HYPERVOLT Home 2.0 User manual

User Guide - English
Hypervolt Home
7kW AC
Proudly designed and manufactured in Britain

2
Safety Notice 3
Legal Notice 4
Safety Precautions 17
Declaration of Conformity
Hypervolt Service
Technical Sheet
24
26
20
Get to know your Hypervolt Home 5
Using your Hypervolt 7
Troubleshooting 11
Table of Contents

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Safety First
Safety Notice
The user must read and fully understand the safety
instructions provided. Disregard of or actions contrary to
the safety information and instructions contained in this
manual and printed on the device may lead to electric
shock, re and/or severe injury and either damage to the
vehicle or to the Hypervolt Home device.
The installation of the Hypervolt Home device must be performed
by a qualied electrician in accordance with the local wiring and
building regulations. The relevant information, which is provided in
the ‘Installation Guide’, does not relieve the user of responsibility to
follow all applicable norms and standards or local regulations that
may apply.
Any resulting damage from such actions will unfortunately not be
covered by your standard warranty.
The Hypervolt Home charger device has been designed, developed and
manufactured to satisfy requirements, safety dispositions and norms in
accordance with the directives presented in the declaration of conformity.

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Legal Notice
This document is intended to be used as a reference
guide for the operation of the charger. The product images
shown are for illustration purposes only and may not be an
exact representation of the product.
Hypervolt Limited reserves the right to make changes
to the specications and processes of the product and
documentation at any time and without prior notice.
Important information for the correct disposal of the product in
accordance with Directive 2012/19/EC.
At the end of its useful life, the product should not be disposed of as
urban waste.
It must be taken to a collection center for special and differentiated
disposal or to a distributor that provides this service.
Legal Notice

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Get to know your Hypervolt Home
Outer LED Ring
Charging Cable
Charging Plug
LED Status Indicator

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Get to know your Hypervolt Home
Status light indicators...
Blue: Stand-by
Green: Charging
Purple: Scheduled
Charging
Red, ashing: Fault
White (ring): Hotspot
Mode
No light: Device is off
The charger is
ready to start a
charging session.
Charging is
in progress.
Ready to start
charging, waiting
for a time you have
scheduled.
There is an issue with
the charging session.
Check status in the
Hypervolt app.
If there are no lights
on, check if power is
available at the source.
No internet - requires
conguring a network
connection.

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Using your Hypervolt
1Before a charging session
You will know your Hypervolt Home 2.0 charger is ready for
action when it displays a solid BLUE light. This indicates the
device is powered up and ready to connect to your vehicle.
To learn more about charging modes and set your preferences, visit the Hypervolt app.

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Using your Hypervolt
2
3
Plug the charging plug into your
vehicle’s charge port. Within a few
seconds you should hear the safety
latch locking the charging connector
in place. If the Hypervolt is in Plug and
Charge mode the charging session
will start right away, and the Hypervolt
will display a solid GREEN light to
indicate that your vehicle is charging.
To end a charging session, use the in-
car control to stop the charging or use
the Hypervolt app.
Scheduling a charging session
Starting a charging session
If you would like to schedule
charging to start later instead of right
away: select Schedule Charge mode
in the App, set the charging times,
and then plug your charger into
your vehicle. Once plugged in, your
Hypervolt Home will display PURPLE
lights. This means it is ready to
charge, but is waiting until the time
you have scheduled before starting.

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Using your Hypervolt
No Lights Showing
If the charger displays no lights you must check if power is available
to the device. Check any fuses/switches which your electrician has
installed and make sure they are all switched on. If you are sure the
device is receiving power but there are no lights showing, contact
your installer.
In case of...

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Using your Hypervolt
Alert/Fault
In the unlikely event of a fault during your charging session the
Hypervolt will display a pulsing RED light. With 90% of faults, checking
the troubleshooting guide below will resolve the issue in no time. If
connected to the internet the Hypervolt charger will have already sent
diagnostics information to the HyperCloud, and our tech team has
been notied of the issue.
In case of...

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Troubleshooting
What to do if ...
1. The charging station is unlocked in my app but
appears off and no lights are on
This could mean that there is no power reaching your Hypervolt
charger. It is usually as simple as a circuit breaker that is off or has
tripped. Check the circuit breaker in your fuse board/consumer
unit and make sure that it is ON. Press the test button on the circuit
breaker to test that it works.
If you have checked the circuit breakers of your device unit but the
Hypervolt charger is still off?
Contact your installer.

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Troubleshooting
2. The charging cable does not disconnect from the car
The Hypervolt Home device is unfortunately not responsible for locking
the cable inside your vehicle charge port. It is the electric vehicle
which must release the charging port lock in order to allow the cable
to be safely disconnected. In this case, the vehicle has not ended the
charging session.
You must end the charging session from the vehicle before removing
the charging cable. Check the vehicle user guide in order to
ascertain how this is done for your particular make and model.
Although each vehicle has a different technique for ending the
charging session, most charge port unlock buttons can be found in
the vehicle’s centre console between the two front seats, or by the
driver’s door.
What to do if ...

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Troubleshooting
There are a few reasons why a charging session might not start:
• The vehicle is scheduled to charge at a later time.
• The vehicle is fully charged, hence it cannot charge anymore.
• The vehicle may have an error, check the vehicle for any messages.
• The charging plug is not connected properly, unplug the charging
plug and re-connect.
• The charging plug may be dirty or damaged, ensure that it is in
good condition.
3. The charging session does not start

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Troubleshooting
4. The charging session nished earlier than expected
and my car battery is not full
Check whether your vehicle has a maximum charge limit set which
prevents the battery charging to full. Some vehicles have this setting
in order to reduce charging times and congestion at motorway
charging stations, and in some vehicles you are able to remove the
limit. Consult your vehicle’s manual.
If there is a power outage during your charge session, charging your
vehicle will resume automatically as soon as power is available to
the Hypervolt.

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6. The vehicle charges at a lower power than expected
Check the specication of your vehicle make and model and verify
the maximum power gures for AC Mode 3 charging. Some vehicles
have a maximum charging power of less than what the Hypervolt
Home can deliver: 32A. If the vehicle always charges at a lower power
than specied for its make and model, and has never charged at a
higher power, check whether a power limitation has been enabled
during your installation.
5. The charging time is greater than expected
When a vehicle’s charging session is almost complete it is normal for
the charging speed and power to begin to decrease.
Check your vehicle’s dashboard for an indication of the charging
power and whether it is at the level you expect it to be.
What to do if ...
Troubleshooting

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7. The charger is displaying a pulsing red light
The Hypervolt Home has detected a problem during your charging
session or with your device. If connected to the internet, Hypervolt will
have already received diagnostics information and our tech team
has been notied of your issue.
Check further information on the status of your device in the
Hypervolt app.
Problem still not solved?
Contact us at [email protected]
Troubleshooting

17
Safety Precautions
Safety Instructions
To ensure a seamless and trouble-free experience while
using your smart Hypervolt charger, take a minute to
read the following safety advice:
• Do not operate if physical defects such as cracks, breaks,
corrosion, or other damage are observed. In this case, contact us
should you have any doubt.
• Only an authorised specialist and qualied personnel may open,
disassemble, repair, alter or modify your Hypervolt charger.
• Do not remove any symbols or parts from the device, including
safety symbols, warning notices, rating plates, identication plates
or cable markings.
• Hypervolt Home chargers can only be used under the
operating parameters specied and within -25O C to 40O C
ambient temperature.
• Do not open the cover in the rain.

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Safety Precautions
Safety Instructions
Always check the charging cable and the contacts for damage
and contamination before use.
Never use a damaged charging cable.
Never use contacts that are dirty or wet.
Only connect the plug to a suitable vehicle inlet.
After the charging session has ended, simply unplug the
charging plug from your vehicle. Never use excessive force
to disconnect the vehicle connector from the inlet. If you are
having trouble removing your charging plug, consult the
troubleshooting guide in this manual.
Depending on the vehicle, the time to complete the charging
process and the duration of unlocking may vary.

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Depending on the vehicle, the time to complete the charging
process and the duration of unlocking may vary.
Some vehicles can be started with the charging cable
connected. Be sure to unplug before driving off.
Never use the charging cable with an extension cable or an
adapter unless explicitly allowed to do so.
Keep the charging cable out of the reach of children.
Be careful with the plug, do not step or drive on it or on
the cable.
Uncoil the entire cable length from the charger prior to
connecting to vehicle.
Safety Precautions
Safety Instructions

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Technical Sheet
Compatibility
Hypervolt Home units are compatible with the Mode 3 charging standard and have
been tested with the vehicles listed on our website.
328
mm
101
mm
243
mm