Huawei ORANGE 4G CPE User manual

Orange 4G CPE
Installation Guide

Kindly note that these instructions are key
installation and safety points when installing
CPE. Greater details are provided in the
CPEs, Quick Start Manual that comes
inboxed with the CPE.
Important Installation Environments
when Installing CPE
Your CPE depends on cellular network coverage to
give you the best service. The CPE needs to be in
the ‘line of sight’ of the nearest Orange tower.
Tip: To determine network strength, use a cellphone
to choose a strong reception location or network
indicator on CPE.
Signal Indicator
Blue bars indicate network strength. The more
bars the stronger the network strength.
No bars: no network coverage
• IfpossibleplacetheCPEawayfrom 
obstructive structures like furniture, trees or
concrete walls.
• ThebestplacetoputtheCPEisinopen 
spaces, by windows or locations where network
coverage is at its strongest.
• Itisalsoimportanttoensurethereislittle 
obstruction between CPE and cellphone if
connected by Wi-Fi, e.g. multiple wall layers
Safety: Keep CPE away from strong magnetic and
electriceldse.g.microwaves.
*If CPE continues to fail to get strong network
coverage call 136 to get assistance from the
technical team. If the CPE appears to be faulty
return within seven days of puchasing.
Installation
Instructions
1Open packaging, which will include:
a) 4G CPE modem,
b) ethernet cable,
c) charging cable
d) Quick Setting Manual

2Connect CPE power cable to a power
outlet and insert in CPE power port. 3the device will turn on; the status bar indicator will turn blue to show power is
connected to CPE.
4Connect to CPE through the ethernet cable or WiFi.
5Open a browser and enter ybox.home in address box. Move connection button to connect.
connection

6Enter name and password to log in
 • DefaultuserNameis“admin”
 • DefaultuserPasswordis“admin”
7Ontherstpageyouwillhaveaccessto
the data consumed, network strength
and number of devices connected.
8To Enter the settings in the Web
Management Page go to Menu> Settings
After selecting Settings, you will have access to
the CPE’s Web Management interface.On this
page you monitor data consumption, receive alerts
on consumption from Orange and change the
access password.
Connection strength
Data Consumed
Network strength
Connected CPEs
Settings
Choosing Network between 2G, 3G and 4G
At times depending on weather, distance from
tower, device placement indoors etc the device
speed may be faster/slower on 3G or 4G.
By default CPE device is set to automatically
connect through 2G,3G or 4G depending on
what may be best in a given environment.
You can manually choose a network platform (2G,
3G or 4G) to connect the device to best suit your
usage habbits. To choose go to:
Internet > Network Connection > Network Mode

Connection strength
Data Consumed
Network strength
Connected CPEs
Checking data consumption alerts from Orange
1Remove contents from the box and ensure the below are in the box:
(if you have purchased dual dect with Orange)
a. Two dect phones
b. Two RJ11 cables
c. Two power cables
d. A quick settings manual
2Insert Battery into dect phone and connect to power source.
Connecting the dect phone (or any phone with RJ11 cable)
Dependingonyourconsumption,youwill
receive alerts from Orange Botswana
informing you of you consumption at
80%, 90% and 100%.
To check for Orange SMSes simply click the
‘SMS’ tab.
To change the device password from the
‘admin’ default password. Simply click
on the ‘System’ tab on the interface.
Click ‘Change Password’
System>Change password
910

Orange internet offers come with data bundles, talk
time and SMS.
You can monitor data consumption by accessing the
CPE’s Web Management platform and connecting to
the CPE’s Web Management interface
Consumption Management Notes
• FairUsagePolicy:Yourdatawillresettoitsoriginal
data bundle at end of the bill cycle and not
accumilate over bill cycles. For example if you
choose the 20GB data package, and use 10GB
in a bill cycle, in your next bill cycle your data will
 resetto20GBagainNOTbecomean
accumulated 30GB.
• ReachingDataCap:Whenyoureachyourdatacap,
you will not be disconnected. Rather your browsing
 speedwillbesignicantlyreduceduntilthetimeyou
pay for your next bill cycle.
• TheWebManagementInterfaceonlyshowsdata
 consumed,NOTvoiceandSMSusage.
 VoiceandSMSusagewillbereectedonyourbillat
the end of the bill cycle.
Note
• Ifyoufacechallengeswithconnectivityorstaying
connected with device, turn device off, disconnect
the power supply and reconnect power and turn
device on.
• Iftheaboveproceduredoesnotresolvethe
connection problem contact your nearest Orange
shop or dial 123.
3 Dectphoneshouldturnon,apointatwhichyoushouldinserttheRJ11cableintomodem
and dect phone. You have access to making calls through the modem.
• Duetopowercutsorstayingdisconnected 
to device for a long time, user may lose
connnectivity to CPE device.
• ToavoidrepetitivelyreconnectingtoCPE 
after every disconnection, you can set phone/
laptop/tablet to automatically connect to CPE
after it has been restarted.
• Todothissimply:EnterdeviceWeb 
Management Interface > Settings > Internet >
Connection Mode > Select “Always On”
How to avoid logging in multiple times
CPE Consumption Management

I left my device on but when I returned,
I could not establish connection to the
internet. What might be the possible
reasons?
As a security measure, the CPE will ‘time-out’
and lose internet connectivity if it is left idle for
some time without any activity.
After the device has ‘timed-out’, user needs
to restart the device (by turning it on and
off) to establish internet connection before
reconnecting other devices (laptop, phone,
etc).
I have reached my data limit. Can I make
a top-up to bring my download speed
back to normal?
When you reach your data limit your internet
speed will be reduced to a lower speed. You
will only be reset to your original / normal
speed at the beginning of your next billing
cycle.
Billing cycle usually starts on the 15/16 of
every month.
For Example: You may have subscribed
to the 10 Mbps data package on the 1st
January, and you reach your data limit on
10th January. Even if you make payment
the following day, this will not reset your
download speed to the normal 10 Mbps,
rather your speed will only reset again after
the 16th January (the beginning of your next
billing cycle date).
How does it work for calls?
For Konnecta Home, after the 100 on-net
minutes are depleted, you will be charged
P 1.00/minute in peak hours, and P 0.70/
minute in off-peak hours.
For Konnecta Business, you will be charged
P 0.70/minute both in peak & off-peak time
How do I exercise my SMS benets?
Through the Flybox messages interface.
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Frequently asked questions

Glossary
4G: short for fourth generation, it is the fourth generation of mobile
telecommunications technology, succeeding 3G.
Wi-Fi: is a local area wireless computer networking technology that allows
Wi-Fi enabled devices to connect to network (smartphones tablets, laptops
some printers an some TVs).
Ethernet:isatechnologytosetuplocalareanetwork(LANs).
Anethernetcablemayberequiredasanalternativetowitoconnectto
computers.
CPE - Customer Premises Equipment: is any terminal and associated
equipment located at a subscriber’s premises and connected with a carrier’s
telecommunication channel.
GB - Gigabyte: is a multiple of the unit byte for digital information, therefore
one gigabyte is 1000,000,000 bytes
LAN - Local Area Network: is a computer network that interconnects
computers or smart devices within a limited area such as a home, school,
computerlaboratory,orofcebuilding,usingnetworkmedia.
FUP - Fair Usage Policy: refers to policy implemented to manage internet
usage after data cap was reached: service interruption or reduced speed.
Bill Cycle: the period of time between your bill statements.
Data Cap: refers to the limit on the amount of data you can use over your
internet connection.
To get support on data and internet service call 136
Dial 123 for more info
email [email protected]
visit www.orange.co.bw