identification 17
IMPORTANT: When removing the access panel to view the Systems Insight Display LEDs (on
page 16), leave the server powered on. The Systems Insight Display LEDs are cleared when
the server is powered off.
NOTE: The system management driver must be installed for the internal system health LED to
provide pre-failure and warranty conditions.
LED Component
PS1 Power supply (primary)
PS2 Power supply (optional)
CPU BD (Power Fault) Processor memory module board
I/O BD System board
NMI System NMI switch
SLOT X Expansion slot
CPU BD (Interlock Error) System board
PPM X Processor power module
1A–32D DIMM slot
PROC X Processor
FAN X Fan
See the HP ProLiant DL585 Generation 6 Server Maintenance and Service Guide on the Documentation
CD for more information.

Component identification 18
Battery pack LEDs
Item ID Color Description
1 Green System Power LED. This LED glows steadily when the
system is powered up and 12 V system power is
available. This power supply is used to maintain the
battery charge and provide supplementary power to the
cache microcontroller.
2 Green Auxiliary Power LED. This LED glows steadily when 3.3V
auxiliary voltage is detected. The auxiliary voltage is
used to preserve BBWC data and is available any time
that the system power cords are connected to a power
supply.
3 Amber Battery Health LED. To interpret the illumination patterns
of this LED, see the following table.
4 Green BBWC Status LED. To interpret the illumination patterns
of this LED, see the following table.
LED3 pattern LED4 pattern Interpretation
— One blink every
two seconds The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of
auxiliary power, battery power alone preserves the data. A fully-
charged battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For
further information, refer to the controller QuickSpecs on the HP
website (http://www.hp.com).
— Double blink,
then pause The cache microcontroller is waiting for the host controller to communicate.
— One blink per
second
The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache,

Component identification 19
LED3 pattern LED4 pattern Interpretation
capacity expansion, stripe size migration, and RAID migration) are
temporarily unavailable until charging is complete. The recharge
process takes between 15 minutes and two hours, depending on
the initial capacity of the battery.
— Steady glow The battery pack is fully charged, and posted write data is stored
in the cache.
— Off The battery pack is fully charged, and there is no posted write data
in the cache.
One blink per
second
One blink per
second
An alternating green and amber blink pattern indicates that the
cache microcontroller is executing from within its boot loader and
receiving new flash code from the host controller.
Steady glow — There is a short circuit across the battery terminals or within the
battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
One blink per
second — There is an open circuit across the battery terminals or within the battery pack. BBWC features are disabled until the battery pack is
replaced. The life expectancy of a battery pack is typically more
than three years.
Fan locations
Item Description
1 Fan 3
2 Fan 4
3 Fan 1
4 Fan 2
5 Fan 5
6 Fan 6

Component identification 20
See "Hot-plug fans (on page 29)" for replacement procedures and operation guidelines.
Hot-plug fan LEDs
Status
Green = Operating normally
Amber = Failed
Off = No power