IBM xSeries 366 User manual

IBM xSeries 366 Ty pe 8863
Problem Determination and Service Guide


IBM xSeries 366 Ty pe 8863
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page
157.
Tenth (June October 2006)
©Copyright International Business Machines Corporation 2005. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................x
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements used in this document..............2
Features and specifications .....................3
Server controls, LEDs, and connectors ................4
Front view ..........................4
Rear view ..........................6
System-board layouts .......................8
I/O board internal connectors and jumpers ..............8
Memory-card connectors.....................9
Memory-card LEDs .......................9
Microprocessor-board connectors and LEDs .............10
PCI-X board connectors ....................10
PCI-X board LEDs ......................11
SAS-backplane connectors ...................11
Chapter 2. Diagnostics .....................13
Diagnostic tools ........................13
POST ............................13
POST beep codes ......................14
Error logs ..........................18
POST error codes.......................20
POST and SMI error messages..................34
Checkout procedure .......................46
About the checkout procedure ..................46
Performing the checkout procedure ................46
(Trained service technicians only) Checkpoint codes ...........47
Problem isolation tables .....................47
CD or DVD drive problems ...................48
General problems .......................49
Hard disk drive problems ....................49
Intermittent problems......................49
Keyboard, mouse, or pointing-device problems ............50
USB keyboard, mouse, or pointing-device problems ..........51
Memory problems .......................52
Microprocessor problems ....................53
Monitor problems .......................53
Optional-device problems ....................56
Power problems .......................57
Serial port problems ......................58
ServerGuide problems .....................59
Software problems ......................59
Universal Serial Bus (USB) port problems ..............60
Video problems........................60
Light path diagnostics ......................60
Light path diagnostic LEDs ...................63
Remind button ........................67
©Copyright IBM Corp. 2005 iii

Power-supply LEDs .......................67
Diagnostic programs, messages, and error codes ............69
Real-time diagnostics .....................70
Running the on-board diagnostic programs .............70
Diagnostic text messages ....................71
Viewing the test log ......................71
Diagnostic error codes .....................71
Recovering from aBIOS update failure ................88
System-error log messages ....................89
Solving SCSI problems ..................... 101
Solving power problems ..................... 101
Solving Ethernet controller problems ................ 102
Solving undetermined problems .................. 103
Calling IBM for service ..................... 104
Chapter 3. Parts listing, Type 8863 ................ 105
Server replaceable units ..................... 106
Alcohol wipes ......................... 108
Power cords ......................... 108
Chapter 4. Removing and replacing server components ........ 111
Installation guidelines ...................... 111
System reliability guidelines ...................112
Working inside the server with the power on.............112
Handling static-sensitive devices .................112
Returning adevice or component.................113
Removing the cover and bezel...................113
Tier 1CRU information .....................114
Battery ..........................114
DVD Drive .........................116
Hot-swap fan ........................116
Hot-swap power supply ....................118
Memory module ....................... 120
Tier 2CRU information ..................... 130
Operator information panel assembly ............... 130
I/O board ......................... 131
PCI-X adapter guide ..................... 132
Power-supply structure .................... 133
SAS backplane ....................... 134
FRU information ........................ 135
Front-panel assembly ..................... 135
Microprocessor tray and microprocessor .............. 136
PCI-X board assembly .................... 140
PCI-X switch card assembly .................. 141
Power backplane ...................... 142
Chapter 5. Configuration information and instructions ........ 145
Updating the firmware ...................... 145
Configuring the server ...................... 145
Using the ServerGuide Setup and Installation CD........... 146
Using the Configuration/Setup Utility program ............ 146
Installing and using the baseboard management controller utility programs 151
Using the SAS/SATA Configuration Utility program .......... 152
Configuring the Ethernet controller ................ 152
Using the PXE boot agent utility program.............. 152
Using the ServeRAID configuration programs ............ 153
iv IBM xSeries 366 Type 8863: Problem Determination and Service Guide

Appendix A. Getting help and technical assistance .......... 155
Before you call ........................ 155
Using the documentation ..................... 155
Getting help and information from the World Wide Web ......... 156
Software service and support ................... 156
Hardware service and support ................... 156
Appendix B. Notices ...................... 157
Edition notice ......................... 157
Trademarks.......................... 158
Important notes ........................ 158
Product recycling and disposal .................. 159
Battery return program ..................... 159
Index ............................ 161
Contents v

vi IBM xSeries 366 Type 8863: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2005 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product that you are working on. Each IBM product, as it was designed and
manufactured, has required safety items to protect users and service technicians
from injury. The information in this section addresses only those items. Use good
judgment to identify potential unsafe conditions that might be caused by non-IBM
alterations or attachment of non-IBM features or options that are not addressed in
this section. If you identify an unsafe condition, you must determine how serious the
hazard is and whether you must correct the problem before you work on the
product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in “Alcohol
wipes” on page 108.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, power surges, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical currents.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii IBM xSeries 366 Type 8863: Problem Determination and Service Guide