HPE G2 R5000 User manual

HPE G2 R5000/6000 3U UPS
User Guide
Part Number: P12219-001
Published: March 2019
Edition: 1
Abstract
This document includes installation, configuration, and operation information for the HPE G2
R5000/R6000 3U UPS . This document is for the person who installs and maintains power
products. Hewlett Packard Enterprise assumes you are qualified in the servicing of high-voltage
equipment and trained in recognizing hazards in products with hazardous energy levels.

Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Xeon®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation
in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.

Contents
Component identification........................................................................... 5
Overview..............................................................................................................................................5
Front panel components......................................................................................................................5
UPS front panel controls......................................................................................................................6
Front panel LEDs.................................................................................................................................6
Rear panel components...................................................................................................................... 7
ERM rear panel components...............................................................................................................9
USB communications port...................................................................................................................9
Dry contact port................................................................................................................................... 9
ROO.................................................................................................................................................. 10
RPO port............................................................................................................................................11
Installation..................................................................................................13
Precautions........................................................................................................................................13
Preparing to install the hardware.......................................................................................................13
Tools and materials.................................................................................................................13
Selecting a site....................................................................................................................... 14
Preparing the equipment........................................................................................................ 14
Installing the mounting rails...............................................................................................................15
Installing the UPS..............................................................................................................................15
Connecting the battery............................................................................................................16
Connecting the serial communications port............................................................................18
Connecting the RPO port........................................................................................................18
Connecting the ground bonding cable....................................................................................19
Connecting the UPS to utility power....................................................................................... 19
Connecting devices to the UPS..............................................................................................21
Charging the UPS batteries....................................................................................................21
Starting power to the load.......................................................................................................23
Installing the ERM............................................................................................................................. 23
Connecting the ERM to the UPS............................................................................................ 24
Charging the ERM batteries................................................................................................... 24
Operations..................................................................................................25
Modes of operation............................................................................................................................25
Standby mode.........................................................................................................................25
Online mode........................................................................................................................... 25
Battery mode.......................................................................................................................... 25
Bypass mode..........................................................................................................................25
Configuring the UPS..........................................................................................................................26
Changing the language...........................................................................................................26
Changing display functions.....................................................................................................26
Verifying the RPO port connection.................................................................................................... 27
Powering down the UPS....................................................................................................................28
Power protector......................................................................................... 29
Power protector software...................................................................................................................29
3

Maintenance............................................................................................... 30
Replacing the UPS............................................................................................................................ 30
Replacing the ERM............................................................................................................................30
Updating the UPS firmware...............................................................................................................30
Troubleshooting.........................................................................................31
Bypass mode.....................................................................................................................................31
Battery low.........................................................................................................................................31
No battery..........................................................................................................................................31
Battery fault....................................................................................................................................... 32
Backup time.......................................................................................................................................32
Bypass mode.....................................................................................................................................32
Power overload..................................................................................................................................33
UPS overtemperature........................................................................................................................33
UPS does not start............................................................................................................................ 34
I/O bad wiring.................................................................................................................................... 34
Specifications............................................................................................ 35
UPS physical specifications...............................................................................................................35
ERM physical specifications..............................................................................................................35
UPS input specifications....................................................................................................................35
UPS output specifications..................................................................................................................35
Power protection specifications.............................................................................................. 36
Voltage specifications............................................................................................................. 36
Output tolerance specifications...............................................................................................36
Output feature specifications.................................................................................................. 36
Battery specifications.........................................................................................................................36
Average battery runtime.................................................................................................................... 36
Environmental specifications.............................................................................................................37
RPO port specifications.....................................................................................................................37
UPS spare parts......................................................................................... 38
Electrostatic discharge............................................................................. 39
Preventing electrostatic discharge.....................................................................................................39
Grounding methods to prevent electrostatic discharge..................................................................... 39
Websites..................................................................................................... 40
Support and other resources................................................................... 41
Accessing Hewlett Packard Enterprise Support................................................................................ 41
Accessing updates............................................................................................................................ 41
Customer self repair.......................................................................................................................... 42
Remote support.................................................................................................................................42
Warranty information......................................................................................................................... 42
Regulatory information...................................................................................................................... 42
Documentation feedback...................................................................................................................43
4

Component identification
This chapter describes the external and internal server features and components.
Overview
The HPE G2 R5000/6000 3U UPS features a 3U rack-mount design and offers power protection for the
following loads:
• 5kVA models—5000VA/4500W/0.9PF
• 6kVA models—6000VA/5400W/ 0.9PF
To benefit from the latest product enhancements, update to the latest version of the UPS firmware and
software.
NOTE: To download the latest versions of the UPS firmware and software, see the Hewlett Packard
Enterprise website.
Front panel components
Item Description
1 Battery compartment
2 LED display
3 Control buttons
Component identification 5

UPS front panel controls
Item Description
1 Escape button
2 Up button
3 Down button
4 Enter button
5 Power button
Front panel LEDs
6Component identification

Item Indicator Status Description
1 Online mode On The UPS is operating normally online or in high efficiency
mode.
2 Battery mode On The UPS is on battery mode.
3 Bypass mode On The UPS is in bypass mode.
4 Fault On The UPS has an active alarm or fault. For more
information, see the Troubleshooting section.
Rear panel components
Figure 1: G2 R5000 4 out NA/JPN model
Figure 2: G2 R5000 5 out NA/JPN model
Component identification 7

Figure 3: G2 R6000 INTL model
Item Description
1 Remote Power Off (RPO) terminal block
2 1GB UPS Network Management Module
3 Remote On/Off (ROO) terminal block
4 Dry contacts communications port
5 USB communications port
NOTE: This port is used for UPS firmware updates. For more information, see USB
communications port.
6 Serial communications port
7 Power I/O interface
8 ERM to UPS connection
9 Automatic battery recognition port (ERM)
8Component identification

ERM rear panel components
Item Description
1 ERM to UPS connector
2 ERM recognition port
USB communications port
NOTE: This port is only used for firmware upgrades. To update the UPS firmware, see the Hewlett Packard
Enterprise website.
Dry contact port
CAUTION: Before using the dry contact port, the following cautions must be observed:
• The relay output contacts cannot be connected to any utility circuits.
• Reinforced insulation to the utility is required.
• The relay output contacts have a maximum rating of 250VAC/5A.
The UPS has four relay outputs. Each relay output is available with either an open or closed contact.
Component identification 9

Pin Description
1 Not on bypass
2 Load not protected
3 Not low battery
4 Not on battery
5 User common
6 On bypass
7 Low battery
8 Load protected
9 On battery
n.o. Contact normally open
n.o. Contact normally closed
ROO
ROO allows remote action of the power button to switch the UPS on and off.
• When the contact changes from open to closed, the UPS is switched-on (or stays On).
• When the contact changes from closed to open, the UPS is powered off (or stays Off).
10 Component identification

Figure 4: This figure displays a normally open contact.
NOTE: The on/off control using the power button has priority over the remote control.
RPO port
RPO is used to shut down the UPS remotely. This feature is primarily used for remotely powering down the
UPS if there is an emergency. When RPO is activated, the UPS shuts down the output and all its power
converters immediately. The UPS remains on to alarm the fault.
The RPO circuit is an IEC 60950 safety extra low voltage (SELV) circuit. This circuit must be separated from
any hazardous voltage circuits by reinforced insulation. The RPO must also meet the following requirements:
• The RPO cannot be connected to any utility connected circuits. Reinforced insulation to the utility is
required. The RPO switch must have a minimum rating of 27 Vdc and 20 mA and be a dedicated latching-
type switch not tied into any other circuit. The RPO signal must remain active for at least 250 ms for proper
operation.
• To ensure that the UPS stops supplying power to the load during any mode of operation, the input power
must be disconnected from the UPS when the RPO function is activated.
NOTE: Leave the RPO connector installed in the RPO port on the UPS even if the RPO function is not
needed.
The following images illustrate the RPO connections.
Figure 5: Internal power supply
Component identification 11

Figure 6: External power supply
12 Component identification

Installation
Precautions
Save these instructions. This document contains important safety instructions that must be followed during
installation, operation, and maintenance of the UPS and batteries.
WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The
installation of options and routine maintenance and service of this product must be performed by
individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC
power products.
48 106
This symbol indicates that the UPS exceeds the recommended weight for one
individual to handle safely.
68 150
This symbol indicates that the ERM exceeds the recommended weight for one
individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local
occupational health and safety requirements and guidelines for manual material handling.
WARNING: To prevent personal injury from earth conductor leakage current:
• Do not operate the UPS while disconnected from the utility power source.
• Disconnect load devices before disconnecting the UPS from the utility power source.
Preparing to install the hardware
Before installing the hardware:
1. Be sure the necessary tools and materials are available.
2. Select an installation site.
3. Prepare the equipment for installation in the rack.
Tools and materials
The following tools are required for installation:
Phillips screwdriver
The following items are supplied with the UPS:
Installation 13

• Screws
• Washers
Selecting a site
WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity-controlled
indoor environment, free of conductive contaminants.
When selecting a site, consider the following factors:
• Elevated operating ambient temperature—If the equipment is installed in a closed or multiunit rack
assembly, the operating ambient temperature of the rack environment might be greater than room ambient
temperature. Install the equipment in an environment compatible with the operating temperature. For more
information, see Environmental specifications.
• Reduced air flow—In the rack, the rate of air flow required for safe operation of the equipment must not be
compromised.
• Circuit overloading—Consideration must be given to the connection of the equipment to the supply circuit
and the effect that overloading of the circuits might have on overcurrent protection and supply wiring.
Appropriate consideration of equipment nameplate ratings must be used when addressing this concern.
• Reliable earthing—Reliable earthing of rack-mounted equipment must be maintained. Particular attention
must be given to supply connections other than direct connections to the branch circuit, such as the use of
power strips.
• Electrical requirements—All models require a dedicated (unshared) branch circuit, suitably rated for the
specific UPS as stated in the UPS input specifications.
Preparing the equipment
Procedure
1. Check the battery recharge date specified on the label that is affixed to the shipping carton.
IMPORTANT: Do not use the battery if the recharge date has passed. If the date on the battery
recharge date label has passed without the battery being recharged, contact an HPE authorized
service representative for directions.
2. Transport the packaged unit to its installation location.
3. Unpack the equipment near the rack where the unit will be assembled.
CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.
Install the heaviest item first, and continue to populate the rack from the bottom to the top.
14 Installation

Installing the mounting rails
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• If it is a single-rack installation, the stabilizing feet are attached to the rack.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Procedure
1. Extend the brackets to the appropriate length.
2. Insert screws through the rack into the mounting rail and the front and back of each mounting bracket.
Installing the UPS
Before installing the UPS, review and observe all warnings in Precautions.
WARNING: A risk of personal injury or damage to the equipment exists. Uneven loading of equipment in
the rack might cause the rack to become unstable. Install the heavier components first, and then
continue to populate the rack from the bottom to the top.
Procedure
1. Install the mounting rails.
2. With one person on each side of the carton, lift the chassis and lower it to the floor in front of the rack.
3. Install the mounting ears on the chassis using the screws provided.
Installation 15

4. With one person on each side, lift the chassis to rail level and slide the chassis on the mounting rails.
5. Attach the chassis to the rack using the supplied screws.
Connecting the battery
Procedure
1. Remove the bezel from the front of the UPS.
2. Remove the two screws.
16 Installation

3. Press the bezel to the right, and then open the front of the UPS.
4. Connect the battery cables.
Installation 17

Connecting the serial communications port
CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications
port to the host computer.
IMPORTANT: Power protector software requires the communications port to be appropriately cabled to
the host computer.
NOTE: This port is only used for firmware upgrades. To update the UPS firmware, see the Hewlett Packard
Enterprise website.
Connecting the RPO port
WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11, a UPS
installed in a computer equipment room must be connected to an RPO circuit.
IMPORTANT: The remote switch must be in the Off (open) position to enable power to the output
receptacles.
NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or equivalent).
Separate wire pairs are attached to a single, normally open contact in a parallel connection. Hewlett Packard
Enterprise recommends using different colors for the positive and negative wires.
If a connector becomes disconnected and is reconnected with reversed polarity, an RPO is initiated. To avoid
RPO port disconnect:
18 Installation

• Minimize wire strain while connecting the RPO port.
• Avoid allowing the wires to hang in the rear of the UPS.
• Use tie wraps and tie wrap blocks to secure the wires tightly to the rack and the rear of the UPS.
For more information about the RPO port, see RPO port.
Connecting the ground bonding cable
The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding cable if
the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal
parts.
Connecting the UPS to utility power
WARNING: To prevent injury from electric shock or damage to the equipment:
• Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and
is easily accessible.
• Do not disable the grounding plug on the input line cord. The grounding plug is an important safety feature.
• Do not use extension cords.
Connect the UPS to a grounded utility power outlet. When the UPS is plugged in, it automatically enters
Standby mode and begins charging the batteries.
Hard wiring the UPS to utility power
The following list are installation requirements for hard wiring the UPS to utility power.
• Recommended upstream protection
Installation 19

UPS power rating Upstream circuit breaker
5000VA D curve—30A
6000VA D curve—32A
• Recommended cable cross-sections
Terminal position Wire function Terminal wire size
rating
Minimum input
sire size
Tightening torque
L1 Phase 4-16mm 1(12-6AW
G)
6mm1 (10AWG)
105°C (221°F)
10lb in/1.13 Nm
N (L2) Neutral (phase) 10mm1 (8AWG)
75°C (167°F)
Ground
1 Copper wire, solid, or stranded.
Connecting the Input/Output
WARNING: Hewlett Packard Enterprise recommends that this connection is made only by a licensed
electrician.
20 Installation