Hughes Network Systems HN9000 User manual

1037577-0001
Revision E
February 18, 2011
HN9000 Satellite Modem
User Guide

Copyright © 2008-2011 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of
the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, SPACEWAY, and TurboPage are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.

Contents
Understanding safety alert messages.................................................................................xi
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Contact information..........................................................................................................xiii
Chapter 1: Satellite modem overview...........................................................1
Scope of this user guide...........................................................................................................................2
Supported congurations.........................................................................................................................2
Satellite modem specications.................................................................................................................4
Power supply information........................................................................................................................4
Operating environment.............................................................................................................................5
Ventilation and heat sources.........................................................................................................5
Modem operating position.......................................................................................................................6
Computer requirements............................................................................................................................6
Chapter 2: System Control Center.................................................................9
Accessing the System Control Center....................................................................................................10
Creating a shortcut to the System Control Center......................................................................10
System Control Center home page.........................................................................................................11
Text links....................................................................................................................................11
Common features on System Control Center screens............................................................................12
Button links................................................................................................................................13
System Status button......................................................................................................14
Links in the left panel.................................................................................................................15
Small icon on System Control Center screens...........................................................................15
Status and information screens...................................................................................................15
State codes on status and information screens...............................................................16
Red ag indicator...........................................................................................................16
System Status page.................................................................................................................................17
Typical values for System Status parameters.............................................................................18
Red ags on System Status page................................................................................................20
Reception Information page...................................................................................................................21
Typical values for Reception Information parameters...............................................................22
Red ags on Reception Information page..................................................................................23
Transmission Information page..............................................................................................................24
Typical values for Transmission Information parameters..........................................................25
Red ags on Transmission Information page.............................................................................26
Terminal Status page..............................................................................................................................26
Typical values for Terminal Status parameters..........................................................................27
iii
HN9000 Satellite Modem User Guide
1037577-0001 Revision E

System Information page........................................................................................................................28
Typical values for System Information parameters....................................................................29
State codes..............................................................................................................................................32
Viewing the state codes list........................................................................................................35
Checking download allowance status.....................................................................................................36
Connectivity Test page...........................................................................................................................37
Chapter 3: LEDs............................................................................................39
Front panel LEDs...................................................................................................................................40
LAN port LEDs......................................................................................................................................41
Chapter 4: Troubleshooting..........................................................................43
Troubleshooting common problems.......................................................................................................44
Cannot access the System Control Center..............................................................................................44
Testing connectivity to the satellite........................................................................................................45
Hot cable connector................................................................................................................................47
Checking for viruses and rewall issues................................................................................................47
Appendix A: Computer settings...................................................................49
Understanding the modem address and computer address ....................................................................49
Conguring a computer to use DHCP...................................................................................................50
Conguring Windows 7 to use DHCP.......................................................................................51
Conguring Windows Vista to use DHCP.................................................................................53
Conguring Windows XP to use DHCP....................................................................................54
Conguring Windows 2000 to use DHCP.................................................................................56
Conguring a Mac computer to use DHCP...............................................................................58
Conguring a computer for a static IP address......................................................................................59
Conguring Windows 7 to use a static IP address.....................................................................59
Conguring Windows Vista to use a static IP address...............................................................61
Conguring Windows XP to use a static IP address..................................................................62
Conguring Windows 2000 to use a static IP address...............................................................64
Conguring a Mac computer to use a static IP address.............................................................65
Conguring proxy settings.....................................................................................................................67
Conguring Internet Explorer to not use a proxy server............................................................67
Appendix B: Home networking....................................................................69
Wireless network basics.........................................................................................................................69
Ethernet (wired) network basics ............................................................................................................70
Appendix C: Standards compliance.............................................................73
Electromagnetic interference (EMI).......................................................................................................73
FCC Part 15................................................................................................................................73
HN9000 Satellite Modem User Guide
iv 1037577-0001 Revision E
Contents

Canada Class B warning.............................................................................................................74
Operational and safety requirements for Canada...................................................................................74
Repairs in Canada.......................................................................................................................74
Appendix D: Acronyms used in this guide..................................................75
v
HN9000 Satellite Modem User Guide
1037577-0001 Revision E
Contents

Table of Figures
Figure 1: HN9000 satellite modem..................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................2
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................3
Figure 4: Private network conguration..........................................................................................................................3
Figure 5: Power supply for the HN9000 satellite modem ...............................................................................................4
Figure 6: HN9000 in vertical position..............................................................................................................................6
Figure 7: Icon for creating shortcut................................................................................................................................10
Figure 8: System Control Center home page.................................................................................................................11
Figure 9: Common features on System Control Center screens....................................................................................13
Figure 10: System Control Center button links..............................................................................................................13
Figure 11: Small icon on System Control Center screens..............................................................................................15
Figure 12: Format of status and information screens.....................................................................................................16
Figure 13: Example of a state code................................................................................................................................16
Figure 14: Red ag problem indicator...........................................................................................................................17
Figure 15: System Status page.......................................................................................................................................18
Figure 16: Reception Information page..........................................................................................................................22
Figure 17: Transmission Information page....................................................................................................................25
Figure 18: Terminal Status page (top part).....................................................................................................................26
Figure 19: System Information page (top part)..............................................................................................................28
Figure 20: Examples of state codes................................................................................................................................32
Figure 21: Download Allowance Status screen.............................................................................................................36
Figure 22: Download allowance exceeded – speed limited...........................................................................................37
Figure 23: Terminal Connectivity Test page..................................................................................................................37
Figure 24: Front panel LEDs on the HN9000 modem...................................................................................................40
Figure 25: LAN port LEDs............................................................................................................................................41
Figure 26: Problem Troubleshooting page.....................................................................................................................44
Figure 27: Satellite loopback connectivity test..............................................................................................................45
Figure 28: Terminal Connectivity Test page..................................................................................................................46
Figure 29: Connectivity Test results page......................................................................................................................46
Figure 30: Example of Addressing parameters showing available private IP addresses...............................................50
Figure 31: Example of Addressing parameters showing one available static IP address..............................................50
Figure 32: Network and Sharing Center – Windows 7..................................................................................................51
Figure 33: Local Area Connection Properties – Windows 7..........................................................................................52
Figure 34: Internet Protocol Properties – Windows 7....................................................................................................52
Figure 35: Network connections – Windows Vista........................................................................................................53
Figure 36: Local Area Connection Properties – Windows Vista....................................................................................53
Figure 37: Internet Protocol Properties – Windows Vista..............................................................................................54
Figure 38: Network connections – Windows XP...........................................................................................................55
Figure 39: Local Area Connection Properties – Windows XP.......................................................................................55
Figure 40: Internet Protocol Properties – Windows XP.................................................................................................56
Figure 41: Local Area Connection Properties Dialog – Windows 2000........................................................................57
vii
HN9000 Satellite Modem User Guide
1037577-0001 Revision E

Figure 42: Internet Protocol Properties – Windows 2000..............................................................................................57
Figure 43: Mac Network screen.....................................................................................................................................58
Figure 44: Select DHCP from the congure drop-down menu......................................................................................58
Figure 45: Network and Sharing Center – Windows 7..................................................................................................59
Figure 46: Local Area Connection Properties – Windows 7..........................................................................................60
Figure 47: Internet Protocol Properties – Windows 7....................................................................................................60
Figure 48: Network connections – Windows Vista........................................................................................................61
Figure 49: Local Area Connection Properties – Windows Vista....................................................................................61
Figure 50: Internet Protocol Properties – Windows Vista..............................................................................................62
Figure 51: Accessing Local Area Connection Properties – Windows XP.....................................................................63
Figure 52: Local Area Connection Properties Dialog – Windows XP...........................................................................63
Figure 53: Internet Protocol Properties – Windows XP.................................................................................................64
Figure 54: Local Area Connection Properties Dialog – Windows 2000........................................................................65
Figure 55: Internet Protocol Properties – Windows 2000..............................................................................................65
Figure 56: Mac Network screen.....................................................................................................................................66
Figure 57: Select Manually from the congure drop-down menu.................................................................................66
Figure 58: LAN settings – Internet Explorer..................................................................................................................67
Figure 59: Satellite modem in a wireless home network...............................................................................................70
Figure 60: Satellite modem in a wired Ethernet home network ....................................................................................71
HN9000 Satellite Modem User Guide
viii 1037577-0001 Revision E
Table of Figures

Table ofTables
Table 1: Specications for the HN9000 satellite modem ................................................................................................4
Table 2: Power supply specications for the HN9000 satellite modem..........................................................................5
Table 3: Button links on System Control Center screens...............................................................................................13
Table 4: System Status button colors.............................................................................................................................14
Table 5: System Status parameters – typical values and range......................................................................................18
Table 6: Red ags on System Status page......................................................................................................................20
Table 7: Reception Information parameters – typical values and range........................................................................22
Table 8: Red ags on Reception Information page........................................................................................................23
Table 9: Transmission Information parameters – typical values and range...................................................................25
Table 10: Terminal Status parameters – typical values and range..................................................................................27
Table 11: System Information parameters – typical values and range...........................................................................29
Table 12: State codes......................................................................................................................................................32
Table 13: Front panel LED indications..........................................................................................................................40
Table 14: HN9000 standards compliance.......................................................................................................................73
ix
HN9000 Satellite Modem User Guide
1037577-0001 Revision E