Hughes Network Systems HN9000 User manual

1037577-0001
Revision E
February 18, 2011
HN9000 Satellite Modem
User Guide

Copyright © 2008-2011 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, SPACEWAY, and TurboPage are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.

Contents
Understanding safety alert messages.................................................................................xi
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Contact information..........................................................................................................xiii
Chapter 1: Satellite modem overview...........................................................1
Scope of this user guide...........................................................................................................................2
Supported congurations.........................................................................................................................2
Satellite modem specications.................................................................................................................4
Power supply information........................................................................................................................4
Operating environment.............................................................................................................................5
Ventilation and heat sources.........................................................................................................5
Modem operating position.......................................................................................................................6
Computer requirements............................................................................................................................6
Chapter 2: System Control Center.................................................................9
Accessing the System Control Center....................................................................................................10
Creating a shortcut to the System Control Center......................................................................10
System Control Center home page.........................................................................................................11
Text links....................................................................................................................................11
Common features on System Control Center screens............................................................................12
Button links................................................................................................................................13
System Status button......................................................................................................14
Links in the left panel.................................................................................................................15
Small icon on System Control Center screens...........................................................................15
Status and information screens...................................................................................................15
State codes on status and information screens...............................................................16
Red ag indicator...........................................................................................................16
System Status page.................................................................................................................................17
Typical values for System Status parameters.............................................................................18
Red ags on System Status page................................................................................................20
Reception Information page...................................................................................................................21
Typical values for Reception Information parameters...............................................................22
Red ags on Reception Information page..................................................................................23
Transmission Information page..............................................................................................................24
Typical values for Transmission Information parameters..........................................................25
Red ags on Transmission Information page.............................................................................26
Terminal Status page..............................................................................................................................26
Typical values for Terminal Status parameters..........................................................................27
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System Information page........................................................................................................................28
Typical values for System Information parameters....................................................................29
State codes..............................................................................................................................................32
Viewing the state codes list........................................................................................................35
Checking download allowance status.....................................................................................................36
Connectivity Test page...........................................................................................................................37
Chapter 3: LEDs............................................................................................39
Front panel LEDs...................................................................................................................................40
LAN port LEDs......................................................................................................................................41
Chapter 4: Troubleshooting..........................................................................43
Troubleshooting common problems.......................................................................................................44
Cannot access the System Control Center..............................................................................................44
Testing connectivity to the satellite........................................................................................................45
Hot cable connector................................................................................................................................47
Checking for viruses and rewall issues................................................................................................47
Appendix A: Computer settings...................................................................49
Understanding the modem address and computer address ....................................................................49
Conguring a computer to use DHCP...................................................................................................50
Conguring Windows 7 to use DHCP.......................................................................................51
Conguring Windows Vista to use DHCP.................................................................................53
Conguring Windows XP to use DHCP....................................................................................54
Conguring Windows 2000 to use DHCP.................................................................................56
Conguring a Mac computer to use DHCP...............................................................................58
Conguring a computer for a static IP address......................................................................................59
Conguring Windows 7 to use a static IP address.....................................................................59
Conguring Windows Vista to use a static IP address...............................................................61
Conguring Windows XP to use a static IP address..................................................................62
Conguring Windows 2000 to use a static IP address...............................................................64
Conguring a Mac computer to use a static IP address.............................................................65
Conguring proxy settings.....................................................................................................................67
Conguring Internet Explorer to not use a proxy server............................................................67
Appendix B: Home networking....................................................................69
Wireless network basics.........................................................................................................................69
Ethernet (wired) network basics ............................................................................................................70
Appendix C: Standards compliance.............................................................73
Electromagnetic interference (EMI).......................................................................................................73
FCC Part 15................................................................................................................................73
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Contents

Canada Class B warning.............................................................................................................74
Operational and safety requirements for Canada...................................................................................74
Repairs in Canada.......................................................................................................................74
Appendix D: Acronyms used in this guide..................................................75
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Contents

Table of Figures
Figure 1: HN9000 satellite modem..................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................2
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................3
Figure 4: Private network conguration..........................................................................................................................3
Figure 5: Power supply for the HN9000 satellite modem ...............................................................................................4
Figure 6: HN9000 in vertical position..............................................................................................................................6
Figure 7: Icon for creating shortcut................................................................................................................................10
Figure 8: System Control Center home page.................................................................................................................11
Figure 9: Common features on System Control Center screens....................................................................................13
Figure 10: System Control Center button links..............................................................................................................13
Figure 11: Small icon on System Control Center screens..............................................................................................15
Figure 12: Format of status and information screens.....................................................................................................16
Figure 13: Example of a state code................................................................................................................................16
Figure 14: Red ag problem indicator...........................................................................................................................17
Figure 15: System Status page.......................................................................................................................................18
Figure 16: Reception Information page..........................................................................................................................22
Figure 17: Transmission Information page....................................................................................................................25
Figure 18: Terminal Status page (top part).....................................................................................................................26
Figure 19: System Information page (top part)..............................................................................................................28
Figure 20: Examples of state codes................................................................................................................................32
Figure 21: Download Allowance Status screen.............................................................................................................36
Figure 22: Download allowance exceeded – speed limited...........................................................................................37
Figure 23: Terminal Connectivity Test page..................................................................................................................37
Figure 24: Front panel LEDs on the HN9000 modem...................................................................................................40
Figure 25: LAN port LEDs............................................................................................................................................41
Figure 26: Problem Troubleshooting page.....................................................................................................................44
Figure 27: Satellite loopback connectivity test..............................................................................................................45
Figure 28: Terminal Connectivity Test page..................................................................................................................46
Figure 29: Connectivity Test results page......................................................................................................................46
Figure 30: Example of Addressing parameters showing available private IP addresses...............................................50
Figure 31: Example of Addressing parameters showing one available static IP address..............................................50
Figure 32: Network and Sharing Center – Windows 7..................................................................................................51
Figure 33: Local Area Connection Properties – Windows 7..........................................................................................52
Figure 34: Internet Protocol Properties – Windows 7....................................................................................................52
Figure 35: Network connections – Windows Vista........................................................................................................53
Figure 36: Local Area Connection Properties – Windows Vista....................................................................................53
Figure 37: Internet Protocol Properties – Windows Vista..............................................................................................54
Figure 38: Network connections – Windows XP...........................................................................................................55
Figure 39: Local Area Connection Properties – Windows XP.......................................................................................55
Figure 40: Internet Protocol Properties – Windows XP.................................................................................................56
Figure 41: Local Area Connection Properties Dialog – Windows 2000........................................................................57
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Figure 42: Internet Protocol Properties – Windows 2000..............................................................................................57
Figure 43: Mac Network screen.....................................................................................................................................58
Figure 44: Select DHCP from the congure drop-down menu......................................................................................58
Figure 45: Network and Sharing Center – Windows 7..................................................................................................59
Figure 46: Local Area Connection Properties – Windows 7..........................................................................................60
Figure 47: Internet Protocol Properties – Windows 7....................................................................................................60
Figure 48: Network connections – Windows Vista........................................................................................................61
Figure 49: Local Area Connection Properties – Windows Vista....................................................................................61
Figure 50: Internet Protocol Properties – Windows Vista..............................................................................................62
Figure 51: Accessing Local Area Connection Properties – Windows XP.....................................................................63
Figure 52: Local Area Connection Properties Dialog – Windows XP...........................................................................63
Figure 53: Internet Protocol Properties – Windows XP.................................................................................................64
Figure 54: Local Area Connection Properties Dialog – Windows 2000........................................................................65
Figure 55: Internet Protocol Properties – Windows 2000..............................................................................................65
Figure 56: Mac Network screen.....................................................................................................................................66
Figure 57: Select Manually from the congure drop-down menu.................................................................................66
Figure 58: LAN settings – Internet Explorer..................................................................................................................67
Figure 59: Satellite modem in a wireless home network...............................................................................................70
Figure 60: Satellite modem in a wired Ethernet home network ....................................................................................71
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Table of Figures

Table ofTables
Table 1: Specications for the HN9000 satellite modem ................................................................................................4
Table 2: Power supply specications for the HN9000 satellite modem..........................................................................5
Table 3: Button links on System Control Center screens...............................................................................................13
Table 4: System Status button colors.............................................................................................................................14
Table 5: System Status parameters – typical values and range......................................................................................18
Table 6: Red ags on System Status page......................................................................................................................20
Table 7: Reception Information parameters – typical values and range........................................................................22
Table 8: Red ags on Reception Information page........................................................................................................23
Table 9: Transmission Information parameters – typical values and range...................................................................25
Table 10: Terminal Status parameters – typical values and range..................................................................................27
Table 11: System Information parameters – typical values and range...........................................................................29
Table 12: State codes......................................................................................................................................................32
Table 13: Front panel LED indications..........................................................................................................................40
Table 14: HN9000 standards compliance.......................................................................................................................73
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not
avoided, will result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if
not avoided, could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if
not avoided, could result in minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard. It
appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
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a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document uses this symbol to indicate a safety alert message that concerns a potential
electric shock hazard.
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Contact information
If you experience problems with your Hughes satellite modem, rst try the solutions offered in
Troubleshooting on page 43. If you need assistance, use the contact information listed here.
If you need operational, warranty, or repair support, your contact information will vary depending
on where you purchased your satellite modem. You may be supported by Hughes Customer
Care or another service provider.
For modems purchased from a retail channel or Hughes sales agent
If you purchased this product through a retail channel or Hughes sales agent, you have several
support options. Please try these options in the order listed until you nd the help you need.
Begin at the HughesNet Customer Care page:
1. Open a web browser on a computer connected to the satellite modem.
2. Enter the web address www.myhughesnet.com.
3. Click the HughesNet Customer Care link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available on this page:
1. Search our Knowledge Base.
a. In the Self help section, click Knowledge Base Search.
b. Follow the on-screen instructions to nd the information you need.
2. Email a Customer Care representative.
a. In the Contact Hughes section, click Email.
b. Complete the email form.
c. Click Email Us!.
3. Chat with a Customer Care representative.
a. In the Contact Hughes section, click Chat.
b. Complete the chat form.
c. Click Chat with Us!
4. Call a Customer Care representative.
If none of the previous options helped you, call Hughes Customer
Care at 1 [phone].
For modems purchased from a value-added reseller
If you purchased this product from one of our VARs, do not contact Hughes. Contact your VAR
for technical support according to the procedure supplied by them. They are trained to help you
with any technical problem.
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Chapter
1
Satellite modem overview
The HN9000 satellite modem connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
Topics:
•Scope of this user guide or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
•Supported configurations
•Satellite modem specifications The modem is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the
•Power supply information
modem must be connected to a properly aligned satellite antenna. The modem
has an Ethernet port so it can be connected to a computer or to an Ethernet LAN.
•Operating environment
•Modem operating position
Figure 1: HN9000 satellite modem
•Computer requirements
After your HN9000 satellite modem has been installed, you can use a web
browser on your computer to access the Internet or an intranet. You can use a
local area network (LAN) to extend Internet or intranet connectivity to multiple
computers. This requires a properly congured NIC, an Ethernet cable or wireless
connection to the LAN, and proper conguration of the computer’s operating
system network properties.
The modem has a System Control Center, which is described in System Control
Center on page 9.
Terminology
In this user guide:
•Satellite modem and modem both refer to the HN9000 satellite modem.
•Acronyms are identied in Acronyms used in this guide on page 75.
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Scope of this user guide
This user guide describes the features and operation of the Hughes HN9000 satellite modem,
which provides Internet access by satellite. It also provides certain reference information, such
as the meaning of the modem’s front panel LEDs. The HN9000 is designed for consumers and
small business users.
Audience
This guide is written for users in the United States and Canada.
Supported configurations
This section shows examples of supported congurations using the HN9000 satellite modem.
The satellite modem may be used in a single-host conguration or multiple-host conguration.
In a single-host conguration, the satellite modem is directly connected to the host (a computer),
as shown in Figure 2: Single-host conguration on page 2. The Hughes Internet Gateway is
a Hughes-operated satellite station that provides a connection between the Internet and the
satellite. The gateway routes data to and from the Internet and to and from the satellite, which
in turn beams a signal down to the satellite modem to provide Internet connectivity.
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or intranet
connectivity through an Ethernet hub, router, or wireless base station. The satellite modem is
connected to the hub, router, or wireless base station, as shown in Figure 3: Multiple-host
conguration in an Ethernet wired LAN on page 3.
Note: You must provide and congure hub, router, or wireless base station equipment if
any of these are used.
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Satellite modem overviewChapter 1

Figure 3: Multiple-host configuration in an Ethernet wired LAN
Figure 4: Private network conguration on page 3 shows a private network using two satellite
modems at two locations. The thick broken line shows how the network connects a PC at one
location and to a PC at a second location. This conguration requires two antennas—one at each
location. The Hughes Internet Gateway connection is optional and is based upon the network
design for the customer private network. Typically this type of conguration is used only in
enterprise (business) environments.
Figure 4: Private network configuration
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Chapter 1Satellite modem overview

Satellite modem specifications
Table 1: Specifications for the HN9000 satellite modem
1.6 lb (0.73 kg)Weight
8.0 inches (20.3 cm)Width
1.6 inches (4.1 cm); 2.4 inches (6.1 cm) at baseHeight
9.0 inches (22.9 cm)Depth
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
Safe operating temperature range
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
Protocol support
One Ethernet port supporting 10BaseT or 100BaseT
operation, RJ-45-switched
Interface ports
See Power supply information on page 4.
Power supplies and power requirements
Power supply information
The power supply is included in the satellite modem shipping carton.
Figure 5: Power supply for the HN9000 satellite modem
Before proceeding, make sure you have the correct power supply. Check the part number on the
power supply and refer to Figure 5: Power supply for the HN9000 satellite modem on page 4.
• Always use the power supply provided with the satellite modem. The modem’s performance
may suffer if the wrong power supply is used.
• Connect the power supply to a three-wire, grounded outlet with an input of 110/130 VAC.
A suitable surge protector is recommended to protect the satellite modem from possible
damage due to power surges.
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Satellite modem overviewChapter 1

• If the satellite modem is installed outside the United States or Canada, observe the power
standards and requirements of the country where it is installed.
Table 2: Power supply specifications for the HN9000 satellite modem
Power cordElectrical requirementsApplication
Power supply type and
part number
Detachable, for 110
VAC outlet type.
Input line voltage:
100 – 130 V, 2 A maximum
HN9000 satellite modem
with 1 W or 2 W radio
AC/DC, 73 W
P/N 1501006-0001
Input line frequency:
60 Hz AC
Rated power consumption: 73 W
Note: The satellite modem should be continuously powered on unless it will not be used
for an extended period.
If there is any reason to remove power from the satellite
modem, always unplug the AC power cord from the power source (power outlet, power strip,
or surge protector). Do not remove the DC power cord from the modem’s rear panel. Doing so
could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the power source.
Operating environment
Observe the following requirements for the modem’s operating environment.
Ventilation and heat sources
The modem must be adequately ventilated and kept away from sources of heat.
• Do not block any of the modem’s ventilation openings.
•Leave 6 inches of space around the top and sides of the modem to ensure adequate ventilation
and prevent overheating.
• Do not place the modem near a heat source such as direct sunlight, a radiator, heat register
or vent, oven, stove, amplier, or other apparatus that produces heat.
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Chapter 1Satellite modem overview

Modem operating position
Operate the HN9000 modem only in a vertical position, that is, resting on its built-in base as
shown in Figure 6: HN9000 in vertical position on page 6.
Figure 6: HN9000 in vertical position
Operate the HN9000 modem only in the upright vertical position
as shown in Figure 6: HN9000 in vertical position on page 6. Any other position could result
in insufcient ventilation, overheating, and malfunction.
Computer requirements
The computer that connects to the satellite modem should meet the minimum requirements
specied by the computer operating system manufacturer and the following networking and
browser requirements.
Networking requirements
• Ethernet port
• Ethernet cable (provided)
• Ethernet NIC, 10/100 Mbps, congured as follows:
• Auto-negotiate
• DHCP enabled (obtain an IP address automatically)
Note: The computer can be congured to use a static IP address if the HughesNet
service plan provides for one or more static IP addresses. If the computer is congured
to use a specic static IP address, disable DHCP. For additional information see
Conguring a computer to use DHCP on page 50.
Internet browser
• Internet Explorer 6 or greater, Mozilla Firefox, Safari (for Windows and Mac)
• Browser settings:
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