Hughes Network HUGHES DW6000 User manual

1033294-0001
Revision A.04
8/06/03
Draft
User Guide
DW6000

Copyright © 2003 Hughes Network Systems, Inc., a wholly
owned subsidiary of Hughes Electronics Corporation
All rights reserved. This publication and its contents are proprietary
to Hughes Network Systems, Inc., a wholly owned subsidiary of
Hughes Electronics Corporation. No part of this publication may be
reproduced in any form or by any means without the written
permission of Hughes Network Systems, Inc., 11717 Exploration
Lane, Germantown, Maryland 20876.
Hughes Network Systems, Inc. has made every effort to ensure the
correctness and completeness of the material in this document.
Hughes Network Systems, Inc. shall not be liable for errors
contained herein. The information in this document is subject to
change without notice. Hughes Network Systems, Inc. makes no
warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a
particular purpose
Trademarks
All trademarks, marks, names, or product names referenced in this
publication are the property of their respective owners, and Hughes
Network Systems, Inc. neither endorses nor otherwise sponsors
any such products or services referred to herein
Safety information
Notes, cautions, and warnings, defined as follows, are used
throughout this guide to help you become familiar with possible
safety and equipment hazards.
Note: A note presents additional information.
DANGER
Indicates an imminent shock hazard that, if not
avoided, will result in death or severe personal injury
caused by electric shock.
WARNING
Indicates a shock hazard or unsafe practice that, if
not avoided, could result in death or severe personal
injury.
DANGER
Indicates an imminent hazard or unsafe practice that,
if not avoided, will result in death or severe personal
injury.
WARNING
Indicates a hazard or unsafe practice that, if not
avoided, could result in death or severe personal
injury.
CAUTION
Indicates a hazard or unsafe practice that might
result in moderate or minor personal injury.
CAUTION
Indicates a hazard or unsafe practice that might
result in property damage.

iii
Declaration of Conformity
Standards to which Conformity is declared: FCC Part 15
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.
Responsible Party’s name: Hughes Network Systems, Inc.
Address: 11717 Exploration Lane, Germantown, MD 20876
Telephone: 866-DIRECWAY (347-3292)
Trade Name: HUGHES
Type of Equipment: Two-Way DIRECWAY System (VSAT Product Category); Satellite Modem
Model Numbers: DW6000
Part Numbers: 1032921-0002
Declaration of Conformity
Standards to which Conformity is delcared: FCC Part 68
Satellite Dish Antenna Grounding – The outdoor satellite dish antenna used to receive satellite signals and the cable used to connect the satellite dish
antenna to the indoor receiving unit are required to comply with local installation codes and the appropriate sections of the National Electric Code (NEC)
and in particular Article 810-15, which covers proper installation and grounding of television receiving equipment, as well as to Article 820-33, which
specifies that the satellite dish antenna cable ground shall be connected to the grounding system of the building as close to the point of cable entry as
practical. These codes require proper grounding of the metal structure of the outdoor satellite dish antenna and grounding of the connecting cable at a point
where it enters the house (or other building). If you are having a professional installer perform the installation, the installer must observe installation codes.
This manual contains instructions on how to make the installation in compliance with the NEC. If additional local installation codes apply, contact local
inspection authorities.
Example of Antenna Grounding according to the National Electrical Code instructions contained in “Radio and Television
Equipment”.
Note: The DIRECWAY Receiver must be grounded through the satellite/ local antenna cable before plugging into the power source, and it must remain
grounded thereafter.
Ground
clamp
Electric
service
equipment
Ground
clamps
Power service
grounding electrode
Grounding
conductor
Coaxial cable
Grounding block
Coaxial cable

iv
EU DECLARATION

v
Contents
DW6000 installation and components. . . . . 1
Contact information. . . . . . . . . . . . . . . . . . . . . . . . . 1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . 1
Before the installer leaves . . . . . . . . . . . . . . . . . . . . 1
Installation, your service offering, and recording the site
ID, Gateway IP address, and subnet mask . . . . . . .2
The subscriber agreement . . . . . . . . . . . . . . . . . . 2
Customer and payment information . . . . . . . . . . 3
Service offerings . . . . . . . . . . . . . . . . . . . . . . . . . 4
Confirmation and Gateway IP address . . . . . . . . 4
DW6000 components . . . . . . . . . . . . . . . . . . . . . . . 5
How the DW6000 works. . . . . . . . . . . . . . . . . . . . . 6
Professional installation or service requirement . . . 7
The User Interface . . . . . . . . . . . . . . . . . . . . 9
How to access the User Interface10
If the Internet address does not work . . . . . . . . 10
The Home screen. . . . . . . . . . . . . . . . . . . . . . . . . . 11
System indicators . . . . . . . . . . . . . . . . . . . . . . . 11
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Reception Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Transmission Info . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Information . . . . . . . . . . . . . . . . . . . . . . . . 14
The Connectivity Test Link. . . . . . . . . . . . . . . . . . 15
Network Operations Center (NOC) Connectivity15
Internet Connectivity . . . . . . . . . . . . . . . . . . . . . 16
The Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
myDIRECWAY . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring network settings and e-mail . .19
Configuring Windows for a DW6000
with a static IP address . . . . . . . . . . . . . . . . . . . . . 19
Windows 98SEor ME . . . . . . . . . . . . . . . . . . . . 21
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 22
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring Windows when DHCP is enabled . . 27
Windows 98SE and ME . . . . . . . . . . . . . . . . . . 27
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 29
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring a DW6000 with a static IP address on a
MacIntosh® System . . . . . . . . . . . . . . . . . . . . . . . 33
Configuring a DW6000 with a static IP address on a
MacIntosh System. . . . . . . . . . . . . . . . . . . . . . . . . 34
Configuring DIRECWAY® e-mail . . . . . . . . . . . 36
Outlook Express . . . . . . . . . . . . . . . . . . . . . . . . 36
Microsoft Outlook 2000 . . . . . . . . . . . . . . . . . . 39
Microsoft Outlook 2002 . . . . . . . . . . . . . . . . . . 39
Eudora . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
DW6000 LEDs and Troubleshooting . . . . .43
The DW6000 LEDs . . . . . . . . . . . . . . . . . . . . . . . 43
Fatal Error Indication . . . . . . . . . . . . . . . . . . . . . . 43
Weather and Signal Strength . . . . . . . . . . . . . . . . 43
DW6000 LED operation. . . . . . . . . . . . . . . . . . . . 45
Normal operation, no transmit or receive . . . . . 45
Normal operation, data being sent and received45
Problem: All five LEDs blink in unison . . . . . . 45
Problem: Receive LED not on . . . . . . . . . . . . . 46
Problem: System LED not lit . . . . . . . . . . . . . . 47
Problem: Power LED not on. . . . . . . . . . . . . . . 47
Problem: Power LED blinking . . . . . . . . . . . . . 47
The pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . 48

vi

DW6000 installation and components 1
DW6000 installation and components 1
Congratulations on your purchase of a DIRECWAY®DW6000! After your unit
has been professionally installed, you will be able to click on a browser and surf
the Internet. You will also be able to operate a local area network (LAN) after
you configure your computers with network interface cards (NICs), connect
them with Ethernet cable, and configure your computers’ operating system
network properties.
The DW6000 User Interface provides system information, such as your
Gateway IP (Internet protocol) address and subnet mask, that is necessary for
configuring your network. It also provides help files. The User Interface is
explained in Chapter 2.
Note: The DW6000 series includes units with different model numbers, such as
DW6020. Models may have different hardware configurations that do not affect the
way the unit is operated. Any reference to "DW6000" is this manual applies to all
DW60X0 model numbers.
Contact information Should you have questions about your installation or DW6000, contact your
service provider.
System requirements Please verify that your computer system meets the following requirements
before proceeding.
•Ethernet interface, including configured NIC, installed on at least one
computer. See Chapter 3 for information about configuring operating
system network settings.
•Analog telephone line (if not using satellite-based commissioning (SBC) for
system installation).
•If you are connecting the DW6000 to a network, you must install and
configure an Ethernet hub.
Before the installer
leaves
Before the installer leaves, make sure:
•The installer has provided your site ID, Gateway IP address, and subnet
mask, and that these are written in the spaces provided on the cover of this
manual. You must record this information so it is available in case the
DW6000 is not functioning and you cannot access it. You need the site ID
when you communicate with technical support. You need the Gateway IP
address and subnet mask to configure your operating system network
properties. Read Chapter 3 to learn how these are used.
•The installer has clearly labeled the receive coaxial cable and the transmit
coaxial cable. See Chapter 7 for diagrams that show where these cables
attach to the DW6000.
•Verify the DW6000 is operating correctly by surfing the Internet. Launch a
browser and surf to a known Web site, such as Yahoo, CNN.com, or some
Web site you regularly visit. If you can surf the Internet, your DW6000 is
working properly.

2DW6000 installation and components
Installation, your
service offering, and
recording the site ID,
Gateway IP address,
and subnet mask
During the installation process, the installer will ask you to complete some
subscription screens. These are shown below.
As you complete them, confirm that the service offering you choose shows the
correct information for:
•Network Address Translation (NAT) - enabled or disabled
•Dynamic Host Configuration Protocol (DHCP) - enabled or disabled
•Number of e-mail accounts
All of these things, along with the Gateway IP address and subnet mask, affect
how you configure your operating system network properties. Read Chapter 3 to
learn more.
If you need more information about your service offering, refer to the materials
you have already received regarding your service offering, or reviewed when
you placed your order. If you have further questions, call your service provider.
In addition, the final screen will show your site ID, Gateway IP address, and
subnet mask. Record these on the cover of this manual.
The subscriber
agreement
The first screen you will see is the subscriber agreement. You will be asked to
click OK to approve it.
Figure 1: Subscriber agreement

DW6000 installation and components 3
Customer and payment
information
The next screen asks you to input your customer and payment information.
Figure 2: Customer and payment information

4DW6000 installation and components
Service offerings The next screen describes service offerings. Review the one you are purchasing
for whether NAT, DHCP, and firewall are enabled or disabled, and the number
of e-mail accounts.
Confirmation and
Gateway IP address
The final screen displays the site ID and your Gateway IP address and subnet
mask. Record these on the front cover of this manual.
Notice the screen refers to “terminal” IP address and “terminal” subnet mask.
Do not be confused by this minor difference in terminology. The items refer to
the Gateway IP address and subnet mask.
Figure 3: Service offerings
Figure 4: Registration information