I-CAN 3810T User manual

INTERACTIVE USER GUIDE
GETTING STARTED
INTERACTIVE USER GUIDE

INTERACTIVE USER GUIDE
HOME
SAFETY FIRST 3
INTRODUCTION 4
- About Your Receiver 4
(Set Top Box)
- What is HDTV? 4
YOUR RECEIVER 5
- Front Panel 5
- Back Panel 5
- Connectivity Diagrams 6
• TV Connections 7
• Surround Sound 7
• Smart Card 7
REMOTE CONTROL 8
HOW TO SET UP YOUR RECEIVER 9
- Changing Resolution 9
- First Time Installation 9
• Select On-screen Language 9
• Antenna Power 9
• Select TV Screen Format 9
• Channel Numbering Method 9
• Channel Search 10
TV SETTINGS 10
- TV Screen Format 10
- Display Format 10
- Language Options 10
- Banner Duration 10
- Screen Saver 10
BASIC FUNCTIONALITY 11
- What is Channel Banner? 11
• Extended Information 11
(on programs)
• Channel Banner Icons 12
- More Information 12
- How to Change Channels 12
- How to Change Program Options 12
- Channel Lists 13
•
How to Create a new Channel List 13
• How to Change Channel List 13
PARENTAL CONTROL 14
- How to Lock a Program/Channel 14
• Parental Level 14
• Channel Level 14
• How to change your PIN code 14
PAUSE TV 15
- Choosing USB Memory Sticks 15
- Formatting the USB Memory Stick 16
INTERACTIVE APPLICATIONS 17
AND INTERNET SET UP
- Interactive Applications 17
- Internet Set Up 17
OTHER FUNCTIONS 18
- Software Upgrade 18
- Factory Reset 18
BEFORE REQUESTING SERVICE 18
TROUBLESHOOTING 19
- General Issues 19
- Installation Issues 19
- Audio and Video Issues 20
2
CONTENTS
To use interactive features, please
click on table of contents item to
access the topic directly, click on
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home

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SAFETY FIRST
This receiver has an external power supply in the range of 100 to
240V AC, 50/60 Hz. Ensure you plug the power input lead into a
standard AC wall outlet, and not any DC power source. Remember
that contact with the AC power supply can be lethal.
Ensure that all cables, including the power input lead, are inserted
properly into the receiver before connecting it to the AC power
supply. Similarly always unplug the receiver from the power
supply first, before disconnecting cables from the receiver or
reconnecting them.
Never attempt to repair or reconstruct the receiver yourself. You
can get a serious electric shock if you attempt to open the casing.
Be extremely careful if this receiver gets wet for any reason.
Immediately unplug it from the mains supply.
MAINTENANCE
From time to time you may wish to clean your receiver. Firstly
disconnect the receiver from the power supply and then use a
soft, dry cloth. For very dirty surfaces, dip the soft cloth in a weak
soap-and-water solution and wring well. Then dry off with a soft,
dry cloth.
Never use alcohol, paint thinner, or any chemically treated cloth,
to clean your receiver. Such chemicals may damage its finish.
DO
•If any object falls into the casing, unplug the receiver and have
it checked by a qualified technician.
•Allow adequate air circulation around the unit to prevent
internal heat build-up. Do not place the unit next to a radiator
or any heat source, and make sure that the air vents are
left clear.
DO NOT
•Do not expose the receiver to extreme temperatures, direct
sunlight, or high humidity.
•Do not place any objects on top of the receiver since that could
restrict air circulation.
•Do not place the receiver on fabric furnishings, carpets or other
flammable materials.
Removing the cover of the receiver may lead
to a severe and potentially fatal electric shock
This digital receiver has been manufactured to meet international
safety standards. However, safety precautions must be followed to
ensure the safe and reliable operation of the device. Please take note
of the following guidelines to avoid the risk of an electric shock.
Thank you for purchasing an i-CAN 3810T
High Definition TV receiver!

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INTRODUCTION
ABOUT YOUR HIGH DEFINITION RECEIVER
Your receiver allows you to watch programs filmed at High
Definition with much greater picture and sound quality than ever
before. In addition you can do everything you would expect with
a state of the art TV receiver, including the following:
•Watch free-to-air and pay TV channels including scrambled
programs.
•‘Pause TV’ to stop and start programs on demand for watching
at your convenience.
•Full parental control to prevent your children watching
undesirable programs.
•Access to interactive applications such as home shopping, games,
and e-voting (if provided by your TV operator).
•Find your favourite channels quickly on your personal lists.
WHAT IS HDTV?
HDTV (High Definition Television) is a new digital broadcasting
standard bringing you much higher quality video and audio
compared with the previous SDTV (Standard Definition Television)
technology.
You will need a TV capable of displaying HD pictures at full
quality to enjoy HD programs. Such TVs are labelled ‘HD Ready’
or ‘Full HD.’ Check in your TV manual if unsure whether it is
‘HD ready.’
There are several reasons why HDTV provides a superior TV
viewing experience:
1. Higher resolution pictures give smarter images
The picture on your TV screen is made up of dots known as pixels,
and more of them give sharper pictures and display movement
more realistically. The number of such dots on the screen, given
as the number of lines, is a measure of the quality, known as
resolution, and the higher the better. Standard definition pictures
have 576 lines per screen, while HD TVs can display either 720 or
1080 depending on the model.
2. Panoramic picture
HDTV programs look more like films at the cinema, made with a
wider aspect more like the human eye sees the world. The viewer
has the perception of being closer to or more involved in the
action, just like at the cinema.
3. Surround Sound
Many HD programs are broadcast with surround sound, which
combined with the panoramic picture creates a cinema-like
experience, with much higher audio quality than most standard
definition TVs.
4. HDMI Connector
The HDMI connector provided with your receiver transmits the
HDTV pictures and sound to your TV set with total fidelity and at
the best possible resolution. You must check though that your TV
set supports High Definition Content Protection (HDCP), which is
needed for the HDMI connector to work. If the HDMI cable cannot
be used, your receiver can be connected to the TV set with a
conventional SCART cable.

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DISPLAYS
SMARTCARD
READER
MAIL
ERROR
USB
ONLINE
A
B
C
D
FRONT PANEL
Switches your receiver between standby and operating mode.
Displays or leaves the Menu screen.
Changes the video resolution.
In viewing mode, tunes to the next/previous channel.
In the Menu, highlights items or changes settings.
In the Menu, selects items or confirms choices.
Displays channel number, time, resolution,
and also names the actions currently taking place.
Lights up green when the receiver is in operation mode.
Lights up red when the receiver is in standby.
Blinks when a signal arrives from the remote control.
A message has been received from a broadcaster.
An error has occurred.
For future use.
Ethernet connection is active.
A slot for a Smart Card.
BACK PANEL
AAntenna In.
BAntenna Out - RF signal (loop-through).
CS/PDIF Output.
DUSB Port (2.0).
ERJ-45 Input.
FHDMI™ Output.
G2xRCA (audio stereo).
HSCART Output.
IDC Input from external power supply.
YOUR RECEIVER
A B
C D
A B C D E F G H I

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YOUR RECEIVER
CONNECTIVITY DIAGRAM
Antenna Socket
Power Socket
USB Memory Stick

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YOUR RECEIVER
TV CONNECTIONS
There are two options for connecting your HDTV receiver to the
TV set:
•The HDMI cable delivers the highest quality picture and audio,
without any loss of signal information, and with automatic
detection of the best resolution your TV set can display. But
this requires support for the High Bandwidth Digital Content
Protection (HDCP) standard from your TV set.
•If the HDMI set cannot be used, connect your TV set and receiver
with the standard SCART cable provided.
SURROUND SOUND
You can connect a home cinema system to your receiver with
an S/PDIF digital audio cable for complete surround sound (not
provided with this product).
SMARTCARD
You need a SmartCard to watch scrambled channels with many
PayTV services. Insert the card gently into the slot as shown.
The chip should face downwards, and the card’s arrow symbol
should point inwards.
The card is fragile, so please take care of it as follows:
•Do not bend or twist the card.
•Do not expose the card to heat or sunlight.
•After inserting it, only remove the card when
absolutely necessary.
•If the card needs cleaning, use a soft, dry tissue.

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REMOTE CONTROL
Displays Program Guide.
Switches between: Channel
Banner and Channel Banner
with Extended Information.
In the Menu screens, displays
help texts.
In the Channel Banner,
they scroll channel information
up/down while the receiver
remains tuned to the current
channel. In the Menu,
highlight items.
In the Channel Banner, they
switch between the current
program information and the
next program information. In
the Menu, changes settings.
In ‘Pause TV’ LEFT rewinds the
recorded content, while RIGHT
fast-forwards it.
Selects the currently
highlighted item or confirms
choices. In ‘Pause TV’ mode
(where you may be watching a
program some time after it was
transmitted) you may press this
button to catch up with the live
broadcast.
In viewing mode, alternates
between the current and
previous program. In the
Menu, returns to the previous
screen. In ‘Pause TV’ mode
(where you may be watching
a program some time after it
was transmitted), you may press
this button to switch ‘Pause
TV’ off and catch up with live
broadcast.
Returns to normal viewing.
Used in external applications.
Displays window with
interactive applications.
Displays teletext if available.
Switches between TV and
Radio mode.
Changes the video resolution.
Button Action
Switches your receiver between
standby and operating modes.
Number buttons allow you to
select channels or input a PIN
code. The default PIN code
is 1234.
Mutes the sound.
Displays the Program Options
menu.
Displays the Menu screen.
Increases/decreases audio
volume.
In viewing mode, or in the
Channel Banner, tunes to the
next/previous channel. In the
Channel List, they scroll up or
down the list page.
Displays the Channel List.
Select the list by pressing
During normal viewing switches
to ‘Pause TV’ mode where you
can delay a program when you
want and catch up later. Press
again in ‘Pause TV’ mode to
stop the program. Press once
more to resume watching from
the paused position.
Button Action Button Action

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HOW TO SET UP YOUR RECEIVER
The LED indicator on the front panel will light up to confirm
you have connected your receiver correctly to the TV set and
plugged into the mains. The Welcome Screen should then appear
on your TV screen after a few seconds. Wait until this Welcome
Screen disappears and is replaced by the Select On-Screen
Language screen. If however the Welcome Screen does not appear
in the first place, this may indicate that the receiver’s resolution
should be changed.
CHANGING RESOLUTION
If necessary change the resolution by pressing twice the button
on the remote control or on the front panel. Press the button once
to show the current resolution mode on both the receiver’s display
and on the TV screen. Press this button again to change the mode
- the name of the new mode will blink for a few seconds while this
is happening.
FIRST TIME INSTALLATION
Select On-screen Language
The Select On-screen Language screen allows you to set the
language you want to display on-screen information.
Press or to highlight the on-screen language and press
to make your selection.
Please note that you can also change the on-screen language in the Language
Options screen (Select Your Preferences from the Main Menu).
Antenna Power
This switch is for use if you have an active, or powered, antenna to
amplify the signal, and if this antenna uses the receiver’s 5V power
supply. You then set the Antenna Power to On, but then you must
not connect the antenna to the mains.
Please note that you can also change antenna power settings in the
‘Systems Settings’ menu, choosing Installation, and then System Settings.
Select TV Screen Format
This window allows you to adjust the shape of your TV display.
Channel Numbering Method
You can arrange your channels in two ways.
•If you choose Broadcaster Preferences, the channels will be
numbered as the broadcaster set them.
•If you choose Regular Numbering, the channels will be numbered
in the order they are found during the channel search process.
Changing to DVI mode
Your receiver supports two standards for transmitting high
definition signals to your TV, HDMI (High Definition Multimedia
Interface), and DVI (Digital Visual Interface). HD ready TVs usually
support HDMI, but you can toggle between the two modes using
the button. So to change your receiver from HDMI mode
to DVI mode press and hold the button until you see ‘DVI’
displayed on the front panel. Similarly press and hold the
button to change from DVI to HDMI.
SETTING UP

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TV SETTINGS
Channel Search
When your receiver has finished the Channel Search process, it will
inform you how many channels have been found. You can then
press to select the first TV channel.
Please note that your receiver will automatically select any action you have
highlighted after 10 seconds if you have not chosen the item yourself in that time.
TV SETTINGS
TV SCREEN FORMAT
You can use the receiver’s TV Screen Format option to adjust to the
format of your TV.
DISPLAY FORMAT
If your TV display format conflicts with the format of the program
currently broadcast, you can change the way your receiver
transforms the picture to make it fit better. You can choose
between Full Screen, Letter-Box and Pan-Scan.
LANGUAGE OPTIONS
The Language Options screen (go to Menu then Your Preferences
then Language Options) allows you to select options for your
chosen languages.
•On-screen Language - specifies the language in which all the
menus and screens are displayed.
•Primary Audio - specifies your first choice language for your
audio soundtracks.
•Secondary Audio - specifies your second choice language for your
audio soundtracks (when the Primary Audio is NOT available).
•Subtitles - specifies whether subtitles are displayed (if available).
•Primary Subtitles - specifies your first choice language for
your subtitles.
•Secondary Subtitles - specifies the second choice of language you
would like to use for your subtitles (when the Primary Subtitles
are NOT available).
BANNER DURATION
The Banner Duration option allows you to set how long basic
channel information is displayed after changing channel. To avoid
displaying the channel information at all, set the Banner Duration
to Disabled.
SCREEN SAVER
Use of this option can maintain the quality of modern Plasma TVs
for longer. Plasma screens can suffer over time from increasing
‘screen burn in’, which is the permanent retention of images on
the screen after prolonged display, leading to deterioration in
picture quality. To prevent this effect, you can restrict the time any
image is left on the screen by setting the Screen Saver option. This
has the effect of turning the TV screen dark after the time set in
the Screen Saver has past.

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BASICS
BASIC FUNCTIONALITY
CHANNEL INFORMATION
The channel name and number appear on the bottom left corner
of the screen immediately after changing channel. However this
information soon disappears (after a preset time) and you can then
obtain more detailed information about both the channel and the
current program you have selected by pressing the button.
This takes you into the Channel Banner window at the bottom of
the screen.
You have to wait for the basic channel information to disappear
before opening the Channel Banner window. However you can
turn off the basic display of channel name and number so that
the full Channel Banner information can be obtained immediately
after changing channel by going to Menu, and selecting Your
Preferences, then Display Options, then Banner Duration. You can
then change how long the basic channel information stays on the
screen, or turn it off altogether.
WHAT IS CHANNEL BANNER?
Channel Banner appears at the bottom of the screen when you
press during normal viewing. This gives the channel name
and number, but also basic information about the current and
next program.
Extended Information on programs
Extended Information is available about some programs, indicated
by the icon. Press again when the Channel Banner is
displayed to obtain Extended Information about the current
program. This may run over more than one page, but you can then
press to scroll through the pages.
To close the Extended Information window press when the last
page is displayed, or press at any stage.

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Channel Banner Icons
There are more soundtracks available for the program.
To change the soundtrack, press .
There are subtitles available for the program.
Press to choose a subtitle language.
This program/channel is displayed in High Definition.
There is Extended Information available for the program.
To display the information, press .
The channel is locked.
The channel is temporarily unlocked.
Interactive services are available on this channel.
Teletext is available with this channel.
The program is blocked, because its rating exceeds the
set parental level.
Surround sound is available for this program.
Content of this channel is scrambled.
Pressing OK tunes to the channel whose name and
number is displayed in the Channel Banner.
MORE INFORMATION
You can also learn about your receiver’s functionality from help
texts available for each window or function.
You can access these by going to the Help menu under Menu
or by pressing whenever the icon is displayed.
HOW TO CHANGE CHANNELS
You can change channels in several ways:
•Press number keys on your remote control.
•Press CH /CH on remote.
•When the Channel Banner is displayed press /
on remote to browse through channels and select one.
Then press to tune to the selected channel.
•In the Channel List press , select a channel, then press .
HOW TO CHANGE PROGRAM OPTIONS
You can change from the languages you originally set for audio,
subtitles, or teletext, and also alter the display format, all at any
time while watching a program.
BASICS

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BASICS
1. Press to enter the Program Options window.
2. Using / select an item you would like to change.
3. Using the keys, change to the language or display the
format you want.
4. Press to accept the changes or to reject them.
CHANNEL LISTS
How to Create a New Channel List
You can create up to 20 different lists of your favorite channels.
1. Press and select Channel Lists.
2. Select New TV List or New Radio List and press .
3. Use arrow keys and press then enter the name for your new
list (for example films, documentaries) and select Accept.
4. When the list of channels appears, use / to scroll up or
down and highlight the one you want to add. Then press
to add that channel to that list.
5. When you have finished adding channels to the list, press .
Note that you cannot mix TV and Radio channels in the same channel list.
You must have separate lists for TV and radio channels.
How to Change your Channel Lists
To change an existing channel list:
1. Press and select Channel Lists.
2. Select a list you want to change and press .
3. From the commands list select the action you would like to
perform and press .
4. Your next response will depend on the command you have just
chosen. Please note there are guiding prompts at the bottom
of the screen.
How to select channels from your Channel Lists
You can move easily between your favorite lists, including radio
and TV lists.
1. Press .
2. Use to choose the list with the channel you want.
3. Use CH /CH to scroll up or down through pages on the
chosen list if necessary. Then use / , or the number
keys, to select a channel from that list.
4. Press to tune to that selected channel.
Note you can also switch between your All TV and All Radio lists using the
TV/radio button.

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PARENTAL CONTROL
HOW TO LOCK A PROGRAM/CHANNEL
Your receiver supports two types of lock. You can stop your child
from watching programs on the basis of their suitability for
particular ages with Parental Level, or block whole channels with
Channel Lock.
Parental Level
The Parental Level option lets you set a particular viewing age
and blocks all programs labeled as unsuitable for children younger
than that. For example if you set Parental Level to 7 years, all
programs unsuitable for viewers under 7 would be locked under
PIN code protection. You can access these locked programs yourself
by entering your PIN, which is set to 1234 as the default but can
be changed. You can also disable all locks at any time by changing
the Protection Status in the Parental Control submenu to ‘Inactive’.
This must be set to ‘Active’ for Parental Control to work.
To set the Parental Level:
1. Press to access Main Menu and select Parental Control.
2. Choose Parental Level.
3. Using set the age limit and press .
Channel Lock
To set the Channel Lock:
1. Press and select Parental Control.
2. Choose Channel Lock menu.
3. In the Channel Lock window, select either All TV or All Radio.
4. Using / select a channel to be locked and press .
How to Change your PIN code
To change your PIN code you need to know what it is currently
- it is set at 1234 when the receiver is delivered to you.
1. Press to access Main Menu and select Parental Control.
2. Select Change PIN.
3. Enter the current PIN code.
4. Enter the new PIN code and repeat it to confirm.
PARENTAL

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PAUSE TV
PAUSE TV
You can now take a mid-program break and resume watching at
your convenience anytime later without missing a moment of your
program. This is possible through Pause TV, which lets you stop a
broadcast program at any time during the program, and resume
when you are ready. Your HD receiver supports this with the help
of an external USB memory stick which stores the program after
pausing and allows immediate playback.
So to enable Pause TV, choose an appropriate USB memory stick,
and we recommend using one from the list in next section in order
to ensure high quality playback after pausing. Next insert the
chosen Memory stick into the USB slot at the back of your receiver.
The USB stick is then formatted automatically and you are ready to
start pausing programs.
Now simply press to pause a program and then press again
to resume watching later. You can also use your remote control to
fast forward and rewind within the part of the program recorded
during the pause, and then resume watching at any point.
Note that program content is only stored temporarily in pause mode. When Pause
TV is turned off by pressing , all the recorded content is lost.
CHOOSING USB MEMORY STICKS
We recommend that you have a USB Memory Stick dedicated to
your receiver and always plugged into it. You should not share
it with your PC or other devices because any data stored would
be deleted anyway when used for Pause TV. We also suggest you
use a memory stick with at least 1 GB capacity, so that it can store
enough of your program in pause TV mode. If you use Pause TV
a lot, especially for HD programming, it is better to have a 2GB or
even 4GB USB Memory stick. The following USB Memory sticks have
been identified as performing best with your receiver.
While you are in Pause TV mode, a banner is displayed as follows:

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FORMATTING THE USB MEMORY STICK
The procedure described for formatting the USB Memory stick
here applies to Windows XP. For other operating systems such
as Windows Vista or Apple Mac, the process is similar but with
some differences in detail. In that case please consult the user
documentation for your operating system or computer.
1. Plug the USB Memory Stick into your computer’s USB port.
2. Go to ‘Computer Management’ by:
a. right-clicking on the ‘My Computer’ icon displayed on the
desktop and opening the ‘Manage’ command,
3. Select ‘Disk Management.’
4. Right-click on the white area on the right of the ‘Removable’
Disk icon. The word ‘Unallocated’ will then be displayed here.
5. Click ‘New Partition.’
6. Follow the instructions of the ‘New Partition Wizard’. As there
is no need to change the default values, click ‘Next’ and the
‘Format Partition’ window will appear.
7. In the ‘Format Partition’ window, choose FAT or FAT32 for
‘File system.’
8. Click ‘Next’ and ‘Finish.’
9. The window of your USB Memory Stick appears. The Memory
Stick is ready for use with your PC.
PAUSE TV

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INTERACTIVE SERVICES AND INTERNET
CONFIGURATION
INTERACTIVE APPLICATIONS
Interactive applications give you access to social networking,
gaming, information, or other sources of entertainment.
The options available depend on your broadcaster, but your
receiver has all the potential you need to enjoy a full range of
interactive services.
If there is an interactive service or function available on the
channel you are watching, the icon will be displayed in the
Channel Banner. To see a full list of interactive services on all your
channels, press the button.
By default, some interactive services start automatically, such as
voting, when you tune to a channel. If you do not want these
processes to run automatically, set the Application AutoSTART
option (go to Menu then Your Preferences then Display Options)
to No.
INTERNET SET UP
You may need to set up or reconfigure your Internet connection
for interactive services to work properly. After first connecting
an Ethernet cable to the Ethernet connector on the back of
your receiver, you need to set up the connection. First go to the
Network Configuration window (Menu then Installation then
Network Configuration). This gives you two options for Internet
configuration:
•Automatic Configuration - select this option if your Internet
service, whether from your broadcaster or an independent ISP
, is
able to do this, by assigning IP addresses to your receiver and any
other devices you have attached to the Internet. Check with your
ISP or broadcaster if unsure.
•Manual Configuration allows you to enter data manually if
automatic configuration is not possible. You can contact your
Internet Service Provider for help.
INTERACTIVE

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OTHER
OTHER FUNCTIONS
SOFTWARE UPGRADE
To ensure that your receiver continues to provide the highest levels
of quality and satisfaction, new versions of its software will be
released from time to time. Your receiver can be updated to these
versions in three ways.
1. When the receiver is in standby mode. Upgrade will happen
automatically and you will be informed this has been done
when you next switch the receiver to operation mode.
2. If the receiver is left in operation mode, the receiver will search
for software updates at 4 am every day unless you specify
otherwise. If you do not want the receiver software to upgrade
at all when in operation mode, or you want to change when
or how often this happens, go to the System Settings window
(Menu then Installation then System Settings).
3. Search for a new software version can be carried out manually.
This can be done if for example you want to keep your
receiver in operation mode all the time and never do regular
software updates. To start the manual search, select the
Receiver Upgrade option (Menu then Installation then Receiver
Upgrade) and press .
FACTORY RESET
If you want to return your receiver’s settings to the default
values it had when you first took it out of the box, select Factory
Reset. This restores all original factory settings and cancels all the
changes you have made. To do this select Yes in the Factory Reset
screen and press .
BEFORE REQUESTING SERVICE
Most problems with your receiver can be resolved easily without
needing support from your vendor or service provider. So before
making a service call, please check the table below for a possible
cause of your problem. The most common problems result from
improperly connected cables, so the first step is to check that all
cables are in place. Try disconnecting and then reconnecting each
one, ensuring they are firmly pushed into their sockets. If this
does not work, try some of the other remedies in the table below,
and only if this fails to resolve the problem call your vendor or
service provider.

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General issues
•Check that the wall socket is supplying power. Then the
LED on the receiver’s power plug should light up green.
•Check if the power cable, SCART cable, and antenna
cable are correctly connected and that the receiver is
switched on. Try disconnecting and then reconnecting
these cables to ensure they are properly in place.
•Your receiver is in standby mode, so just press the
button on your remote control to take it into full
operational mode.
•Make sure your receiver is in operate mode.
•Make sure that you are pointing your remote control
at the receiver’s front panel.
•Check the batteries in your remote control.
•Make sure that the receiver is not exposed to
direct sunlight.
•If these measures do not work the problem may be
caused by a temporary transmission error, or some of
your receiver’s software settings may have been lost.
Try switching off your receiver at the power source and
switch it back on after a few seconds.
- The standby indicator on
the receiver’s front panel
does not light up.
- The standby indicator on
the receiver’s front panel
is red.
- Your remote control fails to
operate your receiver.
Symptom Solution
Installation issues
•If you are using a directional antenna, make sure it
is pointing towards a digital TV transmitter and
positioned correctly.
•Make sure that it is possible to receive digital terrestrial
signals in your area.
•We recommend you use a standard outdoor antenna,
which normally works better than an indoor one.
•Check that the antenna cable is connected correctly.
•If these steps do not resolve the problem, you should
call your vendor.
- You cannot find channels.
Symptom Solution
TROUBLESHOOTING

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INTERACTIVE USER GUIDE
Audio and video issues
•Your receiver has lost some of its software settings.
Switch your receiver off and then back on after a few
seconds. If the problem persists, contact your vendor.
•The signal is too weak or is defective, which could be due
to bad weather conditions. Try adjusting the position of
your antenna, or wait for the signal to be re-established.
•Make sure your TV is set to receive the signal from the
appropriate input.
•Your receiver may be in standby mode (if the LED on the
front panel is red). Press the button to turn your receiver
back to operation mode.
•Alternatively some of the connections may have worked
loose. Check that all the connections are made properly.
Then turn the receiver off and after a few seconds turn it
on again. Change the resolution by pressing x.
- The picture on your TV
screen changes color. This
may happen after a power-
cut, or after your receiver
has been disconnected
from the power source.
- Blocks appearing in the
picture on the screen.
- Your TV is blank or ‘snow’
appears on the screen.
Symptom Solution
TROUBLESHOOTING
Audio and video issues
•The Display Format in the Options menu has not been
set to match your TV. Try a different setting.
•Check whether your receiver is in Mute mode. If it is,
use your receiver’s remote control and press the volume
up button.
•Check whether the volume on your receiver or TV is
sufficiently high. Press the volume buttons on the remote
control of your receiver or of your TV set.
•Check that the receiver is properly connected to your
TV or your sound system. Some connections may have
worked loose.
•Check whether the cables between your Hi-Fi system
and right & left audio outputs on the back panel of your
receiver are connected correctly.
- The picture appears to be
either ‘squashed’ (from side
to side or top to bottom)
or cut off at the top and
bottom of the screen.
- There is no sound.
- There is no stereo sound on
your Hi-Fi system.
Symptom Solution