HP Color LaserJet CP3505 Series Use and care manual

HP Color LaserJet CP3505
Software Technical Reference Addendum

HP Color LaserJet CP3505
Software Technical Reference Addendum

Copyright and license
2007 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products
and services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Edition 1, 9/2007
Trademark credits
Adobe® and Acrobat® are trademarks of
Adobe Systems Incorporated.
Microsoft®, Windows®, and Windows® XP
are U.S. registered trademarks of Microsoft
Corporation.
Windows Vista® is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.

Table of contents
A Known issues
Introduction ........................................................................................................................................... 1
General firmware [INTERNAL] ............................................................................................................. 2
General software ................................................................................................................................ 11
HP driver ............................................................................................................................................ 14
HP PCL 5 driver ................................................................................................................................. 16
HP PCL 6 driver ................................................................................................................................. 17
HP postscript level 3 emulation driver ................................................................................................ 18
Third-party [INTERNAL] ..................................................................................................................... 19
ENWW iii

iv ENWW

A Known issues
Introduction
The "Known issues" section consists of issues that the development lab and software engineers have
discovered. This section describes issues with the drivers, associated productivity tools, print jobs, and
hardware; variations in operating systems; and interactions with other software programs.
ENWW Introduction 1
Known issues

General firmware [INTERNAL]
Issue (Internal):
When two memount regression test files are executed by using firmware version 03.006.0, the printer
stops functioning and EIO errors display on the control panel.
Description:
The following EIO errors displayed on the control panel:
●81.0180 EIO ERROR
●86.006F 0180 EIO ERROR
●86.00FD EIO ERROR
●86.008F EIO ERROR
●86.00FE EIO ERROR
●81.008F EIO ERROR
The following two test files were used:
●/fw/test/I_memout/memout/10.0/gandalf/current/PDF/CDTPGraphic1.xps.0600.3700.pdf
●/fw/test/I_memout/memout/10.0/gandalf/current/PDF/PWXPFHDM_fleet10.xps.0600.3700.pdf
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
After Tray 1 is configured for Letter AnyType and paper other than letter is used, the paper-mount
Manually Feed Unsupported Letter message displays on the control panel, but the Manually Feed
AnyType Letter message is expected.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware versions 03.012.0 and 03.014.0, a 49.4C02 ERROR or 49.4602 ERROR displays on the
control panel with specific test cases.
Description:
This issue occurs when the following test cases are executed continuously:
●/fw/test/S_SUBSYSTEMS/duration/PrintPCLXL/1200_pie2.obj
●/projects/copern/test/current/pcl/font_feature/mult_ffont_hw/mult_ffont_hw.obj
●/projects/copern/test/current/pcl/fontr_tt/ppmtrics/ppmtrics.obj
2 Chapter A Known issues ENWW
Known issues

Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
There is no support for the direct USB port access with the ciof_open() function in the I/O filter kit.
Description:
For some products, the ciof_open() function in the I/O filter kit supported two handles for opening
direct connections to the USB ports. The following two handles were supported:
●/dev/usb -- standard USB
●/dev/usb.4 -- USB over 1284.4
In the 220-IOF-1.0.0 release, neither of these handles are documented in the I/O Filter API as supported
options. The implementation of ciof_open() function used in the kit seems to make use of these
handles. When an attempt is made to use either of these handles, the open attempt fails.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When a Letter and Envelope DL print job set for Tray 2 is overridden and instead Tray 1 is selected, a
49.205A ERROR displays on the control panel.
Description:
Even though Tray 1 is manually selected, srcDest continues to select Tray2, which does not support
envelopes.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When OVERRIDE A4/LETTER equals YES, a letter print job sent to Tray 1 cannot be changed to A4
on the control panel.
Description:
The following steps were used to produce this issue:
1. Set Tray 1 for A4 Plain, but leave empty.
2. Send a letter, plain print job to Tray 1. The control panel displays a Load Tray1 Plain Letter
message.
3. Load A4 paper into Tray 1.
4. When a size pop-up message appears, press the Back arrow button on the control panel.
5. Select the USE ANOTHER TRAY and USE TRAY 1 A4 PLAIN options. Tray1 A4 cannot be
selected, and the control panel still displays a Load Tray1 Plain Letter message.
ENWW General firmware [INTERNAL] 3
Known issues

Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
In the Calibration Information section on the Print Diagnostics page from the Diagnostics menu,
the value for the Last CPR date does not display.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When a complex print job that invokes CTB mode is canceled, half of an image still prints.
Description:
The following steps were used to produce this issue:
1. Send a complex print job that invokes CTB mode. After 13 or more seconds, send the ctrl_c
command to stop the print job.
2. After 13 seconds, cancel the print job in the control panel.
The printer starts printing when the job is cancelled. It prints an incomplete job.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When the PATT InitFileSystem ALL command is initialized, the print jobs that should have been
deleted still remain.
Description:
The following steps were used to produce this issue:
1. Using the latest firmware, set any view in the configuration specifications.
2. cd /fw/test/INTERACTIVES/job/jobmanager/Print500jobs/Print500jobs.patt
3. Execute the script with the following command: patt -f Print500jobs.patt -n (IP) -
pn apache
4. After it stores all the jobs, initialize the disk through the following PATT command:
InitFileSystem ALL
Only some of the print jobs are deleted.
Solution:
At this time, this issue is not scheduled to be fixed.
4 Chapter A Known issues ENWW
Known issues

Issue (Internal):
The media Short Name Pml ID allows 12 characters to be set, which exceeds the 11 character range
limit.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
A memory leak is detected in the internal pages component.
Description:
The following steps were used to produce this issue:
1. Print the Color Usage Job log Internal page from the control panel.
2. At bash, execute the following commands 35 times: cd /hp/bin and ShmHeap –x
3. Collect the ShmHeap logs.
4. Execute the following command to analyze the data: /fw/tools/local/leak_tools/
Shmheap_leak_detect.pm >(filename)
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware version 03.012.0, a 49.1803 ERROR displays on the control panel.
Description:
The following steps were used to produce this issue:
1. Load fimware version 03.0012.0.
2. Set the memory to 384 MB.
3. Set any view.
4. cd /fw/test/INTERACTIVES/job/jobcancel/thjobcancel/Thjobcancel_Original
5. Open config file and edit hostname=(IP)
6. Check out srblog file.
7. Enter the following command: /thjobcan /thjobcan ./ thjobcan.cfg thjobcan.lst >
(output file name)
Solution:
At this time, this issue is not scheduled to be fixed.
ENWW General firmware [INTERNAL] 5
Known issues

Issue (Internal):
When a current print job is cancelled, followed by opening and closing the top cover, the printer hangs.
Description:
The following steps were used to produce this issue:
1. Set Tray 1 to Letter Plain.
2. Place letter paper in Tray 1.
3. Set any view.
4. Connect a single-step PATT session using the following command: patt -f (singlestep)
-n (ip-printer)
% Print Tray1 Letter Plain
5. When the paper is pulled from Tray 1, cancel the current print job.
6. Open the top cover, and then close the cover.
The control panel now displays Checking printer or Canceling, and then the printer hangs.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
The 10.41.xy event log is not posted when HP cartridges are replaced with non-HP cartridges.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
Certain control panel, For help press ? messages are missing important information in the text.
6 Chapter A Known issues ENWW
Known issues

Description:
The following steps show the correct text that should appear for different help scenarios:
●Low cartridge level:
Press ‚ to see step-by-step information. Order HP part: HP CXXXXA Pages remaining for
this supply has reached the low threshold. Device was set to stop printing when a supply needs to
be ordered. To continue printing, press ?to exit this message then press . Follow the
next steps to replace the supply. Open front door. Smooth, shiny surface of black transfer unit can
be easily damaged. Remove print cartridge. Locate new cartridge. Remove and discard all orange
parts. Install new print cartridge. Close front door. To exit press ?.
●Cartridge empty:
Press ‚‚ to see step-by-step information. Part number is:HP CXXXXA Print cartridge at end
of life. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged.
Remove print cartridge. Locate new cartridge. Remove and discard all orange parts. Install new
print cartridge. Close front door. To exit press ?.
●Cartridge installed incorrectly:
Press ‚‚ to see step-by-step information. Part number is: HP XXXXXX Cartridge is in wrong
position. Open front door. Smooth, shiny surface of black transfer unit can be easily damaged.
Remove incorrect cartridge. Then install correct cartridge. Close front door. To exit press ?.
●E-label on the cartridge is defective:
Press  to see step-by-step information. Unable to read cartridge data. Open front door.
Smooth, shiny surface of black transfer unit can be easily damaged. Remove all print cartridges.
Reinstall all print cartridges. Close front door. If error reappears, turn printer off then on. If error
reappears again, record message and contact support. To exit press ?.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
On the Configuration Page of the HP Embedded Web Server (EWS), the PNY and Kingston USB
storage-device names are not displayed.
Description:
Under the Installed Personalities and Options section of the Configuration Page, the capacities for
these USB storage devices display, but not the names.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
While in override mode, the control panel Help and the HP EWS Supplies Status page displays LEVEL
1 OVERRIDE, instead of OVERRIDE.
ENWW General firmware [INTERNAL] 7
Known issues

Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With localized versions, the following control-panel messages display in English: Printing... SUPPLIES
STATUS and Printing... USAGE PAGE.
Description:
This issue occurs with the following languages:
●Japanese
●Korean
●Russian
●Simplified Chinese
●Traditional Chinese
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With localized versions, the following control-panel messages display in English: Printing...
CONFIGURATION, Printing... EVENT LOG, Printing... SUPPLIES STATUS, and Printing... USAGE
PAGE.
Description:
This issue occurs with the following languages:
●German
●Italian
●Norwegian
●Swedish
●Turkish
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When running the duration-profile test suite, the printer continuously feeds paper (salad shooter effect).
Description:
This issue might be linked to the override of a tray and the timeout of a prompt on the control panel.
8 Chapter A Known issues ENWW
Known issues

Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware version 03.015.3, the vc_ring_dump triage script is outputting events as numbers,
instead of as symbolic names.
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When running a duration-profile test suite with firmware versions 03.017.0, a 49.4C02 ERROR or
49.4602 ERROR displays on the control panel.
Description:
To produce this issue, run the following print jobs in a loop:
●/fw/test/S_SUBSYSTEMS/duration/PrintPCL5/perform_pcl_acts.pcl.0600
●/projects/copern/test/current/pcl/fontr_tt/ppmtrics/ppmtrics.obj
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
When running a duration-profile test suite with firmware versions 03.017.0, a 49.1D16 ERROR displays
on the control panel.
Description:
To produce this issue, run the following print job:
/fw/platforms/sfp/products/apache/subsystems/odController/src/ODCClassImpl.cxx
Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
With firmware version 03.017.0 for held (stored) print jobs, TileSmart Table of contents (TOC) allocations
use the wrong memory pool.
Description:
With no hard disk, held print jobs are stored in RAM as compressed strips. Because of the TileSmart
feature, each strip has separate memory allocations. The TOC strip allocations are in both the
Compressed Strips pool and the Personality Pool. The TOC strips should not be allowed to fill up the
Compressed Strips pool.
ENWW General firmware [INTERNAL] 9
Known issues

Solution:
At this time, this issue is not scheduled to be fixed.
Issue (Internal):
A duplexing print job hangs under low-memory conditions.
Description:
This issue occurred with 384 MB or less of memory. The following steps were used to produce this issue:
1. Enable duplexing on the printer.
2. Send the following print job: /fw/test/S_SUBSYSTEMS/duration/PrintPCL5/
ph_booklet_7pg_bookletc_x4_pcl5.prn.
The printer hangs while trying to process a duplex page and a paper jam occurs.
Solution:
At this time, this issue is not scheduled to be fixed.
10 Chapter A Known issues ENWW
Known issues

General software
Issue (External):
On the Printing Shortcuts tab of the Printing Preferences, some of the supported paper types are
missing and some unsupported paper types are displayed in the Paper type drop-down menu for the
General Everyday Printing option.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
If Paper type settings have long names, these names are not correctly aligned in the Special Pages
window.
Description:
To gain access to the Special Pages window, follow these steps:
1. From Printing Preferences, click the Paper/Quality tab.
2. Under Paper type, select a paper type.
3. Under Special Pages, click the Settings button.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
Shortcut key conflicts occur with the Covers options on the Special Pages window.
Description:
To gain access to the Special Pages window, follow these steps:
1. From Printing Preferences, click the Paper/Quality tab.
2. Under Special Pages, select Covers, and then click the Settings button.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
When the Tab key on the keyboard is used to navigate the options on the Services tab in the Printing
Preferences, the Services tab is not selected after the Device Services options.
ENWW General software 11
Known issues

Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
When the Paper/Quality tab settings are selected and then these settings are returned back to their
original selections, the Save As and Reset buttons on the Printing Shortcuts tab are still enabled.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
With legal-sized paper in Tray 2, a prompt for loading the correct paper size does not display, and a
paper jam occurs when the following three settings are chosen: the print-driver paper size is set for
Legal, the print-driver paper source is set for Tray 2, and a Word document is set to print on Letter
paper.
Description:
The software program settings override the print-driver settings.
Solution:
Before printing, verify that the correct paper size is loaded into the tray.
Issue (External):
When the print driver is set to use Tray 1 with Letter paper and Tray 1 is empty, the first notification
dialog box displays LOAD TRAY 1, but should display LOAD TRAY 1 PLAIN LETTER as it does in the
second notification.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
When the notifications settings for pop-up alerts are disabled, there is no apparent method for enabling
the notifications.
Solution:
The SSNP pop-ups can be enabled by setting the value of SSNPNotifyEventSetting to 1under the
registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers\<Printer
Name>\PrinterDriverData
Issue (External):
In the Driver Configuration dialog box of the Installer Customization wizard, the HP icon is displayed
incorrectly.
12 Chapter A Known issues ENWW
Known issues

Description:
This issue occurred in German and Danish versions.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
In the Driver Configuration dialog box of the Installer Customization wizard, the title is displayed
incorrectly.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
On the Printing Shortcuts tab of the Printing Preferences, the Factory Defaults options display as
random code instead of text.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
ENWW General software 13
Known issues

HP driver
Issue (External):
When a driver that has been configured by an administrator is used, the Factory Defaults option does
not display on the Printing Shortcuts tab of the Printing Preferences.
Description:
If an administrator has modified the Factory Defaults using the HP Driver Preconfiguration, the shortcut
might be temporarily hidden, because some Factory Defaults are not available.
Solution:
Contact the administrator who configured the driver and have the driver configured so that all Factory
Defaults selections are available.
Issue (External):
When the watermark size is set to 540 or larger, the € symbol in the watermark does not print.
Solution:
For the € symbol in a watermark, do not set the watermark size above 540.
Issue (External):
The Information button does not have a caption associated with it for a screen-reader application to
read.
Description:
The Information button is displayed when a special page is defined on the Paper/Quality tab and Print
on Both Sides is selected on the Finishing tab.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
With all HP drivers and a Microsoft Word 2003 document containing fill and patterns, the printed output
is different from the screen display.
Solution:
Go to the following Web site to download the latest printing-system software: www.hp.com/go/
cljcp3505_software
Issue (External):
With the HP PCL 5 driver or the HP postscript level 3 emulation driver, the color of the frame is incorrect
on the B5-sized paper.
14 Chapter A Known issues ENWW
Known issues