HQUA 5000E User manual

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Content
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Section 1 General Information………….........2-6
1.1 What is hard water?
1.2 How does the limescale deposit?
1.3 Traditional water softener
1.4 HQUA 5000E Electronic Descaler
1.5 Why choose new technology?
Section 2 Operation Manual…………...........6-13
HQUA
Electronic Water Descaler
HQUA 5000E
User Manual

General Information
2
2.1 Application scope
2.2 Package List
2.3 Installation
Section 3 Observation Timetable……......13-15
Section 4 Frequently Asked Questions...15-17
Section 5 After-Sales Service………………........17
Commitment……………………………………………18
Version No.20180101 By James
HQUA Technical Support Team At TX,US
Section 1 General Information
HQUA 5000E is an electronic water descaler with revolutionary new technology is
adopted, against for your hard water problems without the need for salt, chemicals
or even the any change in your plumbing system. Before we introduce its function,
we must establish some basic scientific concepts.
1.1 What is hard water?
Hard water is the water that has high mineral content (in contrast with "soft
water"), which is formed when water percolates through deposits of limestone and

General Information
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chalk.
Hardness can be quantified by instrumental analysis. The total water hardness is
the sum of calcium and magnesium ions.
Hard drinking water may have moderate health benefits, but can pose
critical problems In domestic settings.
1.2 How does the limescale deposit?
The main constituent of the lime scale is calcium and magnesium carbonates
which is more easily happened in a hard water system. These compounds form into
hard deposits setting on the surface of sinks, faucets, pipes, shower heads, and
inside appliances, creating restrictions and greatly reducing the efficiency of water
heater and furnaces.
And when the first layer formed, the deposit will get easier to stay on the
previous rough surface.
1.3 Traditional water softener
Traditional water softeners works by "Ion Exchange", this process will eliminate
calcium and magnesium that dissolved in the water to prevent the reaction with
carbonates.
Chemicals need to be added periodically to guarantee its function. The
continually cost of the maintenance and attention you paid on the replacement are
required in this treatment.
1.4 HQUA 5000E Electronic Descaler
HQUA 5000E functions by the complex, frequency modulated electromagnetic

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wave that transmitted through two cable bands wrapped around the main water
pipe.
When the frequency meet the natural frequency of the calcium carbonate which
is dissolved in the water. A physical phenomenon called "resonance" occurs, and
the dissolved calcium carbonate is precipitated out in the water now. The calcium
carbonate will stay in the water instead of stick to any surface of the fixture, since
its crystal texture is not that sticky any more.
Meanwhile, the carbon dioxide that released from the water will help to dissolve
existing scale deposits and drain from your plumbing system.
Unlike traditional water softeners, there won't be any change in the water
hardness after the operation of HQUA 5000E Descaler.
1.5 Why choose new technology?
Compared to the traditional water softener, HQUA 5000E have so many features
present a different performance. Hereby, we summarize these differences in the
following table, which can help you better understand the function and effect of
this unit.

General Information
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Differences Traditional Water Softener HQUA 5000E Electronic Descaler
Water hardness range Depends on the unit. Less than 25 gpg / 425ppm.
Change of water hardness
Yes, bring it back to the
normal level.
No, but the problem (caused by
the hard water) will disappear.
Installation Need plumbing job.
No plumbing job, simply just fix
it with the main water pipe.
Prevent the limescale
deposit
Yes, though decrease the
calcium & magnesium ions.
Yes, though change the crystal
texture of the carbonates.
Remove the exist lime scale Yes and slightly.
Yes, effectively remove with a
couple months operation.
Maintenance
Chemicals, salt needed
regularly. Time and money
are required for that.
Nothing required. Power
Consumption is 4W, 5-7
US$ cost per year.
Minerals reservation
No, it will be replaced and
reserved in the softener.
Yes and is good for health with
drinking the minerals water.
Suitable House Size
Depending on the water
hardness and the size of
the machine.
Suitable for a family of 6/7
members. (measured by per
capita living area of the U.S.)

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As you may find out, HQUA 5000E is very competitive in many different aspects
as an innovative, eco-friendly programmed device. This technology adopted by
HUQA 5000E might be hard to understand its working principle, but still you will
observe the changes that happened in your water system.
Many problems that caused by hard water will be solved, such as: dissolve the
hard limescale that existed already, skin and hair feels smoother, soap lathers up
more and so on, though the water hardness test may not show any change in it.
Section 2 Operation Manual
2.1 Application range
Installation position
The HQUA 5000E should be applied at the entry of main water supply pipe.
1. To achieve the best water treatment effect, it should be installed after the
water meter or grounding cable if they were used.
2. You could decide the relative position between two cable bands and the main
unit. But make sure there has at least 0.5 inch distance between the cable
bands.
3. HQUA 5000E could install horizontally, vertically or at any angle you want.The
main unit also could paste on the wall.
4. If the space is limited, is ok to wrap the cables in the by-pass pipe as close to
the main pipe.

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Figure 1 Different Installation Position
Notices:
Make sure at least five feet from any TV, radio or any other information
transmission appliances to minimize the possible interference. And if you would
like to install this device outdoor, please make sure you have a waterproof space
without direct sunlight.
The output cable band is not water proof also, splash is ok. But is wise to keep
the whole unit away from the short circuit dry to ensure the operation well.

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Pipe system requirement
HQUA 5000E could work effectively fit for a house with 6/7 members according
to per capita living area data of the U.S. family. Or a pipe system which the longest
flow distance less than 70/80 feet. Bigger house require more HQUA 5000E
Descalers.
The diameter of the main water pipe should not exceed 1.5 inch. HQUA 5000E
couldn’t handle a larger pipe.
HQUA 5000E could fit for any type of water pipe: copper, iron, stainless steel,
plastic. Metal pipe might need more time to observe the descaling and softening
phenomenon depending on the thickness of the pipe, compared to the plastic pipe
system. Plastic pipe system have the best performance.
2.2 Package list
Check the package with this diagrammatic drawing and list below. If anything are
missed from the package, feel free to contact us. Free replacements will arrive in
next 2-3 workdays.

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Figure 2 Package List
1. The main unit of the HQUA 5000E.
2. Two output cable band to emit the electromagnetic wave with 40 inch/ 1 meter.
3. Some cable ties for installation.
4. UL listed power supply with 60 inch/ 1-1/2” meter cord.

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5. Different self-adhesive pads for the installation of the main unit.
6. Instruction Manual book that what you reading right now.
2.3 Installation
It is very convenient to install HQUA 5000E with your pipe system compared to
the previous water softening technology with no plumbing job needed. Make sure
you got everything you need according to our package list before you start it. You
are welcome to e-mail us if you have any question with installing this unit.
Step 1 Wrap the antenna (cable band) on the pipe
Let’s start it with the output cable band, which consists of three parts. Part 1 is
the output wires, for connecting to the main unit; Part 2 is the connection terminal;
Part 3 is the antenna (cable band), and there is another connection terminal at the
end of it.
Figure 3 Output cable structure
Use the white plastic cable tie (work by looping round the pipe and inserting the
free end into the oblong hole at the other end. A clicking sound is heard as the tie
is tightened) to fix Part 2 on the pipe at a certain tilt that try to fit the pipe tightly.

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Figure 4 Wrap the cable on the pipe
We suggest you ‘lock’ the connection terminal part on the pipe to start it. And
wrap the antenna helically to form a certain coil on the pipe. Make sure there is a
gap (around 0.2 inch-5mm) between adjacent cord. Please don’t worry about the
transparent tape that attached on the cable band, it works as an insulator, do not
try to remove it from the band.
And tie the end connection terminal of the cable tightly. There should be at least
9 rounds on the 1 inch pipe, and 7 rounds on the 1 1/2” pipe.
Step 2 Wrap another antenna (cable band) on the pipe
According to Figure 1, part 1, there should be at least 8 inch/20 cm between
each antenna, to ensure there are enough room for the main unit. Reserving the
distance and start to wrap another cable band on the pipe. Refer to Figure 5, wrap
it with a different direction.

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Figure 5 Wrap another cable on the pipe
Step 3 Mount the main unit on the pipe or wall
For the pipe installation: take out the self-adhesive pads with a retaining bracket
on it, paste it on the rear of your main unit, though a cable tie in the hollow of the
bracket, tie the main unit with the main water pipe to fix it.
Figure 6 Fix HQUA 5000E with the pipe system
Wall installation is easier : take out the self-adhesive pads without a retaining

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bracket on it, paste it on the rear of your main unit, and uncover the other side
protective film, paste it on the wall.
Notice: Make sure the output wires which have already fixed could reach the
main unit and connect it easily.
There are two female terminal below the main unit, insert the output cable into
the main unit, and connect the the power supply with the female terminal above
the main unit.
Step 4 Connect to the power supply
Plug the power adapter to the socket of your power supply. There should be
three green indicator lights on the main unit. The one of the above represent the
power’s incoming. Two lights of the below represent the output’s working
condition.
Section 3 Observation Timetable
HQUA 5000E works differently from the traditional water softener, and the water
hardness will not show any change. Some phenomenon will happened in the water
system help to judge the working condition.
Day 3:
After 3-days running, you could find out that the soap lathers more easily. The

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changes also happen in the bathing, feels more smoother and more silky hair,
though it may not that obvious at the beginning, it continue getting better day by
day.
After 1 week:
The limescale will not grow any more, and start to dissolve in the water, form some
small particles in the water, although most of the broken down particles will be
microscopic and couldn’t be observed by naked eye. New hard scale on the
surface of the toilet, faucets, water sink will not appear anymore. Even you can see
new dirt occur, it is easier to clean it with a duster and is totally different from the
previous scale structurally.
After 2 week:
Loosening of scale on showerheads, faucets, kettles can be observed, wiping
plastic, ceramic, metal and glass surface becomes much easier. If you have a rust
problem before, the red water should be gone. Now the water should be
transparent once again. No more problems with the bathing and washing hair.
Washed clothes are also flatter and softer, soap and detergent required for bathing,
cleaning and laundering become effective now.
After 1 month:
With the help from HQUA 5000E to the water heating system, it should take lesser
time for heating the water. And the power consumption will reduce for that. The
amount of scale on pipes, faucets and showerheads should be significantly
reduced. Descaling phenomenon also happen in kettle, coffee machine and other

FAQs
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cooking utensil. The new sediment will be powder but not a hard scale, and is easy
to clean it.
After 3 month:
Disappearance of the scale from the shower head, faucets and other water fixtures.
Scaly crust in toilets is significantly reduced. The total time about descaling for your
whole system will depend on your previous scale problem, sometimes it may take
up to 6 months or more to dissolve all of it.
Section 4 Frequently Asked Questions
FAQs - Pipe system
Q: What is the suitable size of the pipe system?
A: The diameter of the main water pipe should not exceed 1.5 inch. Private homes
are taken care of with one unit that treats the whole house, even for a 7
members family.
Q: Where to install HQUA 5000E?
A: At the entry of your pipe system, the main water supply should be the point.
Please refer to Section 2.1 to get more information.
Q: Does the pipe type matter?
A: The HQUA 5000E could fit for all types of plumbing, including copper, iron,
stainless steel, plastic and galvanized.
Q: Will the limescale that is cleaned out block the pipes?
A: No, the scale is slowly dissolved back into a solution and the calcium and
magnesium is washed away in the water as a fine powder.

FAQs
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FAQs - Operation
Q: Does the direction of winding matter?
A: No, it will not influence the output of HQUA 5000E. The reason why we suggest
you wrap the cable like Figure 4 or Figure 5 just for easier wiring.
Q: How to judge the working condition of this unit?
A: There are three green lights on our main unit. The one above represent the
power supply condition, two lights below represent the working condition of the
output electromagnetic wave. Both on means everything alright, no light if it
failed in their function.
Q: How much it cost to maintain HQUA 5000E?
A: The power consumption is around 4 Watts, The cost of electric energy per year
amounts to approx. 5-7 US$, depending on electric charge of your living area..
FAQs – Function
Q: What’s the maximum water hardness that HQUA 5000E can handle?
A: 25 gpg/425ppm.
Q: Will it change the water hardness? Will it soften the hard water?
A: No, the HQUA 5000E is not a water softener, it works differently. It change the
crystal texture of the carbonates, you will enjoy the water just like it was softened.
Easy lather up for the soap, better physical sensation, gradually disappearing
scale and unobstructed water fixture. All the benefits for a family use will come
to you as you have a soft water now.
Q: How long will it take to remove the original scale?

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A: Well, it depends on different situation, normally after 1-3 months you will see
the scale is reduced obviously. It might need a long time to clean your pipe
system totally, just as the time that the scale formed.
Q: How long will it take to remove the original scale?
A: Well, it depends on different situation, normally after 1-3 months you will see
the scale is reduced obviously. It might need a long time to clean your pipe
system totally, just as the time that the scale formed.
Q: How long does the effect last?
A: The mono-crystals that formed by HQUA 5000E have a better in warm water, life
time is up to seven days and shorter in cold water (approx. two days).
Q: Will it remove the rust in the pipe?
A: No, but it will stop the rust increasing. The HQUA 5000E treatment produces
hydrogen dioxide (H2O2), will help to form the metallic carbonate which works
as a covering layer and is totally different compare to the metallic oxide. And it
protects pipes from corrosive substances.
Section 5 After-Sales Service
Should you need any support, or have questions about your system, please
contact our Technical Support team with your order-id/address/phone number
to [email protected] and we will be happy to assist you. We sincerely hope
you enjoy the benefits of ‘soft’ and clean water after the installation of your
HQUA 5000E system.

Commitment
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Commitment
One-Year Limited Warranty for HQUA 5000E
HQUA warrants the whole unit to be free from defects in material and
workmanship for a period of One year from the date of purchase. During this time,
HQUA will repair or replace, at its option, any defective HQUA UV chamber. Please
return the defective part to your dealer who will process your claim.
One-Year Satisfaction Guarantee
HQUA 5000E want you to be completely satisfied with the operation of your unit.
Accordingly, if our unit which had been purchased from an HQUA authorized seller
fails to meet the needs or expectations of the original customer within the first 12
months after purchasing.
The original purchaser can return this unit and all associated parts and get a full,
no quibble refund. If you receive this manual booklet, it means you are an Amazon
buyer.30 days return after purchasing, amazon might charge you a re-stocking fee.
In order to save your money, please contact us, we will offer a better way to solve
your problem.
Email:[email protected]
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