HPE ProLiant ML350 Gen9 User manual

HPE ProLiant ML350 Gen9 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 781896-005
October 2016
Edition: 5

Copyright 2014, 2016 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not
responsible for information outside the Hewlett Packard Enterprise website.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
microSD is a trademark or a registered trademark of SD-3C in the United States, other countries or both.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware® is a registered trademark of trademark of VMware, Inc. in the United States and/or other jurisdictions.

Contents 3
Contents
Component identification ..........................................................................................................................7
Front panel components...........................................................................................................................................7
Front panel LEDs and buttons................................................................................................................................10
UID button functionality ...............................................................................................................................11
Front panel LEDs power fault codes ...........................................................................................................11
Rear panel components .........................................................................................................................................11
Rear panel LEDs ....................................................................................................................................................12
Systems Insight Display LEDs ...............................................................................................................................13
Systems Insight Display LED combinations ...........................................................................................................14
System board components.....................................................................................................................................15
NMI functionality..........................................................................................................................................16
DIMM slots...................................................................................................................................................17
System maintenance switch ........................................................................................................................17
Power supply backplane connectors...........................................................................................................18
Device numbering ..................................................................................................................................................19
Hot-plug drive LED definitions................................................................................................................................26
NVMe SSD components ........................................................................................................................................27
Hot-plug fans ..........................................................................................................................................................28
Operations ..............................................................................................................................................30
Powering up the server ..........................................................................................................................................30
Power down the server...........................................................................................................................................30
Remove the security bezel (optional) .....................................................................................................................31
Remove the tower bezel.........................................................................................................................................31
Install the tower bezel.............................................................................................................................................31
Remove the access panel ......................................................................................................................................32
Install the access panel ..........................................................................................................................................33
Extend the server from the rack .............................................................................................................................34
Remove the air baffle .............................................................................................................................................34
Install the air baffle .................................................................................................................................................35
Remove a fan .........................................................................................................................................................36
Remove the fan cage .............................................................................................................................................37
Install the fan cage .................................................................................................................................................38
Remove the optical drive........................................................................................................................................39
Remove a drive cage blank....................................................................................................................................39
Using the Systems Insight Display .........................................................................................................................41
Setup ......................................................................................................................................................43
Optional services....................................................................................................................................................43
Optimum environment ............................................................................................................................................43
Space and airflow requirements ..................................................................................................................43
Temperature requirements..........................................................................................................................44
Power requirements ....................................................................................................................................44
Electrical grounding requirements...............................................................................................................45
Connecting a DC power cable to a DC power source .................................................................................45
Server warnings and cautions ................................................................................................................................46
Identifying the contents of the server shipping carton ............................................................................................46
Installing hardware options.....................................................................................................................................47
Setting up a tower server .......................................................................................................................................47
Installing the server into a rack...............................................................................................................................48
Powering on and selecting boot options.................................................................................................................48
Installing the operating system...............................................................................................................................49
Registering the server ............................................................................................................................................49
Hardware options installation..................................................................................................................50

Contents 4
Product QuickSpecs...............................................................................................................................................50
Introduction.............................................................................................................................................................50
Security bezel option ..............................................................................................................................................50
Tower to rack conversion .......................................................................................................................................50
Systems Insight Display option ..............................................................................................................................56
Drive options ..........................................................................................................................................................58
Drive installation guidelines .........................................................................................................................58
Removing a drive blank...............................................................................................................................59
Installing a hot-plug SAS or SATA drive......................................................................................................59
Removing a hot-plug SAS or SATA drive....................................................................................................60
Installing NVMe drives.................................................................................................................................60
Storage controller options ......................................................................................................................................62
Installing a Flexible Smart Array Controller option ......................................................................................62
Installing an HPE Host Bus Adapter............................................................................................................65
Installing a storage controller and FBWC module option ............................................................................69
Installing an HPE Smart Storage Battery ....................................................................................................74
Installing a SAS Expander option ................................................................................................................76
Installing a second SAS Expander card ......................................................................................................80
SAS Expander configurations......................................................................................................................83
Installing the HPE NVMe Express bay ........................................................................................................83
Optical drive option.................................................................................................................................................87
Processor option ....................................................................................................................................................90
Processor installation cautions....................................................................................................................90
Installing a second processor......................................................................................................................91
Redundant fan option .............................................................................................................................................95
Memory options......................................................................................................................................................97
Memory-processor compatibility information...............................................................................................97
SmartMemory..............................................................................................................................................99
Memory subsystem architecture..................................................................................................................99
Single-, dual-, and quad-rank DIMMs........................................................................................................100
DIMM identification....................................................................................................................................100
Memory configurations ..............................................................................................................................101
General DIMM slot population guidelines..................................................................................................102
Identifying the processor type....................................................................................................................103
Installing a DIMM.......................................................................................................................................103
SFF media cage option ........................................................................................................................................104
LFF media cage option.........................................................................................................................................108
GPU power cable option ......................................................................................................................................111
Eight-bay SFF drive cage option ..........................................................................................................................116
Eight-bay LFF drive backplane option..................................................................................................................119
M.2 SSD enablement board option ......................................................................................................................121
Installing an M.2 SSD enablement board..................................................................................................121
Installing an SSD module ..........................................................................................................................122
Dual 8Gb microSD Enterprise Midline USB device..............................................................................................123
Power supply options ...........................................................................................................................................124
Hot-plug power supply module..................................................................................................................124
x4 Redundant Power Supply backplane option.........................................................................................125
Power supply modes ............................................................................................................................................129
Selecting the power supply mode..............................................................................................................129
System health and power redundancy ......................................................................................................129
HPE Trusted Platform Module option...................................................................................................................130
Installing the Trusted Platform Module and security rivet..........................................................................131
Retaining the recovery key/password........................................................................................................133
Enabling the Trusted Platform Module ......................................................................................................133
Cabling..................................................................................................................................................134
Cabling overview ..................................................................................................................................................134
Media device data cabling....................................................................................................................................134
Optical device cabling ..........................................................................................................................................135
Front I/O module cabling ......................................................................................................................................136
Systems Insight Display cabling...........................................................................................................................137

Contents 5
FBWC module backup power cabling ..................................................................................................................137
HPE Smart Storage Battery cabling .....................................................................................................................139
Power supply backplane cabling ..........................................................................................................................139
Drive cage power cabling .....................................................................................................................................141
Embedded SATA cabling .....................................................................................................................................143
HPE Flexible Smart Array Controller Mini-SAS cabling .......................................................................................144
HPE Smart Array Controller Mini-SAS Y-cabling .................................................................................................144
SAS Expander cabling .........................................................................................................................................146
Express bay cabling .............................................................................................................................................148
M.2 SSD cabling...................................................................................................................................................149
Software and configuration utilities .......................................................................................................150
Server mode.........................................................................................................................................................150
Product QuickSpecs.............................................................................................................................................150
HPE iLO ...............................................................................................................................................................150
Active Health System ................................................................................................................................150
iLO RESTful API support...........................................................................................................................151
Integrated Management Log .....................................................................................................................152
Intelligent Provisioning .........................................................................................................................................152
Intelligent Provisioning .........................................................................................................................................152
Insight Diagnostics ....................................................................................................................................153
Insight Diagnostics survey functionality.....................................................................................................153
Erase Utility ...............................................................................................................................................153
Scripting Toolkit for Windows and Linux ..............................................................................................................153
Service Pack for ProLiant.....................................................................................................................................154
Smart Update Manager .............................................................................................................................154
UEFI System Utilities............................................................................................................................................154
Using UEFI System Utilities.......................................................................................................................155
Flexible boot control ..................................................................................................................................155
Restoring and customizing configuration settings .....................................................................................156
Secure Boot configuration .........................................................................................................................156
Embedded UEFI shell................................................................................................................................156
Embedded Diagnostics option...................................................................................................................157
iLO RESTful API support for UEFI ............................................................................................................157
Re-entering the server serial number and product ID ...............................................................................157
Utilities and features.............................................................................................................................................157
HPE Smart Storage Administrator.............................................................................................................157
Automatic Server Recovery.......................................................................................................................158
USB support ..............................................................................................................................................158
USB support ..............................................................................................................................................158
Redundant ROM support...........................................................................................................................159
Keeping the system current..................................................................................................................................160
Updating firmware or System ROM...........................................................................................................160
Drivers .......................................................................................................................................................161
Software and firmware...............................................................................................................................162
Operating System Version Support...........................................................................................................162
Version control...........................................................................................................................................162
Operating systems and virtualization software support for ProLiant servers.............................................163
HPE Technology Service Portfolio ............................................................................................................163
Change control and proactive notification .................................................................................................163
Troubleshooting ....................................................................................................................................164
Troubleshooting resources...................................................................................................................................164
System battery replacement .................................................................................................................165
Warranty and regulatory information.....................................................................................................168
Warranty information ............................................................................................................................................168
Regulatory information .........................................................................................................................................168
Safety and regulatory compliance .............................................................................................................168
Belarus Kazakhstan Russia marking.........................................................................................................168
Turkey RoHS material content declaration................................................................................................169

Contents 6
Ukraine RoHS material content declaration ..............................................................................................169
Electrostatic discharge..........................................................................................................................170
Preventing electrostatic discharge .......................................................................................................................170
Grounding methods to prevent electrostatic discharge ........................................................................................170
Specifications........................................................................................................................................171
Environmental specifications................................................................................................................................171
Server specifications ............................................................................................................................................171
Power supply specifications .................................................................................................................................172
Hot-plug power supply calculations......................................................................................................................172
Support and other resources ................................................................................................................173
Accessing Hewlett Packard Enterprise Support...................................................................................................173
Information to collect .................................................................................................................................173
Accessing updates ...............................................................................................................................................173
Websites...............................................................................................................................................................173
Customer Self Repair ...........................................................................................................................................174
Remote support....................................................................................................................................................181
Acronyms and abbreviations.................................................................................................................182
Documentation feedback ......................................................................................................................187
Index .....................................................................................................................................................188

Component identification 7
Component identification
Front panel components
•SFF model (tower orientation)
Item Description
1
SFF SAS/SATA drives
2
Serial label pull tab*
3
Drive cage bays
4
Optical drive bay
5
Media/drive cage bays
6
USB 2.0 connectors (2)
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the
default iLO account information. The same information is printed on a label attached to the chassis.

Component identification 8
•SFF model (rack orientation)
Item Description
1
SFF SAS/SATA drives
2
Serial label pull tab*
3
Drive cage bays
4
Optical drive bay
5
Media/drive cage bays
6
Systems Insight Display bay
7
USB 2.0 connectors (2)
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the
default iLO account information. The same information is printed on a label attached to the chassis.
•LFF model (tower orientation)

Component identification 9
Item Description
1
Media/drive cage bay
2
Drive cage bay
3
Serial label pull tab*
4
LFF SAS/SATA drives
5
Optical drive bay
6
USB 2.0 connectors (2)
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the
default iLO account information. The same information is printed on a label attached to the chassis.
•LFF model (rack orientation)
Item
Description
1
Media/drive cage bay
2
Drive cage bay
3
Serial label pull tab*
4
LFF SAS/SATA drives
5
Optical drive bay
6
USB 2.0 connectors (2)
7
Systems Insight Display bay
*The serial label pull tab is double-sided. One side shows the server serial number, and the other side shows the
default iLO account information. The same information is printed on a label attached to the chassis.
For more information on box and drive numbering, see "Device numbering (on page 19)."

Component identification 10
Front panel LEDs and buttons
Item
Description
Status
1
UID button/LED
Solid blue = Activated
Flashing blue:
•
1 flash per second = Remote management or
firmware upgrade in progress
•
4 flashes per second = iLO manual reboot
sequence initiated
•
8 flashes per second = iLO manual reboot
sequence in progress
Off = Deactivated
2
Health LED
Solid green = Normal
Flashing green (1 flash per second) = iLO is
rebooting
Flashing amber = System degraded
Flashing red (1 flash per second) = System critical
If the health LED indicates a degraded or critical
state, review the system IML ("Integrated
Management Log" on page 152) or use iLO ("HPE
iLO" on page 150) to review the system health
status.
3
NIC status LED
Solid green = Link to network
Flashing green (1 flash per second) = Network
active
Off = No network activity
4
Power On/Standby button and
system power LED
Solid green = System on
Flashing green (1 flash per second) = Performing
power on sequence
Solid amber = System in standby
Off = No power present
Facility power is not present, power cord is not
attached, no power supplies are installed, power
supply failure has occurred, or the front I/O cable is
disconnected.

Component identification 11
When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more
information, see "Front panel LED power fault codes ("Front panel LEDs power fault codes" on page 11)."
UID button functionality
The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will
not power on. For more information, see the HPE iLO 4 User Guide on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/ilo/docs).
Front panel LEDs power fault codes
The following table provides a list of power fault codes, and the subsystems that are affected. Not all
power faults are used by all servers.
Subsystem Front panel LED
behavior
System board
1 flash
Processor
2 flashes
Memory
3 flashes
Riser board PCIe slots
4 flashes
FlexibleLOM
5 flashes
Removable HPE Flexible Smart Array
controller/Smart SAS HBA controller
6 flashes
System board PCIe slots
7 flashes
Power backplane or storage backplane
8 flashes
Power supply
9 flashes
Rear panel components
Item
Description
1
Slot 1 PCIe3 x16 (8, 4, 1) (processor 1)
2
Slot 2 PCIe3 x8 (4, 1) (processor 1)
3
Slot 3 PCIe3 x16 (16, 8, 4, 1) (processor 1)

Component identification 12
Item
Description
4
Slot 4 PCIe3 x8 (4, 1) (processor 1)
5
Padlock hole
6
NIC connector 2
7
Kensington lock slot
8
NIC connector 4
9
Serial connector
10
Slot 5 PCIe2 x8 (4, 1) (processor 2)
11
Slot 6 PCIe3 x16 (16, 8, 4, 1) (processor 2)
12
Slot 7 PCIe3 x8 (4, 1) (processor 2)
13
Slot 8 PCIe3 x16 (16, 8, 4, 1) (processor 2)
14
Slot 9 PCIe3 x8 (4, 1) (processor 2)
15
Power supply 4
16
Video connector
17
Power supply 3
18
iLO connector
19
NIC connector 3
20
NIC connector 1
21
Power supply 2
22
USB 2.0 connectors (2)
23
USB 3.0 connectors (2)
24
Power supply 1
Rear panel LEDs
Item Description Status
1
NIC activity LED
Solid green = Link to network
Flashing green = Network active
Off = No network activity
2
NIC link LED
Green = Network link
Off = No network link

Component identification 13
Item Description Status
3
Power supply LED
Solid green = Normal
Off = One or more of the following conditions exists:
•
Power is unavailable
•
Power supply failed
•
Power supply is in standby mode
•
Power supply error
4
iLO link LED
Green = Linked to network
Off = No network connection
5
iLO activity LED
Green or flashing green = Network activity
Off = No network activity
6
UID LED
Solid blue = Activated
Flashing blue:
•
1 flash per second = Remote management or firmware
upgrade in progress
•
4 flashes per second = iLO manual reboot sequence initiated
•
8 flashes per second = iLO manual reboot sequence in
progress
Off = Deactivated
Systems Insight Display LEDs
The HPE SID LEDs represent the system board layout. To view the LEDs, see "Using the Systems Insight
Display (on page 41)."
Item Description Status
1
Power cap
Green = Power cap applied
Amber = Power not available
Off = Standby on not configured
2
AMP Status
Green = AMP mode enabled
Amber = Failover or invalid configuration
Off = AMP mode disabled

Component identification 14
Item
Description
Status
3
DIMM LEDs
Amber = DIMM error
Off = Normal
4
NIC LED
Solid green = Link to network
Flashing green (1 Hz/cycle per sec) =
Network active
Off = No network activity
All other LEDs Off = Normal
On = Failed
Systems Insight Display LED combinations
When the health LED on the front panel illuminates either amber or red, the server is experiencing a
health event. Combinations of illuminated SID LEDs, the system power LED, and the health LED indicate
system status.
Systems Insight
Display LED and
color
Health LED System power
LED
Status
Processor (amber)
Red
Amber
One or more of the following conditions
might exist:
•
Processor in socket X has failed.
•
Processor X is not installed in the
socket.
•
Processor X is unsupported.
•
ROM detects a failed processor during
POST.
Processor (amber)
Amber
Green
Processor in socket Xis in a pre-failure
condition.
DIMM (amber)
Red
Green
One or more DIMMs have failed.
DIMM (amber)
Amber
Green
DIMM in slot Xis in a pre-failure condition.
Overtemperature (amber)
Amber
Green
The Health Driver has detected a cautionary
temperature level.
Overtemperature (amber)
Red
Amber
The server has detected a hardware critical
temperature level.
Fan (amber)
Amber
Green
Fan has failed or is missing, but still meets
the minimum fan requirements.
Fan (amber)
Red
Green
Fan has failed or is missing and no longer
meets the minimum fan requirements.
Power supply (amber)
Red
Amber
•
Only one power supply installed and in
standby mode.
•
Power supply fault.
•
System board fault.
Power supply (amber)
Amber
Green
•
Redundant power supply is installed
and only one power supply is functional.
•
AC power cord is not plugged into
redundant power supply.
•
Redundant power supply fault.
•
Power supply mismatch at POST or
through hot-plug addition.
Power cap (off)
—
Amber
Standby
Power cap (green)
—
Flashing green
Waiting for power.

Component identification 15
Systems Insight
Display LED and
color
Health LED System power
LED
Status
Power cap (flashing
amber)
—
Amber
Power cap has been exceeded.
Power cap (green)
—
Green
Power is available.
IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is
required. Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by
replacing each DIMM in a bank with a known working DIMM.
System board components
Item
Description
1
Slot9 PCIe3 x8 (4,1) (for processor 2)
2
Slot8 PCIe3 x16 (16,8,4,1) (for processor 2)
3
Slot7 PCIe3 x8 (4,1) (for processor 2)
4
Slot6 PCIe3 x16 (16,8,4,1) (for processor 2)
5
Slot5 PCIe2 x8 (4,1) (for processor 2)
6
DIMM slots for processor 1
7
Processor 1
8
Slot4 PCIe3 x8 (4,1) (for processor 1)
9
Slot3 PCIe3 x16 (16,8,4,1) (for processor 1)
10
Slot2 PCIe3 x8 (4,1) (for processor 1)
11
Slot1 PCIe3 x16 (8,4,1) (for processor 1)
12
Storage backup power connectors
13
SATA port 4

Component identification 16
Item
Description
14
SATA port 5
15
Internal USB 3.0 connector
16
x4 SATA port 2
17
x4 SATA port 1
18
Internal USB 2.0 connector
19
Flexible Smart Array Controller connector
20
Internal USB tape drive connector
21
Micro SD card slot
22
DIMM slots for processor 2
23
Systems Insight Display connector
24
Ambient sensor cable connector
25
Front I/O connector
26
24-pin power supply connector
27
Processor 2
28
RPS connector
29
8-pin power supply connector
30
Fan cage power connector
31
Smart Storage Battery connector
32
System battery holder
33
Discovery service connector
34
System maintenance switch
35
NMI header
36
TPM connector
37
Storage backup power connectors
NMI functionality
An NMI crash dump creates a crash dump log before resetting a system which is not responding.
Crash dump log analysis is an essential part of diagnosing reliability problems, such as failures of
operating systems, device drivers, and applications. Many crashes freeze a system, and the only
available action for administrators is to restart the system. Resetting the system erases any information
which could support problem analysis, but the NMI feature preserves that information by performing a
memory dump before a system reset.
To force the system to invoke the NMI handler and generate a crash dump log, do one of the following:
•Use the iLO Virtual NMI feature.
•Short the NMI header ("System board components" on page 15).
For more information, see the Hewlett Packard Enterprise website
(http://www.hpe.com/support/NMI-CrashDump).

Component identification 17
DIMM slots
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use
the letter assignments for population guidelines.
The arrow points to the front of the server.
System maintenance switch
Position Default Function
S1
Off
Off = iLO security is enabled.
On = iLO security is disabled.
S2
Off
Off = System configuration can be
changed.
On = System configuration is locked.
S3
Off
Reserved
S4
Off
Reserved

Component identification 18
Position
Default
Function
S5
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S6
Off
Off = No function
On = ROM reads system
configuration as invalid.
S7
Off
Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8
—
Reserved
S9
—
Reserved
S10
—
Reserved
S11
—
Reserved
S12
—
Reserved
You can access the redundant ROM by setting S1, S5, and S6 to On.
When the system maintenance S6 switch is set to the On position, the system will erase all system
configuration settings from both CMOS and NVRAM on the next reboot. Clearing CMOS, NVRAM, or both
delete configuration information. Be sure to configure the server properly to prevent data loss.
Power supply backplane connectors
•x2 power supply backplane
Connector
Description
1
GPU Power cable connector (optional)
2
GPU Power cable connector (optional)
3
2x20-pin System board signal cable connector
4
2x12-pin System board power cable connector
5
2x4-pin System board power cable connector
6
Drive boxes 1, 2, 3 (LFF configuration) or 4, 5, 6 (SFF
configuration) backplane power cable connector

Component identification 19
•x4 power supply backplane
Connector
Description
1
GPU Power cable connector (optional)
2
GPU Power cable connector (optional)
3
Drive boxes 1,2,3 backplane power cable connector
4
Drive boxes 4,5,6 backplane power cable connector
5
2x4 System board power cable connector
6
2x12 System board power cable connector
7
2x20 System board signal cable connector
8
GPU Power cable connector (optional)
9
GPU Power cable connector (optional)
Device numbering
With optional drive cages installed, the server supports up to 48 SFF drives or up to 24 LFF drives. The
server does not support mixing SFF and LFF drives.
Hewlett Packard Enterprise recommends that you populate drive bays starting with the lowest SAS or
SATA device number. Drives are numbered from left to right or bottom to top in each component box.
•48 SFF drives

Component identification 20
oTower orientation
oRack orientation
•24 LFF drives