HPE R/T3000 G2 User manual

HPE R/T3000 G2 UPS
User Guide
Abstract
This document includes installation, configuration, and operation information for the HPE R/T3000 G2 UPS. This document is for the person
who installs and maintains power products. Hewlett Packard Enterprise assumes you are qualified in the servicing of high-voltage
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 651176-003R a
November 2015
Edition: 4

© Copyright 2011, 2015 Hewlett Packard Enterprise Development LP
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services
are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting
an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft Corporation in the United States
and/or other countries.

Contents 3
Contents
Component identification ....................................................................................................................... 6
UPS R/T3000 G2 overview ......................................................................................................................................6
UPS front panel ........................................................................................................................................................6
UPS front panel controls ..........................................................................................................................................7
UPS front panel LED indicators................................................................................................................................7
UPS R/T3000 models...............................................................................................................................................8
R/T3000 NA and R/T3000j JPN rear panel ..............................................................................................................8
R/T3000h NA and R/T3000h JPN rear panel...........................................................................................................9
R/T3000 INT rear panel..........................................................................................................................................10
REPO port ..............................................................................................................................................................10
ERM rear panel ......................................................................................................................................................11
Installation ........................................................................................................................................... 12
Precautions ............................................................................................................................................................12
Preparing to install the hardware............................................................................................................................12
Tools and materials .....................................................................................................................................12
Selecting a site ............................................................................................................................................13
Readying the equipment..............................................................................................................................13
Installing the mounting rails....................................................................................................................................13
Installing the UPS in a rack ....................................................................................................................................16
Connecting the battery leads.......................................................................................................................17
Attaching the UPS front bezel .....................................................................................................................19
Connecting the host computer.....................................................................................................................19
Connecting the REPO port ..........................................................................................................................20
Connecting the ground bonding cable.........................................................................................................22
Connecting the UPS to utility power............................................................................................................23
Connecting devices to the UPS...................................................................................................................23
Connecting the UPS cord retention clips.....................................................................................................24
Charging the UPS batteries.........................................................................................................................24
Starting power to the load............................................................................................................................25
Installing the ERM in a rack....................................................................................................................................25
Connecting the battery leads.......................................................................................................................26
Attaching the ERM front bezel.....................................................................................................................27
Connecting the ERM to the UPS.................................................................................................................28
Switching on the ERM circuit breaker..........................................................................................................29
Charging the ERM batteries ........................................................................................................................29
Installing the optional UPS Network Module ..........................................................................................................30
Connecting the UPS Network Module.........................................................................................................31
Installing the UPS as a tower .................................................................................................................................31
Connecting the battery leads.......................................................................................................................31
Rotating the logo badge ..............................................................................................................................32
Attaching the UPS front bezel .....................................................................................................................33
Attaching the tower conversion stands........................................................................................................33
Continuing the installation ...........................................................................................................................33
Installing the ERM as a tower.................................................................................................................................34
Rotating the logo badge ..............................................................................................................................34
Attaching the ERM front bezel.....................................................................................................................35
Attaching the tower conversion stands........................................................................................................35
Continuing the ERM installation ..................................................................................................................37
Installing the extension bars (if included) ...............................................................................................................38
Connecting and securing the power cords .............................................................................................................39
UPS operations.................................................................................................................................... 40
Modes of operation.................................................................................................................................................40
Standby mode .............................................................................................................................................40

Contents 4
Operate mode..............................................................................................................................................40
Configure mode...........................................................................................................................................41
Battery mode ...............................................................................................................................................41
Auto-Bypass mode ......................................................................................................................................41
Operating the UPS front panel controls..................................................................................................................41
Configuring the UPS...............................................................................................................................................42
Initiating a self-test .................................................................................................................................................43
Silencing an audible alarm .....................................................................................................................................43
Verifying the REPO port connection.......................................................................................................................44
Powering down the UPS ........................................................................................................................................44
Maintenance ........................................................................................................................................ 45
Removing the UPS front bezel ...............................................................................................................................45
Removing the ERM front bezel ..............................................................................................................................45
Replacing the batteries...........................................................................................................................................45
Important battery safety information............................................................................................................46
Battery care and storage guidelines............................................................................................................46
Determining when to replace batteries........................................................................................................46
Obtaining new batteries...............................................................................................................................47
UPS battery replacement procedure ...........................................................................................................47
Testing the new battery module ..................................................................................................................48
Replacing the UPS .................................................................................................................................................48
Replacing the ERM ................................................................................................................................................49
Replacing the UPS option card ..............................................................................................................................49
Updating the UPS firmware....................................................................................................................................50
Configuring a USB to serial converter .........................................................................................................50
Reassigning the USB COM ports................................................................................................................51
Power management............................................................................................................................. 53
Power Protector software .......................................................................................................................................53
Troubleshooting ................................................................................................................................... 54
LED troubleshooting...............................................................................................................................................54
UPS is in Auto-Bypass mode .................................................................................................................................55
UPS is in Converter Off mode ................................................................................................................................55
General alarm condition .........................................................................................................................................56
Bypass is out of range............................................................................................................................................56
Battery condition.....................................................................................................................................................57
UPS is on battery ...................................................................................................................................................57
Input voltage is out of range ...................................................................................................................................57
Overtemperature condition.....................................................................................................................................57
Internal UPS fault condition....................................................................................................................................57
REPO condition......................................................................................................................................................57
Site wiring condition ...............................................................................................................................................58
Overload condition .................................................................................................................................................58
Checksum failure error ...........................................................................................................................................58
UPS does not start .................................................................................................................................................58
Low battery shutdowns...........................................................................................................................................58
UPS does not provide the expected backup time ..................................................................................................59
UPS frequently switches between utility and battery power...................................................................................59
Specifications ...................................................................................................................................... 60
UPS physical specifications ...................................................................................................................................60
ERM physical specifications...................................................................................................................................60
UPS input specifications.........................................................................................................................................60
UPS output specifications ......................................................................................................................................60
Power protection specifications...................................................................................................................61
Output tolerance specifications ...................................................................................................................61
Output feature specifications.......................................................................................................................61
Battery specifications .............................................................................................................................................61
High-voltage UPS battery runtimes ........................................................................................................................62
Low-voltage UPS battery runtimes.........................................................................................................................62

Contents 5
Environmental specifications..................................................................................................................................62
REPO port specifications .......................................................................................................................................62
Spares ................................................................................................................................................. 63
Ordering spares......................................................................................................................................................63
UPS spare parts list................................................................................................................................................63
ERM spare parts list ...............................................................................................................................................64
Hardware options ...................................................................................................................................................64
Support and other resources................................................................................................................ 65
Accessing Hewlett Packard Enterprise Support.....................................................................................................65
Information to collect ...................................................................................................................................65
Accessing updates .................................................................................................................................................65
Websites.................................................................................................................................................................65
Customer Self Repair .............................................................................................................................................66
Remote support......................................................................................................................................................73
Warranty and regulatory information .................................................................................................... 74
Warranty information ..............................................................................................................................................74
Regulatory information ...........................................................................................................................................74
Safety and regulatory compliance ...............................................................................................................74
Turkey RoHS material content declaration..................................................................................................74
Ukraine RoHS material content declaration ................................................................................................74
Acronyms and abbreviations................................................................................................................ 75
Documentation feedback ..................................................................................................................... 76
Index.................................................................................................................................................... 77

Component identification 6
Component identification
UPS R/T3000 G2 overview
The UPS R/T3000 G2 features a 2U rack-mount with convertible tower design and offers power protection
for loads up to a maximum of 3300 VA/3000 W (these numbers might vary by model).
To benefit from the latest product enhancements, update to the latest versions of UPS firmware and
software.
NOTE: To download the latest versions of UPS firmware and software, see the Hewlett
Packard Enterprise website (http://www.hpe.com/info/rackandpower).
UPS front panel
Item
Description
1
Battery compartment
2
Front panel display

Component identification 7
UPS front panel controls
Item Description Function
1
Test/Alarm Reset button
Silences UPS alarms ("Silencing an audible
alarm" on page 43)
2
Off button
Places the UPS in Standby mode (on page
40)
3
On button
Powers up the UPS ("Starting power to the
load" on page 25)
4
Battery Start button
Starts the UPS on battery power when
pressed with the On button
UPS front panel LED indicators
The front panel is shown with the bezel removed.

Component identification 8
Item LED
description
Load level
1
Self Test
On—The load level is greater than 10%.
2
Battery Fault
On—The load level is greater than 25%.
3
Site Wiring Fault
On—The load level is greater than 50%.
4
Overtemperature
On—The load level is greater than 75%.
5
Overload
On—The load level is greater than 100%.
6
On Bypass
7
On Battery
8
Utility
For more information, see "LED troubleshooting (on page 54)" .
UPS R/T3000 models
UPS model Description
R/T3000 NA and R/T3000j JPN
•
Domestic/Japanese
•
Low-voltage
•
Nondetachable NEMA L5-30 plug
R/T3000h NA and R/T3000h
JPN
•
Domestic
•
High-voltage
•
Nondetachable NEMA L6-20 plug
R/T3000 INT
•
International
•
High-voltage
•
Detachable country-specific plug
R/T3000 NA and R/T3000j JPN rear panel
Item
Description
1
UPS option card
2
USB communications port
3
Serial communications port
4
Load segment circuit breaker

Component identification 9
Item
Description
5
Load segment 1 (two NEMA 5-20R T-Slot receptacles)
6
Load segment circuit breaker
7
Load segment 2 (two NEMA 5-20R T-Slot receptacles)
8
PDU output (NEMA L5-30R) receptacle (load segment 1)
9
Cord retention clip attachment location
10
Cord retention clip attachment location
11
Ground bonding screw
12
Power cord with L5-30 plug
R/T3000h NA and R/T3000h JPN rear panel
Item Description
1
UPS option card
2
USB communications port
3
Serial communications port
4
Ground bonding screw
5
Load segment 1 and 2 (one IEC-320-C19 receptacle)
6
Load segment 1 (three IEC-320-C13 receptacles)
7
Load segment 2 (three IEC-320-C13 receptacles)
8
PDU output (L6-20) receptacle (load segment 1)
9
Cord retention clip attachment location
10
Cord retention clip attachment location
11
Cord retention clip attachment location
12
Ground bonding screw
13
REPO port
14
Power cord with L6-20 plug

Component identification 10
R/T3000 INT rear panel
Item
Description
1
UPS option card
2
USB communications port
3
Serial communications port
4
Ground bonding screw
5
Load segment 1 and 2 (one IEC-320-C19 receptacle)
6
Load segment 1 (three IEC-320-C13 receptacles)
7
Load segment 2 (three IEC-320-C13 receptacles)
8
Cord retention clip attachment location
9
Cord retention clip attachment location
10
Cord retention clip attachment location
11
Ground bonding screw
12
REPO port
13
Input power receptacle (IEC-320-C20) for country-specific plug
attachment
REPO port
The UPS includes an isolated REPO port. When properly wired, the REPO feature enables the power at
the UPS output receptacles to be switched off from a remote location. To use this feature, the REPO port
must be connected to a remote, normally-open switch (not supplied). The REPO switch is used in
conjunction with a main disconnect device that removes the AC source from the input of the UPS. When
the switch is closed:
•The REPO feature immediately powers down protected devices and does not utilize the orderly
shutdown procedure initiated by power management software.
•The REPO feature shuts down UPS units operating under either utility or battery power.
NOTE: If the UPS was operating on battery power when the remote switch was closed, no
power is available to the load devices until utility power is restored and the UPS has been
manually powered up.