HPE ProLiant XL250a Gen9 Manual

HPE ProLiant XL250a Gen9 Server
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels and are familiar with weight and stability
precautions for rack installations.
Part Number: 752037-006a
April 2016
Edition: 7

© Copyright 2014, 2016 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
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Contents 3
Contents
Customer self repair..................................................................................................................................5
Parts only warranty service ......................................................................................................................................5
Illustrated parts catalog...........................................................................................................................15
Server system components....................................................................................................................................15
I/O module components .........................................................................................................................................22
Removal and replacement procedures...................................................................................................26
Required tools ........................................................................................................................................................26
Safety considerations .............................................................................................................................................26
Preventing electrostatic discharge...............................................................................................................26
Symbols on equipment................................................................................................................................26
System warnings and cautions....................................................................................................................27
Preparation procedures..........................................................................................................................................27
Power down the server................................................................................................................................28
Remove the server ......................................................................................................................................28
Remove the accelerator cages....................................................................................................................29
Remove the upper server tray.....................................................................................................................29
Remove the upper server tray support bracket ...........................................................................................30
Install the upper server tray support bracket ...............................................................................................30
Install the upper server tray.........................................................................................................................31
Remove the I/O module...............................................................................................................................33
Install the server ..........................................................................................................................................33
Drive blank .............................................................................................................................................................35
Removing and replacing a drive.............................................................................................................................35
PCIe/FlexibleLOM I/O module................................................................................................................................36
PCIe/FlexibleLOM I/O module PCIe options ..........................................................................................................36
PCIe/FlexibleLOM I/O module FlexibleLOM options..............................................................................................37
HPE Ethernet Dual 1Gb 1-port 364i Adapter and I/O module................................................................................38
Dual FlexibleLOM riser options ..............................................................................................................................39
Accelerator (front)...................................................................................................................................................40
Accelerator (rear) ...................................................................................................................................................44
Power expander board ...........................................................................................................................................45
Processor air baffle ................................................................................................................................................46
DIMMs ....................................................................................................................................................................48
Rear PCIe riser board ............................................................................................................................................49
PCIe riser board assembly .....................................................................................................................................50
PCIe expansion board options ...............................................................................................................................52
Cache module ........................................................................................................................................................53
HPE Smart Storage Battery option.........................................................................................................................54
Drive cage assembly 1 ...........................................................................................................................................56
Drive cage assembly 2 ...........................................................................................................................................58
Front panel LED board assembly...........................................................................................................................59
System battery .......................................................................................................................................................60
Heatsink .................................................................................................................................................................61
Processor ...............................................................................................................................................................65
System board .........................................................................................................................................................70
Re-entering the server serial number and product ID .................................................................................74
HP Trusted Platform Module ..................................................................................................................................75
Troubleshooting ......................................................................................................................................76
Troubleshooting resources.....................................................................................................................................76
Diagnostic tools ......................................................................................................................................77
Product QuickSpecs...............................................................................................................................................77

Contents 4
HPE iLO .................................................................................................................................................................77
Active Health System ..................................................................................................................................77
HPE ProLiant Pre-boot Health Summary ....................................................................................................78
Integrated Management Log .......................................................................................................................79
HPE UEFI System Utilities .....................................................................................................................................79
Using UEFI System Utilities.........................................................................................................................79
Embedded Diagnostics option.....................................................................................................................80
Re-entering the server serial number and product ID .................................................................................80
HPE Insight Diagnostics.........................................................................................................................................80
HPE Insight Diagnostics survey functionality ..............................................................................................80
HPE Insight Remote Support .................................................................................................................................81
USB support ...........................................................................................................................................................81
External USB functionality ...........................................................................................................................81
Automatic Server Recovery....................................................................................................................................81
Component identification ........................................................................................................................83
Front panel components.........................................................................................................................................83
Hot-plug drive numbering ............................................................................................................................84
Front panel LEDs and buttons................................................................................................................................84
Front panel LED power fault codes .............................................................................................................85
Hot-plug drive LED definitions.....................................................................................................................86
System board components.....................................................................................................................................86
DIMM slot locations .....................................................................................................................................87
System maintenance switch ........................................................................................................................88
Accelerator numbering ...........................................................................................................................................88
Power expander board components ......................................................................................................................89
Expansion slot definitions.......................................................................................................................................89
I/O module bay numbering .....................................................................................................................................89
I/O module slot definitions ...........................................................................................................................90
Cabling....................................................................................................................................................91
Internal server cabling ............................................................................................................................................91
Front panel LED board assembly cabling....................................................................................................91
Drive cabling................................................................................................................................................91
HPE Smart Storage Battery cabling ............................................................................................................93
Accelerator option cabling ...........................................................................................................................94
Intra-tray signal cable routing ......................................................................................................................94
SUV cable connectors............................................................................................................................................94
Specifications..........................................................................................................................................96
Environmental specifications..................................................................................................................................96
Server specifications ..............................................................................................................................................96
Acronyms and abbreviations...................................................................................................................97
Documentation feedback ........................................................................................................................99
Index .....................................................................................................................................................100

Customer self repair 5
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard
Enterprise will ship that part directly to you for replacement. There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for
customer self repair. If, however, you require that Hewlett Packard Enterprise replace them for you,
there may or may not be additional charges, depending on the type of warranty service designated
for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website
(http://www.hpe.com/support/selfrepair).
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :

Customer self repair 6
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous
être facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au
client d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard
Enterprise exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont
identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida
la riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di
manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett
Packard Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia
previsto per il prodotto.

Customer self repair 7
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte
del cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano
sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo
illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web
(http://www.hpe.com/support/selfrepair).
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett
Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien
unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um
den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“
gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise

Customer self repair 8
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen
das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise
für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten
Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie
auf der Hewlett Packard Enterprise Website unter (http://www.hpe.com/support/selfrepair).
Parts-only Warranty Service (Garantieservice
ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt-
und Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a
Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse
cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa
que Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,

Customer self repair 9
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR
(http://www.hpe.com/support/selfrepair).
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard

Customer self repair 10
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website (http://www.hpe.com/support/selfrepair).
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou
fornecedores/parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso
de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas
categorias de peças CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas
para o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as
substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de
garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.

Customer self repair 11
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite
o site da Hewlett Packard Enterprise (http://www.hpe.com/support/selfrepair).
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.

Customer self repair 12

Customer self repair 13

Customer self repair 14

Illustrated parts catalog 15
Illustrated parts catalog
Server system components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the Hewlett Packard Enterprise PartSurfer website
(http://www.hpe.com/info/partssurfer).
Item Description Spare part
number
Customer
self repair (on
page 5)
1
Processor air baffle
779140-001
Mandatory1
2
Drive blank
670033-001
Mandatory1
3
Server blank
774728-001
Mandatory1
4
Processor
—
—
a) 1.60 GHz Intel Xeon E5-2603 v3, 85W* **
762441-001
Optional2

Illustrated parts catalog 16
Item Description Spare part
number
Customer
self repair (on
page 5)
b) 1.90 GHz Intel Xeon E5-2609 v3, 85W* **
762443-001
Optional2
c) 2.40 GHz Intel Xeon E5-2620 v3, 85W* **
762445-001
Optional2
d) 1.80 GHz Intel Xeon E5-2630L v3, 50W* **
762459-001
Optional2
e) 2.40 GHz Intel Xeon E5-2630 v3, 85W* **
762446-001
Optional2
f) 3.50 GHz Intel Xeon E5-2637 v3, 135W* **
762455-001
Optional2
g) 2.60 GHz Intel Xeon E5-2640 v3, 90W* **
762447-001
Optional2
h) 3.40 GHz Intel Xeon E5-2643 v3, 90W* **
762456-001
Optional2
i) 1.80 GHz Intel Xeon E5-2650L v3, 65W* **
762461-001
Optional2
j) 2.30 GHz Intel Xeon E5-2650 v3, 105W* **
762448-001
Optional2
k) 2.60 GHz Intel Xeon E5-2660 v3, 105W* **
762449-001
Optional2
l) 2.30 GHz Intel Xeon E5-2670 v3, 120W* **
762450-001
Optional2
m) 2.50 GHz Intel Xeon E5-2680 v3, 120W* **
762451-001
Optional2
n) 2.00 GHz Intel Xeon E5-2683 v3, 120W* **
762453-001
Optional2
o) 2.60 GHz Intel Xeon E5-2690 v3, 135W* **
762452-001
Optional2
p) 2.30 GHz Intel Xeon E5-2695 v3, 120W* **
762454-001
Optional2
q) 2.30 GHz Intel Xeon E5-2698 v3, 135W* **
780760-001
Optional2
r) 1.7-GHz Intel Xeon E5-2603 v4* **
835599-001
Optional2
s) 1.7-GHz Intel Xeon E5-2609 v4* **
835600-001
Optional2
t) 1.7-GHz Intel Xeon E5-2620 v4* **
835601-001
Optional2
u) 2.2-GHz Intel Xeon E5-2630 v4* **
835602-001
Optional2
v) 2.4-GHz Intel Xeon E5-2640 v4* **
835603-001
Optional2
w) 2.2-GHz Intel Xeon E5-2650 v4* **
835604-001
Optional2
x) 2.0-GHz Intel Xeon E5-2660 v4* **
835605-001
Optional2
y) 2.4-GHz Intel Xeon E5-2680 v4* **
835606-001
Optional2
z) 2.6-GHz Intel Xeon E5-2690 v4* **
835607-001
Optional2
aa) 2.6-GHz Intel Xeon E5-2623 v4* **
835610-001
Optional2
bb) 3.2-GHz Intel Xeon E5-2643 v4* **
835612-001
Optional2
cc) 2.9-GHz Intel Xeon E5-2667 v4* **
835613-001
Optional2
dd) 2.1-GHz Intel Xeon E5-2683 v4* **
835614-001
Optional2
ee) 2.1-GHz Intel Xeon E5-2695 v4* **
835615-001
Optional2
ff) 2.3-GHz Intel Xeon E5-2697 v4* **
835616-001
Optional2
gg) 2.2-GHz Intel Xeon E5-2698 v4* **
835617-001
Optional2
hh) 2.2-GHz Intel Xeon E5-2699 v4* **
835618-001
Optional2

Illustrated parts catalog 17
Item Description Spare part
number
Customer
self repair (on
page 5)
ii) 2.2-GHz Intel Xeon E5-2697A v4* **
841035-001
Optional2
5
Heatsink
779142-001
Optional2
6
Drive cage assembly
—
—
a) Drive cage assembly with drive backplane, 4 SFF drives
794875-001
Mandatory1
b) Drive cage assembly with drive backplane, 2 SFF drives
794878-001
Optional2
7
PCIe riser board assembly, x16 and x8 riser board
794877-001
Optional2
8
Rear PCIe riser board, x16
794876-001
Mandatory1
9
Front panel/LED board assembly
779137-001
Optional2
10
System battery*
234556-001
Mandatory1
11
DIMMs
—
—
a) 8-GB, single-rank, PC4-2133R
774170-001
Mandatory1
b) 8-GB, dual-rank, PC4-2133R*
774171-001
Mandatory1
c) 16-GB, dual-rank, PC4-2133P*
812221-001
Mandatory1
d) 16-GB, dual-rank, PC4-2133L*
774173-001
Mandatory1
e) 32-GB, dual-rank, PC4-2133R*
774175-001
Mandatory1
f) 32-GB, quad-rank, PC4-2133L*
774174-001
Mandatory1
g) 8-GB, single-rank, PC4-2400T-R*
844948-001
Mandatory1
h) 16-GB, single-rank, PC4-2400T-R*
844949-001
Mandatory1
i) 16-GB, dual-rank, PC4-2400T-R*
846740-001
Mandatory1
j) 32-GB, dual-rank, PC4-2400T-R*
844950-001
Mandatory1
k) 32-GB, dual-rank, PC4-2400T-L*
819414-001
Mandatory1
l) 64-GB, quad-rank, PC4-2400T-L*
819413-001
Mandatory1
12
Power expander board
738764-001
Optional2
13
System board
—
—
a) System board with 12-GB drive backplane support
(E5-26XXv3)
786718-001
Optional2
b) System board with 12-GB drive backplane support
(E5-26XXv4)*
834374-001
Optional2
14
SFF drives
—
—
a) 2.0-T SAS HDD, 12G, 7,200 rpm
765873-001
Mandatory1
b) 2.0-T SATA HDD, 6G, 7,200 rpm*
765869-001
Mandatory1
c) 1.8-T SAS HDD, 12G, 10,000 rpm*
791055-001
Mandatory1
d) 1.2-T SAS HDD, 12G, 10,000 rpm*
781578-001
Mandatory1
e) 1.0-T SAS HDD, 12G, 7,200 rpm*
653954-001
Mandatory1
f) 1.0-T SATA HDD, 6G, 7,200 rpm*
752672-001
Mandatory1
g) 1.0-T SAS HDD, 6G, 10,000 rpm*
765872-001
Mandatory1

Illustrated parts catalog 18
Item Description Spare part
number
Customer
self repair (on
page 5)
h) 1.0-T SATA HDD, 6G, 7,200 rpm*
656108-001
Mandatory1
i) 1.0-T SATA HDD, 6G, 7,200 rpm*
765868-001
Mandatory1
j) 900-GB SAS HDD, 12G, 10,000 rpm*
785411-001
Mandatory1
k) 900-GB SAS HDD, 6G, 10,000 rpm*
653971-001
Mandatory1
l) 600-GB SAS HDD, 12G, 10,000 rpm*
781577-001
Mandatory1
m) 600-GB SAS HDD, 6G, 10,000 rpm*
653957-001
Mandatory1
n) 500-GB SAS HDD, 6G, 7,200 rpm*
752671-001
Mandatory1
o) 500-GB SAS HDD, 6G, 7,200 rpm*
653953-001
Mandatory1
p) 500-GB SATA HDD, 7,200 rpm*
656107-001
Mandatory1
q) 450-GB SAS HDD, 6G, 10,000 rpm*
653956-001
Mandatory1
r) 300-GB SAS HDD, 12G, 10,000 rpm*
785410-001
Mandatory1
s) 300-GB SAS HDD, 6G, 10,000 rpm*
653955-001
Mandatory1
t) 300-GB SAS HDD, 6G, 15,000 rpm*
653960-001
Mandatory1
u) 1.92-T SAS SSD, 12G, VE*
802911-001
Mandatory1
v) 1.6-T SAS SSD, 12G, MLC, VE*
780436-001
Mandatory1
w) 1.6-T SAS SSD, 12G, WI*
846623-001
Mandatory1
x) 1.6-T SAS SSD, 12G MU*
846625-001
Mandatory1
y) 800-GB SAS SSD, 12G, MLC*
780434-001
Mandatory1
z) 800-GB SAS SSD, 12G, ME*
741228-001
Mandatory1
aa) 800-GB SAS SSD, 12G HE*
802909-001
Mandatory1
bb) 800-GB SAS SSD, 12G, HE*
741234-001
Mandatory1
cc) 800-GB SAS SSD, 12G, WI*
846622-001
Mandatory1
dd) 800-GB SAS SSD, 12G, MU*
846625-001
Mandatory1
ee) 800-GB SATA SSD, MLC*
692167-001
Mandatory1
ff) 600-GB SATA SSD, 6G, VE*
739959-001
Mandatory1
gg) 400-GB SAS SSD, 12G, MLC*
780432-001
Mandatory1
hh) 400-GB SAS SSD, 12G, ME*
741226-001
Mandatory1
ii) 400-GB SAS SSD, 12G, HE*
802907-001
Mandatory1
jj) 400-GB SAS SSD, 12G, HE*
741232-001
Mandatory1
kk) 400-GB SATA SSD, MLC*
692166-001
Mandatory1
ll) 300-GB SATA SSD, 6G, VE*
739954-001
Mandatory1
mm) 200-GB SATA SSD, 12G, MLC, VE*
780430-001
Mandatory1
nn) 200-GB SATA SSD, MLC*
692165-001
Mandatory1

Illustrated parts catalog 19
Item Description Spare part
number
Customer
self repair (on
page 5)
oo) 200-GB SAS SSD, 12G, ME*
741224-001
Mandatory1
pp) 200-GB SAS SSD, 12G, HE*
741230-001
Mandatory1
qq) 200-GB SAS SSD, 12G, HE*
802905-001
Mandatory1
rr) 100-GB 2.5 SATA SC MLC*
692164-001
Mandatory1
15
PCIe expansion board options
—
—
a) HPE H240 Smart Host Bus Adapter
779134-001
Optional2
b) HPE Smart Array P440 Controller*
749797-001
Optional2
c) HPE InfiniBand FDR 2-port 545FLR-QSFP Adapter*
705088-001
Optional2
d) 1.0-TB PCIe I/O accelerator, LE*
775677-001
No3
e) 1.3-TB PCIe I/O accelerator, MLC*
764125-001
No3
f) 1.6-TB PCIe I/O accelerator, MLC*
764126-001
No3
g) 2.6-TB PCIe I/O accelerator, LE*
775679-001
No3
h) 3.2-TB PCIe I/O accelerator, MLC*
764127-001
No3
16
Server support bracket*
841158-001
Mandatory1
17
Accelerators
—
—
a) Intel Xeon Phi Coprocessor 7120P
732636-001
Optional2
b) Intel Xeon Phi Coprocessor 5110P*
708360-001
Optional2
c) AMD FirePro S9150 GPU*
797639-001
Optional2
d) NVIDIA Tesla K40 GPU Accelerator*
747401-001
Optional2
e) NVIDIA Tesla M60 Dual-GPU Accelerator*
813433-001
Optional2
f) NVIDIA Tesla M60-RAF Dual-GPU Accelerator*
820178-001
Optional2
g) NVIDIA Tesla K80 Dual-GPU Accelerator*
797637-001
Optional2
h) NVIDIA GRID K1 Quad GPU*
788358-001
Optional2
18
HPE Smart Storage Battery with cable, 12W*
827350-001
Mandatory1
19
Trusted Platform Module*
—
—
a) Trusted Platform Module 1.0
505836-001
No3
b) Trusted Platform Module 2.0
812119-001
No3
20
Cables
—
—
a) HPE c-Class Blade SUV cable*
416003-001
Mandatory1
b) Intra-tray signal cable*
794880-001
Mandatory1
c) Accelerator power cable, 60.96 cm (24.00 in), 300W*
635899-001
Mandatory1
d) Mini-SAS data cable, embedded controller*
799415-001
Mandatory1
e) Mini-SAS data cable, embedded controller or H240 Smart Host
Bus Adapter*
799198-001
Mandatory1
f) Mini-SAS data cable, H240 Smart Host Bus Adapter*
799419-001
Mandatory1

Illustrated parts catalog 20
Item Description Spare part
number
Customer
self repair (on
page 5)
g) Mini-SAS data cable, Smart Array P440 Controller*
799411-001
Mandatory1
h) Drive power cable, lower tray 12GB backplane*
799414-001
Mandatory1
i) Drive power cable, upper tray*
794881-001
Mandatory1
j) Drive power and data cable assembly, non-hot-plug*
815416-001
Mandatory1
k) Drive power cable, 400 mm (15.75 in), 12-GB backplane with
Smart Array P440 Controller*
792837-001
Mandatory1
l) Drive power cable, 300 mm (11.81 in), 12-GB backplane with
Smart Array P440 Controller*
792836-001
Mandatory1
m) Intel Xeon Phi coprocessor 5110P power cable, 609.6mm (24
in), 300W*
571876-001
Mandatory1
n) Intel Xeon Phi coprocessor 7120P power cable, 609.6 mm (24
in), 300W*
571876-001
Mandatory1
o) AMD FirePro S9150 GPU power cable, 609.6mm (24 in), 300W
571876-001
Mandatory1
p) NVIDIA Tesla K40 GPU accelerator power cable, 609.6mm (24
in), 300W*
635901-001
Mandatory1
q) NVIDIA Tesla M60 Dual-GPU accelerator PCIe power cable,
609.6 mm (24 in), 300W*
799422-001
Mandatory1
r) NVIDIA Tesla K80 Dual-GPU accelerator power cable,
609.6mm (24 in), 300W*
799422-001
Mandatory1
s) NVIDIA GRID K1 Quad-GPU accelerator power cable,
609.6mm (24 in), 150W*
635903-001
Mandatory1
*Not shown
**All processors in this HPE ProLiant server must have the same cache size, speed, number of cores, and rated
maximum power consumption.
1Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
3No—Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the
customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These
parts are identified as "No" in the Illustrated Parts Catalog.
1Obligatoire—Pièces pour lesquelles le client doit procéder lui-même aux réparations. Si vous demandez à Hewlett
Packard Enterprise de procéder au remplacement de ces pièces, les frais de transport et de main d’œuvre pour ce
service vous seront facturés.
2Facultatif—Pièces pour lesquelles une réparation par le client est facultative. Ces pièces sont également conçues
pour que le client puisse procéder lui-même aux réparations. Cependant, les frais supplémentaires engendrés par le
remplacement de ces pièces par Hewlett Packard Enterprise dépendent du type de service de garantie désigné pour
votre produit.
3Non—Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour être remplacées par le client. Afin de
se conformer aux exigences de la garantie la garantie du client, Hewlett Packard Enterprise demande à un
fournisseur de services agréé de procéder au remplacement de la pièce. Ces pièces sont signaléespar le mot « Non
» dans le Catalogue de pièces illustré.
1Obbligatorio—Parti per le quali il cliente è tenuto a effettuare autonomamente la riparazione. Se si richiede
l'intervento di Hewlett Packard Enterprise per la sostituzione di queste parti, al cliente verranno addebitate le spese di
viaggio e manodopera dell'operazione.
2Facoltativo—Parti per le quali la riparazione in autonomia da parte del cliente è facoltativa. Queste parti sono
progettate per consentire anche la riparazione da parte del cliente. Tuttavia, se il cliente richiedel'intervento di Hewlett
Packard Enterprise per la sostituzione, potrebbero essere addebitate spese aggiuntive a seconda del tipo di garanzia
in assistenza previsto per il prodotto.
3No—Alcune parti Hewlett Packard Enterprise non sono progettate la riparazione in autonomia da parte del cliente. In
base a quanto previsto dalla garanzia per il cliente, Hewlett Packard Enterprise richiede l'intervento di un tecnico
autorizzato per la sostituzione della parte. Queste parti sono contrassegnate con"No"nel catalogo parti illustrato.