HPE ProLiant DL20 Gen10 User manual

HPE ProLiant DL20 Gen10 Server User GuideHPE ProLiant DL20 Gen10 Server User Guide
Part Number: 30-5C1DC581-005
Published: August 2021
Edition: 5

HPE ProLiant DL20 Gen10 Server User GuideHPE ProLiant DL20 Gen10 Server User Guide
AbstractAbstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels,
and are familiar with the weight and stability precautions for rack installations.
Part Number: 30-5C1DC581-005
Published: August 2021
Edition: 5
© Copyright 2018–2021 Hewlett Packard Enterprise Development LP
NoticesNotices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and
services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR
12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed
to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is
not responsible for information outside the Hewlett Packard Enterprise website.
AcknowledgmentsAcknowledgments
Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft , Windows , and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.
Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc. or its subsidiaries in the United States and other countries.
VMware ESXi and VMware vSphere are registered trademarks or trademarks of VMware, Inc. and its subsidiaries in the United States and
other jurisdictions.
All third-party marks are property of their respective owners.
®
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Table of contentsTable of contents
1 Component identification
1.1 Front panel components
1.1.1 Serial number/iLO information pull tab
1.2 Front panel LEDs and buttons
1.2.1 Server UID LED
1.2.2 UID button functionality
1.2.3 Front panel LED power fault codes
1.3 Rear panel components
1.4 Rear panel LEDs
1.5 System board components
1.5.1 System maintenance switch descriptions
1.5.2 DIMM slot locations
1.5.3 DIMM label identification
1.5.4 PCIe riser slot definitions
1.6 Drive LED definitions
1.6.1 Low-profile LFF drive LED definitions
1.6.2 Smart Carrier (SC) drive LED definitions
1.7 Drive bay numbering
1.8 Fan bay numbering
1.9 Fan mode behavior
2 Operations
2.1 Power up the server
2.2 Power down the server
2.3 Remove the front bezel
2.4 Extend the server from the rack
2.5 Remove the server from the rack
2.6 Install the server into the rack
2.7 Remove the access panel
2.8 Install the access panel
2.9 Remove the riser cage
2.10 Install the riser cage
3 Setup
3.1 Initial server installation
3.1.1 HPE Installation Service
3.1.2 Setting up the server
3.2 Operational requirements
3.2.1 Space and airflow requirements
3.2.2 Temperature requirements
3.2.3 Power requirements
3.2.4 Electrical grounding requirements
3.3 Rack warnings and cautions
3.4 Server warnings and cautions

3.5 Electrostatic discharge
3.6 POST screen options
4 Hardware options installation
4.1 Introduction
4.2 Rack rail option
4.2.1 Installing the rack rail option
4.2.2 Installing the rack rail hook-and-loop strap
4.3 Installing the front bezel option
4.4 Drive options
4.4.1 Drive installation guidelines
4.4.2 Drive support information
4.4.3 Installing an LFF non-hot-plug drive
4.4.4 Installing an LFF hot-plug drive
4.4.5 Installing an SFF hot-plug drive
4.5 Power supply options
4.5.1 Hot-plug power supply calculations
4.5.2 Power supply warnings and cautions
4.5.3 Installing a redundant AC power supply
4.5.4 Installing a hot-plug DC power supply
4.6 Optical drive option
4.6.1 Installing an optical drive in an LFF chassis
4.6.2 Installing an optical drive in an SFF chassis
4.7 Installing the two-bay SFF drive cage option
4.8 Memory options
4.8.1 DIMM population information
4.8.2 Installing a DIMM
4.9 M.2 SSD/dedicated iLO/serial port enablement option
4.9.1 M.2 SSD/dedicated iLO/serial port enablement option components
4.9.2 M.2 SSD standoffs in the system board
4.9.3 Installing the M.2 SSD/dedicated iLO/serial port enablement board
4.9.4 Installing the serial port cable
4.9.5 Enabling the dedicated iLO management module
4.10 M.2 SSD option
4.10.1 Installing the M.2 NVMe SSD on the system board
4.10.2 Installing an M.2 NVMe SSD on the M.2 SSD/dedicated iLO/serial port enablement board
4.11 M.2 SATA SSD enablement option
4.11.1 Installing an M.2 SATA SSD
4.12 Storage controller options
4.12.1 Installing a modular Smart Array controller option (type-a, AROC)
4.12.2 Installing a Smart Array standup storage controller
4.12.3 Configuring an HPE Smart Array Gen10 controller
4.13 Energy pack option
4.13.1 HPE Smart Storage Battery
4.13.2 Installing an energy pack

4.14 Expansion card options
4.14.1 PCIe expansion slot population rules
4.14.2 Installing an expansion board
4.15 Installing the FlexibleLOM adapter
4.16 Transceiver option
4.16.1 Transceiver warnings and cautions
4.16.2 Installing a transceiver
4.17 Chassis intrusion detection switch option
4.17.1 Installing the chassis intrusion detection switch
4.18 HPE Trusted Platform Module 2.0 Gen10 option
4.18.1 Overview
4.18.2 HPE Trusted Platform Module 2.0 guidelines
4.18.3 Installing and enabling the HPE TPM 2.0 Gen10 option
4.18.3.1 Installing the Trusted Platform Module board
4.18.3.1.1 Preparing the server for installation
4.18.3.1.2 Installing the TPM board and cover
4.18.3.1.3 Preparing the server for operation
4.18.3.2 Enabling the Trusted Platform Module
4.18.3.2.1 Enabling the Trusted Platform Module as TPM 2.0
4.18.3.2.2 Enabling the Trusted Platform Module as TPM 1.2
4.18.3.3 Retaining the BitLocker recovery key/password
5 Cabling
5.1 Cabling guidelines
5.2 Storage cabling
5.2.1 Non-hot-plug drive cabling
5.2.2 Hot-plug drive cabling
5.2.2.1 Two-bay LFF hot-plug drive cabling
5.2.2.2 Four bay SFF hot-plug drive cabling
5.2.2.3 4+2 bay SFF hot-plug drive cabling
5.2.3 M.2 SATA SSD cabling
5.3 Energy pack cabling
5.4 Controller backup power cabling
5.5 Optical drive cabling
5.6 Fan cabling
5.7 Chassis intrusion detection switch cabling
5.8 Serial port cabling
5.9 Power supply cabling
6 Software and configuration utilities
6.1 Server mode
6.2 Product QuickSpecs
6.3 Active Health System Viewer
6.3.1 Active Health System
6.3.1.1 Active Health System data collection
6.3.1.2 Active Health System Log

6.4 HPE iLO 5
6.4.1 iLO Federation
6.4.2 iLO Service Port
6.4.3 iLO RESTful API
6.4.4 RESTful Interface Tool
6.4.5 iLO Amplifier Pack
6.5 Integrated Management Log
6.6 Intelligent Provisioning
6.6.1 Intelligent Provisioning operation
6.7 Management security
6.8 Scripting Toolkit for Windows and Linux
6.9 UEFI System Utilities
6.9.1 Selecting the boot mode
6.9.2 Secure Boot
6.9.3 Launching the Embedded UEFI Shell
6.10 HPE Smart Storage Administrator
6.11 HPE InfoSight for servers
6.12 USB support
6.12.1 External USB functionality
6.13 Redundant ROM support
6.13.1 Safety and security benefits
6.14 Keeping the system current
6.14.1 Updating firmware or system ROM
6.14.1.1 Service Pack for ProLiant
6.14.1.1.1 Introduction to Smart Update Manager
6.14.1.1.2 Integrated Smart Update Tools
6.14.1.2 Updating firmware from the System Utilities
6.14.1.3 Updating the firmware from the UEFI Embedded Shell
6.14.1.4 Online Flash components
6.14.2 Drivers
6.14.3 Software and firmware
6.14.4 Operating system version support
6.14.5 HPE Pointnext Portfolio
6.14.6 Proactive notifications
7 Troubleshooting
7.1 NMI functionality
7.2 Troubleshooting resources
8 System battery replacement
8.1 System battery information
8.2 Removing and replacing the system battery
9 Safety, warranty, and regulatory information
9.1 Regulatory information
9.1.1 Notices for Eurasian Economic Union
9.1.2 Turkey RoHS material content declaration

9.1.3 Ukraine RoHS material content declaration
9.1.4 GS Gloss declaration
9.2 Warranty information
10 Specifications
10.1 Environmental specifications
10.2 Mechanical specifications
10.3 Power supply specifications
10.3.1 ATX 290 W Non-hot-plug Power Supply (92% efficiency)
10.3.2 ATX 290 W Platinum Non-hot-plug Power Supply (94% efficiency)
10.3.3 HPE 500 W Flex Slot Platinum Hot-plug Low Halogen Power Supply
10.3.4 HPE 800W Flex Slot -48VDC Hot plug Low Halogen Power Supply
11 Websites
12 Support and other resources
12.1 Accessing Hewlett Packard Enterprise Support
12.2 ClearCARE technical support
12.3 Accessing updates
12.4 Customer self repair
12.5 Remote support
12.6 Documentation feedback

Component identificationComponent identification
Component identification 8

Front panel componentsFront panel components
Two-bay LFF non-hot-plug drive modelTwo-bay LFF non-hot-plug drive model
ItemItem DescriptionDescription
1 Optical drive (optional)
2 Serial number/iLO information pull tab
3 iLO Service Port
4 USB 3.0 port
5 LFF non-hot-plug drive cage
Two-bay LFF hot-plug drive modelTwo-bay LFF hot-plug drive model
ItemItem DescriptionDescription
1 Optical drive (optional)
2 Serial number/iLO information pull tab
3 iLO Service Port
4 USB 3.0 port
5 LFF hot-plug drives
Four-bay SFF hot-plug drive modelFour-bay SFF hot-plug drive model
Front panel components 9

ItemItem DescriptionDescription
1 Media bay
2 Serial number/iLO information pull tab
3 iLO Service Port
4 USB 3.0 port
5 SFF hot-plug drives
The media drive bay supports an optical drive or a two-bay SFF drive cage.
Six-bay SFF hot-plug drive modelSix-bay SFF hot-plug drive model
ItemItem DescriptionDescription
1 Serial number/iLO information pull tab
2 iLO Service Port
3 USB 3.0 port
4 SFF hot-plug drives
1
1
Front panel components 10

Serial number/iLO information pull tabSerial number/iLO information pull tab
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the customer asset tag label.
The other side shows the default iLO account information and QR code label.
Use a mobile device to scan the QR code label to display the server mobile product page ( https://www.hpe.com/qref/dl20gen10https://www.hpe.com/qref/dl20gen10). This
page contains links to server setup information, spare part numbers, QuickSpecs, troubleshooting resources, and other useful product
links.
Serial number/iLO information pull tab 11

Front panel LEDs and buttonsFront panel LEDs and buttons
ItemItem DescriptionDescription StatusStatus DefinitionDefinition
1 Health LED Solid green Normal
Flashing green iLO is rebooting
Flashing amber System degraded
Flashing red System critical
2 NIC status LED Solid green Linked to network
Flashing green Network active
Off No network activity
3 Power On/Standby
button and system
power LED
Solid green System on
Flashing green Performing power-on sequence
Solid amber System in standby
Off No power present
4 UID button/LED Solid blue Activated
Flashing blue 1 flash per second = Remote management or
firmware upgrade in progress
4 flashes per second = iLO manual reboot sequence
initiated
8 flashes per second = iLO manual reboot sequence
in progress
Off Deactivated
When the LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
Front panel LED power fault codes
.
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health status.
Facility power is not present, power cord is not attached, no power supplies are installed, or power supply failure has occurred.
1
2
2
1
1
3
1
1
2
3
Front panel LEDs and buttons 12

Server UID LEDServer UID LED
The UID LED is used to locate a particular server when it is deployed in a dense rack with other equipment. Activating the UID LED helps
an on-site technician to quickly identify a server for maintenance tasks.
Server UID LED 13

UID button functionalityUID button functionality
The UID button can be used to display the Server Health Summary when the server will not power on. For more information, see the iLO
user guide on the Hewlett Packard Enterprise website (https://www.hpe.com/support/ilo-docshttps://www.hpe.com/support/ilo-docs).
UID button functionality 14

Front panel LED power fault codesFront panel LED power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all power faults are used by all
servers.
SubsystemSubsystem LED behaviorLED behavior
System board 1 flash
Processor 2 flashes
Memory 3 flashes
Riser board PCIe slots 4 flashes
FlexibleLOM 5 flashes
Storage controller 6 flashes
System board PCIe slots 7 flashes
Power backplane 8 flashes
Storage backplane 9 flashes
Power supply 10 flashes
PCIe expansion cards installed in riser board 11 flashes
Chassis 12 flashes
GPU card 13 flashes
Front panel LED power fault codes 15

Rear panel componentsRear panel components
ItemItem DescriptionDescription
1 Slot 1 PCIe3 x8 (8, 4, 1)/FlexibleLOM slot
2 Slot 2 PCIe3 x8 (8, 4, 1)
3 Serial port (optional)
4 Non-hot-plug power supply
5 Hot-plug power supply bay 1 (optional)
6 Hot-plug power supply bay 2 (optional)
7 USB 3.0 ports (2)
8 NIC port 2
9 NIC 1/iLO Shared Network Port
10 VGA port
11 iLO Dedicated Network Port (optional)
For more information, see
PCIe riser slot definitions
.
When a FlexibleLOM adapter is installed in a server with default iLO settings, the shared iLO port function is assigned to port 1 of the
FlexibleLOM adapter.
1
1
2
1
2
Rear panel components 16

Rear panel LEDsRear panel LEDs
ItemItem LEDLED StatusStatus DefinitionDefinition
1 UID Solid blue Activated
Flashing blue System is being managed remotely.
Off Deactivated
2 Power supply Solid green Normal
Off System is off or power supply has failed.
3 NIC/iLO status Solid green Linked to network
Flashing green Network active
Off No network activity
4 NIC link Solid green Network link
Off No network link
5 iLO status Solid green Linked to network
Flashing green Network active
Off No network activity
6 iLO link Solid green Network link
Off No network link
Rear panel LEDs 17

System board componentsSystem board components
ItemItem DescriptionDescription
1 PCIe riser connector
2 System maintenance switch
3 M.2 SSD slot
4 Controller backup power connector for slot 1
5 Fan connector 2
6 Fan connector 1
7 System battery
8 Chassis intrusion detection switch
9 Non-hot-plug or Flexible Slot power supply connector
10 Two-bay SFF drive sideband connector
11 Energy pack connector
12 Non-hot-plug or Flexible Slot power supply sideband connector
13 Flexible Slot power supply connector
14 x1 SATA port 2
15 Drive backplane and optical drive power connector
16 x1 SATA port 1
17 x4 SATA port (Mini-SAS connector)
1
System board components 18

18 Fan connector 3
19 Controller backup power connector for slot 2
20 TPM connector
21 Smart Array modular controller connector (AROC)
22 Internal USB 3.0 connector
ItemItem DescriptionDescription
For more information on the supported riser board slots, see
PCIe riser slot definitions
.
1
System board components 19

System maintenance switch descriptionsSystem maintenance switch descriptions
PositionPosition DefaultDefault FunctionFunction
S1 Off Off = iLO 5 security is enabled.
On = iLO 5 security is disabled.
S2 Off Reserved
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is enabled.
On = Power-on password is disabled.
S6 Off Off = No function
On = Restore default manufacturing settings
S7 Off Reserved
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
To access the redundant ROM, set S1, S5, and S6 to On.
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all configuration settings
to their manufacturing defaults.
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some configurations cannot be
restored. For more information, see Secure Boot.
1
1
1,2,3
1
2
3
System maintenance switch descriptions 20