Hughes Network HUGHES DW6000 User manual

1033294-0001
Revision A.04
8/06/03
Draft
User Guide
DW6000

Copyright © 2003 Hughes Network Systems, Inc., a wholly
owned subsidiary of Hughes Electronics Corporation
All rights reserved. This publication and its contents are proprietary
to Hughes Network Systems, Inc., a wholly owned subsidiary of
Hughes Electronics Corporation. No part of this publication may be
reproduced in any form or by any means without the written
permission of Hughes Network Systems, Inc., 11717 Exploration
Lane, Germantown, Maryland 20876.
Hughes Network Systems, Inc. has made every effort to ensure the
correctness and completeness of the material in this document.
Hughes Network Systems, Inc. shall not be liable for errors
contained herein. The information in this document is subject to
change without notice. Hughes Network Systems, Inc. makes no
warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose
Trademarks
All trademarks, marks, names, or product names referenced in this
publication are the property of their respective owners, and Hughes
Network Systems, Inc. neither endorses nor otherwise sponsors
any such products or services referred to herein
Safety information
Notes, cautions, and warnings, defined as follows, are used
throughout this guide to help you become familiar with possible
safety and equipment hazards.
Note: A note presents additional information.
DANGER
Indicates an imminent shock hazard that, if not
avoided, will result in death or severe personal injury
caused by electric shock.
WARNING
Indicates a shock hazard or unsafe practice that, if
not avoided, could result in death or severe personal
injury.
DANGER
Indicates an imminent hazard or unsafe practice that,
if not avoided, will result in death or severe personal
injury.
WARNING
Indicates a hazard or unsafe practice that, if not
avoided, could result in death or severe personal
injury.
CAUTION
Indicates a hazard or unsafe practice that might
result in moderate or minor personal injury.
CAUTION
Indicates a hazard or unsafe practice that might
result in property damage.

iii
Declaration of Conformity
Standards to which Conformity is declared: FCC Part 15
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Responsible Party’s name: Hughes Network Systems, Inc.
Address: 11717 Exploration Lane, Germantown, MD 20876
Telephone: 866-DIRECWAY (347-3292)
Trade Name: HUGHES
Type of Equipment: Two-Way DIRECWAY System (VSAT Product Category); Satellite Modem
Model Numbers: DW6000
Part Numbers: 1032921-0002
Declaration of Conformity
Standards to which Conformity is delcared: FCC Part 68
Satellite Dish Antenna Grounding – The outdoor satellite dish antenna used to receive satellite signals and the cable used to connect the satellite dish
antenna to the indoor receiving unit are required to comply with local installation codes and the appropriate sections of the National Electric Code (NEC)
and in particular Article 810-15, which covers proper installation and grounding of television receiving equipment, as well as to Article 820-33, which
specifies that the satellite dish antenna cable ground shall be connected to the grounding system of the building as close to the point of cable entry as
practical. These codes require proper grounding of the metal structure of the outdoor satellite dish antenna and grounding of the connecting cable at a point
where it enters the house (or other building). If you are having a professional installer perform the installation, the installer must observe installation codes.
This manual contains instructions on how to make the installation in compliance with the NEC. If additional local installation codes apply, contact local
inspection authorities.
Example of Antenna Grounding according to the National Electrical Code instructions contained in “Radio and Television
Equipment”.
Note: The DIRECWAY Receiver must be grounded through the satellite/ local antenna cable before plugging into the power source, and it must remain
grounded thereafter.
Ground
clamp
Electric
service
equipment
Ground
clamps
Power service
grounding electrode
Grounding
conductor
Coaxial cable
Grounding block
Coaxial cable

iv
EU DECLARATION

v
Contents
DW6000 installation and components. . . . . 1
Contact information. . . . . . . . . . . . . . . . . . . . . . . . . 1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . 1
Before the installer leaves . . . . . . . . . . . . . . . . . . . . 1
Installation, your service offering, and recording the site
ID, Gateway IP address, and subnet mask . . . . . . .2
The subscriber agreement . . . . . . . . . . . . . . . . . . 2
Customer and payment information . . . . . . . . . . 3
Service offerings . . . . . . . . . . . . . . . . . . . . . . . . . 4
Confirmation and Gateway IP address . . . . . . . . 4
DW6000 components . . . . . . . . . . . . . . . . . . . . . . . 5
How the DW6000 works. . . . . . . . . . . . . . . . . . . . . 6
Professional installation or service requirement . . . 7
The User Interface . . . . . . . . . . . . . . . . . . . . 9
How to access the User Interface10
If the Internet address does not work . . . . . . . . 10
The Home screen. . . . . . . . . . . . . . . . . . . . . . . . . . 11
System indicators . . . . . . . . . . . . . . . . . . . . . . . 11
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Reception Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Transmission Info . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Information . . . . . . . . . . . . . . . . . . . . . . . . 14
The Connectivity Test Link. . . . . . . . . . . . . . . . . . 15
Network Operations Center (NOC) Connectivity15
Internet Connectivity . . . . . . . . . . . . . . . . . . . . . 16
The Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring network settings and e-mail . .19
Configuring Windows for a DW6000
with a static IP address . . . . . . . . . . . . . . . . . . . . . 19
Windows 98SEor ME . . . . . . . . . . . . . . . . . . . . 21
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 22
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring Windows when DHCP is enabled . . 27
Windows 98SE and ME . . . . . . . . . . . . . . . . . . 27
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 29
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring a DW6000 with a static IP address on a
MacIntosh® System . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring a DW6000 with a static IP address on a
MacIntosh System. . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring DIRECWAY® e-mail . . . . . . . . . . . 36
Outlook Express . . . . . . . . . . . . . . . . . . . . . . . . 36
Microsoft Outlook 2000 . . . . . . . . . . . . . . . . . . 39
Microsoft Outlook 2002 . . . . . . . . . . . . . . . . . . 39
Eudora . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
DW6000 LEDs and Troubleshooting . . . . .43
The DW6000 LEDs . . . . . . . . . . . . . . . . . . . . . . . 43
Fatal Error Indication . . . . . . . . . . . . . . . . . . . . . . 43
Weather and Signal Strength . . . . . . . . . . . . . . . . 43
DW6000 LED operation. . . . . . . . . . . . . . . . . . . . 45
Normal operation, no transmit or receive . . . . . 45
Normal operation, data being sent and received45
Problem: All five LEDs blink in unison . . . . . . 45
Problem: Receive LED not on . . . . . . . . . . . . . 46
Problem: System LED not lit . . . . . . . . . . . . . . 47
Problem: Power LED not on. . . . . . . . . . . . . . . 47
Problem: Power LED blinking . . . . . . . . . . . . . 47
The pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . 48

vi

DW6000 installation and components 1
DW6000 installation and components 1
Congratulations on your purchase of a DIRECWAY®DW6000! After your unit
has been professionally installed, you will be able to click on a browser and surf
the Internet. You will also be able to operate a local area network (LAN) after
you configure your computers with network interface cards (NICs), connect
them with Ethernet cable, and configure your computers’ operating system
network properties.
The DW6000 User Interface provides system information, such as your
Gateway IP (Internet protocol) address and subnet mask, that is necessary for
configuring your network. It also provides help files. The User Interface is
explained in Chapter 2.
Note: The DW6000 series includes units with different model numbers, such as
DW6020. Models may have different hardware configurations that do not affect the
way the unit is operated. Any reference to "DW6000" is this manual applies to all
DW60X0 model numbers.
Contact information Should you have questions about your installation or DW6000, contact your
service provider.
System requirements Please verify that your computer system meets the following requirements
before proceeding.
•Ethernet interface, including configured NIC, installed on at least one
computer. See Chapter 3 for information about configuring operating
system network settings.
•Analog telephone line (if not using satellite-based commissioning (SBC) for
system installation).
•If you are connecting the DW6000 to a network, you must install and
configure an Ethernet hub.
Before the installer
leaves
Before the installer leaves, make sure:
•The installer has provided your site ID, Gateway IP address, and subnet
mask, and that these are written in the spaces provided on the cover of this
manual. You must record this information so it is available in case the
DW6000 is not functioning and you cannot access it. You need the site ID
when you communicate with technical support. You need the Gateway IP
address and subnet mask to configure your operating system network
properties. Read Chapter 3 to learn how these are used.
•The installer has clearly labeled the receive coaxial cable and the transmit
coaxial cable. See Chapter 7 for diagrams that show where these cables
attach to the DW6000.
•Verify the DW6000 is operating correctly by surfing the Internet. Launch a
browser and surf to a known Web site, such as Yahoo, CNN.com, or some
Web site you regularly visit. If you can surf the Internet, your DW6000 is
working properly.

2DW6000 installation and components
Installation, your
service offering, and
recording the site ID,
Gateway IP address,
and subnet mask
During the installation process, the installer will ask you to complete some
subscription screens. These are shown below.
As you complete them, confirm that the service offering you choose shows the
correct information for:
•Network Address Translation (NAT) - enabled or disabled
•Dynamic Host Configuration Protocol (DHCP) - enabled or disabled
•Number of e-mail accounts
All of these things, along with the Gateway IP address and subnet mask, affect
how you configure your operating system network properties. Read Chapter 3 to
learn more.
If you need more information about your service offering, refer to the materials
you have already received regarding your service offering, or reviewed when
you placed your order. If you have further questions, call your service provider.
In addition, the final screen will show your site ID, Gateway IP address, and
subnet mask. Record these on the cover of this manual.
The subscriber
agreement
The first screen you will see is the subscriber agreement. You will be asked to
click OK to approve it.
Figure 1: Subscriber agreement

DW6000 installation and components 3
Customer and payment
information
The next screen asks you to input your customer and payment information.
Figure 2: Customer and payment information

4DW6000 installation and components
Service offerings The next screen describes service offerings. Review the one you are purchasing
for whether NAT, DHCP, and firewall are enabled or disabled, and the number
of e-mail accounts.
Confirmation and
Gateway IP address
The final screen displays the site ID and your Gateway IP address and subnet
mask. Record these on the front cover of this manual.
Notice the screen refers to “terminal” IP address and “terminal” subnet mask.
Do not be confused by this minor difference in terminology. The items refer to
the Gateway IP address and subnet mask.
Figure 3: Service offerings
Figure 4: Registration information

DW6000 installation and components 5
DW6000 components Your DW6000 was completely assembled by the professional installer. Should
you need to move it to another location, you would not have to disassemble it.
You would simply disconnect the receive, transmit, and Ethernet cables and
unplug it from the wall outlet or surge protector. Then reconnect them as shown
below.
CAUTION
• Keep the DW6000 in a well-ventilated space. Do not place anything on
top of it. Doing so may reduce heat dissipation and cause operational
problems or damage the unit.
• Do not install near any heat sources, such as radiators, heat registers,
stoves, or other apparatus (including amplifiers) that produce heat.
• Never unplug the power cord from the DW6000 while it is powered on.
Always disconnect the power cord from the wall outlet or surge
protector.
Figure 5: DW6000
Ethernet card
AC power
cord
DC power
cord
Power
supply
Ethernet cable
Transmit cable
eceive cable

6DW6000 installation and components
How the DW6000
works
The DW6000, in combination with an antenna, provides satellite connectivity
for multiple computers on a local area network (LAN). Because the satellite
access software is on the DW6000, there is no need to load any other software
on your computer.
If you connect the DW6000 to a LAN, you must
•Install and configure an Ethernet hub
•Install and configure a network interface card (NIC) in each computer you
want to connect to the network
•Connect the computers to the Ethernet hub with Ethernet cable
Ethernet hubs and cables, and NICS, can be purchased at most computer supply
stores or outlets. They are relatively cheap and easy to install.
Select an Ethernet hub based on how many computers or other devices you will
connect to the network, and how fast you need the data connection to be. (In
network terminology, each computer connected to the network is called a host.)
You may decide that an older 10Mbps Ethernet connection will meet your
needs. However, if the users on your network will share large files or play
computer games, you may wish to install a 100Mbps Ethernet hub. Some hubs
enable the network to use both speeds.
Cat5 (Category 5) Ethernet cable is the minimum recommended and supports
Fast Ethernet (100Mbps). If you think that the network or devices on the
network may use the recently developed Gigabit Ethernet (1Gbps) in the future,
you may want to consider installing Cat5e Ethernet cable.
Figure 1 shows how the DW6000 receives and transmits satellite signals. The
DW6000 is independent of operating platforms. Whether your computers use
Windows®, Unix, Linux®, or is a MacIntosh®, they can surf the Internet now
that they are connected to the DW6000. The DW6000 can also be used with
devices other than computers, such as point-of-sale (POS) terminals or credit
verification devices.
Figure 6: Remote site with DW6000 installed
Inroute
Outroute
Antenna
DI ECWAY
Network
Operations
Center (NOC)
Satellite
Gateway
PC
Mac
Unix
Linux
POS terminal
or other device
Network
hub
Internet
G-25787 F
04/28/03

DW6000 installation and components 7
Professional
installation or service
requirement
Professional installation and service of the two-way antenna assembly is
required by the Federal Communications Commission because the antenna
transmits radio frequency (RF) energy.
The two-way antenna assembly must be installed in a location or manner not
readily accessible to children.
The two-way antenna assembly must be installed at least 5 feet (1.5 meters)
above ground level or any nearby surface on which a person could sit or stand.
CAUTION
• The two-way antenna assembly emits radio frequency
energy when in the transmit mode.
• Unplug indoor power connection before performing
maintenance or adding upgrades to any antenna
components.
• To avoid risk of injury, do not place head or other body
parts between feed horn and reflector when system is
operational.
Prohibited area
(when operational)

8DW6000 installation and components

The User Interface 9
The User Interface 2
The DW6000 has an internal Web server that supports the User Interface. The
User Interface can be accessed from any computer on the network via a Web
browser. It provides information about system status, system configuration, and
online documentation. Access it to obtain status and status change information,
if the DW6000 doesn’t seem to be functioning properly, to find system
information for configuring networks, or to check system performance. Clicking
on items highlighted in blue displays help information or other documentation.
If at any time you are unable to access the User Interface, take the steps below.
•Make sure the DW6000 is powered up. The STATUS and READY LEDs
should be lit continuously. If they are not, power cycle the DW6000 by
unplugging the power cord from the wall outlet or surge protector, waiting
10 seconds, and plugging it back in.
•If the User Interface is still not accessible, check the Ethernet cable
connection from the computer to the DW6000. Check that the power
adapter is securely attached to the receive and DW6000. Also check the
computer’s network configuration.
•If the User Interface is still not available, conduct a connectivity test or ping
the unit. For details, see The Connectivity Test Link on page 15.
•If the User Interface is still not available, contact technical support.
Note: Each DW6000’s software is updated periodically via
satellite link. The updates should be reflected in User Interface
Help if they are not documented in this manual. Always refer to
User Interface Help and the latest version of this manual for the
latest information about the User Interface and DW6000 software.

10 The User Interface
How to access the
User Interface
The User Interface is accessed through any browser, such as Internet Explorer or
Netscape. Follow the steps below to set up an entry for the User Interface in a
browser. The steps are written for Internet Explorer or Netscape, but you can use
a similar procedure for any browser.
1. Go to Start→Programs→Internet Explorer (or Netscape). The browser
interface appears.
2. Place the cursor in the Internet Explorer Address bar or the Netscape
Location Bar.
3. Type http://192.168.0.1
4. Press ENTER.The User Interface Home screen appears. See Figure 7.
If the Internet address
does not work
If the IP address does not work, check that your computer is configured to
obtain IP addresses automatically. If not, follow the instructions in Chapter 3 –
Configuring network settings and e-mail to configure DHCP to obtain addresses
automatically. Restart the computer and try accessing the User Interface again.
If you cannot access the User Interface, try to ping the DW6000 to confirm it is
connected to the network and functioning.
1. In Windows, open the Run dialog box by selecting Start→Run. Type
Command and click OK.
2. Type ping 192.168.0.1. Press Enter.
3. If the client fails to receive a response to its ping, the computer will report
that no packets were received. There are issues with either the network
hardware or configuration. Check the LAN connections and refer to the
instructions that were provided with the network hardware, and retry the
ping test.
Figure 7: User Interface Home screen

The User Interface 11
The Home screen The Home screen has system indicators across the top. There are links in by
main body of the page.
System indicators The system indicators consist of the following. If an indicator is colored green,
the DW6000 is functioning properly. If there is a problem, it is colored red and
the word “PROBLEM” appears below it. See Figure 8.
•System status reports on signal strength and transmit, receive, software
download, commission, and TCP acceleration status.
•Reception info reports data on DW6000 receive functions. It also indicates if
the receive function is working properly.
•Transmission info reports data on DW6000 transmit functions. It also
indicates if the transmit function is working properly.
•System info provides information such as the DW6000 IP address, subnet
mask, site ID, and what features are enabled. Print out the System info
page. The page will be useful if you contact technical support.
Links The links consist of the following.
•View System Status- shows the same screen as when you click on the
System Status indicator.
•View Help Topics - provides an extensive help library. This guide does not
document everything in the User Interface, which contains much useful
information in its Help section.
•Contact Tech Support - directs you how to contact technical support. May
vary by service plan.
•Connectivity test - tests DW6000 satellite connectivity with the NOC.
myDIRECWAY - if part of the service plan, connects user to
myDIRECWAY.com, where they can register for additional features or
information. (The feature is shown in these example screens.)
Figure 8: PROBLEM is reported

12 The User Interface
System Status The System Status screen displays the fields described below.
•Signal strength - receive signal strength. A value of 30 or less indicates a
signal is not being received.
•Transmit status - indicates if signals are being transmitted. Clicking on the
status message displays an explanation of the TxCode status code.
•Receive status - indicates if signals are being received. Clicking on the
status message displays an explanation of the RxCode status code.
•Software Download Status - indicates status of software download.
•Commission Status - indicates if unit is commissioned.
•TCP Acceleration Status - indicates if TCP is enabled.
Reception Info The Reception Info screen displays the fields described below.
•Receive status - reports the operational status of the DW6000. Clicking on
the blue status message displays an explanation of the RxCode status code.
•Frames received- reports the number of frames received.
•Frames with Errors- reports the number of frames received with errors. A
nonzero value indicates a problem with receiving.
•Bad Key Frames- indicates error in keys. A nonzero value indicates a
problem with receiving.
Note: Data sent over the Ethernet exists in the form of frames. An Ethernet frame
contains a header, a data section, and a footer. The Ethernet header contains the
addresses of both the intended recipient and the sender. Data sent over the Ethernet
is automatically broadcast to all devices on the network. By comparing their
Ethernet address against the address in the frame header, each Ethernet device tests
each frame to determine if it was intended for them and reads or discards the frame
as appropriate.
Figure 9: Reception Info screen

The User Interface 13
Transmission Info The Transmission Info screen displays the fields described below.
•Transmit status - reports the operational status of the DW6000. Clicking on
the blue status message displays an explanation of the RxCode status code.
•Number of successful transmissions- reports the number of frames sent.
•Number of failed transmissions- reports the number of frames that could not
be send. A nonzero value indicates a problem with transmitting.
•Number of packets submitted for transmission- indicates total number of
packets submitted for transmission.
Figure 10: Transmission Info screen

14 The User Interface
System Information The System Information screen displays a number of fields. While all the
information may be useful at some time, the most important is discussed below.
Note: Print the System Information screen and save it. It will be helpful should
you need to call your service provider and not be able to access the User Interface.
•DW6000 Info section
–Serial number - needed to identify customer’s unit when
troubleshooting.
–Software creation date - date the version was created.
–Software release number - version of the software on the DW6000.
–IP Address - use this as the default DW6000 on the computers
connected to the DW6000.
–Subnet Mask - use this as the default DW6000 on the computers
connected to the DW6000.
–Site ID - Site identification number.
•Satellite section
–Longitude - displays the satellite’s longitude.
–Receive Polarization - polarization orientation, which is either
horizontal or vertical.
•Software Configuration section- Turbo Page, NAT, and DHCP are enabled
or disabled as per a customer’s service offering and cannot be changed by
the customer.
–Network Address Translation (NAT) - typically used to allow
multiple computers to share a single address on the Internet. It also allows
preconfigured remote networks to be integrated easily with the
DIRECWAY network.
–Dynamic Host Configuration Protocol (DHCP) if enabled, this
simplifies the network configuration of the computers. The computers
just need to be set up to “Obtain IP address automatically.”
–Turbo Page - if enabled, speeds processing of data.
–
Figure 11: System Information; print and save this screen