HP Kayak XU700 User manual

1
Working
in
Comfort
TopTools
for Desktops 3.0
Agent
Implementation
Guide

2
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Cross Reference
Post Installation Considera
Changes in the BIOS
BIOS Upgrading in Mul
Using ConfigTools or
Using ProtectTools

3
Notice
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1998 Hewlett-Packard Company

4
About This Guide
HP TopTools is a PC management application based on Desktop
Management Interface (DMI) standards. These standards, defined by
the Desktop Management Task Force (DMTF) committee of which
Hewlett-Packard was a cofounder, have now been adopted by all
leading manufacturers of desktop computer systems.
You should use this guide to learn how to implement HP TopTools for
Desktops 3.0 Agent client software package and associated
management tools in your desktop management environment. This
guide covers HP Vectra PCs, HP Kayak PC Workstations, and HP
OmniBooks.
This guide also includes sections describing TopTools 2.5 consoles.
Who This Guide Is For
This guide is for network managers and administrators, and other
Information Systems and Information Technology staff with
responsibilities for desktop management. The guide provides
information on how to implement TopTools in the desktop management
environment.
The guide assumes a high level of knowledge with regard to operating
systems and software installation procedures.
On Windows®NT®systems you will need Administrator privileges to be
able to install TopTools software.

Contents
5
How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Who This Guide Is For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1 Introducing Desktop Management
HP's Desktop Management Strategy. . . . . . . . . . . . . . . . . . . . . . . . . . 12
Managing HP PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
TopTools 3.0 Console, Device Manager and Client PCs . . . . . . . . . . 14
System Requirements for TopTools for Desktops 3.0 Agent . . . . . . . . . . 15
System Requirements for TopTools for Desktops Device Manager and Con-
sole . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
TopTools 2.5x with HP OpenView or
Other Management Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Obtaining TopTools Installation Software
What Are the Main Types of TopTools Installation? . . . . . . . . . . . . . 20
What’s in a TopTools for Desktops 3.0 Agent Package? . . . . . . . . . . 21
Where to Find the TopTools Installation Software . . . . . . . . . . . . . . 22
Documentation Provided With TopTools for Desktops 3.0 Agent. . 22
Downloading the Console or Client Software
from the HP Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

6
Extracting the Installation Software . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing the TopTools Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3 Installation Recommendations and Guidelines
Things You Should Consider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Implementing TopTools for Desktops 3.0 Agent on a Large Scale . . . . . 28
Upgrading from a Previous Version of TopTools . . . . . . . . . . . . . . . . . . . 28
Changes in the BIOS Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Administrator Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Character Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Creating the DMI Database File (SLDB.DMI) . . . . . . . . . . . . . . . . . . . . . 29
Installing TopTools 2.5 Console and Client Software
on the Same PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
4 Installing TopTools Software
Installing TopTools for Desktops 3.0 Agent
on Client PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Interactive Installation of TopTools for Desktops 3.0 Agent. . . . . . . . . . 32
Installing TopTools for Desktops 3.0 Agent Software in Batch Mode . . 34
The Installation Section [SetupInstall] . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The Action Section [Action] . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The General Information Section [GeneralInfo]. . . . . . . . . . . . . . . . . . . . 36
Post Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Installing TopTools for Desktops 3.0 Device Manager . . . . . . . . . . 38

English 7
Installing TopTools 2.5 as a Console
For OpenView NNM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installing the TopTools 2.5 Console Software
(Running SETUP.EXE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Post Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Running TopTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Installing TopTools 2.5 as a Console For OpenView
Professional Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Post Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Running TopTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installing the SMS MIF Generator (SMSWIN.EXE) -
HP TopTools and Microsoft SMS Integration. . . . . . . . . . . . . . . . . . . 42
Microsoft Systems Management Server (SMS) . . . . . . . . . . . . . . . . . . . . 42
Enhancements to Standard SMS Inventory Agent. . . . . . . . . . . . . . . . . . 43
Installing SMS Integration on the Client HP PC. . . . . . . . . . . . . . . . . . . . 44
Customizing the HP SMS MIF Generator . . . . . . . . . . . . . . . . . . . . . . . . . 44
Running TopTools from the SMS Console . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing HP Icons into the SMS Console. . . . . . . . . . . . . . . . . . . . . . . . . 51
Check the README.TXT file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Notes on the SMS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Installing the OpenView Professional Suite and
SMS Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Files Used for the Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Installing TopTools for Unicenter TNG. . . . . . . . . . . . . . . . . . . . . . . . 56

8
5 Post Installation Configuration Considerations and Guidelines
Check the README.TXT File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
An Introduction to the Facilities Provided by
TopTools for Desktops 3.0 Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
McAfee VirusScan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
HP SoftPowerDown Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Changes to the BIOS on TopTools 2.5 Console . . . . . . . . . . . . . . . . 60
BIOS Upgrading in a Multiple Operating System Environment . . . . . . . 60
Using TopTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Flashing the BIOS Under Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Changing Security Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Integrating HP Hardware Diagnostics
with TopTools for Desktops 3.0 Agent on Client PCs . . . . . . . . . . . 62
Client Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Integration on TopTools for Desktops 3.0 Device Manager
or TopTools 2.5 OpenView Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Your Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6 Remotely Managing PCs
PC Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
DMI 1.1 and DMI 2.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Remotely Managing DMI 1.1 PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Remotely Managing Non-HP DMI 1.1 PCs . . . . . . . . . . . . . . . . . . . . . . . . 67

English 9
Remotely Managing DMI 2.0 PCs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7 Troubleshooting and Getting Support
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Problems with TopTools Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Problems with the HP SMS MIF Generator . . . . . . . . . . . . . . . . . . . . . . . 72
Problems with the HP Hardware Diagnostics Utility . . . . . . . . . . . . . . . . 73
Problems with Remote Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Problems with Flashing the BIOS Under TopTools 2.x . . . . . . . . . . . . . . 74
Information and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
General Support and Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
General Desktop Management Information . . . . . . . . . . . . . . . . . . . . . . . 75
When TopTools Is Integrated in CA Unicenter. . . . . . . . . . . . . . . . . . . . . 75
HP OpenView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Desktop Management Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
HP Hardware Diagnostics Documentation . . . . . . . . . . . . . . . . . . . . . . . . 76
Magic Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
SMART . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
TopTools Support Matrices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
HP TopTools Management Console Versions 2.x For HP OpenView . . . .78
HP Vectra PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
HP Kayak PC Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
HP OmniBook Notebook PCs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

10
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

1
Introducing Desktop Management

1 Introducing Desktop Management
HP's Desktop Management Strategy
12
HP's Desktop Management Strategy
HP TopTools is an integrated solution for the management of HP
Vectra PCs, HP Kayak PC Workstations, OmniBook Notebook PCs,
NetServers, as well as standard-based devices from other vendors.
HP TopTools enables efficient and automatic asset and inventory
management, finding and tracking hundreds of PCs over the network.
Important details about a PC’s configuration (for example, processor
speeds, hard disk drive(s) and memory, operating system, BIOS and
driver versions) can be collected and used for inventory or planning
purposes.
It should be noted however, that while HP TopTools lets you manage
PCs over a network, it is a device management application, rather than
a network management application.
What's New in TopTools 3.0?
The most important difference between TopTools 3.0 and previous
versions is that the web-based management server gives network
administrators access to hardware resources from virtually anywhere.
With previous versions, TopTools required a separate console, but now
configuration, administration, monitoring, and sophisticated reporting
on a large number of client PCs can be done over the network.
Single Client
Software Package This is now a single HP TopTools for Desktops 3.0 Agent software
package that is compatible with both Windows NT and Windows 95
operating systems. This HP TopTools client software package can be
used with most Hewlett-Packard personal computers.
TopTools for
Desktops: Driver
Inventory Capability
In addition to the existing automatic asset and inventory management,
with HP TopTools 3.0 you can now obtain driver version information
for hard disk drives (IDE and SCSI), LAN cards and video cards.

13
1 Introducing Desktop Management
HP's Desktop Management Strategy
Features •Support for Atapi Zip drives on Windows®95®and Windows NT4.0
operating systems.
•Logged alerts (generic and HP specific) in the DMI Event Log tab of
SafeTools.
•Support on newly released computers (for example, hardware
monitoring).
Managing HP PCs
For information on manageable HP PCs, HP TopTools, DMI, and how
they lower PC operating costs, go to http://www.hp.com/go/vectra and
select Desktop Management.

1 Introducing Desktop Management
TopTools 3.0 Console, Device Manager and Client PCs
14
TopTools 3.0 Console, Device Manager and Client PCs
The installation of web-based desktop management software on a
management server (TopTools for Desktops Device Manager) provides
desktop management functionality from an HP TopTools Console
anywhere on the network.
With HP TopTools 3.0, any PC with network access and Internet
Explorer 4.0 or higher, can be used as a console.
For Client PCs to benefit from all of the most recent functionalities,
TopTools for Desktops 3.0 Agent software needs to be installed.
The following diagram shows how an HP TopTools Console accesses
information from a client PC.
Access can be obtained
from anywhere using
Internet Explorer 4.0 as
a web-browser.
Web-based desktop
management
application installed
on a management
server.
TopTools for Desktops 3.0
Agent installed on client PCs
(HP Vectra PCs, HP Kayak PC
Workstations, HP OmniBook
Notebook PCs, and DMI-
compliant PCs from other
suppliers.
TopTools for
Desktops
Device Manager
TopTools Console TopToolsfor Desktops 3.0
Agent PCs

15
1 Introducing Desktop Management
TopTools 3.0 Console, Device Manager and Client PCs
System Requirements for TopTools for Desktops 3.0 Agent
The system requirements for TopTools for Desktops 3.0 Agent PCs are
as follows:
Hardware:
•Suitable HP PC model, preferably with remote power on capability.
Refer to “TopTools Support Matrices” on page 77 for more
information.
For Remote Management:
•Local Area Network (LAN) card.
•Internet Protocol (IP) address or Internet Packet eXchange (IPX).
Software requirements:
•Windows 95 (OSR2 recommended) or Windows NT 4.0 (Service
Pack 3 recommended).
System Requirements for TopTools for Desktops Device
Manager and Console
The following system requirements are for information purposes only.
You can obtain more information about TopTools for Desktops Device
Manager User’s Guide from the HP TopTools manageability web site:
http://www.hp.com/go/manageability.
TopTools for Desktops
Device Manager
The system requirements for the management server (use this
computer to install the web-based desktop application) are:
Hardware:
•HP Vectra PC, HP Kayak PC Workstation or HP NetServer.
•Pentium 133 MHz (minimum).
•96 MB of RAM is recommended.
•2 GB hard disk with a minimum of 60 MB free disk space.

1 Introducing Desktop Management
TopTools 3.0 Console, Device Manager and Client PCs
16
Software requirements:
•Windows NT 4.0 Server or Workstation with Service Pack 3.
•Windows Internet Explorer 4.01 or later. To check if you have the
correct version, go to the Internet Explorer’s ‘About’ box.
•Microsoft Internet Information Server (IIS) for Windows NT 4.0
Server or Peer Web Services (PWS) 4.0 for Windows NT 4.0
Workstation.
If you need to upgrade the Windows Internet Explorer, the latest
version can be obtained from: http://www.microsoft.com/ie/download
Networking:
•IP host name should match the DNS name on the Management
server, if the host is in a Domain (this is recommended).
•TCP/IP network stack and SNMP Services.
•Microsoft IPX/SPX Services (optional)
•Netware Client Services (optional).
•Do not use DHCP.
TopTools 3.0
Console
The system requirements for the console (use this PC to access
information from client PCs through Windows Internet Explorer) are:
Hardware:
•PC with 64 MB of RAM (recommended configuration).
•800 x 600 x 256 x 32K colors or better display.
Network:
•One Local Area Network (LAN) card.
Software requirements:
•Windows Internet Explorer 4.0 or later. To check if you have the
correct version, go to the Internet Explorer’s ‘About’ box. It should
display a version of 4.0 or higher.
The browser settings are extremely important on the console. The
browser should be set to exclude a proxy server for local addresses.
This can be checked through: View, Internet Options,
Connection tab, Advanced button, Exceptions box. In the
Advanced tab, check that the “Always accept cookies” check box has
been selected.

17
1 Introducing Desktop Management
TopTools 2.5x with HP OpenView or Other Management Software
TopTools 2.5x with HP OpenView or
Other Management Software
NOTE For backward compatibility, TopTools for Desktops 3.0 Agent PCs will
work with the TopTools 2.5 management console.
The two basic elements in TopTools desktop management up to
version 2.5x, are the management console and the client PC. While you
need only install one management console per sub network, (that is,
before a router), you may need to install a number of client PCs. The
following diagram shows their relationship.
HP TopTools 2.5x
Management Console TopTools for 3.0 Desktops Agent PCs
•Runs HP TopTools to remotely
manage DMI-compliant PCs.
•Integrates AssetTools,
ConfigTools, SafeTools,
ProtectTools, DiagTools,
FlashTool, and NightDirector.
•Can be integrated with HP's
OpenView or a number of other
management frameworks for a
broader system view.
•Runs HP TopTools locally
to get or set DMI
attributes.
•Can be managed by a
variety of DMI software
management packages.

1 Introducing Desktop Management
TopTools 2.5x with HP OpenView or Other Management Software
18
The system requirements for the management console are:
•Windows 95 or Windows NT 4.0 SP3 (for HP OpenView Professional
Suite) or Windows NT 4.0 SP3 (for HP OpenView Network Node
Manager/NT).
•TCP/IP (for all platforms) and SNMP (for HP OpenView Network
Node Manager/NT) services.
•HP OpenView Professional Suite or HP OpenView Network Node
Manager/NT.
•PC with 64 MB of RAM (strongly recommended), 32 MB minimum.

2
Obtaining TopTools Installation
Software

2 Obtaining TopTools Installation Software
What Are the Main Types of TopTools Installation?
20
What Are the Main Types of TopTools Installation?
You can perform the following types of TopTools installation:
•TopTools for Desktops 3.0 Agent software with DMI
instrumentation.
•TopTools for Desktops 3.0 Device Manager.
•TopTools 2.5 console for Network Node Manager for NT.
•TopTools 2.5 console for OpenView Professional Suite.
In addition, you can integrate TopTools into other management
environments, for example, CA Unicenter or SMS.