HP C7401A - SureStore Ultrium 230 Tape Drive User manual

index
hplearning products
issuedoctober 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
indexof topics
contacthp
homepage
beforeyou start
operation
cartridgecare
cleaning
one-buttondisaster
recovery
specifications
diagnostics
troubleshooting
FAQs
SCSIconfiguration
UNIXconfiguration
orderingsupplies
index
contentsofthis section
a b c d e f g h i j l m
n o p r s t u v w
a
accessories, ordering See Ordering Information
addresses, customer support See Obtaining Service
AIX (IBM UNIX) See IBM AIX 3.2.5+
altitude, operating limits Choose your drive model from Features and
Specifications
amber light See Interpreting the Front Panel Lights
anti-static protection See Installation Guide
applications, backup See Backup Software Requirements
archive life See Caring for Cartridges
Asia Pacific support numbers See Technical Support for Asia Pacific
AT&T mode See UNIX Glossary
b
backup applications See Backup Software Requirements
backup driver software See Backup Software Requirements
backup failure See You Cannot Back Up or Restore
backup software See Backup Software Requirements
compatibility with TapeAlert See Backup Software Requirements
problems with See You Cannot Back Up or Restore
Berkeley mode See UNIX Glossary
boot-up fails See Computer Does Not Boot Up
c
cables available See Ordering Information
cable supplied with drive See Installation Guide
capacity, tape See Choosing Cartridges
care of cartridges See Caring for Cartridges
cartridges
archive life See Caring for Cartridges
available from HP See Ordering Information
care of See Caring for Cartridges
choosing See Choosing Cartridges
excessive errors See Cleaning the Tape Heads
labels See labels, cartridge
life See Caring for Cartridges
loading cartridges in a drive See Loading a Cartridge
ordering See Ordering Information
storing See Caring for Cartridges
tape life See Caring for Cartridges
times used See Caring for Cartridges
unloading See Unloading a Cartridge
write-protecting See Write-Protecting Cartridges
certifications Choose your drive model from Features and Specifications
changing SCSI ID See Installation Guide
Clean light See Interpreting the Front Panel Lights
cleaning cartridges
about See Cleaning the Tape Heads
ordering See Ordering Information
cleaning tape heads See Cleaning the Tape Heads
compression
available on HP tape drives Choose your drive model from Features
and Specifications
definition See UNIX Glossary
computer problems See Problems with Your Computer
condensation See Caring for Cartridges
contacting HP See Obtaining Service
customer support See Customer Support
d
data cartridges
about See Choosing Cartridges
ordering See Ordering Information
data compression Choose your drive model from Features and Specifications
DEC UNIX systems See UNIX Configuration Guide: DEC Systems
default SCSI ID See Installation Guide
device filenames
HP-UX See HP-UX Systems
IBM AIX See IBM AIX 3.2.5+
PC UNIX See PC-Based UNIX (SCO)
diagnosing problems See Troubleshooting or Diagnostics
Digital UNIX 4.x See UNIX Configuration Guide: DEC Systems
drive
cannot back up or restore See You Cannot Back Up or Restore
designations Choose your drive model from Features and
Specifications
does not power up See Tape Drive Does Not Power Up
features Choose your drive model from Features and Specifications
internal identification number Choose your drive model from Features
and Specifications
lights See Interpreting the Front Panel Lights
maintenance See Cleaning the Tape Heads
models Choose your drive model from Features and Specifications
power requirements Choose your drive model from Features and
Specifications
returning for service See Returning your HP SureStore Tape Drive
specifications Choose your drive model from Features and
Specifications
switching on See Switching on the Drive
use instructions See Using Your Tape Drive
warranty See Warranty
driver software
available online See Worldwide Online Services
missing See You Cannot Back Up or Restore
on this CD-ROM See Installation Guide or README file
e
ejecting a cartridge See Loading and Unloading a Cartridge
electrical requirements Choose your drive model from Features and Specifications
electromagnetic specifications Choose your drive model from Features and
Specifications
electrostatic discharge, protection against See Installation Guide
EMC certifications Choose your drive model from Features and Specifications or
see the back of your Installation Guide
environmental specifications Choose your drive model from Features and
Specifications
equipment supplied with drive See Installation Guide
error condition signal
tape drive See Front Panel Lights
cartridge See Front Panel Lights
European support numbers See Technical Support for Europe
expired cleaning cartridges See Cleaning the Tape Heads
Express Exchange warranty See Warranty or Returning Your HP SureStore Tape
Drive
f
fast, wide SCSI See Narrow and Wide, Fast and Ultra SCSI
fault condition See Troubleshooting Tips
features of DAT drives Choose your drive model from Features and Specifications
filemarks See UNIX Glossary
firmware upgrades See HP Library & Tape Tools
flashing light See Interpreting the Front Panel Lights
Form, Customer Service See Customer Service Form
formats, tape See Choosing Cartridges
frequency of cleaning See Cleaning the Tape Heads
frequently asked questions See Frequently Asked Questions
front panel See Interpreting the Front Panel Lights
FTP site See Worldwide Online Services
g
green light See Interpreting the Front Panel Lights
h
hang during boot-up See Computer Does Not Boot
head cleaner, automatic See Cleaning the Tape Heads
head cleaning See Cleaning the Tape Heads
high error rate See Cleaning the Tape Heads
host adapter, SCSI See Checking Installation Prerequisites
HP part numbers See Ordering Information
HP service agreements See Service Agreements
HP-UX See HP-UX Systems
humidity specifications Choose your drive model from Features and Specifications
i
IBM AIX See IBM AIX 3.2.5+
immediate mode See UNIX Glossary
infinite flush See UNIX Glossary
inserting a cartridge See Loading a Cartridge
installation prerequisites See Checking Installation Prerequisites
installing your drive See Installation Guide
Internet sites See Worldwide Online Services
IRIX See Silicon Graphics IRIX
j
jammed cartridges See Jammed Cartridge
jumpers, SCSI ID See Installation Guide
l
labels, cartridge
backup tapes See Labeling Cartridges
one label only See Caring for Cartridges
LEDs See Interpreting the Front Panel Lights
life of LTO Ultrium tape See Caring for Cartridges
lights See Interpreting the Front Panel Lights
loading cartridges See Loading a Cartridge
loose connections See Tape Drive Does Not Power Up and You Cannot Back Up
or Restore
LUN (logical unit number) See UNIX Glossary
m
maintenance See Cleaning the Tape Heads
measurements Choose your drive model from Features and Specifications
media available See Ordering Information
messages
TapeAlert monitoring utility See TapeAlert
model numbers Choose your drive model from Features and Specifications
models, DAT drive Choose your drive model from Features and Specifications
monitoring utility See TapeAlert
mounting rails See rail kits
n
narrow SCSI See Narrow and Wide, Fast and Ultra SCSI
non-operating limits Choose your drive model from Features and Specifications
non-warranty service See Obtaining Service
North American support numbers See Technical Support for North and South
America
o
one-button disaster recovery See HP One-Button Disaster Recovery
online services See Worldwide Online Services
on-off switch See Switching on the Drive
operating instructions See Using Your Tape Drive
operating limits Choose your drive model from Features and Specifications
ordering parts and accessories See Ordering Information
out-of-warranty service See Obtaining Service
overwrite protection See Write-Protecting Cartridges
p
part numbers See Ordering Information
PC-based UNIX See PC-Based UNIX (SCO and Linux)
performance specifications Choose your drive model from Features and
Specifications
phone numbers See Obtaining Technical Support
physical specifications Choose your drive model from Features and Specifications
power requirements Choose your drive model from Features and Specifications
power switch See Switching on the Drive
powering up drive See Switching on the Drive
power-up failure See Tape Drive Does Not Power Up
prerequisites for installation See Checking Installation Prerequisites
problems
diagnosing See Troubleshooting Tips
dirty tape heads See Cleaning the Tape Heads
during self-test See If There Are Problems During the Self-Test
error condition signal See Interpreting the LEDs
flashing lights See Interpreting the LEDs
frequently asked questions See Frequently Asked Questions
with computer See Problems with Your Computer
with tape drive See Problems with Your Tape Drive
product numbers See Ordering Information or Identifying which HP SureStore
Ultrium Product You Have
protection from overwriting See Write-Protecting Cartridges
putting in a cartridge See Loading a Cartridge
r
radio interference certifications Choose your drive model from Features and
Specifications or see the "Regulatory Information" booklet.
rail kits available See Ordering Information
regulatory information Choose your drive model from Features and Specifications
or see the "Regulatory Information".
removing a cartridge See Unloading a Cartridge
removable drives
about See Replacing a Removable Drive
removing See Replacing a Removable Drive
replacing See Replacing a Removable Drive
repairs See Returning your HP SureStore Tape Drive for Service
requirements for installation See Checking Installation Prerequisites
reset button See Operating the Tape Drive
restore, failure See You Cannot Back Up or Restore
returning a drive for service See Returning your HP SureStore Tape Drive
s
safety certifications Choose your drive model from Features and Specifications or
see the "Regulatory Information"
SCO UNIX See PC-Based UNIX (SCO)
SCSI
about See What Is SCSI?
accessories available See Ordering Information
bus configuration See Setting Up the SCSI Bus
cables See Ordering Information or SCSI Cables
checking configuration See HP Library & Tape Tools
connection loose See Tape Drive Does Not Power Up and You
Cannot Back Up or Restore
driver software See You Cannot Back Up or Restore
LVD devices See Ultra2 and SE SCSI
narrow SCSI See Narrow and Wide, Fast and Ultra SCSI
planning the bus See Setting Up the SCSI Bus
plug-and-play adapter cards See Plug-and-Play Adapter Cards
SE devices See Ultra2 and SE SCSI
termination See SCSI Termination
ultra SCSI See Narrow and Wide, Fast and Ultra SCSI
wide SCSI See Narrow and Wide, Fast and Ultra SCSI
SCSI IDs
about See SCSI ID Numbers
changing See Installation Guide for your model
conflicting See You Cannot Back Up or Restore
default See Installation Guide for your model
identify existing See Identifying SCSI ID Numbers
planning See Setting Up the SCSI Bus
self-test, drive
after installation See Switching on the Drive
error condition See Interpreting LEDs
problems during See If There Are Problems During the Self-Test
service See Obtaining Service
service agreements See Service Agreements
setting SCSI ID See Installation Guide
shelf life, cartridge See Caring for Cartridges
shipping safely See Returning your HP SureStore Tape Drive
shock survival Choose your drive model from Features and Specifications
Silicon Graphics IRIX See Silicon Graphics IRIX
size of drive Choose your drive model from Features and Specifications
software, backup See Backup Software Requirements
Solaris (Sun) See Sun Systems
specifications Choose your drive model from Features and Specifications
stabilizing temperature See Caring for Cartridges
storing cartridges See Caring for Cartridges
Sun UNIX systems See Sun Systems
supplies See Ordering Information
support telephone numbers See Obtaining Technical Support
switching on drive See Switching on the Drive
t
Tape Activity light See Interpreting the LEDs
tape cartridges
about See Choosing Cartridges
ordering See Ordering Information
tape format See Choosing Cartridges
tape heads, cleaning See Cleaning the Tape Heads
Tape light See Interpreting the Front Panel Lights
TapeAlert See TapeAlert
tapes See cartridges
technical support See Technical Support
telephone numbers See Obtaining Technical Support
temperature limits Choose your drive model from Features and Specifications
temperature, stabilizing See Caring for Cartridges
termination
problems with See Problems with Your Tape Drive
SCSI bus See SCSI Termination
testing your drive See HP Library & Tape Tools
transfer rate Choose your drive model from Features and Specifications
troubleshooting See Troubleshooting Tips
turning on drive See Switching on the Drive
u
ultra SCSI See Narrow and Wide, Fast and Ultra SCSI
UNIX systems
about See UNIX Configuration Guide
DEC See DEC Systems
Glossary See UNIX Glossary
HP-UX See HP-UX Systems
IBM AIX See IBM AIX 3.2.5+
Linux UNIX See PC-Based UNIX (Linux)
PC UNIX See PC-Based UNIX (Linux and SCO)
SCO UNIX See PC-Based UNIX (SCO)
Silicon Graphics See Silicon Graphics IRIX
Sun See Sun Systems
Unload button See Unloading a Cartridge
unloading a cartridge See Unloading a Cartridge
upgrading firmware See HP Library & Tape Tools
URL See Worldwide Online Services
US support numbers See Technical Support for North and South America
using the drive See Using Your Tape Drive
v
verifying installation
Microsoft Windows systems See HP Library & Tape Tools
Novell NetWare systems See HP Library & Tape Tools
UNIX systems See Verifying the Installation
vibration limits Choose your drive model from Features and Specifications
voltage requirements Choose your drive model from Features and Specifications
w
warning signal See Interpreting the Front Panel Lights
warranty See Warranty
warranty service See Obtaining Service
weight of drive Choose your drive model from Features and Specifications
wide SCSI See Narrow and Wide, Fast and Ultra SCSI
World Wide Web site See Worldwide Online Services
worn-out cartridges See Cleaning the Tape Heads
write-protection See Write-Protecting Cartridge
©2000, Hewlett-Packard Company
file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/Ultrium/document/ultrium/user/reseller/eng/index.htm[11/14/2001 8:09:53 AM]

how to contact hp
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
obtaining technical support
contents of this section
before calling for service or support
obtaining service
contacting hp
hp service agreements
returning your tape drive for service
worldwide online services
before calling for service or support
If you need help, your dealer has the latest information regarding HP products and
services and can provide support under HP's comprehensive menu of reseller
services. If your dealer is not able to help, you can obtain support from HP directly
either through online services or by telephone.
Before calling for service or support, check that:
Check that your HP Surestore Tape Drive is installed correctly
Check the printed Getting Started Guide and the troubleshooting
advice in this online User's Guide
obtaining service
Please use the Customer Service Form to collect the details that our Customer
Service Representative will need to help solve your problem.
During the warranty period: HP provides a free telephone support service
during the warranty period. Contact your local HP dealer or the appropriate HP
technical support contact for your area, by selecting the region required from the
navigational buttons in the left hand pane. Obtain the telephone number from the
list of countries supplied. You will be connected to a responsive team waiting to
help you.
After the warranty period: If you require support after your warranty has expired,
you can receive support for a fee through the same telephone numbers. The fee is
charged on a per incident basis. Alternatively, you can contact your local HP
dealer who will be able to advise you and arrange for service.
contacting hp
A full listing of HP's service and support centres worldwide can be found at
http://www.hp.com/cposupport/mail_support.html
If you do not have internet access, click on the appropriate region from the side
navigation bars for a list of contact numbers correct at time of printing.
hp service agreements
HP offers a number of service agreements to meet your needs. Contact your local
dealer or nearest HP office for further information.
returning your tape drive for service
Your HP Surestore tape drive comes with a 24-hour Express Exchange warranty
(not available in all countries).
Before returning an HP Surestore tape drive, call the Customer Support Center for
your area. When you call, make sure that you have the following information
available:
The product name and serial number (see label on the back of the
appliance server)
Date of purchase
A description of the product fault
A contact name for details of the failure
A contact telephone number
Your shipping address
The telephone service agent will verify that the unit is faulty and will make sure
that a replacement unit is sent to you within 24 hours. When you receive the
replacement unit, remove it from the packaging and use the packaging material
for returning the faulty unit. All shipment costs are prepaid by HP.
When returning the drive to HP, any damage caused as a result of inadequate
packaging is your responsibility. Use the original packing materials whenever
possible.
worldwide online services
HP offers electronic services that give you a fast, interactive way to access
information and help on setup, configuration, installation and operation of your
product. The online services are available on the World Wide Web and FTP, as
well as the country-specific resources listed later in this section.
World Wide Web
Product and support information are available from HP's web site on the Internet
at http://www.hp.com/go/tape
FTP
Product and support information are available from our FTP site on the Internet at
ftp.hp.com/pub/information_storage/surestore
America Online
Download support documents and discuss issues in user forums. Find us with
keyword hpstor.
© 2000, Hewlett-Packard Company
file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/Ultrium/document/common/contact/eng/conhome.htm [11/14/2001 8:09:55 AM]

americas
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
north and south america
contents of this section
check the web for up to date contact information
hp support in north america
canada
united states
hp support in south america
argentina
brazil
colombia
guatemala
chile
mexico
puerto rico
venezuela
check the web for up to date information
If you have internet access, click on the URL below:
http://www.hp.com/cposupport/mail_support.html
From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.
If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:
hp support in north america
Customers in North America can contact HP on the telephone support lines listed,
by country, below.
Major Account Customers in the Enterprise Market
Tape drives shipped to major North American account customers carry one of the
following product numbers (as stated on the label on the base of your drive):
products for major account customers
tape drive product number
ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A
If your drive carries one of these product numbers, you should contact the US
Response Center on:
800-633-3600
canada
Telephone [phone]
Hours of operation: 8.00
a.m. to 8:00 p.m.
Monday through Friday
905-206-4663
Horaires de disponibilité :
Lundi - Vendredi, 8 h 00 -
20 h 00
united states
Telephone [phone]
Hours of operation: 6.00
a.m. to 6:00 p.m. MST
Monday through Friday
hp support in south america
Customers in South America can contact HP on the telephone support lines listed,
by country, below.
Major Account Customers
Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:
products for major account customers
tape drive product number
ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A
argentina
Telephone [phone] (from
within Argentina)
(5411) 4778 8380
(outside Argentina)
Hours of operation: 8:30
a.m. to 7:30 p.m. Monday
through Friday
Major Account Customers
Telephone [phone]
0810 555 5520
(5411) 4778 8380
Horas de atención: Lunes a Viernes de 8:30 a
19:30 h
[phone]
brazil
Telephone Great São Paulo: (11)
3747-7799
Other regions: 0800
157751
Hours of operation: 8:00
a.m. to 7:00 p.m. Monday
through Friday
Major Account Customers
Telephone [phone]
Grande São Paulo: (11)
3747-7799
Demais regiões: 0800
157751
horãrio de
funcionamento: Pré-
vendas Televendas : 2a
a 6a feira das 08 às 22h
Sábado das 09 às 18h
Pós-vendas: 2a a 6a feira
das 08 às 19h
[phone]
chile
Telephone [phone]
Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday
800 22 5547
Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h
colombia
Telephone [phone]
Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday
9 800 91477
Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h
guatemala
Telephone [phone]
Hours of operation: 9:00
a.m. to 6:00 p.m. Monday
through Friday
Saturdays from 9:00 a.m.
to 1.00 p.m.
800 999 5305
Horas de atención: Lunes
a Viernes de 9:00 a
18:00 h
mexico
Mexico City
Telephone [phone]
Hours of operation: 8:30
a.m. to 22:00 p.m.
Monday through Friday
9:00 a.m. to 14:00 p.m.
on Saturday
Outside Mexico City
Telephone [phone]
Hours of operation: 8:30
a.m. to 22:00 p.m.
Monday through Friday
9:00 a.m. to 14:00 p.m.
on Saturday
Major Account Customers
Telephone [phone]
52-58-9922
Horas de atención: Lunes
a Viernes de 8:30 a
22:00 h
01-800-472 6684
Horas de atención: Lunes
a Viernes de 8:30 a
22:00 h
[phone]
puerto rico
Telephone [phone]
Hours of operation: 9:00
a.m. to 5:00 p.m. Monday
through Friday
1 877 2320 589
Horas de atención: Lunes
a Viernes de 9:00 a
17:00 h
venezuela
Telephone [phone] (Caracas 207
8488)
Hours of operation: 8:00
a.m. to 5:00 p.m. Monday
through Friday
Major Account Customers
Telephone [phone]
800 47 777 (Caracas 207
8488)
Horas de atención: Lunes a Viernes de 8:00 a
19:00 h
[phone]
© 2000, Hewlett-Packard Company
file:///C|/Documents%20and%20Settings/topher.COL-SPRINGS/Desktop/Ultrium/document/common/contact/eng/americas.htm [11/14/2001 8:09:56 AM]

hplearning products
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
europe, middle east and africa
contents of this section
check the web for up to date contact information
hp support in europe, middle east & africa
austria norway
belgium (dutch) poland
belgium (french) portugal
czech republic russian federation (moscow)
denmark russian federation (st petersburg)
finland russian federation (ukraine)
france south africa (inside RSA)
germany south africa (outside RSA)
greece spain
hungary sweden
ireland switzerland
israel turkey
italy united arab emirates
netherlands united kingdom
other european countries - english
check the web for up to date information
If you have internet access, click on the URL below:
http://www.hp.com/cposupport/mail_support.html
From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.
If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:
hp support in europe, middle east & africa
There is no charge for technical support during the warranty period (unless
otherwise stated). A per-incident charge applies after the warranty period.
Customers in Europe, the Middle East and Africa can contact HP on the
telephone support lines listed, by country, below.
Major Account Customers
Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:
products for major account customers
tape drive productnumber
ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A
or major account customers in Africa and the Middle East can call
[phone]
austria
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
[phone]
Geschäftszeiten: Montag -
Freitag, 08.30 - 18.00
Uhr
[phone]/250 or
[phone]
belgium(dutch)
Telephone [phone]
Hours of operation: 8:00
to 18:00
Monday through
Thursday
belgium (french)
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone]
[phone]
Horaires de disponibilité:
Lundi - Vendredi , 8 h 30 -
18 h 00
[phone]
czech republic
Telephone [phone]
Hours of operation: 8:00
to 18:00
Monday to Thursday,
8.00 to 16:30
Friday
Major Account Customers
Telephone [phone] or
[phone]
denmark
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone]
or [phone]
finland
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
france
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
[phone]
Horaires de disponibilité:
Lundi - Vendredi , 8 h 30 -
18 h 00
[phone] or
[phone]
germany
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
[phone]
Geschäftszeiten: Montag -
Freitag, 08.30 - 18.00
Uhr
[phone] or
[phone]
greece
Telephone [phone]
Hours of operation: 9:00
to 17:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
hungary
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
ireland
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone]
israel
Telephone [phone]
Hours of operation: 9:00
to 18:00
Sunday through
Thursday
Major Account Customers
Telephone [phone]
italy
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
[phone]
Orario d'apertura: Lunedì-
Venerdì, 8:30 - 18:00
[phone] or
[phone]
netherlands
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
norway
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
poland
Telephone [phone]
Hours of operation: 8:00
to 17:00
Monday through Friday
Major Account Customers
Telephone [phone] or +48
22 375 065
portugal
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or +351
1301 7344
[phone]
Horário de operação:
Segunda - Sexta, 8:30 -
17:00
[phone] or
[phone]
russian federation (moscow)
Telephone [phone]
Hours of operation: 9:00
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
russian federation (st petersburg)
Telephone [phone]
Hours of operation: 9:00
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
russian federation (ukraine)
Telephone [phone]
Hours of operation: 9:00
to 18:00
Monday through Friday
south africa (inside RSA)
Telephone [phone]
Hours of operation: 8:00
to 17:00
Monday through Friday
south africa (outside RSA)
Telephone [phone]
Hours of operation: 8:00
to 17:00
Monday through Friday
Major Account Customers
Telephone [phone]
spain
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or +34
1631 1600
[phone]
Horas de atención: Lunes
a Viernes de 8:30 a
18:00 h
[phone] or +34
1631 1600
sweden
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
switzerland
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
turkey
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
united arab emirates
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
For customers in: UAE,
Bahrain, Qatar, Saudi
Arabia, Jordan,
Palestine, Egypt, Yemen,
Lebanon, Kuwait and
Oman (languages
supported - English and
Arabic)
Major Account Customers
Telephone [phone]
unitedkingdom
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone] or
[phone]
other european countries (english)
Telephone [phone]
Hours of operation: 8:30
to 18:00
Monday through Friday
Major Account Customers
Telephone [phone]
© 2000, Hewlett-Packard Company
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asia pacific
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
asia pacific
contents of this section
check the web for up to date contact information
hp support in asia pacific
australia malaysia
china (PRC) new zealand
hong kong philippines
india singapore
indonesia taiwan
japan thailand
korea, republic of vietnam
check the web for up to date information
If you have internet access, click on the URL below:
http://www.hp.com/cposupport/mail_support.html
From time to time, telephone numbers and addresses may change; accessing
contact details over the web will ensure you have the latest information.
If you do not have internet access, refer below for a list of contact numbers correct
at time of printing:
hp support in asia pacific
Customers in Asia Pacific region can contact HP on the telephone support lines
listed, by country, below.
Major Account Customers
Where a second number is listed under the sub-heading "Major Account
Customers", this number should be used by major account customers where the
product number (as stated on the label on the base of your drive) is as follows:
products for major account customers
tape drive product number
ultrium 230, internal C7400A
ultrium 230, external C7401A
ultrium 230, rack mounted C7470A
or call 852 599 700
australia
Telephone [phone]
Hours of operation: 9.00
a.m. to 5:00 p.m.
Monday through Friday
Spare parts 1800 670 054
Hours of operation: 9:00
a.m. to 5:00 p.m.
Monday through Friday
Major Account Customers
Telephone [phone]
china (PRC)
Telephone [phone]
Hours of operation: 8:30
to 17:30
Monday through Friday
Major Account Customers
Telephone [phone]
[phone]
[phone]
hong kong
Telephone [phone]
Hours of operation: 8:30
to 17:30
Monday through Friday
Major Account Customers
Telephone [phone]
800 96 7729
852 599 7777
india
Telephone [phone]
Hours of operation: 9:30
a.m to 5:30 p.m
Monday through Friday
indonesia
Telephone [phone]
Hours of operation: 8:00
a.m to 5:00 p.m.
Monday through Friday
japan
Telephone [phone]
Hours of operation: 9:00
to 12:00 and 13.00 to
17:00
Monday through Friday
Major Account Customers
Telephone [phone]
[phone]
[phone]
korea, rupublic of
within Seoul only
Telephone [phone]
Hours of operation: 9:00
a.m. to 6:00 p.m.
Monday through Friday.
9:00 a.m. to 1:00 p.m on
Saturdays
outside Seoul only
Telephone [phone]
Hours of operation: 9:00
a.m. to 6:00 p.m.
Monday through Friday.
9:00 a.m. to 1:00 p.m on
Saturdays
Major Account Customers
Telephone [phone]
[phone]
080 999 0700
[phone]
malaysia
Telephone [phone]
Hours of operation: 8:30
a.m. to 5:30 p.m.
Monday through Friday
Major Account Customers
Telephone [phone]
new zealand
Telephone [phone]
Hours of operation: 9:00
a.m. to 5:30 p.m.
Monday through Friday
philippines
Telephone [phone]
Hours of operation: 8:30
a.m. to 5:30 p.m.
Monday through Friday
singapore
Telephone [phone]
Hours of operation: 8:30
a.m. to 5:30 p.m
Monday through Friday
Major Account Customers
Telephone [phone]
taiwan
Telephone [phone]
Hours of operation: 8:30
a.m. to 5:30 p.m.
Monday through Friday
Major Account Customers
Telephone [phone]
[phone]
[phone]
thailand
Telephone [phone]
Hours of operation: 8:30
a.m. to 5:30 p.m.
Monday through Friday
vietnam
Telephone [phone]
Hours of operation: 8:00
a.m. to 5:00 p.m.
Monday through Friday
8.00 a.m to 12:00 p.m on
Saturday
© 2000, Hewlett-Packard Company
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warranty
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
warranty
contents of this section
warranty conditions
exclusions
limitations
limited warranty statement for USA, Canada, Australia and New Zealand
warranty conditions
This warranty gives you specific legal rights. You may also have other rights which
vary according to where you are located.
Hewlett-Packard warrants its Surestore tape drives against defects in materials
and workmanship for a period of three years, either from the date of delivery or,
where the purchase price includes installation by Hewlett-Packard, from the date
of installation. If a new HP Surestore tape drive is purchased as a component of
an HP computer system, the tape drive warranty is automatically upgraded to the
system warranty.
You are entitled to:
automatic three-year, next day unit exchange
system matching warranty on HP systems (internal and external
units), when purchased as a component of that system
free technical call center assistance during the product support
life (does not include telephone call cost)
Further information is available via the web at: www.hp.com/support/tapewarranty
During the first three years, the 24-hour Express Exchange program (not available
in all countries) allows you to receive a replacement unit by next-day delivery
upon verification of a faulty tape drive. Hewlett-Packard will, at its option, either
repair or replace products that prove to be defective. Should Hewlett-Packard be
unable to repair or replace the product within a reasonable period of time, a refund
of the purchase price may be given upon return of the product.
If you choose not to use Express Exchange, your HP Surestore tape drive must
be serviced by one of the authorized repair depots within the country in which it
was originally purchased. You must prepay shipping charges (together with all
duty and taxes) for products returned for service. Except for products returned to
you from another country, Hewlett-Packard will pay for return of products to you. If
the drive is repaired by an authorized dealer, you will need to negotiate the
method and cost of returning the drive with the dealer.
exclusions
The warranty on your HP SureStore tape drive does not apply to defects resulting
from:
improper or inadequate maintenance by the customer
Customer-supplied software or interfaces
Unauthorized modification or misuse
Use of unsupported media
Operation outside the environmental specifications for the product
Improper site preparation and maintenance
limitations
Any implied warranty of merchantability or fitness is limited to the three-year
duration of this written warranty. Some states or provinces do not allow limitations
on how long an implied warranty lasts, so limitations or exclusions may not apply
to you.
limited warranty statement for USA, Canada, Australia and New Zealand
HP warrants to you, the end-user customer, that HP hardware, accessories and
supplies will be free from defects in materials and workmanship after the date of
purchase, for the period specified above. If HP receives notice of such defects
during the warranty period, HP will, at its option, either repair or replace products
which prove to be defective. Replacement products may be either new or like-
new.
1. HP warrants to you that HP software will not fail to execute its programming
instructions after the date of purchase, for the period specified above, due
to defects in material and workmanship when properly installed and used. If
HP receives notice of such defects during the warranty period, HP will
replace software media which does not execute its programming
instructions due to such defects.
2. HP does not warrant that the operation of HP products will be uninterrupted
or error free. If HP is unable, within a reasonable time, to repair or replace
any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
3. HP products may contain remanufactured parts equivalent to new in
performance or may have been subject to incidental use.
4. Warranty does not apply to defects resulting from (a) improper or
inadequate maintenance or calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.
5. HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION
WHETHER WRITTEN OR ORAL. TO THE EXTENT ALLOWED BY LOCAL
LAW, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A
PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE. Some countries, states or
provinces do not allow limitations on the duration of an implied warranty, so
the above limitation or exclusion might not apply to you. This warranty gives
you specific legal rights and you might also have other rights that vary from
country to country, state to state, or province to province.
6. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS
WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE
REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP
OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT
OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT,
TORT, OR OTHERWISE. Some countries, states or provinces do not allow
the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND: THE
WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR
MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS
APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Consumer Warranty Sept 16/97
© 2000, Hewlett-Packard Company
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customer service form
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas
europe
asia pacific
warranty
customer service form
customer service form
contents of this section
contact information
tape drive information
computer system information
SCSI bus configuration
backup information
information about the problem
Please complete the following information about your system and the problem you
are having before you call the HP Customer Support Center. You can print this
form and fill in the necessary information before you call, or you can print and fax
the completed form to the Customer Service Center.
contact information
Company or Organization:
Contact Person/Title:
(e.g., Mr. John Smith,
Network Administrator)
Contact Telephone Number:
Fax Number:
E-Mail Address:
Mailing Address:
tape drive information
Model Name:
(example:
HP Surestore Ultrium 230i)
Model Number:
(example: HP C1555B)
Serial Number:
Firmware Revision:
Date Purchased:
Date of Last Cleaning:
How many times has cleaning tape been used?
computer system information
Computer Make and Model:
(example:
HP NetServer E-series)
Processor and Clock Speed:
(example: Pentium 550)
Amount of RAM:
(example: 64 MB)
Number of SCSI Controllers:
Computer Operating System/Release
(example:
Novell NetWare 4.0, Windows NT 3.51, HP-UX 10.0)
Operating System Patches Installed:
(example: Service Pack 4)
Number of Hard Disks/Size/Partitions:
(example:
Disk 1: 1.2 GB, 1 partition
Disk 2: 1.8 GB, 2 partitions)
Logical or Physical Mapping of Disks:
(example:
Disk 1 = C:/, Disk 2 = S:/)
SCSI bus configuration
Host Adapter Make and Model
(example:
Adaptec AHA-2940)
SCSI bus
(narrow or wide)
SCSI ID Device Termination Internal /
External Devices' Bus Type
.. ............... ............. ............... ...............
.. ............... ............. ............... ...............
.. ............... ............. ............... ...............
.. ............... ............. ............... ...............
.. ............... ............. ............... ...............
.. ............... ............. ............... ...............
.. ............... ............. ............... ...............
7SCSI Controller ............. ............... ...............
EXAMPLE
SCSI ID Device Termination Internal /
External Devices' Bus Type
0 Hard disk No Internal Narrow /
Single-ended
1 CD-ROM No Internal Narrow /
Single-ended
3Tape Drive
(HP C1533A) No Internal Narrow / Single-ended
5Tape Drive
(DLT7000) Yes External Wide / Single-ended
7 SCSI Controller Automatic HBA Wide /
Single-ended
backup information
Backup Application Name and Version or Release:
Are you using HP One
Button Disaster Recovery?
Do you back up user data only?
Do you back up system information separately?
(example:
Windows registry files,
NetWare NDS or bindery files)
information about the problem
Light Pattern During Problem:
Any Audible Signals:
Error Messages/Code Generated:
Does the problem occur every time you try the operation?
Does the problem occur if you use another backup device?
What type of media are you using?
(Brand, Capacity, Batch No.)
Can you read the problem tape cartridge on another drive?
What result do you get when you try a new cartridge?
If you have an autoloader, are all cartridges affected the same way?
Have you run any kind of diagnostics program, such as TapeAssure?
What result was reported?
Detailed Description of Problem:
© 2000, Hewlett-Packard Company
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home page
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
index of topics
contact hp
home page
before you start
operation
cartridge care
cleaning
one-button disaster
recovery
specifications
diagnostics
troubleshooting
FAQs
SCSI configuration
UNIX configuration
ordering supplies
install operate
cartridges troubleshoot
This is the User's Guide for HP Surestore Ultrium internal, external and removable
(rack-mounted) tape drives. It describes how to use HP Surestore Ultrium drives.
To start, click on one of the above topics or select a topic from the navigation
pane on the left. For example, click on specifications for a detailed description of
the HP Surestore Ultrium internal, external and removable drives.
Use the index of topics page to search for a particular topic.
Use the contact hp page to find out contact details for your nearest Customer
Care Center.
notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to the material,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or direct, indirect,
special, incidental or consequential damages in connection with the furnishing,
performance, or use of this document.
This document contains propriety information which is protected by copyright. All
rights reserved. No part of this document may be photocopied, reproduced or
translated to another language without the prior written consent of Hewlett-
Packard.
copyright
Copyright 2000 Hewlett-Packard. All rights reserved.
Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are U.S. trademarks
of HP, IBM and Seagate.
Windows and Windows NT are U.S. registered trademarks of Microsoft Corp.
UNIX is a registered trademark of X/Open Company in the U.S. and other
countries.
Adobe and Acrobat are trademarkes of Adobe Systems Incorporated.
Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390; 5,506,580; held by Hi/fn, Inc.
revision history
Edition Date Comments
1.0 October 2000
© 2000, Hewlett-Packard Company
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before you start
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
index of topics
contact hp
home page
before you start
operation
cartridge care
cleaning
one-button disaster
recovery
specifications
diagnostics
troubleshooting
FAQs
SCSI configuration
UNIX configuration
ordering supplies
before you start
contents of this section
pre-installation_checklist
installation
how to identify your model
computer and backup software requirements
computer systems
backup software
pre-installation check list
Before you install your HP Surestore Ultrium tape drive:
1. Check that your computer meets the requirements for installation.
2. Make a note of the model name, product number, and serial number of your
tape drive and record it on page 2 of the "Getting Started" guide.
3. Collect information about the SCSI configuration of your computer and any
other devices attached to it and decide how you are going to configure the
drive on the SCSI bus. If you are installing on a Windows NT 4, Windows
2000 or Novell NetWare system, you can use the HP Library & TapeTools
software provided on the HP Surestore Ultrium CD-ROM to do this. If you
are not familiar with how to configure a SCSI bus, you may also want to
read the SCSI Background information provided in this guide.
4. Select a free bay for an internal or a removable drive
or
Select a site for an external drive.
Caution For internal drives, the server must provide forced cooling and be
capable of drawing 6 cfm (0.17 cubic meters/minute or 10.08 cubic meters/hour)
of air through the tape drive. Care must be taken that empty bays have the
appropriate blanking plates installed so that airflow is maintained. Refer to your
server documentation for further details.
installation
The "Getting Started" guide provides detailed installation instructions.
If you have lost the printed version of this guide, click below for a PDF version of
the appropriate guide:
●HP Surestore Ultrium internal drives: Getting Started guide
●HP Surestore Ultrium external drives: Getting Started guide
You need a copy of Adobe Acrobat Reader to read the PDF files. If you do not
have a copy of this software, the English version is provided on the CD-ROM, or
you can link to Adobe's web site to download a free copy.
.
how to identify your model
For internal drives, the model name is on the front panel and the product and
serial numbers are on a label on the top of the drive.
For external drives, the model name is on the front panel and the product and
serial numbers are on a label on the bottom of the drive.
For removable drives, the model name is on the front panel and the product and
serial numbers are on the side of the drive.
computer and backup software
The HP Surestore Ultrium tape drive has the following hardware and software
requirements:
computer systems
If you are installing the tape drive on a UNIX system, refer to the UNIX instructions
for further information about the systems supported and installation instructions.
For the latest list of operating systems that support HP Surestore Ultrium drives,
please consult our World Wide Web site (www.hp.com/go/connect).
HP Surestore Ultrium 230 tape drives are Ultra2 wide SCSI devices designed to
operate on a low voltage differential SCSI bus (LVDS) with a burst transfer rate of
80 MB/sec. Do not use the drive on a single-ended SCSI bus as performance is
restricted. Do not use on the same bus as other single-ended devices as this will
switch the LVDS host adapter into single-ended mode and restrict performance.
We recommend that a dedicated host bus adapter is used for the tape drive. A
suitable adapter is available from HP as an accessory (see Ordering Information).
Your computer must have a properly installed and configured SCSI host adapter
or a SCSI controller on the motherboard (SCSI-2 or SCSI-3 compliant) with driver
software that supports the HP Surestore Ultrium drive. Check the server
documentation for the specification of any built-in SCSI channels. Do not connect
to a RAID controller channel; these are for disk drives only. Consult your supplier
for details.
For an internal drive, you will need:
●Ultra2, Ultra160 or Ultra3 SCSI host bus adapter
●LVDS compliant SCSI ribbon cable with termination (normally supplied with
the host bus adapter)
●Available 5¼-inch, full-height mounting bay (or two adjacent, half-height
bays)
●Mounting hardware, if required
●Backup software that supports the tape drive
Caution The server must provide forced cooling and be capable of drawing 6 cfm
(0.17 cubic meters per minute or 10.08 cubic meters per hour) of air through the
tape drive. Care must be taken that empty bays have the appropriate blanking
plates installed so that airflow is maintained. Refer to your server documentation.
For external drives, the cable provided with HP Surestore Ultrium 230 tape
drives will attach to a computer with a wide LVDS SCSI connector (68 pins). We
do not recommend connecting the drive to a SE SCSI connector or a narrow SCSI
host bus adapter as this will restrict performance. If your server or host bus
adapter is equipped with a very high density (VHD) wide SCSI connector, you will
need to order a High-End Tape Connect Kit (adapter with VHD-to-HD cable) or 68-
pin VHD-to-HD cable. (See Ordering Information.)
For removable drives installed in a HP Surestore H/A Tape Array 5500 rack
enclosure, set the SCSI ID at the appropriate switch on the rear of the HP
Surestore H/A Tape Array 5500 unit. There are five address switches that
correspond to the five tape drives. Each drive should have a unique ID.
backup software
You need backup software that supports the HP Surestore Ultrium drive. As a
general rule, native backup applications (such as NTBackup and tar) do not
provide the required data streaming rate to get the full performance of your HP
Surestore Ultrium drive. We recommend using a backup application, which
provides better memory management as well as other useful features, such as
TapeAlert. HP, Computer Associates, Veritas and Legato all provide suitable
products that have been tested with HP Surestore Ultrium drives. For the latest list
of backup packages that support HP Surestore Ultrium drives, please consult our
World Wide Web site (www.hp.com/go/connect).
Suitable backup applications will include driver software that establishes the
interface between the tape drive and the software. For detailed information about
drivers, refer to the appropriate README file in the DRIVERS directory on this
CD. There is a separate sub-directory for each operating system. Applications
usually recognize tape drives by their manufacturers' ID string rather than their
model number, so check the table below for the appropriate reference.
Drive Model ID String
HP Surestore Ultrium 230 tape drive HP Ultrium 1-SCSI
© 2000, Hewlett-Packard Company
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operation
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
index of topics
contact hp
home page
before you start
operation
the front panel lights
loading & unloading
replacing a
removable drive
cartridge care
cleaning
one-button disaster
recovery
specifications
diagnostics
troubleshooting
FAQs
SCSI configuration
UNIX configuration
ordering supplies
operation
contents of this section
switching on the drive
if you have problems during self
test
resetting the drive
related topics
interpreting the front panel lights
cartridges
labeling and write-protecting loading and unloading
caring for
replacing a removable drive
switching on the drive
Internal drives are powered on when
you switch on your computer.
Removable drives are powered on
when you switch on your tape array and
computer.
Switch on external drives using the
power switch on the front panel, and
then switch on the computer.
if you have problems during self test
If the Ready light goes off but the all the other status lights show steady amber at
the end of the self-test, this indicates a fault condition:
If you have just installed the drive, check the installation for loose
connections and repeat the self-test.
Try the troubleshooting procedures to determine what the problem
is.
If the fault condition persists, call for assistance.
resetting the drive
There is an Emergency Reset on internal,
external and removable drives. Use this to reset
the drive without powering off the drive and
computer, for example if the drive stops
responding. (Use something thin, like the end of a
paperclip to press the reset.)
© 2000, Hewlett-Packard Company
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