HP Brio BA200 User manual

HP Brio PCs
HP Vectra PCs
HP Kayak PC Workstations
DiagTools Version 2.2
User’s Guide

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Doc ver 2.2 09/99 for DiagTools ver 2.20

User’s Guide

Who Should Read This Book
iv English
Who Should Read This Book
This manual is for anyone who wants to:
•Diagnose hardware problems on a Brio PC, Vectra PC or Kayak PC
Workstation
•Understand the purpose of DiagTools
•Learn how to use DiagTools
•Know what to do when a test fails
•Provide HP-dedicated Support Agents with more information for
solving problems quickly and effectively
•Find out where to get more information and support.
What is DiagTools?
The first step in solving a problem with a PC is diagnosis.
HP’s DiagTools helps you diagnose hardware-related problems on a
Brio PC, Vectra PC or Kayak PC Workstation. It is a series of tools
designed to help you to:
•Verify the correct functioning of a Brio PC, Vectra PC or a Kayak PC
Workstation
•Diagnose hardware-related problems
•Provide precise information to HP-dedicated Support Agents so that
they can solve any problem quickly and effectively.
DiagTools is not a repair tool.

English v
Overview of DiagTools
Overview of DiagTools
The hardware diagnostics utility has four parts:
❒Hardware Detection, which automatically detects the complete
hardware configuration of a Brio PC, Vectra PC or Kayak PC
Workstation. Hardware detection is described in chapter 2.
❒The Basic Tests, which determine the correct functioning of the PC
as a whole. The basic test phase is described in chapter 3.
❒The Advanced Tests. These provide complete, in-depth testing and
diagnosis of the PC’s individual components. The advanced test
phase is described in chapter 4.
❒The Support Ticket, which is a complete record of the test results
and the PC’s configuration. The support ticket can be used to
communicate the test results to your local or HP-dedicated Support
Agent. This is described in chapter 5.
Compatibility
DiagTools version 2.2 can run on the following HP platforms:
❒Brio BA400
Brio BA600
Additional models will be supported by this version of DiagTools. For
more information refer to the HP Web site:
Other versions of DiagTools are available for older Brio, Vectra and
Kayak models.
Specific DiagTools versions are also available for HP Omnibook, HP
NetServer and HP Thin Client computers.
HP Vectra Support http://www.hp.com/go/vectrasupport
HP Kayak Support http://www.hp.com/go/kayaksupport

More Information
vi English
More Information
For more information about DiagTools, visit the HP Web site:
http://www.hp.com/desktops/diagtools
For more information about the HP Web site and HP Customer Care
Service and Support, refer to page 34.

Contents
English vii
Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
1 Running DiagTools
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Before Running DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 3
Running DiagTools from the Special Partition on your Hard Disk. . 4
Running DiagTools from the HP “Recovery” CD-ROM. . . . . . . . . . . . 5
Running DiagTools from the HP DiagTools CD-ROM . . . . . . . . . . . . 5
The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 Hardware Detection
Overview of Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hardware Detection Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

viii English
What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 11
3BasicSystemTest
Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Test Result: PASSED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Test Result: FAILED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 17
What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
4 Advanced System Tests
Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 22
How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 22
Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
How to Run an Advanced System Test . . . . . . . . . . . . . . . . . . . . . . . 23
Batch Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
What to Do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
What to Do if You Get an Error Code . . . . . . . . . . . . . . . . . . . . . . . . 28

English ix
5 The Support Ticket
What is the Support Ticket? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Viewing the Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 32
6 HP Customer Care Service and Support
Your HP Authorized Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Hewlett-Packard Support and Information Services . . . . . . . . . . . . 34

xEnglish
Appendix A The Error Codes
Error Code Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
0000h – 00FFh: System Error Codes. . . . . . . . . . . . . . . . . . . . . . . . 37
0100h – 01FFh: Memory Error Codes . . . . . . . . . . . . . . . . . . . . . . . 45
0300h – 03FFh: Floppy Disk Error Codes . . . . . . . . . . . . . . . . . . . 48
0400h – 04FFh: Keyboard Error Codes. . . . . . . . . . . . . . . . . . . . . . 52
0500h – 05FFh: SCSI Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 53
0600h – 06FFh: Serial Port Error Codes. . . . . . . . . . . . . . . . . . . . . 56
0700h – 07FFh: Parallel Port Error Codes . . . . . . . . . . . . . . . . . . . 58
0800h – 080Fh: Sound Blaster Compatible Error Codes . . . . . . . 59
0810h: Speaker Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
0811h – 081Fh: Windows Sound System Compatible Error
Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
0900h – 09FFh: Video Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . 61
0A00h – 0AFFh: CD-ROM Error Codes. . . . . . . . . . . . . . . . . . . . . . 64
0C00h – 0CFFh: IDE Tape Error Codes . . . . . . . . . . . . . . . . . . . . . 65
0E00h – 0EFFh: SMBus (System Management Bus) Error Codes 66
0F00h – 0FFFh: ATAPI Removable Devices Error Codes . . . . . . 68